The Evolution of Billing Systems in the Mobile Operator Industry

Billing systems are the backbone of the mobile operator industry, ensuring accurate invoicing, revenue management, and customer satisfaction. This blog explores the top ten stages in the evolution of billing systems within the mobile operator industry. From traditional offline billing to advanced real-time systems, we delve into the key milestones that have transformed billing processes, enabling mobile operators to adapt to changing customer demands, technological advancements, and market dynamics.

Manual Billing Processes

In the early days of the mobile operator industry, billing processes were predominantly manual. Operators relied on physical paperwork, manual data entry, and labor-intensive processes to generate invoices and manage customer accounts. These manual billing systems were prone to errors, time-consuming, and limited in their capabilities to provide timely and accurate billing information.

Batch Processing and Billing Cycles

As the industry grew, mobile operators adopted batch processing techniques and introduced billing cycles. Billing systems were automated to handle large volumes of customer data, enabling operators to generate invoices and process billing information in batches. This improved efficiency and reduced the time required for billing operations, enhancing the overall customer experience.

Prepaid Billing Systems

The introduction of prepaid services revolutionized the billing landscape. Prepaid billing systems allowed mobile operators to offer pay-as-you-go plans, where customers could recharge their accounts in advance. These systems enabled real-time balance updates, call detail records (CDRs), and immediate charging for usage, providing customers with greater control over their expenses and promoting transparency.

Postpaid Billing and Rating

Postpaid billing systems emerged as mobile operators introduced subscription-based plans. These systems enabled operators to bill customers after they had used the services, based on predetermined rates and call durations. Advanced rating engines were introduced to accurately calculate charges based on various parameters, such as call duration, data usage, and value-added services.

Convergent Billing

Convergent billing systems integrated multiple services, such as voice, data, messaging, and value-added services, into a single billing platform. This allowed operators to consolidate billing processes across different service types, simplifying customer invoices and providing a unified billing experience. Convergent billing systems enhanced operational efficiency, reduced costs, and improved customer satisfaction.

Real-Time Billing and Charging

Real-time billing and charging systems revolutionized the industry by enabling immediate processing and charging for services. These systems provided instant updates on usage, allowing customers to monitor their balances and receive real-time notifications. Real-time billing systems also enabled operators to introduce innovative pricing models, such as dynamic pricing based on network congestion or personalized offers based on customer preferences.

Revenue Assurance and Fraud Management

To safeguard revenue and mitigate fraud, billing systems evolved to incorporate robust revenue assurance and fraud management capabilities. Advanced analytics and algorithms were deployed to detect and prevent fraudulent activities, ensuring accurate billing and protecting operators' financial interests. Revenue assurance mechanisms helped identify revenue leakages and optimize revenue streams.

Billing Analytics and Business Intelligence

Billing systems evolved to provide comprehensive analytics and business intelligence capabilities. Operators could analyze billing data, customer behavior, and revenue trends to gain valuable insights and make informed business decisions. Billing analytics empowered operators to optimize service offerings, identify revenue growth opportunities, and enhance customer satisfaction through targeted promotions and personalized experiences.

Self-Service Portals and Customer Empowerment

Modern billing systems introduced self-service portals, enabling customers to manage their accounts, view invoices, and access real-time usage information. Self-service portals empowered customers to control their expenses, customize service plans, and resolve billing queries independently. This shift towards customer empowerment enhanced satisfaction, reduced customer support costs, and fostered long-term loyalty.

Cloud-Based and Scalable Billing Solutions

The latest evolution in billing systems involves cloud-based and scalable solutions. Cloud-based billing systems offer flexibility, scalability, and cost-efficiency, allowing operators to adapt to changing business needs and handle increasing data volumes. These systems provide enhanced security, disaster recovery capabilities, and seamless integration with other business systems, enabling operators to streamline operations and focus on core business objectives.

Conclusion:

The evolution of billing systems in the mobile operator industry has been driven by the need for accuracy, efficiency, and customer-centricity. From manual processes to real-time billing, convergent systems to cloud-based solutions, billing systems have transformed to meet the changing demands of the industry. These advancements have improved operational efficiency, enhanced revenue management, empowered customers, and enabled operators to thrive in a competitive market. As technology continues to evolve, billing systems will continue to adapt, embracing innovations such as artificial intelligence, blockchain, and advanced analytics to further streamline operations, enhance security, and deliver even more personalized billing experiences for mobile operator customers. The evolution of billing systems is a testament to the industry's commitment to providing seamless, efficient, and customer-focused services in an ever-changing telecommunications landscape.

Choosing the Right Billing Provider for Your Mobile Operator Business

Selecting the right billing provider is a critical decision for mobile operator businesses. A reliable and efficient billing provider can streamline operations, enhance revenue management, and improve customer satisfaction. This blog explores the top ten factors to consider when choosing a billing provider for your mobile operator business. From system capabilities and scalability to customer support and data security, we delve into the essential considerations that will help you make an informed decision and find the ideal partner to support your billing needs.

Understanding Your Business Requirements

Before embarking on the search for a billing provider, it is crucial to understand your business requirements. Assess your specific needs, such as the types of services you offer, the scale of your operations, and the anticipated growth. This understanding will serve as a foundation for evaluating billing providers and identifying the one that aligns best with your business goals.

System Capabilities and Flexibility

Evaluate the system capabilities and flexibility offered by potential billing providers. Assess whether their billing platform can handle your current and future service offerings, such as voice, data, messaging, and value-added services. Look for features like real-time rating and charging, convergent billing, and support for dynamic pricing models. Ensure that the system can adapt to your evolving business needs and accommodate future service expansions.

Scalability and Performance

Consider the scalability and performance capabilities of the billing provider's system. As your mobile operator business grows, you need a billing system that can handle increasing data volumes, transaction loads, and customer base without compromising performance. Ensure that the provider's infrastructure can scale seamlessly to meet your needs and deliver optimal performance during peak usage periods.

