MVNOs for Beginners - How to become an MVNO - How to successfully launch an MVNO

MVNO / MVNE Billing

MVNO (Mobile Virtual Network Operator) and MVNE (Mobile Virtual Network Enabler) billing involves the billing and revenue management of mobile services for virtual network operators. This includes managing customer accounts, charging for services, and generating invoices.

An MVNO is a company that provides mobile services to customers without owning the underlying network infrastructure. Instead, an MVNO partners with a network operator to provide mobile services using the operator's network. An MVNE, on the other hand, provides the technical infrastructure and services needed to operate an MVNO.

An MVNO billing system typically includes the following components:

1.      Customer management: This includes managing customer accounts, customer data, and customer support.

2.      Service provisioning: This involves setting up and configuring customer services, such as voice, messaging, and data services.

3.      Usage tracking: This involves tracking customer usage of mobile services and generating usage reports.

4.      Rating and charging: This involves calculating charges for mobile services based on usage and customer billing plans.

5.      Invoicing and payment: This involves generating invoices for customers and processing payments.

MVNO and MVNE Billing Systems are typically integrated with the network operator's billing and revenue management system to ensure accurate and timely billing for services. These systems may also integrate with other systems, such as customer relationship management (CRM) and financial management systems, to provide a comprehensive view of customer interactions and financial transactions.

Effective MVNO and MVNE billing is critical to the success of virtual network operators. By partnering with reliable billing and revenue management service providers, MVNOs and MVNEs can improve customer satisfaction, reduce churn, and increase profitability.

MVNOs for Beginners

MVNOs (Mobile Virtual Network Operators) are companies that offer mobile phone services to customers without owning a physical mobile network infrastructure. Instead, they partner with established mobile network operators (MNOs) to use their network infrastructure and provide mobile services to customers.

Here are some basics to know about MVNOs:

1.      Business Model: MVNOs operate on a wholesale model where they purchase network capacity and services from MNOs and then resell them to customers. MVNOs do not own their network infrastructure, but they do own their branding, pricing, and marketing strategies.

2.      Target Market: MVNOs can target specific customer segments, such as ethnic or niche markets, with customized services and pricing plans.

3.      Cost Savings: MVNOs can offer competitive pricing to customers because they do not have to invest in expensive network infrastructure. However, they still have to pay for the network capacity they purchase from the MNOs.

4.      MVNO Types: There are different Types of MVNOs, including Full MVNOs that have complete control over their services, and light MVNOs that have limited control and rely more on the host operator's systems.

5.      MVNO Benefits: MVNOs offer several benefits to customers, including competitive pricing, customized services, and flexible plans. They also provide more options in the mobile services market and can offer superior customer service due to their more focused and specialized nature.

6.      Challenges: Some challenges faced by MVNOs include the need to negotiate favorable contracts with MNOs, maintain adequate network capacity, and provide differentiated services to stand out in a crowded market.

Starting an MVNO can be a complex process, but it can be a profitable business model for those who do it successfully. It's important to research the market and the competition, develop a sound business plan, and work with experienced partners to launch and grow an MVNO.

How to become an MVNO

Becoming an MVNO (Mobile Virtual Network Operator) requires several steps, including:

1.      Conduct market research: Identify the target market for your MVNO and assess the competition in the area. Determine what kind of services and pricing plans will appeal to your target audience.

2.      Develop a business plan: Develop a comprehensive business plan that includes your target market, marketing strategy, operational strategy, and financial projections. Your business plan should also include how you plan to differentiate your services from competitors.

3.      Choose a host operator: Identify a host operator with a network that meets your needs in terms of coverage and services. Negotiate a contract with the host operator that outlines the terms of the partnership, including network access, pricing, and service-level agreements.

4.      Obtain regulatory approvals: Depending on your location, you may need to obtain regulatory approvals before launching your MVNO. Research the legal requirements in your jurisdiction and obtain the necessary licenses and approvals.

5.      Develop a brand identity: Develop a strong brand identity that differentiates your MVNO from competitors and resonates with your target market. Your brand identity should be consistent across all marketing and communication channels.

6.      Build your network infrastructure: Set up the necessary systems for billing, customer management, and network monitoring. Choose a billing and customer management system that integrates with the host operator's systems.

7.      Launch your MVNO: Launch your MVNO and market your services to your target audience. Monitor your operations and adjust your strategies as needed.

Becoming an MVNO can be a complex process, but it can be a profitable business model for those who do it successfully. It's important to seek expert advice and guidance at every step of the process to increase your chances of success.

How to successfully launch an MVNO

Launching an MVNO (Mobile Virtual Network Operator) can be a complex process, but there are several key steps you can take to increase your chances of success. Here are some tips to successfully launch an MVNO:

1.      Develop a solid business plan: Your business plan should include a clear strategy for how you will differentiate your services, target your customers, and generate revenue. It should also outline your marketing and operational strategies, as well as your financial projections.

2.      Choose the right host operator: Your success as an MVNO depends on having a reliable and high-quality network operator partner. Research your options and choose a host operator that offers a network that meets your needs, competitive pricing, and excellent customer service.

3.      Choose the right technology partners: Choose technology partners that offer billing and customer management systems that integrate with your host operator's systems. This will help you manage your operations more efficiently and provide better customer service.

4.      Develop a strong brand identity: Your brand identity should be unique and resonate with your target audience. Develop a clear brand message and communicate it consistently across all marketing and communication channels.

5.      Launch with attractive offers: Launch with attractive pricing plans and promotional offers that will help you attract and retain customers. You can offer discounts, free trials, or other incentives to encourage customers to sign up.

6.      Provide excellent customer service: Focus on providing exceptional customer service to differentiate your MVNO from competitors. Train your customer service representatives to handle customer inquiries and complaints promptly and effectively.

7.      Monitor and adjust your strategies: Monitor your operations closely and adjust your strategies as needed. Use analytics and customer feedback to identify areas for improvement and make changes to improve your services and customer experience.

Launching an MVNO can be a challenging process, but by following these tips, you can increase your chances of success and create a profitable business.

7 Essential Features of Great MVNO Providers

MVNOs, or Mobile Virtual Network Operators, are a fantastic consumer option. Rather than owning their own wireless network infrastructure, MVNOs maintain relationships with infrastructure owners and then resell access to the end user. As middle-men, MVNOs handle the difficult negotiating and are able to provide advantageous packages to consumers based on the bulk pricing they receive. 

If you are considering working with an MVNO, make sure that you look for these 7 essential features. These are the things that make an MVNO provider great. 

1. Agreements with multiple networks for high speed access wherever their clients are. Some MVNOs have agreements with just one network, but great ones have agreements with multiple networks. This ensures coverage and redundancy, so that the end user never goes without the service they need. Working with an MVNO that maintains multiple agreements means better pricing, more coverage, and higher speeds.

2. Advantageous pricing since MVNOs do not need to pay to maintain their own wireless networks. Most people assume that MVNOs mark-up wireless communication access in order to make money off of their contracts. Amazingly, the opposite is true. Since MVNOs do not have to maintain their own wireless infrastructure, their business costs are significantly less than the companies that do own their own networks A great MVNO will then pass those savings along to the consumer, making MVNOs the more economical choice.

