Customer Relationship Management (CRM)
At Telgoo5 we know that the customer experience is everything.
Customer satisfaction and relationship management is crucial for having a successful business. We are committed to building loyal customers through positive experiences with our cutting edge and comprehensible technology.
Our state of the art customer services include highly detailed real-time customer profiles to help your reps connect with your consumer, with detailed account view, network status and advanced tools they are able to diagnose and troubleshoot any issues. Our integrated Self-care options create fast and easy solutions for your consumers such as
Customer portal,
App(s) Both iOS and Android,
IVR’s, all connected and a part of the solution.
Publish a plan and make it available in minutes in all channels, with thousands of permissions and configurations MVNO’s are empowered to change to rapid market conditions in minutes and not wait for a development lifecycle.
Integrated Self Care
Our state of the art customer self service includes easy to use interphase for your customers.
A self-care solution empowers your customers to manage their own accounts online.
“Providing self-care access for your subscribers allows them to feel safe, in control, and taken care of. No one wants to wait on hold for hours before receiving help...By putting the power directly in the hands of your consumer, you will reduce customer care costs and increase customer satisfaction. ”
Empower Your Customers to Take Control of their Plan
In-system triggers can generate messaging to subscribers and process responses in real-time immediately improving the subscriber experience, lowering churn, generating refill and other sales revenue. With Self Care solutions, customers will feel empowered to:
Buy / upgrade devices
Change plans
Payment solutions, options, & methods
Set up alerts (usage, payments, etc)
Add additional funds into their account
View their service usage
And many more features
Mobile Apps
In this digital age of smartphones, every telecom operator needs to be ready with mobile applications that improve customers' experience. Telgoo5’s cutting edge integrated system makes it easy to provide a mobile app to your customers.
We give both iOS and Android APP’s out of the box. These APP’s are customized to your companies brand.
We develop mobile apps that allow subscribers to manage plans, check out discounts/popular offers, view monthly invoices, make bill payments via their preferred payment mode, and much much more.
The mobile apps are fast, intuitive and completely secure. Our mobile applications work on all popular mobile operating systems including iOS and Android.
Interactive Voice Response (IVR)
The Telgoo5 platform provides out-of-the-box integrated IVR to help self-service your customer.
Customers are able to self-service, helping your customer service get efficient and reduce calls.
Some of the features include:
Check balances
Purchase top-ups
Change/Modify plans
Contact customer care
much much more