Integration and Compatibility

Evaluate the integration and compatibility aspects of the billing provider's solution. Determine whether their system can integrate with your existing infrastructure, including CRM systems, provisioning systems, and network elements. A well-integrated billing solution minimizes operational complexities, enables efficient data exchange, and ensures smooth end-to-end processes.

Billing Accuracy and Revenue Assurance

Accurate billing and robust revenue assurance mechanisms are vital for the financial health of your mobile operator business. Assess the billing provider's track record in ensuring billing accuracy and preventing revenue leakage. Inquire about their revenue assurance practices, fraud detection capabilities, and mechanisms for identifying and resolving billing discrepancies promptly.

Data Security and Compliance

Data security is a paramount concern in the mobile operator industry. Evaluate the billing provider's data security measures, including encryption protocols, access controls, and disaster recovery mechanisms. Ensure that the provider complies with industry regulations and standards for data privacy and protection, such as GDPR or CCPA, to safeguard your customers' sensitive information.

Customer Support and Service Level Agreements

Reliable customer support is crucial when selecting a billing provider. Assess the provider's customer support capabilities, including response times, availability of dedicated account managers, and support channels. Inquire about their service level agreements (SLAs) to ensure that they can meet your business's support needs and provide timely assistance when required.

Billing Analytics and Reporting

Effective billing analytics and reporting capabilities play a vital role in decision-making and business optimization. Evaluate the billing provider's analytics tools and reporting features. Consider whether they offer comprehensive insights into revenue trends, customer behavior, and service performance. Robust analytics empower you to identify growth opportunities, optimize service offerings, and enhance customer satisfaction.

Pricing Structure and Cost Considerations

Carefully assess the pricing structure and cost considerations associated with the billing provider's services. Understand their pricing models, such as transaction-based fees or revenue-sharing arrangements. Consider the total cost of ownership, including implementation costs, recurring fees, and any additional charges for system customization or upgrades. Ensure that the pricing structure aligns with your budget and provides value for the services offered.

Reputation and Industry Experience

Finally, consider the reputation and industry experience of the billing provider. Research their track record, client testimonials, and case studies to gauge their expertise and reliability. Engage in discussions with industry peers or attend relevant conferences to gather insights and recommendations. Choosing a billing provider with a proven track record and extensive industry experience can instill confidence and pave the way for a successful partnership.

Conclusion:

Selecting the right billing provider is a critical decision that can significantly impact the success of your mobile operator business. By considering factors such as system capabilities, scalability, integration, data security, customer support, and pricing, you can make an informed choice that aligns with your business requirements and goals. Remember to evaluate the provider's reputation and industry experience to ensure a reliable and trusted partnership. Taking the time to choose the right billing provider will not only streamline your operations but also lay a strong foundation for sustainable growth, enhanced revenue management, and improved customer satisfaction.

Finding the Right Telecom Billing Software: A Comprehensive Guide

Finding the right telecom billing software can be a daunting task. Here is a comprehensive guide to help you choose the best telecom billing software for your business:

·         Evaluate your business needs: Before you begin your search for telecom billing software, evaluate your business needs. Identify the features and capabilities that are most important to you, such as scalability, automation, and customization.

·         Research different vendors: Research different telecom billing software vendors and compare their features, pricing, and customer support. Look for vendors with a proven track record of success in the telecom industry and positive customer reviews.

·         Consider the software's scalability: Consider the scalability of the software to ensure that it can grow with your business. Look for software that can handle high volumes of traffic and support multiple payment options.

·         Look for automation features: Look for software with automation features to streamline your billing processes and reduce errors. Look for features such as automated invoicing, payment processing, and reporting.

·         Check for compliance with industry regulations: Check to ensure that the software is compliant with industry regulations, such as PCI DSS, to ensure the security of customer payment information.

·         Evaluate customization options: Evaluate the customization options of the software to ensure that it meets your specific business needs. Look for software that allows you to customize billing plans and provide detailed billing information to your customers.

·         Evaluate reporting and analytics: Evaluate the reporting and analytics features of the software to help you monitor billing trends, identify revenue opportunities, and track customer payments.

·         Evaluate customer support: Evaluate the customer support provided by the software vendor. Look for vendors with excellent customer support, including training and technical support.

By following these guidelines, you can find the right telecom billing software for your business and streamline your billing processes, reduce errors, and improve the overall customer experience. Telgoo5 software is an excellent option to consider as it meets all of the criteria mentioned above and has a proven track record of success in the telecom industry.

The Best Telgoo5 Telecom Billing Software to Help Save You Time and Money

Telgoo5 is a cloud-based telecom billing software that provides a comprehensive range of tools and features to help you manage your billing processes efficiently and save time and money. Some of the key features of Telgoo5 telecom billing software include:

·         Flexible billing options: Telgoo5 offers flexible billing options, including prepaid, postpaid, and hybrid billing models. This allows you to customize your billing plans and offer your customers the payment options that work best for them.

·         Automated invoicing: Telgoo5 automates your invoicing process, from generating invoices to sending payment reminders and tracking payments. This helps you save time and reduce the risk of errors in your billing process.

·         Real-time reporting and analytics: Telgoo5 provides real-time reporting and analytics tools that allow you to track your revenue, customer engagement, and billing performance. This helps you make data-driven decisions and optimize your billing processes for maximum efficiency and profitability.

·         Multilingual and multi-currency support: Telgoo5 supports multiple languages and currencies, which makes it easy to manage billing for customers in different regions and countries.

·         Customer self-service portal: Telgoo5 offers a customer self-service portal that allows your customers to manage their accounts, view their bills, and make payments online. This improves customer satisfaction and reduces your workload in managing customer billing inquiries.

Overall, Telgoo5 is a powerful and flexible telecom billing software that can help you save time and money in managing your billing processes. It offers a range of features and tools that can be customized to meet your specific needs and requirements.

Choosing the Right Telecom Billing Software: implementation Tips

Choosing the right telecom billing software can be crucial to the success of your telecom business. Here are some tips to help you implement your chosen software effectively:

·         Identify your business requirements: Before selecting a billing software, identify your business requirements and determine what features are most important to you. Consider factors such as scalability, automation, reporting, and customization.