3. Provide perks like hotspot data, free gifts, and pricing promotions. Most people come to MVNOs for wireless network access, but some perks and incentives can change a satisfied customer to an elated customer. A great MVNO will offer their customer more reasons to love them. Things like hotspots, pricing promotions, and free devices can really move the customer satisfaction needle.

4. Customizable packages to meet consumer needs. The big wireless access providers that own their own networks tend to provide the same services to everyone, regardless of their individual needs. Their packages are rigid, and if they don’t work perfectly for you, you are expected to adapt as the consumer. MVNOs enjoy more freedom than that, and good ones will offer customizable packages.

5. Fantastic customer service. Large companies can be frustratingly hard to get in touch with when support is needed. It is not uncommon for consumers to sit on hold for hours on end before ever speaking to a rep. Since MVNOs do not have to maintain their own infrastructure, good ones choose to put their resources into fantastic customer support so that their customers can always quickly and easily reach out with frustrations and questions.

6. Easy to use online service. Most people today prefer to handle everything online, which is why the most successful MVNOs invest in online services rather than brick and mortar stores. The easier online services are to use, the happier the customer.

7. Strong marketing. Finally, great MVNOs make sure that the marketplace knows who they are! The biggest name in the industry are the companies that own their own networks. Most consumers do not even realize that MVNOs are an option. Great MVNOs market their advantages, and market them a lot in order to convert and maintain more customers.

5 Ways MVNOs Impact Your Business

When it comes to purchasing wireless communication, most businesses do not know where to start. All they know is that they need reliable Internet and phone services to support their business. Cursory research into wireless communication providers reveals too many acronyms and technical terms to understand, and most businesses wind up going with a sub-par solution just to cross the item off of their to-do list. Instead of throwing in the towel, consider using an MVNO for wireless communication. 

 An MVNO, or a Mobile Virtual Network Operator is a communication provider that does not actually own wireless network infrastructure. MVNOs purchase bulk access to infrastructure, and make it available to their own clients. Most MVNOs are complete businesses with their own marketing, sales, customer support, and billing platforms. In fact, you may purchase wireless communication through an MVNO without even realizing it. 

Below are 5 ways MVNOs may impact your business:

1. MVNOs negotiate rates. As a business, you probably do not have the time or ability to negotiate with wireless network infrastructure owners on your own. All you know is that you need wireless communication, and you need it at a reasonable rate. MVNOs purchase access in bulk, which means they do the rate negotiation for you. They then present you with prices and packages that your business can utilize. Every day, MVNOs save businesses time and effort by negotiating bulk rates before repacking it for their clients.

2. MVNOs handle wholesale variables. If anything changes at the wholesale level, an MVNO will understand it and handle it, keeping your business completely insulated from changes in the market. Wireless communication is a dynamic market, which means that MVNOs commit to staying on top of significant changes so that their clients do not have to.

3. MVNOs offer simple billing. The use of wireless communication can vary drastically over any given day, week, month, or year. This can make billing very complicated. In contrast, MVNOs purchase bulk access to wireless communication infrastructures, and often pass that type of purchasing on to their customers. With an MVNO you are paying for access at a negotiated rate. You are not accountable for every single minute of communication you use. This makes billing simple and easy to understand.

4. MVNOs can tailor their packages to your needs. Since MVNOs do not need to maintain their own networks, they have the freedom to create more tailored solutions for their clients. They have the funds and the resources to create custom packages, which makes them a fantastic option for most businesses.

5. MVNOs provide a better customer experience. As a reseller, MVNOs have the capacity to dedicate significant resources to customer care and support. You are more likely to get personal, dedicated support from an MVNO than from an MNO (Mobile Network Operator).

So if your business needs inexpensive, highly customized, well-supported wireless communication, consider purchasing through and MVNO. The hard part is simply remembering what MVNO stands for. The rest is easy. So contact an MVNO today and get your business communication off the ground in no time.

What makes a successful MVNO

Mobile Virtual Network Operators (MVNOs) play a crucial role in the market. They operate as the middlemen between mobile network operators who own wireless network infrastructures, and the end users who want to access wireless communications services. Every day, people rely on MVNOs to place calls without even realizing it. The mark of a good MVNO is its ability to reliably and seamlessly provide services such that all but the most savvy customers do not even realize that they are a part of the service equation. If you are considering entering the MVNO space, it is important to understand what success looks like, and the steps you will need to take in order to be successful.

Here are three more qualities that make a successful MVNO:

Reliability:

Frustration surrounding dropped calls is largely universal. When people today pick up their phones to make a call, they are not thinking about the incredible technology that allows them to reach anyone, anywhere, at any time. They do not consider the satellites circling the globe, the wireless network infrastructures that had to be created, or how that infrastructure is leveraged in a way that allocates network connection to them. MVNOs fit into that last and final part of the equation. They ensure that the technology and infrastructure that supports wireless communication is actually delivered to the end user in ways that make them usable. Technology and infrastructure do an end user no good if they cannot access it and use it. A good MVNO ensures connection every single time - without fail and without interruption. 

Cost-Effectiveness:

By purchasing bulk access to network services at wholesale rates, MVNOs can provide customized service at price points that work for their target markets. For example, the big 4 providers (AT&T, Verizon, Sprint, and T-Mobile) may not offer customized plans at the same level that MVNOs can. If your target market is price sensitive, as an MVNO you can slice and dice services in a way that is less expensive to the end user, and will therefore drive them to choose you over a large provider. 

Strong Relationships:

Successful MVNOs maintain fantastic relationships with the mobile network operators they purchase from. The fact is that MVNOs cannot exist without MNOs, so it is important for MVNOs not to bite the hand that feeds. Strong relationships led to better rates, quicker problem solves, and more services that MVNOs can eventually pass on to their clients. MVNOs that breed tension with MNOs do not last very long in the marketplace. This space is competitive, so in order to ensure success MVNOs have to network effectively.

How Telgoo5 Supports MVNOs:

Telgoo5’s modular platform offers an Omni Channel CRM, billing, online charging, and a payment engine that drives many of the global brands in the MVNO space. We handle business logistics so that MVNOs do not have to. We support connections between MVNOs and their target audience, and we are so effective that most end users do not even realize we are there. If you are looking to launch and/or maintain a successful MVNO, you need to work with Telgoo5.

What is the Difference Between a MVNA MVNO and MVNE? +Why Telgoo5 Software is Pivotal

When it comes to the world of telecom services, there is a lot of jargon to learn. The acronym-heavy language can look like greek at first, but once the vocab is demystified everything can be understood. A major part of the difficulty is that a lot of the acronyms look similar, but the systems they represent have distinct differences. Today, we both define and highlight the differences between MVNAs, MVNOs, and MVNEs, along with explaining why Telgoo5 software is pivotal for each.

MVNA

MVNA stands for Mobile Virtual Network Aggregators. It describes a telecom provider that operates in a wholesale capacity. An MVNA provides mobile and data services to Mobile Virtual Network Operators (MVNOs, to be covered in the next section), who then provide billable services to their end users. MVNAs can be challenging to manage, which is where the Telgoo5 platform steps in. Telgoo5 streamlines the billing and operational side of any MVNA business. We help to ensure that services get delivered and that the operator gets paid. Our end-to-end cloud based SaaS platform powers the entire telecom industry, including MVNAs.

MVNO

MVNO stands for Mobile Virtual Network Operators. It describes a telecom service provider that does not actually own the wireless network infrastructure it uses to provide services to its customers. It is common for MVNOs to access mobile data services via MVNA. If you have access to mobile data, there is a chance you are accessing it through an MVNO. Every day, people interact with the telecom business without thinking much about the systems in place to make their connection possible. Telgoo5 offers a fantastic support system to MVNOs. Our modular platform offers an Omni Channel CRM, billing, online charging, and payment engines that drive the global networks that users lean on every single day for data access. 

MVNE

MVNE stands for Mobile Virtual Network Enablers. It describes a company that provides network infrastructure like provisioning, administration, operations support systems, and business support systems to MVNOs, who then provide data services to their clients. MVNEs do not actually interact with end-users. While MVNEs are busy supporting MVNOs, Telgoo5 supports MVNEs with our top-notch AT integration that anticipates MVNE needs before they even appear. Telgoo5 appreciates the complexities of the Mobile Virtual Network market and can support companies that provide data services in any capacity. 

You may have noticed that the acronyms described above are similar because all three business types operate in the same space - the Mobile Virtual Network space. In many cases, an MVNA provides data to an MVNO, who leans on an MVNE for operational support. The user performing a Google search on his mobile device will have no idea how many companies are involved in making his search happen...unless something goes wrong. Telgoo5 provides an end-to-end cloud-based platform that powers everyone in the MVNE space, with the goal of always providing uninterrupted service to the end-user. 

Do not slog through this complicated space alone. Lean on Telgoo5 for all of your telecom needs. We will smooth out the process and make sure you look good along the way.

Become a Data MVNO to Meet Urgent Work-From-Home Requirements

The value of internet data services is rising with each day. Work-from-home setups have necessitated employees and business owners to invest in Internet data. Whether it is through a stationary broadband connection or mobility, each type of data has its own value. Mobile Virtual Network Operator (MVNO) is a business model that fulfills the void left by MNO services. When it comes to data, an MVNO can dramatically increase its business revenue if it starts focusing specifically on clients’ immediate requirements. Nowadays, there are a variety of customers with different purchasing power, and a data MVNO is in the best position to fulfill their requirements.

Which MVNO Business Model is the Best Suited for Data MVNO?

There are different types of MVNO business models in the market. Without going into the real technicalities, we can categorize them into thick MVNO (with their own network setup), reseller MVNO who use MNO/MVNE network infrastructure and software solutions and thin MVNO who are a hybrid between thick MVNO and reseller mode. Although there are other models as well, the ones mentioned before are the most common.

Considering the exigent need of customers for data, each type of MVNO model can excel at data services, given it has a solid network platform, B/OSS and telecom billing solutions. Even the reseller MVNO can excel at data services with the right kind of software support and APIs. Providing customers self-care option where they can create their very own data plans, set the data limit and upgrade their plans is very much required for success as an MVNO.

Important Characteristics of MVNO Software in 2021

In 2021, you need to have a next-gen telecom support platform if you want to be successful. With an MVNO platform that has the following characteristics, you can serve customers’ data-related needs easily:

Online Charging System

Revenue assurance is very much needed in 2021 as you need to forge a bond of trust with your customers in these testing times. An Online Charging System (OCS) charges every service in real-time and ensures complete revenue assurance at every step. It also helps you monetize services quickly and enforce credit limits. Therefore, you customers never have to pay more than what is necessary.

CRM

The MVNO software needs to come with a CRM that is tailor-made to the requirements. If your customer care reps can access customer data quickly and resolve their queries in time, it becomes that much easier to foster customer trust.

As employees start working from home, you can expect a lot of amateurs to call support for help. A quality CRM like the one provided by Telgoo5 can really improve the entire process of customer services.

The futures of MVNOs in Europe

With the recent trend changes in Europe, more and more people are turning to their mobile devices to handle their daily lives. This is achieved mainly through IOT and apps. To do this, they will continuously require greater speeds. The best MNVOs which have a higher chance of increasing their revenues and ensure growth are the ones that will have a solid plan backed by a reliable MVNE.

According to various studies, the MVNO market in Europe and other regions of the world is expected to reach an estimated $94.82 billion by the year 2025. This market growth is directly linked to the ever-growing use of mobile phones around the world.

Select the right MVNE

The success or failure of an MVNO boils down to the MVNE chosen. Thus, it’s vital to select a reliable MVNE who will connect you to the right MNO. The right MVNE partner will not allow financial flexibility but will also offer you a flexible platform which features great tools that will help you effectively manage your subscribers and services.

Define your USP

As the European market continues to become more saturated, it’s vital for MVNOs to look for various ways to set themselves apart from the competition. One great idea is to find a niche that’s quite targeted and then offer something that this niche requires. For instance, by offering mobile money services, you will be able to reach a group that’s yet to be tapped.

Finding a narrow niche typically comes down to how well you will be able to find a market that’s beyond the reach of the traditional marketing methods.

When defining and planning your USP, you should focus on;

• Price

• Service

• Product

• How are you going to make money?

Employing the right technology

According to a new report, ‘The MVNOs series report’, it’s estimated that 48.3 percent of MVNO’s will invest in new technology within the next few years. Upon the successful completion of the planning phase, you will be able to know exactly the type of technology that you are going to need.

As this is the case, we highly encourage you to do thorough research.

For instance, irrespective of your scope, you will require an analytics tool. At Telgoo5, we give you an analytics tool that will help you analyze the data from your subscribers, thereby allowing you to make an informed decision on how to position your product on the market.

Focus on operational excellence and the customer

Companies such as Apple and Amazon have made their consumers expect high certain level of consistent quality and service. Customers have limited patience for hold-ups and operational glitches.

Apart from demanding excellence, customers will also expect speed. If your company does not hold up to your customers’ expectations, then it’s quite easy for the customers to switch to another MVNO. Technology that enables excellence is utmost importance.

Base business on users

Many companies tend to make the mistake of basing their businesses on their respective needs instead of focusing on the needs of their customers. The reliable MVNOs clearly understand that everything has to be channeled towards the customer; value added bundles, customer service, operational processes and helpful products.

The Strongest Benefits to Starting Your Own MVNO

Let’s face it; starting your own mobile virtual network operator (MVNO) is not going to be a walk in the park. In fact, it is going to be a long, grueling, stressful, and time-consuming endeavor that will probably have you questioning whether the end game is worth it several times throughout.

Due to the competitive nature of the industry and the manner in which it evolves, you have to be at the top of your game (at all times) to maintain and build a successful MVNO network. Thankfully, Telgoo5 can be a go-to source for you (but more on that later).

For now, while you are still pondering the thought of whether or not you want to start your own MVNO, perhaps you would be interested in learning about some of the main advantages of doing so?

You Would Basically Be a Retail Business

Arguably one of the best benefits of pulling the trigger on this ordeal is your business would virtually act as a retailer. Remember, MVNOs do not provide their own cellular network coverage. Mobile network operators (MNOs) take care of this task and as an MVNO you would basically be leasing the coverage.

Therefore, the pressure of providing reliable cell service to your consumers is mitigated. While there will be a plethora of other concerns for you and your network, this is not going to be one of them.

Support is Always There

Do not make the mistake of believing that you and you alone will need to develop and start your own network. As with any business, getting it up and running can quickly become overwhelming and it is something you should not be doing by yourself.