·         Plan for data migration: If you are migrating from an existing billing system, plan for data migration to ensure a smooth transition. Telgoo5 software provides data migration services to help you move your existing data to the new system.

·         Train your staff: Provide training to your staff on how to use the new billing software effectively. This can help ensure that the transition is smooth and that your staff is able to take full advantage of the software's features.

·         Customize the software to your needs: Customize the billing software to your business needs to ensure that it meets your specific requirements. Telgoo5 software is highly customizable, allowing you to tailor the software to your business needs.

·         Monitor performance: Monitor the performance of the billing software regularly to ensure that it is meeting your expectations. Look for areas where the software can be optimized or improved to improve efficiency and customer satisfaction.

·         Work with a reliable vendor: Choose a reliable billing software vendor with a track record of success in the telecom industry. Telgoo5 has a proven track record of success and offers excellent customer support to ensure that you get the most out of your software.

By following these tips, you can implement the right telecom billing software for your business and streamline your billing processes, reduce errors, and enhance the overall customer experience.

Automating Your telecom billing with Tegoo5 software

Automating your telecom billing with Telgoo5 software can help you save time, reduce errors, and improve the accuracy of your billing processes. Here are some steps to automate your telecom billing with Telgoo5 software:

·         Set up your billing system: Set up your billing system with Telgoo5 software and configure it to meet your business needs. Customize billing plans, set up payment gateways, and configure automated billing cycles.

·         Integrate with other systems: Integrate Telgoo5 software with other systems, such as customer relationship management (CRM) and accounting software. This can help streamline your billing processes and reduce manual data entry.

·         Automate invoicing: Use Telgoo5 software to automate your invoicing process. Configure the system to automatically generate invoices based on predefined billing cycles, and set up automated reminders for customers who have overdue payments.

·         Automate payment processing: Use Telgoo5 software to automate payment processing. Set up recurring payments for customers who pay for services on a regular basis, and integrate with payment gateways to process payments automatically.

·         Use reporting and analytics: Use the reporting and analytics features of Telgoo5 software to monitor billing trends, identify revenue opportunities, and track customer payments. This can help you make data-driven decisions and optimize your billing processes over time.

By automating your telecom billing with Telgoo5 software, you can save time and reduce errors, while improving the overall efficiency of your billing processes. The software's automation features and reporting capabilities can also help you identify opportunities to increase revenue and improve customer satisfaction.

5 Tips for Better Telecom Billing with Telgoo5 Software

Sure, here are five tips for better telecom billing with Telgoo5 software:

·         Set clear payment terms: Clearly communicate payment terms to your customers, including due dates, late payment fees, and accepted payment methods. Telgoo5 software can automate payment reminders, reducing the need for manual follow-up and increasing on-time payments.

·         Monitor usage regularly: Keep track of your customers' usage regularly, and notify them of any usage spikes or potential overage charges. This can prevent unexpected bills and reduce customer frustration.

·         Offer flexible payment options: Allow your customers to pay their bills using their preferred payment methods, such as credit/debit cards, e-wallets, or bank transfers. Telgoo5 software supports multiple payment options, including recurring payments, which can simplify the payment process for your customers.

·         Simplify billing processes: Simplify your billing processes with Telgoo5 software by using automation features, such as automated invoice generation, payment processing, and reporting. This can reduce billing errors, save time, and improve the overall billing experience for your customers.

·         Provide excellent customer service: Offer excellent customer service to your customers, and make sure they have access to billing support when they need it. Telgoo5 software includes a customer self-service portal, which allows your customers to access their bills and account information 24/7, reducing the need for customer support interactions.

By following these tips, you can improve your telecom billing process with Telgoo5 software, reduce errors, and enhance the overall customer experience.

How to Track and Analyze your Telecom Revenue

To track and analyze your telecom revenue, follow these steps:

·         Use a Telecom Billing Software: Choose a telecom billing software that provides real-time reporting and analytics. Telgoo5 software offers a variety of reporting and analytics features to help you track and analyze your telecom revenue.

·         Set up Revenue Tracking: Configure your billing software to track revenue by service type, customer, and billing period. This will enable you to accurately monitor your telecom revenue and identify revenue trends.

·         Track Revenue by Service Type: Use your billing software to track revenue by service type, such as voice, data, and SMS. This will help you identify which services generate the most revenue and adjust your pricing and marketing strategies accordingly.

·         Monitor Revenue by Customer: Track revenue by customer to identify high-value customers and adjust your marketing strategies to retain them. You can also identify customers who may be at risk of churn and take proactive measures to retain them.

·         Analyze Revenue Trends: Use Telgoo5's reporting and analytics tools to analyze revenue trends over time, such as month-over-month or year-over-year revenue growth. This can help you identify opportunities to increase revenue and optimize your telecom services.

·         Utilize Forecasting: Use forecasting tools in your billing software to predict revenue growth and plan for future investments or service expansions.

By following these steps, you can track and analyze your telecom revenue with Telgoo5 software, gain insights into your business performance, and make data-driven decisions to optimize your telecom services and revenue.

Adding Telecom Billing to Your Website: What You Need to Know

If you are considering adding telecom billing to your website, here are a few things you need to know:

·         Choose a reliable billing software: Look for a telecom billing software that is reliable, secure, and can integrate with your website seamlessly. Telgoo5 software can integrate with your website through an API, enabling you to offer billing services directly to your customers.

·         Ensure Compliance: Make sure your billing software is compliant with industry regulations, such as PCI DSS, to ensure the security of customer payment information. Telgoo5 software adheres to industry standards and uses secure payment gateways to protect customer data.

·         Offer Flexible Payment Options: Offer your customers multiple payment options, such as credit/debit cards, bank transfers, and e-wallets. Telgoo5 software supports multiple payment options, including recurring payments, which can simplify the payment process for your customers.

·         Provide Clear Billing Information: Make sure your customers understand the billing process and fees associated with the services they are purchasing. Clearly communicate payment terms, billing cycles, and any additional fees or charges. Telgoo5 software allows you to customize billing plans and provide detailed billing information to your customers.