Here is the good news; MNOs are not your enemies. In fact, they will become your best friends with the infrastructure support that they are willing to provide. However, they will not partner with just any brand, as you need to have all the technical details in hand.

Furthermore, there are also mobile virtual network enablers (MVNEs) that can help you through your journey. Backend support, such as customer service and outsourcing, can be delivered by such businesses. This is where Telgoo5 can lend a helping hand.

Our track record speaks for itself and when it comes to helping your network with the ins and outs (such as billing and customer service). Our clients are our biggest fans.

You Can Help Consumers Save Money

Not all of society is willing to pay the outrageous service charges that most MNOs offer. This is where MVNOs hold an advantage as they are able to provide cheaper monthly plans and services overall.

Chances are you have been in the shoes of such consumers so why not make a difference yourself?

No Concern of Cell Towers

This is somewhat obvious but is still worth mentioning. As an MVNO, you will simply be utilizing the cellular coverage that is provided by the larger carriers. Due to this, overall maintenance, cost, and concern of the cell towers themselves will not be under your control.

Indeed, there are several reasons why you should strongly consider starting your own network. The beginning is going to be one of the roughest periods but always know that we are here to help. Feel free to reach out, the Telgoo5 team is happy to answer any questions, anytime.

Unlocking the Secrets to the Success of Data MVNO amidst Competition

Competition is a two-way street. On one hand, it diminishes profits as telcos are required to reduce the price of their offerings, but at the same time it pushes them to innovate. The situation is especially difficult for a data MVNO that does not have ample resources at its disposal. 

Challenges faced by Small-Scale MVNOs

MVNOs have become an integral part of telecom operations. Depending on the types of MVNOs, they can be divided into the following categories:

• Branded reseller

• Service provider

• Enhanced SP MVNO

• Full MVNO

While full MVNOs have control over every service except from network and spectrum (which they get from MNOs), the other three MVNOs depend on MNOs and MVNEs for performing different functions like:

1. Delivering applications and services to the users

2. Billing

3. Activation of customers

4. Marketing

5. Customer services

6. Management of SIMs

7. Distribution and sales

8. Management of devices like smartphones, tablets etc.

Due to their dependence on other entities, they work in restricted capacities. Hence, it is important for a data MVNO to choose an MVNE that offers a platform that is conducive to modern-day telecom operations.

How to Unlock Success for Data MVNO?

A small-scale data MVNO cannot change the dynamics of its operations, but it can maximize its outreach by choosing a partner that has the following functionalities:

APIs for different business use cases

An MVNO does not have the financial clout to purchase new software or customize an existing platform to accommodate for new services. As telecom industry is always evolving, it won’t be possible for a data MVNO to keep up with the requirements. For such scenarios, APIs serve as the best resort. A partnering MVNE that offers APIs for different functionalities can help an MVNO to fulfill ad hoc requirements without spending exorbitantly. APIs can help businesses in tasks like:

• Instant partnerships with new vendors e.g. install an API and access the services of a shipping vendor without going through the red tape.

• Integrate new databases e.g. APIs from Telgoo5 can be used to access NLAD database.

Convergent billing with OCS

An Online Charging System (OCS) performs real-time convergent charging. This allows MVNOs to send descriptive invoices with the mention of all service charges in a single bill. True real-time convergent charging prevents customers from exceeding data limits, lets them know exactly how much data/calls they have used and hence, promotes transparency between virtual operators and their clients.

Complete reporting and analytics

For an MVNO to be successful, it needs to create new and interesting plans that evoke subscriber interest. A data MVNO needs all the information about its subscribers e.g. their preferred roaming locations, data pack size, income group etc. At Telgoo5, you get access to a slave database that is directly updated by a master database located at the MVNE site. You also get analytics that are integrated into the billing system. With analytics capability, you can receive timely insights about your subscribers’ behavior and immediate needs.

Support for new services

New technologies in telecom industry like IoT and 5G are quite complex to deliver for a small-scale MVNO. But, with the right telecom services platform that offers complete scalability and multi-tenancy, you can handle the voluminous requirements created by the new tech with ease.

Telgoo5 is one of the best MVNEs in the telecom domain because it always updates its platform according to the industry changes. It has many years of experience in the field, and can help you deliver telecom services that are in line with modern-day subscribers’ requirements and preferences.

Operating Your Own MVNO Platform? Here are a Few Tips to Keep in Mind

If you run your own mobile virtual network operator (MVNO) platform or have done your research to Become MVNO, you may instantly agree that managing such a network is no mean feat. From resolving problems to meeting expectations, you have to go through difficult challenges every single day to keep your MVNO Platform going. At the surface, it may seem as easy as finding a proper mobile virtual network enabler (MVNE) and being done with the task. But in reality, it goes far beyond that essential requirement.

To help you run your MVNO service with ease, here are a few tips to ensure its smooth operations. Learning them will help you strike a perfect balance between your MVNO and MVNE expectation and delivery, respectively.

Ensure Your Data Services is Up to Par

In today’s day and age, where smartphones are increasingly replacing high-end computers, you must provide high-speed Internet through your MVNO platform.

In 2018, nearly 69.3 percent of global users subscribed to mobile data services. With many MVNOs focusing on affordable content delivery through specially designed data packages, you need to make sure that your data services are up to par as well.

To ensure that you aren’t falling behind your competitors, gather their data rates through extensive market research. Then, compare them with your current MVNE, its quality of service, and your public prices. Crafting competitive data packages and delivering faster internet speeds allows you to become an MVNO service that is a perfect fit for modern mobile users.

Make Sure That You Offer Accurate Billing

Whether you want to become MVNO or already running your platform, you must offer accurate billing services to your customers.

This concept applies to both postpaid and prepaid users, who want to use reliably billed services that steer clear of duplicate charges, late deductions, or incorrect costs. Not providing such services can lead you to receive customer complaints, refund requests, and even cancellations – all of which could be avoided by making your billing as accurate as possible.

With this in mind, make sure that your MVNO and MVNE are capable of delivering precise and easy to understand billing for every customer. This concept doesn’t only keep your customers happy, but also saves your staff from handling an influx of inquiries or complaints that arise from ambiguities in billing.

Save an Ample Amount for Marketing

Even if you find a reliable MVNE for your MVNO platform, set up your virtual infrastructure, and launch your services publicly, it doesn’t amount to tangible success if no one knows about what you are offering to them.

With nearly 140 MVNO brands in the U.S. alone, the competition is nothing less than fierce in this segment of wireless services. When you add the national carriers, namely AT&T, Sprint, T-Mobile, and Verizon, this picture gets even more severe. But while it may seem daunting to establish yourself as the primary solution for those seeking an MVNO, it is not that difficult when you follow a holistic marketing plan.

That is why you must allocate ample resources towards marketing to reach out to your target audience. Choosing the right service which can help spread the word for your MVNO platform is essential in this regard. This concept makes sure that you are not just spending money down the drain, but that it is returning the required results to you in terms of new subscriptions.

At Telgoo5, we specialize in helping MVNOs scale to their desired level of success. Whether you run an existing MVNO service or want to become MVNO, we can help you build your digital infrastructure and reach your target audience. This concept makes us a holistic service that is fit for all your needs.

Whether you want a demonstration of our services, or want to discuss more details, feel free to reach out to us today. We will be glad to answer any questions you have and help you deploy modern MVNO solutions that cater to your specific needs.

How to Find Reliable MVNO Billing Solutions

If you run your own mobile virtual network operator (MVNO) service, then you would be able to identify with the many issues that the sector brings to the table.

Whether it’s poor MVNO service or poor infrastructure, these problems can have a grave effect on the overall growth of your operations. But perhaps the most pressing issue comes in the form of subpar MVNO billing solutions.

It’s because not having an accurate MVNO billing contributes to a host of other issues. A sense of distrust by your customers, redundant processes regarding refunds, and an affected flow of revenue are all part of this equation.

That is why, for your MVNO operations to scale according to your expectations, you must have a reliable billing solution provider. But given that MVNO is a growing market and now has a plethora of providers, finding a credible entity isn’t as easy as it should be.

To help make the process easier for you, here are a few tips to help you find reliable MVNO billing solutions. Following them will help you discover solutions that help your operations every step of the way.

Check if the MVNO Solutions are Cloud Based

Instead of going through generic and obvious factors of credibility, such as the provider’s years of operations in the sector, the smarter approach is to look for more modern aspects in the MVNO service. This concept includes checking for cloud compatibility or support in your MVNO billing system.

It’s because billing systems that are based on cloud come with an array of benefits. For starters, they are safe from failures that arise from the dependency of physical infrastructure. They offer easier accessibility to your systems. And they also provide you with more security. As a result, you can steer clear of many common billing issues from the get-go. This notion also allows you to provide your customers with a higher quality of service.

Keeping this in mind, making sure that your MVNO billing solutions are cloud based is the first and most essential step in finding a reliable service.

Ensure That It Offers Convergent Billing

In today’s day and age, any MVNO service needs to offer convergent billing solutions.

Since most customers often use a mix of different voice, text, and data bundles, premade packages do not always work for the modern user. This is why you need to make sure that your customers are not only able to change their MVNO packages on the fly but that they are billed accurately when they do so.

This notion also helps you sort your charges in a consolidated format, which makes it easier for you to bill your customers according to usage and steer clear of duplicate and incorrect charges.

As a result, you and your customers can enjoy an absolute peace of mind that can only come with a reliable MVNO billing service.

Check If It Serves Both Prepaid and Postpaid Services

Reliable MVNO billing solutions are meant to take care of all your MVNO needs. That is why the ideal billing service is not focused on just one area of MVNO operations. Instead, it is designed to be a holistic solution for every segment of the service.

Keeping this in mind, you need to make sure that your MVNO service is supported by a billing solution that caters to prepaid connections just as well as postpaid customers.

This notion ensures that you don’t have to run around operating several billing solutions for different kinds of connections. A service that takes care of all your customers truly translates to a solution that you can rely upon.

At Telgoo, we provide a holistically designed MVNO billing service that doesn’t only help you run your operations with ease, but also assists you in growing them over time. With cloud connectivity, easy to use software, and multiple types of billing solutions, we can provide your MVNO with the reliability that you are looking for in your search.

Whether you want MVNO billing solutions for your up and coming service or need to use them for your existing network, don’t hesitate to reach out to us today. We will be glad to discuss your needs and help you benefit from personalized solutions right away.

Steps to Starting Your Own MVNO

Running an MVNO you have started is not a simple task. This does not mean you should stop pursuing this kind of business. All you need is to have steps that can ensure you do not fail before you begin. So what do you need to know?

Starting Out

An MVNO, like any other business, is risky. Clients will expect you to provide several services that will not fail from day one. With this in mind, you need to know the exact needs of your prospective customers before you begin. Once you understand their needs there is a need of being nimble in your response to maintain the current clientele while winning new ones.

The only way to succeed in starting is ensuring you make meticulous preparations. In essence, you need to have the following three things:

• A strategic and effective plan to allow you to reach your proposed target segment. This should include how to package and offer services to successfully get your message out there.

• Access to technology that will enable your business to deliver the services your target clients require during the kick-off.

• You also need to know how to quickly adapt your portfolio as demand for new services arises.

Crafting a Plan

Considering the specific dynamics of a market you are trying to reach is a complex task. Generally, there are two ways you can efficiently compete with your competitors.

The first step involves an intimate understanding of a particular set of clients. Access to detailed client information will help you better tailor services to suit their needs. For example, this can be bundling third-party digital services, tailored pricing and offering specific communication services to create an unparalleled service experience.

Secondly, you need to consider new services or a different way of offering your current services. As an MVNO that can identify pricing models, packaging solutions or services, you are on the right track to win clients from a wide range of various segments.

When you craft such a plan, you have made a crucial step to start your MVNO. You should not relax at this point. You need to make sure you learn from your clients to consistently improve your services.

Finding and Getting the Technology Required in Place

Once the plan has been crafted to perfection, the next step is ensuring you have access to technology that will efficiently work with the plan. The technology needed in this case includes those that are initially required and services you may require for you to grow as the market changes.

When you are selecting your technology platform, you need to make sure you will gain sufficient control and assistance over service configuration and creation. The telecom market can change at any time. It sometimes moves quickly, sometimes in a matter of hours. As an MVNO, you need to make sure you set up with a platform that will allow you to receive updates to your service packaging and portfolio as soon as they arise.

Bottom Line

At Telgoo5, we have the experience and professionalism required to help you start your own MVNO business. Our current clients regularly express their happiness in their decision to use our service to start their MVNO businesses. Contact us today so we can help you start an MVNO business that will not fail.

How to Start a Successful MVNO Business

Every day more and more people are turning to mobile devices for daily tasks. These devices help people with many aspects of their daily lives using IoT and apps. An MVNO is a business that ensures it supplies clients with great speeds. If you want to start an MVNO business, there are several things you need to consider:

Get the Right MVNE

The only way your MVNO business can succeed is by ensuring you use a good network. The right partner will ensure you have the tools to manage subscribers, manage the services you offer and have a good platform for efficient reporting and financial flexibility. You should get an MVNE with a lot of experience as it will be integral to the success of your MVNO business.

Pay Attention to Technology

Research by various MVNOs shows that 49% of survey respondents have indicated they will invest in technology soon. Once you have planned your business, you will know the technology you need to use. This is when you will need to do some research on what services are available.

For instance, you will need an analytics tool irrespective of the size of your business. Take note there is no point in investing in a business that does not generate meaningful data. There are companies, such as Telgoo5, that have developed robust analytics solutions. You and your clients need data that is complete and accurate.

Use Your Users as a Base for Your Business

The majority of technology companies have a weakness in which they base their business on the company’s own needs and desires rather than those of their client. For your MVNO business to succeed, you must understand that the services your business provides must be geared towards your clients. Things to consider include but are not limited to, customer service, operational processes, value-add bundle, and helpful products.

Optimize Marketing Efforts

Every business needs a strategic marketing plan. Without marketing, your business will fail before it starts. For an MVNO, you need to plan marketing initiatives based on your value proposition and user persona. You should consider doing things that other MVNOs do not do. This way, you can challenge and beat your competition, while reaching your particular audience. High-quality marketing will always guarantee an ROI (Return on Investment).

Focus on Operational and Customer Excellence

Do some research on successful businesses, MVNOs or not. For instance, companies such as Apple and Amazon have ensured their customers expect a certain level of service. These clients have zero tolerance for operational hold-ups and glitches.