·         Offer Excellent Customer Service: Make sure your customers have access to billing support when they need it. Provide a customer support portal or live chat support, so customers can get answers to their billing questions quickly. Telgoo5 software includes a customer self-service portal and support ticket system, which can reduce the need for manual support interactions.

By following these guidelines and utilizing Telgoo5 software, you can add telecom billing to your website, improve the billing experience for your customers, and increase revenue for your business.

Prepaid and Postpaid billing for ISP's challenges and Telgoo5 Solutions

Most people do not think about their Internet connection until it fails them. Every day, people everywhere access the Internet hundreds if not thousands of times. People check their Twitter feeds, look up directions to a new restaurant, read the news, and even do their jobs online. No thought goes into their connection, how it is supported, or even how it is paid for. The only time most people consider the infrastructure behind their Internet connection is when they are unable to access the Internet.

Fortunately, Telgoo5’s billing services help ensure that interruptions do not happen.

Telgoo5 is a telecom billing provider that supports Internet service providers (ISPs) with both prepaid and postpaid billing. With Telgoo5 services, ISPs can accurately and reliably charge their clients without service interruption. 

Benefits of Telgoo5’s prepaid billing:

When clients pre-pay for Internet data, they expect it to work when they need it to. Think of it this way - if you prepay for a meal and then arrive at an empty restaurant with an absent chef, you are not going to be too happy. Similarly ISPs need a way to track whether or not they have been paid, how much their clients have remaining on their account, and if or when services are paid for again. Consider it this way, if you are a restaurant owner serving customers who pre-paid for their meals, you need a way to reliably track which courses your clients have been served in order to ensure that one person isn’t being served two entrees when he only paid for one.  In order for ISPs to provide reliable prepaid service, they need a billing company that handles the payment to connection relationship seamlessly. 

Telgoo5’s prepaid features include charging, billing, automatic workflows such as degradation or plans, suspension and cutoff of services and restoring of services. Complete financial integration and reporting, Notifications via email, & SMS. With Telgoo5, ISPs will receive payment, and end-users will receive exactly what they paid for, nothing more and nothing less. 

Benefits of Telgoo5’s postpaid billing:

When clients post-pay for Internet services, their monthly bill varies based on services rendered. Let’s revisit the restaurant example. Most dining experiences represent post-paid models. Throughout the meal, customers can order as much or as little as they want. Once the meal is complete, they are billed for what they consumed. Someone who ordered only a few items will be billed less than someone who ordered a full 5 course meal. In order for ISPs to handle postpaid contracts reliably, they need billing partners who can track exactly how much data has been used, and which accounts are using data services when. 

Telgoo5’s postpaid features include complete control over the process of provisioning, activating and deactivating customers, a multitude of billing applications for charging, billing, and discounts, full control over postpaid tariff plan creation, and more.

At Telgoo5, we help ISPs to separate themselves from the competition by supporting whichever billing system they or their clients prefer. We have got your back regardless of how you choose to handle billing.

Improvise with Innovative Monetization by Using Top Billing System Software

Monetization and billing hold special place in the day-to-day operations of telcos. There are many promising technologies in the market that need to be packaged and delivered in an innovative manner. 5G and IoT are two key technologies that need to be delivered in an attractive manner to the customers. These technologies put heavy burden on the shoulders of telcos, especially Data MVNO and other smaller players in the market.  An intuitive billing and provisioning software solution is needed.

Transform Plans into Action Faster

The whole marketing team of a telecom operator tries to exploit market conditions. This is done by analyzing the immediate needs of customers and coming up with plans that fulfill those needs.

Operating a Billing System Software Solution is not the easiest thing to do. To devise a plan, many configurations need to be tweaked. A telecom system should allow for the different tweaks and should be intuitive enough, so that a less technically sound operator can also make the changes.

Real Time Charging For Maximum Impact

A telecom operator needs to get his basic rights if he wants to make the maximum impact with his plans and offers. A real time charging is the minimum requirement in today’s time as it helps in:

Convergent charging for consolidated billing

As both event-based services like SMS and session-based services like voice call are charged at a centralized location i.e., an Online Charging System, it becomes easier for telcos to create consolidated bills. All the charges can be reflected on a single invoice. Consolidated billing provides the necessary incentive for subscribers to stay with a single operator. They can subscribe to voice, SMS, data, broadband and even video streaming services as part of a single vendor partnership. The simplicity and convenience of Convergent Charging is crucial for a modern-day telecom operator.

Accurate implementation of credit limits

If a telecom operator is also performing the role of an IoT billing provider, the implementation of credit limits becomes even more important. Customers of today want complete transparency and do not want to pay a dollar extra. A real time charging platform keeps complete track of every transaction and ensures customers are sent timely reminders about their quota completion. Whether it is prepaid or postpaid services, real time charging is crucial in today’s time.

Revenue assurance

Ensuring proper revenue is the main concern of a telecom operator. Top billing systems like Telgoo5 are unwavering in terms of accuracy of charging. Hence, there is complete accountability for every service and total revenue assurance.

Telgoo5 provides a reliable platform, which is easy to use and completely accurate. It allows telcos to monetize their services in any way, shape or form with minimal efforts.

Prepaid And Postpaid Plans: Which Is Right For Your Business?

In the telecom industry, astute decision-making concerning your service offerings can be a key element behind sustained success. If you have already planned how to differentiate yourself as an MVNO and have all the important strategies in place for consistent growth in a competitive market, you still have to figure out a very important point – do you choose prepaid or postpaid plans for your business?

When it comes to offering telephony plans to your customers, you can choose between prepaid and postpaid plans. There are important pros and cons to consider on each side. If you work with a seasoned billing and charging service provider like Telgoo5, you can keep your options open and adopt a service strategy that maximized revenue, retention, and customer loyalty for your business.

Prepaid vs Postpaid

With prepaid plans, customers purchase a set amount of data and phone services from you with an upfront payment. This can then be used for the duration of the plan or until the service limits are exhausted. Prepaid plans are meant for quick and easy adoption.