With this in mind, you should ensure your clients get the best speed and excellent service. If your MVNO does not provide this, customers will switch to one that does. Support features such as a dedicated call center is a of necessity to run an efficient MVNO.

Bottom Line

All the above are major factors you should consider when starting an MVNO. The demand for MVNOs is consistently on the rise and is expected to grow. Starting such a business is a great opportunity for success.

The business will be successful as long as the focus is kept on the user and you have solid planning. Contact us now so we can help you start an MVNO business that will challenge and surpass the rest in the market.

Best Practices to Building a Reliable MVNO Network

The massive infrastructural developments in the telecom sector have given way to many new business models. Voice over IP (VoIP) solutions, tracking services, and automated charging are just a few of the aspects that come to mind. But perhaps none of them are as impactful in their influence as a mobile virtual network operator (MVNO).

Since an MVNO network brands itself as a new network while using the infrastructure of current telecom providers, it brings a lot of competition to the telecom sector. Racking up existing prices, providing new services, and establishing a new brand is all part of building a scalable MVNO service.

But as easy as it sounds in writing, it can be quite tricky when you are putting all of this into practice. That is why if you are currently in the process of developing your own MVNO platform, it is extremely beneficial to have assistance and guidance.

Understanding this need, we have put together the most crucial aspects of building a successful MVNO. By keeping these best practices in mind, you will be able to develop your own MVNO network with ease.

Keep Your Competitors in Mind

Market Research is vital in every business model. But it is perhaps the most relevant when it comes to a reselling business such as an MVNO service.

That is why the first step towards building an MVNO platform comes in the form of knowing your competitors. Researching factors such as their pricing, their subscription models, their brand, and their marketing strategies will help you get an idea of what your competitors are doing. At the same time, it will also let you know what they are not doing well.

This awareness will help you build a compelling brand that steers clear of being a mere copycat. On the contrary, you can shape your own MVNO Network to have a distinctive yet appealing image that speaks to your target audience.

Be Careful in Setting Your Prices

If knowing your competitors is the foundation of building your MVNO Service, then offering competitive pricing is the very first step.

As mentioned above, in a reselling business model, it is the pricing that matters the most in setting your services apart from others. If your pricing is a lot higher than your competitors, then it will not provide you with potential higher advantages. But if it’s too low, then it might reflect poorly on the quality of your services.

This is why you should ensure that your pricing is set with a conservative perspective in mind. If you are planning to broach the market with low pricing, ensure to justify it to your target audience and design a marketing campaign that clears any doubts in their mind. Doing so will help you attract more customers without giving them any reasons to question the effectiveness of your MVNO Platform.

Keep Data Delivery in Mind

In today’s day and age, mobile data and resulting internet access are just as important as voice service itself. After all, it is the data service that lets customers enjoy video calls, social media, web browsing, instant messaging, and media exchange. In other words, it is what puts the “smart” in the smartphone.

That’s why, if your MVNO Network offers competitive voice services but falters on data plans, then you might as well shelve it on day one.

It is essential to make sure that you are launching your MVNO Service with a focus on data subscription plans. Make them as affordable as possible without degrading the quality of services, and you will be able to attract a wide variety of customers who want to access the internet and its related services on the go.

As evident through these suggestions, they are some effortless yet some very valid points to implement. If followed, these crucial yet straightforward best practices will help you build an MVNO Platform that’s created with success in mind.

If you need further guidance on how to launch your MVNO Network successfully, please feel free to give us a call today. We at Telgoo5 will be happy to answer any questions you may have and help you build an MVNO that stands out of the plethora of other services out there.

Does Your MVNO Give You the Best Service?

You have an MVNO that is working. So how do you know if you are getting the best service? There are several factors to consider that will help you know if you have the best service:

Does the MVNO support CDMA or GSM?

So you may be thinking of switching from your carrier to another. Cellular carriers use GSM or CDMA. The majority of MVNOs use both. Most phones work with CDMA or GSM. As an MVNO, you need to find a service that handles both. Take note some Motorola models, and most current generation Google-branded phones and iPhones have antennas that can use CDMA and GSM.

If you want your MVNO business to succeed, you need to connect with a carrier that supports GSM and CDMA. This way, you will ensure you do not lose clients who would prefer both systems.

Is a Mobile Hotspot Included in the Plan?

Longtime subscribers of MVNOs have some issues they would like addressed. For instance, they would like to know if a mobile hotspot is included. Users have tried to game MVNO systems with a third-party hotspot app. The problem is most, if not all, of these apps, do not work.

The truth is that a hotspot option, sometimes referred to as tethering, is not available with many MVNO service providers. Those that offer hotspots do not do so with lower-cost plans. This means you should check if the feature is included to ensure your subscribers get the service at competitive market rates.

Is Visual Voicemail Supported?

If your subscribers rely on or are accustomed to visual voicemail, make sure you can get it from your carrier. A good number of service providers do not offer the same. You may need to do due diligence to find out if they offer visual voicemail. Some subscribers find it tedious dialing into a voicemail archive to listen to one message after another.

Do Advanced Features Work?

Currently, most people have phones that support things like Wi-Fi calling or VoLTE (HD voice calls). They are great features for those who use them. However, most of the time they are network or phone-specific. Some MVNO service providers may not have them at all because advanced calling features are possible with specific phones.

Are You In Need of a Family Plan?

Most MVNOs cater to individuals. As such, a family plan may be a challenge to find. If you are getting into the MVNO business, you need to find a service that offers a family plan. Although most subscribers will not need a family plan, it is a good option to offer them. This way, you will have an extra edge over your competitors.

Bottom Line

These are five of the most crucial factors to consider when you are looking for an MVNO service provider. Not only will these increase the chances of success in your business, but they will also give an upper hand over your competitors. At Tegloo5 we have the best options to ensure the success of your MVNO business. Contact us today to get all of these features and more.

How MVNOs are Staying Relevant in 2019 & Beyond

Becoming a virtual mobile network operator (MVNO) in the U.S. telecom and communications sector is a feat that not everyone can achieve successfully. Whether you are a big tech conglomerate or a famous entertainment giant, your current level of success might not be relevant in the competitive MVNO segment.Why?

Well, running a MVNO service is more than just leasing the required network infrastructure. It is more work than designing lucrative pricing packages. And it is more time consuming than holding flashy pitch meetings.

But there’s a key to appreciating the importance of these requirements. It lies within understanding how these factors played out against those who did not pay attention to them. From there, it is a matter of avoiding those mistakes to run your own successful MVNO platform.

With this in mind, let’s take a look at some of the most hyped MNVOs of the past, how they met their downfall, and how you can avoid a similar fate with your telecom venture.

First Things First: What is a MVNO?

If you made it to this post, then you might already know what is an MVNO is and how it works. But let’s do a quick refresher to jog your memory.

Simply put, a MVNO works through a virtual telecom network that relies on traditional network infrastructure to run its operations. For instance, in the U.S., a MVNO typically relies upon the physical infrastructure of companies such as AT&T, T-Mobile, Verizon, and Sprint. The MVNO rents out a part of the physical infrastructure’s resources at wholesale pricing and sells it at a retail price to its target audience.

In other words, a MVNO is simply a large-scale reseller. What sets it apart from its original network partners or other counterparts are the services that it offers.

Why Do MVNOs Attract So Many Investors?

Those who know about the ins and outs of MVNO companies would know how several entities in the past took MVNOs as a “get rich quick” scheme.

The program was simple. Just spend a large amount of capital, lease existing infrastructure, and market your services to your target audience.

But if only it were as straightforward as that.

Not getting a realistic picture of the requirements, companies such as ESPN, Amp’d, and Disney all went down the path to launch their MVNO service anyway. Much to the predictions of industry experts, they all ended up failing rather spectacularly.

The main reason behind their disappointing results and subsequent shutdown were a lack of planning, vision, and long-term sustainability in terms of infrastructure support.

Whenever a company is about to launch a MVNO platform – it is necessary to get all its affairs in order.

In simple terms, experts advise any investors only to enter the sector if they are doing so with a clear plan of long term operations. If they don’t have a sustainable and easy way to run their MVNO companies, then it is more or less a doomed operation.

With that, if they keep a few factors in mind, then they could very well turn their new venture into a long term business.

How Can MVNOs Succeed in Today’s Day and Age?

Apart from well-devised planning, targeted marketing, and super-smooth presentations, running a MVNO service requires you to put in the work with a holistic approach towards your operations.

There’s no denying that you need to be at the top of your game in terms of networking and communications. But at the same time, you also have to be extremely focused on your customers’ expectations.

Similarly, you have to strike the perfect balance between uptime and quality, coverage and delivery, as well as billing and marketing.

Companies that follow these guidelines have shown particularly successful metrics against their efforts. This is especially true in markets outside of the U.S., which is judged by how the current number of MVNOs surpasses the psychological figure of 1,000 different providers. To put matters in perspective, these MVNO companies collectively serve over 10 percent of mobile users all over the world.

How to Make Your Mark in a Market Such as the U.S.?

When it comes to the success of a MVNO platform, the U.S. market is a bit different. New players in the telecom sector not only have to offer lucrative prices, but they also have to provide more flexible data plans. They have to deliver exceptional clarity in voice services. At the same time, they also need to provide consistent uptime in data and billing services.

Here’s the kicker. They have to do all of that while having exceptional support over pricing and quality. While this sounds extremely difficult, it is not impossible at all. MVNOs such as Google Fi is proof of that.

At Telgoo5, we exhibit all the necessary tools to turn your budding MVNO service into a success story. With exceptional billing, infrastructure, and a holistic MVNO platform, we make the process of launching your MVNO companies as easy as the click of a few buttons.

Apart from exceptional onboarding, we also take pride in our easy to use MVNO service management solutions. Whether you want to optimize your services, increase your number of customers, or expand your outreach, we are there for you every step of the way. With dedicated account managers and 24 x 7 NOC support, we are just a call away from helping you with any pressing issue.

Whether you want to launch your MVNO platform, or need to optimize your current service, feel free to reach out to us today.

Telgoo5 Mobile Virtual Network Enabler

The Telgoo5 MVNE is a cost-effective billing and customer care platform that is capable of hosting an unlimited number of MVNO’s or brands. The platform does so with complete flexibility, caters to the needs of all ​major MVNO models and provides seamless connection with different protocols on any network.

In the highly competitive telecommunications global market, agility and ability to market quickly are important factors for any MVNO that wants to be successful. The Telgoo5 MVNE platform backed by our support expertise and unmatched systems integration will enable any MVNO to benefit from a wide range of deployment models, functionality, scalability, and integration.

Telgoo5 MVNO platform is designed to form the foundation of any MVNO network while connecting the MNO partner with all MVNO back-office systems. It caters for hybrid, pre-paid and post-paid packages as well as various segments including Closed User Group (CUG) and residential communities.

System growth is fully scalable without any limitations on the number of brands or MVNO’s. It is only limited by hardware. We target businesses that would like to onboard devices rapidly, either into their proposed or existing managed-service infrastructures.

Why Choose Telgoo5 Enabler Solutions

Agile Project Management

• We provide organization and expertise

• We provide a personalized follow-up when it comes to delivering services

• We adapt to each customer’s project needs

• We deploy a project methodology that has been tried and tested

Technical Architecture

• We offer top-notch functionalities such as fixed-mobile convergence, pay as you go, pay monthly and real-time control

• We define interconnection models

• We design services based on the technical independence level you want

• We determine complicated call flows

Business Model Flexibility

• We help clients negotiate their contracts with MNOs

• We help clients optimize their business plans

• We provide billing customization to enable clients to control their P&L

• We determine technical optimizations for optimum financial performance

Telgoo5 MVNE Benefits

Seamless Integration – Our platform connects seamlessly with any protocol on any network, including GSM and CDMA.

Flexible – Our platform is designed to provide complete flexibility and to enable each MVNO to define its own services and processes.

Convenience – The platform takes care of all ​major MVNO models and can host many MVNO’s or brands.

Reduced Opex – This feature-rich and cost-effective platform will reduce the total cost of ownership as well as operational expenditure.

Individualization – The platform allows individual MVNO’s to tailor their currency, language, and more.

Easy Service Construction – Reduces deployment and development time, making it easy to focus on building your services.

Reduced Capex – Telgoo5 utilizes the latest technologies when developing software. This enables us to customize our software cost-effectively and quickly, depending on each MVNO’s business requirements, hence saving on Capex.

Get Started

Whether you are an MNO (Mobile Network Operator) or an MVNO (Mobile Virtual Network Operator), whatever the business or technical models you want to set up. Telgoo5

enabler solutions bring you the expertise and flexibility to help you make your MVNO project a reality or ​launch your project​. ​Contact us​ today to get more information.

Customer Experience – A Key MVNO Differentiator

Mobile Virtual Network Operators (MVNO) are on a rise across the globe. According to the GSMA Intelligence report are a total of 1017 MVNOs in the world. Today MVNOs outnumber the total number of mobile network providers across the globe. In 2015 alone 210 MVNOs either shut down their business or merged with some other business. Start, peak, filtering, and stabilization is perhaps the expected business curve for MVNOs. Here to reach the point of stabilization and to sustain once stable MVNOs need to be smart and innovative.

Superior customer retention rate and ability to add new customers is now than ever before directly linked to ‘Experience’, which will help MVNOs stand out and receive higher ARPU. Many studies suggest operators differentiating themselves based on customer experience are likely to stay in business in the long run. According to Telesperience’s recent research into the MVNO market differentiator, better customer service has been cited by almost 67% of MVNOs.

Below are few innovative touchpoints with which MVNOs can differentiate themselves from the competition and delight their customers.

• Loyalty Programme: For a long time, loyalty programs have been used as differentiators by service providers across industries. They are a great way to award loyal customers and inspire loyalty amongst new customers.

• Customization: This is when an MVNO provides its users the flexibility to design their plans which will best suit their requirement.

• Control: Offer control to customers by providing them access to customer care portal and Mobile application through which they can get real-time data about their usage, talk time, subscription plan, etc.

• Localization and Personalization:

  • Target demographic segments by designing an offer for various demographic groups

  • Segmentation: design and develop segment-specific plans for corporates, schools, etc.

  • Design plans for expats, students, etc. with specialized features like unlimited talk time to selected numbers, free message service to their homeland, etc.

This is where a highly sophisticated billing system will play a key role in enabling MVNOs in creating customized plans with configurable product catalogs, visibility of usage to customers, allowing the customer to subscribe for services real-time and empowering them to discontinue services as and when they wish to. Telgoo5’s solutions will allow you to take absolute control of crucial area like billing and will allow you to create new services, bundle promotions and provide real-time data.