The benefits of offering prepaid plans include:

• Undisputed revenue in the form of upfront payments

• Seamless onboarding of customers with no credit checks required

• The ability to offer flexible, customizable plans from the very outset

• Preventing overuse

• Preventing revenue loss though defaulting or late-paying customers

Postpaid plans involve a more long-term relationship with customers who pay monthly or yearly fees for their usage plans. The main difference is the fact that payment takes place after the service has been used. This style of service is more in tune with the needs of customers who need unlimited plans and are more likely to use your service heavily.

You can consider offering postpaid plans for the following advantages:

• Consistent revenue and relationship-building with long-term customers

• Catering to customers with large-scale service needs that limited prepaid plans cannot cover

• The opportunity to automatically incentivize heavier use of services with unlimited plans

• The ability to recover revenue by charging customers for overuse

• The opportunity to upsell new service offerings to loyal customers

With careful consideration, it can become evident that both prepaid and postpaid solutions have their perks and you cannot ignore either if you are looking for massive adoption and business growth.

Planning Your Service Offerings

Depending on the target audience you want to cater to, you can either lean heavily towards one of the options or choose to create a balanced service offering that leverages every opportunity. While offering customer prepaid plans can allow for a quick recovery of your investments, offering postpaid services can set your business up for long-term growth.

It’s crucial to have the right billing solutions partner in your corner if you want to make the best use of these opportunities. Working with a company like Telgoo5 offers you a seamless, integrated solution where you can use one centralized platform for charging, rating, and billing.

You can use Telgoo5’s service to create and offer different tariffs and bundle plans, integrate online payments, deals, and discounts, provide value-added services, and still retain the ability to manage both prepaid and postpaid billing requirements from one comprehensive solution. This can also be a great opportunity to avoid having to pass up on either strategy as you grow and evolve your business.

Why Research is Essential for Any Telecom Business

There are hundreds of steps that a telecom business must employ to ensure that they become a success and remain a success for years to come. These steps will differ depending on the type of business, but if there is one essential variable that all business owners can find useful – research

Business research is something that constantly needs to be implemented to ensure the utmost flourishment of a business. Trends come and trends go but the value of proper and practical research will never cease to exist and here are a few reasons why.

It Can Boost Your Sales

The only true way to grow a successful company is to deliver the services and/or goods that consumers are craving. No matter the niche of your business, understanding the demand of your customers and potential customers is critical.

But how is regular research going to lead to more profits? A unique method of research known as quantitative research is the answer. This will allow, for your convenience, the ability to get first-hand insight into the perspective of your clientele.

Employing quantitative research can be achieved via different types of consumer surveys (such as online and telephone surveys). The information you gather can answer some burning questions you may be having. For example, through said surveys, you can determine if your users are satisfied with the services you are offering and can identify which (if any) changes need to be made.

Allows for the Observation of Competitors

Businesses are always in competition with one another. This is especially true in the telecom industry, where so many similar phone plans are being offered. The more consumers you can draw the better, and businesses are constantly at battle with one another to increase their customer base. That said, in order to surpass your competition, you must first gain insight into their business practices.

Focusing on your specific industry, you can gather a list of the businesses you feel you need to compete with (keeping in mind location, company size, and other things of that nature). From there, document the types of services they offer, the demographics they are attempting to reach, and what makes them unique.

Being aware of these types of attributes can help you differentiate yourself from your competitors in an attempt to draw a wider audience. When you know what services your competitors are offering, you can find a charging system that will go above and beyond to ensure your services exceed customer expectations and help differentiate your business from your competitors.

You Can Properly Track Market Trends

It can’t be stressed enough that remaining stagnant in the business world can be detrimental. Regardless of the market that is being focused on, it is always important to understand the direction that the market is heading in.

Keeping an eye out for upcoming trends can allow you to tailor your goods and/or services in a manner befitting the ever-growing needs of your consumers. If old and outdated trends are being marketed, it could result in a loss of customers. Maintaining a modernized platform should be a top priority as most people will be looking for the best.

Continuing to keep up with new billing trends and practices will prove to be extremely beneficial. Telgoo5 offers solutions for any and all online charging needs. We are always happy to share our expertise and talk about how our platform can add benefits to your brand.

Telgoo5: The MVNE You Never Knew Your MVNO / MNO Needed

With 15 years in the industry, (v)WeCare is very well aware of the ever-changing landscape the telecommunications industry is facing today. That’s a decade-and-a-half of providing BSS, online charging, MVNE, Diameter and other expert technical and sales support, and as you’ll see, much more.

We’ve partnered with countless telecom organizations to transform their MVNO/MVNE by optimizing operations, expanding their reach, and growing their subscriber base overall. Furthermore, (v)WeCare has empowered companies just like yours to globally launch their MVNO/MVNE in a matter of weeks instead of months, and we even provide dedicated account managers as well as 24/7 NOC Support.

However, these partnerships actually evolved into a bit of symbiotic relationship as well. As our clients learned from us, we learned a lot more about their operation’s deeper needs.

That’s where Telgoo5 comes in. An end-to-end billing support system (BSS) and Online charging system (OCS) that is tailored to fit the specific needs of telecom companies.

The Telgoo5 Difference

There’s no denying that the ever-changing environment of the telecommunications industry can make proper management more than a bit of a challenge. With Telgoo5, that becomes a whole lot easier.

Imagine having the ability to provision and activate features on the fly, monitor service performance, track customer usage, bill for content, ensure revenue capture, and so much more. And we really, really mean so much more.

With Telgoo5’s BSS, you get a subscriber management system that is efficient, quick, responsive, and provides subscribers with excellent customer service. You also gain the ability to setup custom sales chain based on your business needs with sales chain management that supports 3 levels and has the ability to be customized for more.

Furthermore, with Telgoo5 and the BSS features, you have access to the following:

• A config and admin panel that facilitates effective user management and enables you to define permissions, create plans, and gain greater control overall.

• Reporting and analytics that provide in-depth subscriber data, giving you further insight and helping you manage and monitor your sales more easily and efficiently.

• Expanded abilities to manage inventory status, reassignment, and reconciliation, spawning more efficient management and distribution of inventory units.

Even if that was the end of the list of benefits of Telgoo5 it would be rather impressive, but as we said above, there’s much more.

The key features of the BSS side of Telgoo5 are not only impressive, they can actually be critical in helping you meet the demands of today’s industry. Efficient billing is key to the survival of any organization but this can be evermore so true for telecom organizations.

Telgoo5’s Postpaid Billing System has a slew of impressive tools that are destined to transform your operations, including:

• Payment gateway integration.

• Real-time or manual invoice generation.

• Postpaid tariff plans.

• CDR rated bills sent in XML.

• CDR mediation process.

• Call barring services.

• Call exception services.

• And More!

Need a wholesale billing system? Telgoo5’s Online charging system has that covered too with additional key features for MNOs/MVNAs:

• API controls.

• Ability to create ‘n’ number of MVNOs.

• Separate logins for MNOs/MVNAs and MVNOs.

• Built-in online user guides that provide instant assistance whenever needed.

• And once again, much more.

Have a little better understanding for why we said that your MVNO/MNO needs Telgoo5? If you’re ready to move forward with transforming your telecom into an entity ready for both today and tomorrow, give us a call at 206-384-4669.

If you still have questions about Telgoo5, you can visit our website or contact us directly and we’ll reply as quickly as possible.

Put years of experience and expertise to work for you with Telgoo5 augmenting your telecom business.

Why You Need a Multi-Tenancy Platform

To optimize IT costs and create operational efficiencies, you need to leverage SaaS trends of multi-tenancy. In order for you to realize the need for multi tenancy you need to understand the importance.

Importance of a Multi-Tenancy Platform

A multi-tenancy platform is important to any ICT and telecommunications organization. This is why:

Low Ownership Cost

Users can access their services from one platform. This means it is easier to access frequent and automatic updates. As a user you will not need to pay for new functionalities and customizations. An added advantage is the inclusion of new updates and releases on the subscription. Users are always informed of irregular changes.

Worry Free Capacity

A multi-tenancy platform offers your company, whether big or small, the ability to reside within the same data center and infrastructure. It is commonly known as “worry free capacity”. You will not have a need for more computing and server capacity, and your operation support system will never be encumbered. This is our responsibility as Tegloo5 to grow our data center while supporting your growth.

To optimize IT costs and create operational efficiencies, you need to leverage SaaS trends of multi-tenancy. In order for you to realize the need for multi tenancy you need to understand the importance.

Importance of a Multi-Tenancy Platform

A multi-tenancy platform is important to any ICT and telecommunications organization. This is why:

Low Ownership Cost

Users can access their services from one platform. This means it is easier to access frequent and automatic updates. As a user you will not need to pay for new functionalities and customizations. An added advantage is the inclusion of new updates and releases on the subscription. Users are always informed of irregular changes.

Worry Free Capacity

A multi-tenancy platform offers your company, whether big or small, the ability to reside within the same data center and infrastructure. It is commonly known as “worry free capacity”. You will not have a need for more computing and server capacity, and your operation support system will never be encumbered. This is our responsibility as Tegloo5 to grow our data center while supporting your growth.

Releases/Updates

In the past it used to take a lot of time to roll-out any updates/releases. It is a lengthy process that requires coding for each client. This is what most multi-tenancy platform services offer. Our difference is we can send updates and releases suited to your particular needs.

The benefit of this move is that you will never have to go through processes such as performing Q&A and customizations. The change in production will automatically synchronize the moment an update or release is available.

If you have customers in the hundreds or thousands, such a move is a challenge. Our company ensures we handle everything to perfection. Our support team is dedicated to provide seamless updates and releases. Your benefit is faster access to innovative features for management of communications and IT, while ensuring your client is not interrupted.

Conclusion

A multi-tenancy platform will improve your business, large or small, to levels that you can compete with your competitors on the same level. Contact us to find a solution that will take you to the next level. We also offer latest billing solution along with OSS solution to meet any of your operational requirements.

Why You Need an OSS

OSS (Operations Support Systems) are designed to be integrated in an enterprise’s telecommunications resources. These solutions are aimed at supporting telecommunication networks. They are classified into:

1. TPS(Transport Processing Systems)

2. MIS (Management Information Systems)

3. ERP (Enterprise Resource Planning)

Understanding what each of them do and how they work will ensure you understand the importance of OSS in any telecommunication business.

TPS

A Transport Processing System focuses on the processing and recording of transactions in the business. The entire gamut of daily routines is encompassed by any TPS. Routines may include, but not limited to, billing, sales order processing and financial accounting. The general structure of a Transport Processing System is determined by the type of transactions in a company. For instance, a financial accounting system structures financial related transactions. That can include be invoices, payments and receipts. Each of these transactions are processed by a specific module.

MIS

This system is designed to meet the needs of managers, specifically with regards to the past and current operations. The majority offer a summary report of the enterprise’s operations. Some have the option of an on-line link to each transaction. MIS improves the efficiency of an enterprise by ensuring managers can perform their duties easily and as fast as possible.

ERP

Traditionally MIS has been based on inputs from transaction based processing systems. As such, they have continued to be designed around different types of transactions. With this in mind, organization structures determine the design of MIS. Under MIS, information is provided in the form of reports that will be needed for different departments. MIS modules would be based on the kind of departments in an organization’s structure. Currently, MIS is starting to lose its relevance. This is due to the increasing relevancy of flexibility involved to reorient MIS to a changing business environment. The buzzword of today is business process reengineering. This means enterprises need to change their approach towards business processes. Advancement in telecommunication technology has led to the emergence of a new information system known as ERP. An Enterprise Resource Planning system integrates each process of an organization with customer satisfaction while planning the management of resources. Such solutions help an enterprise to focus on production capacities, working out financial consequences of every decision and managing logistics, rather than just computing costs. Integrating business processes at all levels is the basic philosophy of an Enterprise Resource Planning system. It works by treating every resource in an enterprise as a common resource designed to cater to the various needs of clients. ERP systems recognize that the needs of clients are always changing. It offers adaptability to these changing needs with a faster response.