Companies using Telgoo5’s billing services have a competitive edge over others as Telgoo5’s billing system allows MVNOs to efficiently manage their billing and revenues. Our billing services will satisfy both the MNO and the customers. Billing services must be able to spot any instances of fraud and revenue leakage. Telgoo5’s Billing Services are apt to do this and will protect the MNO from any revenue loss due to frauds. Telgoo5’s billing system supports prepaid-postpaid integration method of billing. This feature makes the billing system all the more efficient and reliable. More and more MVNOs’ are showing an inclination towards billing systems that are powered by analytics which will empower them to get accurate reports on subscription, revenues, customer retention, and churn. Telgoo5’s billing system is equipped with all these special features, to know more please visit www.telgoo5.com

The Difference between an MNO and MVNO

MNO and MVNO are both mobile operators who provide communication services to their clients. The biggest distinction between the two is that MNO can operate independently while MVNO will need MNO so it can fully function. Both MNO and MVNO being mobile networks, they are able to provide services such as voice calls, billing services, and customer care services (among other services) to end-users. An MNO can be able to provide these services to end-users on its own, but since an MVNO cannot be able to use its own frequency, MVNO results to buying radio spectrum from Mobile network operators. Below are the features of both of these communication services.

Features of an MNO vs those of MVNO

1. MNO operates from its own radio spectrum and has a license from the government to operate through it. When it comes to the assets that the MNO requires in order to provide services to its end users the MNO owns them all.

When it comes to the MVNO assets; MVNO either owns some of these assets – it ends up getting a lease for some of the assets from the MNO. There is also the possibility of an MVNO owning none of the assets and it ends up leasing all of the assets from MNOs. When MVNO leases assets from an MNO it is either in bulk or at a wholesale price. The MVNO has the option of letting the MNO provide customer care and billing services for them or MVNO provide the services themselves.

2. MNO buys its Network equipment from willing sellers and uses them to set up their own cellular or mobile network.

MVNO on the other hand purchases bulk packages at wholesale prices; these packages include data and minutes. MVNO basically acts as a reseller. After buying the packages they are branded and the services now offered belong to the MVNO. The communication services are then offered to users by MVNOs.

3. MNO offers support and customer care services to subscribers. MNO can offer customer care services to MVNOs subscribers. However, MVNOs can also offer customer care support services of their own and offer their own subscribers the support that they need, this includes answering any questions that they are likely to have in regards to the services being offered by the MVNOs.

4. Before making the equipment available MNOS first tests them to see if they are working and if they are in good condition. MVNOs being resellers do need to test if any equipment is working since they buy bulk packages to sell to their own end users. The types of equipment that they use for their own network coverage are already tried and tested.

5. Since MNOs have to bear the cost of putting up their own towers and so they can ensure that their clients have access to network coverage they are likely to charge more compared to MVNOs.

MVNOs will give cheaper services to its end users since it does not have to bear with the cost of putting up any equipment. They lease the equipment of the MNOs at a certain cost and they are able to give their services to subscribers in the same way.

Advantages and disadvantages of both network providers

Advantages of MVNOs

• Since the MVNOs do not have to bear the cost that comes along with putting up towers, they can be able to offer cheaper services compared to those offered by the MNOs.

Disadvantages of MVNOs

• As a subscriber using MVNO you are likely to have a low reception if you are in a place that is crowded. This is because postpaid customers are likely to get priority from towers compared to clients using MVNOs or those using prepaid services.

Advantages of MNOs

• Since they have their own towers on the ground they have wide coverage and can offer high-speed connection.

Disadvantages of MNOs

• Due to the cost associated with the putting up of towers their services are likely to be more expensive.

There are people who see MNOs and MVNOs as competitors; however, they are not – they both need to work together. Both network providers with their differences, advantages, and disadvantages can only work together successfully if they maintain a strong partnership with one another.

Step By Step Instructions For How To Start Your Own MVNO

It’s hard to underestimate the importance of MVNO virtual network operators in the market. They are starting to outpace traditional providers and it’s really no surprise why! They offer customers tailored solutions, are generally less expensive, and can focus on niche markets.

It’s only logical that MVNO solutions are emerging as a powerhouse in the telecom space. Today’s customers require an unprecedented level of choice and customization, and smart MVNOs understand how to make that happen. That being said, starting up your own MVNO is a little trickier than it might seem!

Understand The Start-Up Funding Costs

You will need some capital to start up your own MVNO. There is a lot more that goes into it other than simply purchasing airtime and data. You need to partner with a company that will provide you with the support infrastructure to keep your customers happy and your business flowing. After all, you’ll need to field customer calls, implement a billing system, and account for emergencies like loss of service.

Funding is critical, so start thinking about where it will come from. There are several routes that you can take to get the money that you need to start up your MVNO.

• Angel Investors and Venture Capitalists- if you go this route, you’ll have to have a solid business plan in place that will show your investors how they will make money on the backend. Angel Investors and Venture Capitalists are not altruists, and they want to see a clear return on their investment. Scoring venture money is great, but you need to have all of your ducks in a row.

• Crowd-funding- you can go on any number of different crowd-funding platforms to try to raise money organically. You’ll have to present a tangible reward for people who contribute, so consider what you can offer carefully. Perhaps it’s the ability to get in at the ground floor, a few free months of service, or even a small share in the company.

• Self-funding- if you are able to swing the startup costs yourself, do it!

Know What Sets Your MVNO Apart

Like any other business venture, successful MVNOs rely on the ability to speak directly to their niche and deliver products that they want. Think about who you want to target and offer plans directly for them. For example, if you’re targeting Millenials, you might want to have plans that are heavy on data and texting, but lighter on actual phone call time.

Additionally, think about your niche when you choose an outsourcing call center. If your customers have concerns, and they will, you’ll want to have reps who can speak with them in their language. Millennials value instant gratification, so call center employees who can use Live Chat and Social Media will be better equipped to deal with their needs. (v)WeCare reps are skilled in all new technology, which is what makes us a great partner for companies that want to reach younger demographics.

Find A Good MVNE

Finally, you’ll need a supportive partner that can handle all of your back office outsourcing needs. The last thing that you want is for your customers to suffer because you don’t have your administrative ducks in a row! Get yourself an MVNE that can support you on the backend.

Don’t try to take on MVNO billing, customer service, and all of the other infrastructure needs that go with running a successful MVNO on your own. In the best case scenario, you’ll burn out. The worst case scenario is that customers will flee and give you terrible reviews. Not working with a quality MVNE can sink your business. Telgoo5 has years of experience helping MVNOs scale effectively while handling all customer needs from soup to nuts. We deal with billing, customer problems, security, and infrastructure. Our comprehensive MVNO billing software is really second to none and offers seamless billing with all customer data backed up in the cloud. We also conduct weekly calls with all of our MVNO partners so you’re always in the loop. If you’re going through a rapid scaling phase, we’re flexible, equipped and able to transition smoothly. Our mission is to make you look like a superstar to your customers, and we have a proven track record of success! Telgoo5’s billing system was designed to be all about you- our trusted partner!

Starting an MVNO can seem a little bit daunting, but it’s doable if you follow the steps outlined in this article. Why not be on the cutting edge of a brand new industry?