Bottom Line

All telecommunication enterprises need more than one of the above mentioned OSS sub-categories. We at Tegloo5 have come up with a number of systems to ensure your telecommunication business runs as smoothly as possible. In the event your business module is unique, we can design and develop an OSS that will meet and even surpass your needs. Contact us today so we can figure out how to come up with the best OSS for your business.

Billing Support on All Platforms for Customers, Day or Night

In today’s world, everything happens in an instant. You send a message and get a response. You write a tweet and someone likes it immediately. Today’s customers don’t want to wait. When they have a problem, a question, or some issue that needs to be addressed, they’re going to want to deal with in on their terms — and that means they want service when they want it, day or night. That’s why it’s vital to provide customers with 24/7 support that’s efficient, easy, and always available to help with whatever they may need.

Multi-Platform Support

Customers in today’s world are sophisticated, and they love having options. Some customers may want to call and speak to someone over the phone, but others would rather turn to chat support so they can type back and forth. Some customers are more comfortable with email. And still others might want to turn to social media first.

It isn’t practical to hire different companies to provide multi-platform support. And it isn’t good business to provide only one type, or even two types of support to customers. The only logical solution is to use a customer service support company that provides support on all platforms, all the time. This is the only way that all customers can be served and get the level of service they expect, and that’s why (v)WeCare provides complete multi-platform support. The trained support staff is available over the phone, through email, on social media, and in chat in moments, ready to help 24 hours a day, 7 days a week.

Speed

When the world moves fast, everyone wants to move fast with it. Emails are sent and replied to in minutes. Social media interactions happen in real-time. Money exchanges hands digitally in mere moments. In a world with that kind of speed, customers expect to get their questions answered and their problems addressed quickly. Efficient, speedy customer service is absolutely essential when you want to keep customers happy, and that’s what (v)WeCare works to provide at all times by hiring and training caring, communicative staff members who are based in the U.S.

U.S.-based customer support representatives can address problems three times more quickly than offshore reps. U.S.-based reps can understand customers more quickly and help them find the solutions they need more easily, with simple back-and-forth communication. Reps who are based in the U.S. understand the slang and the particular terms that U.S.-based customers use, which also cuts back on confusion and saves time. With (v)WeCare, customers will have to explain less, so they can get more of the help they need. Speed and efficiency are always provided and always available to customers, whether they’re calling for support on the phone, using chat, or communicating with a rep through email or social media.

What Customers Want

Customers want to be able to reach out in ways that are the most convenient and easy for them. Whether they’re most comfortable with chatting online, talking over the phone, emailing back and forth or using social media, they want support that’s quick and easy to use. They also want to get that support the way they want it, which is why companies need to provide support on every available platform. This is the only way to satisfy every single customer, and this is why (v)WeCare provides every single one of these services. Customers have needs, and (v)WeCare keeps striving to provide solutions for all customers, all the time.

Customers also want (and deserve) to be connected to support immediately and at any time. By giving them that, companies set themselves apart by proving that they’re providing the services customers want most: speed, accuracy and options. Customers may have questions or problems at any time, and that’s exactly why they need support at any time. When they’re awake at 3 am, when they have an issue on a holiday weekend, when they have a problem, customers want to be addressed immediately no matter what time it is. By giving customers 24/7 reliable service, companies make the customers feel like they truly are coming first and their needs are truly being met. Isn’t that how you want your customers to feel?

Customer Experience – A Key MVNO Differentiator

Mobile Virtual Network Operators (MVNO) are on a rise across the globe. According to the GSMA Intelligence report are a total of 1017 MVNOs in the world. Today MVNOs outnumber the total number of mobile network providers across the globe. In 2015 alone 210 MVNOs either shut down their business or merged with some other business. Start, peak, filtering, and stabilization is perhaps the expected business curve for MVNOs. Here to reach the point of stabilization and to sustain once stable MVNOs need to be smart and innovative.

Superior customer retention rate and ability to add new customers is now than ever before directly linked to ‘Experience’, which will help MVNOs stand out and receive higher ARPU. Many studies suggest operators differentiating themselves based on customer experience are likely to stay in business in the long run. According to Telesperience’s recent research into the MVNO market differentiator, better customer service has been cited by almost 67% of MVNOs.

Below are few innovative touchpoints with which MVNOs can differentiate themselves from the competition and delight their customers.

• Loyalty Programme: For a long time, loyalty programs have been used as differentiators by service providers across industries. They are a great way to award loyal customers and inspire loyalty amongst new customers.

• Customization: This is when an MVNO provides its users the flexibility to design their plans which will best suit their requirement.

• Control: Offer control to customers by providing them access to customer care portal and Mobile application through which they can get real-time data about their usage, talk time, subscription plan, etc.

• Localization and Personalization:

  • Target demographic segments by designing an offer for various demographic groups

  • Segmentation: design and develop segment-specific plans for corporates, schools, etc.

  • Design plans for expats, students, etc. with specialized features like unlimited talk time to selected numbers, free message service to their homeland, etc.

This is where a highly sophisticated billing system will play a key role in enabling MVNOs in creating customized plans with configurable product catalogs, visibility of usage to customers, allowing the customer to subscribe for services real-time and empowering them to discontinue services as and when they wish to. Telgoo5’s solutions will allow you to take absolute control of crucial area like billing and will allow you to create new services, bundle promotions and provide real-time data.

Companies using Telgoo5’s billing services have a competitive edge over others as Telgoo5’s billing system allows MVNOs to efficiently manage their billing and revenues. Our billing services will satisfy both the MNO and the customers. Billing services must be able to spot any instances of fraud and revenue leakage. Telgoo5’s Billing Services are apt to do this and will protect the MNO from any revenue loss due to frauds. Telgoo5’s billing system supports prepaid-postpaid integration method of billing. This feature makes the billing system all the more efficient and reliable. More and more MVNOs’ are showing an inclination towards billing systems that are powered by analytics which will empower them to get accurate reports on subscription, revenues, customer retention, and churn. Telgoo5’s billing system is equipped with all these special features, to know more please visit www.telgoo5.com

5 Key Aspects of a Billing System

While operating a business it is important to have a great billing system. If the bills are paid on time, then it ensures that the business is running smoothly. Lateness when it comes to the release of funds will not help in keeping the business afloat. Depending on the options that you have available, which may include payments via small installments or monthly payments, it is important to keep track of the funds coming in and out of the business. A good billing system needs to have certain key qualities that will help you keep track of payments. Cellular network operators need to consider the kind the elements the billing system that they will decide to implement possesses. A billing system is key to running a good business. Here are some of the important components of a good billing system.

Aspects of a billing system

1. Does your billing system have billing codes?

It is important for cellular networks to have billing codes since they offer an array of services. They include; data, voice calls, and message among others. When you have a code for each of the services that your business provides you can be able to keep track of the payments. Codes will also help you to be able to determine which services clients prefer most since they will purchase them more than the others. You should have billing codes which are in line with your business and which can help your subscribers pick out product and services easily.

2. A billing system should be able to track payments

Tracking the payment of your clients is a very important aspect of a billing system. If the billing system is operated from a computer whereby all the details are available it will be easy to keep track of the payments. The billing system should have an option which will enable you to send reminders to users a few days to the payment so they can remember to make payments on time. Employees will be able to keep track of clients who do not pay on time and send them reminders to make their payments. If the defaulters have gone past an agreed period the employees can be able to keep track of that and they will be able to impose an extra fee. The system should be able to allow the provider to contact the subscribers who have not made their payments and remind them to pay. This can be done by sending a message or via a phone call conversation.

3. It should be able to verify the users’ information and store their data

A network provider should have the data of its providers in their database. That includes their names, their address, their payment terms as well as any other information that is necessary. After collecting the information of their subscribers, they should also collect information that pertains to the product and services that the subscriber is using. Entering this data will help with easy retrieval of information where necessary.

4. It should be secure

Information entered into the database of any network provider about a subscriber is sensitive. The information should not be shared with anyone else and it should not be easily retrieved by any third parties. It is important for a billing system to be regularly updated in order to avoid access by hackers.  The information should only be accessed by users who have permission to access it. What payment methods are you accepting? If you are accepting payment methods such as credit cards you will have to ensure that you adhere to the standards which have been set by the industry.

5. Affordability

When you invest in a billing system that seems to cost less you are likely to incur technical hitches which involve disconnections. However, thinking long term and investing in a solution that is integrated will cost you less in the long run.

A billing system will help you keep your business on track and you will be able to retrieve information easily when you need it. You should list down some of the concerns that you have as a business providing communication services so you can understand what is most important when you are considering a billing system for your business.

Is Your Billing On Point

Billing is one of those things that businesses sometimes don’t give a lot of thought to, but smart companies in the telecom industry know that consistent and accurate customer billing is one of the cornerstones of a successful MVNO.

Some MVNOs handle billing in-house, tasking one or two staff members with what should realistically be the job of an entire department. The truth is, your if your billing is not on-point, your customers will suffer and look for other MVNO’s to get their service from. Since telecom billing is notoriously tricky, smart companies trust their billing to expert MNVEs.

Look For Flexibility

The telecom industry is always shifting and changing, which puts MVNOs in a challenging situation when it comes to billing, especially if they are poised to start scaling. As you get more end customers, your billing needs are going to adapt to different business situations. You need an MVNE that can adapt with you and offer real-time solutions to your customer’s needs. Smaller organizations simply don’t have the bandwidth to be able to support the level of growth that most MVNOs will experience, leading to customer frustration and annoyance on the part of the MNO.

At Telgoo5, we understand the importance of flexibility and ability to scale. Our sophisticated infrastructure was built to withstand shifting company demands and rapid scaling. What’s more, we can offer all of our MVNO partners CRM and BSS as well as a real-time view of business performance and trends!. Many of our long-term MVNO partners are US based companies that love working with us because they know that they will be able to scale with us and, we will be there to support their needs in a prompt and outstanding manner!

Look For Added Value

If you have an in-house billing department, or if you contract out to a smaller or less flexible MVNE, you won’t necessarily get bare-bones service, but you also won’t get all of the perks that come alongside working with a company that can address all of your needs on multiple fronts. Distribution and inventory management goes hand-in-hand with billing, and if your chosen MVNE doesn’t have the capacity to handle all three, you’ll have to find another one to attend to these services. Anyone who runs a business knows that dealing with multiple vendors can be costly and time-consuming.

Telgoo5 offers distribution and inventory as value added services to their billing plan, so you won’t need to be hopscotching between different vendors to get your customers the services that they need. With us, you can rest easy that it will all be handled in one secure, professional place!

Support Is Key

It’s hard to over-emphasize the importance of quality customer and tech support. You and your chosen MVNE are a team, and it should feel like a partnership. This is especially true if you’re scaling, taking on new customers or dealing with additional products. Customers depend on detailed, accurate and itemized bills for their telecom service, so you need to know that your MVNE has your back. That’s why you should be in regular contact with your MVNE about billing and other areas of your business.

At Telgoo5 we pride ourselves on taking our relationship with all of our MVNOs very seriously. You have an account manager who is responsible for handling your needs, and weekly calls to handle any concerns that might crop up. Additionally, we have an escalation procedure that is specifically designed to get to the root of any problem as efficiently and effectively as possible. We prioritize consistency and organization because we know that they are the cornerstones of a successful MVNO/MVNE relationship.

Anyone in the telecom industry knows that billing can be the trickiest part of the business. When you’re dealing with multiple customers and a host of different services, getting billing down perfectly poses something of a challenge. That’s why it is imperative to make sure that your billing is on point. The best way that you can do that is linking up with a smart MVNE that has your best interests at heart. Let an MVNE like Telgoo5 take billing off your plate so that you can focus on growing your business!