Your Telgoo5 Dictionary

Familiarize yourself with online charging dictionary now so that there are no surprises when it comes time to set up real-time charging.

Looking for a new billing system for your telecommunication company? Well Telgoo5 is the solution for you. Our real-time charging engine processes millions of transactions every day, and we keep our standards high by measuring against over a thousand possible parameters. Our system can adapt to your unique and evolving business model in a way that ensures that you are always processing payments without interrupting the customer experience.

But before you decide whether or not the Telgoo5 system is right for you, there is some industry-related jargon you need to understand. Below is your online charging dictionary. These are terms you are going to come across if you choose to work with an online charging system. Familiarize yourself with them now so that when you are ready to set up your real-time charging, there will be no hiccups.

BSS/OSS:

These acronyms refer to ‘Business support system’ and ‘operations support system’, respectively. Basically, the OSS refers to everything that Telgoo5 can offer you. Our OSS can be customized to your business, and features a subscriber management system, sales chain management, config and admin panels, reporting and analytics, and inventory management. Our OSS allows you to outsource your billing concerns to us.

MVNO:

This acronym stands for a mobile virtual network operator. This refers to a wireless communications services provider that does not actually own the infrastructure over which it provides services to clients. This is essentially one way in which you can operate your business. Whether you already have one or are looking to launch a new one, our team will be here to support you.

MVNE:

This stands for mobile virtual network enabler, and it refers to a company that actually owns and provides wireless infrastructure. If you own the network that you use to provide services, then you are an MVNE. We can help you turn your MVNE into a profit machine by optimizing your operations, expanding your reach, and growing your subscriber base.

IoT:

This stands for Internet of Things and refers to a billing system in which all connected devices take part. Think of it as a mini Internet between only the enabled devices. Our services support IoT transitions by capturing and billing for them.

M2M:

This is machine-to-machine communication, and it refers to two devices sharing data without human interference. This type of sophisticated M2M communication is made possible by the data shared over IoT devices.

CDR:

A call detail record is a detailed account of a telecommunications transaction. It will include anything that passes through an enabled device.

BSS:

The billing support system encompasses everything related to the billing process. Telgoo5 uses a postpaid billing system that requires the collection of CDRs so that we can process charges based on actual usage. Our BSS includes CDR mediation process, call barring services, call exception services, CDR rated bills, payment gateway integration, postpaid tariff plan creation, subscriber provisioning (activation and deactivation), and either real time or manual invoice generation.

API:

API refers to an application programming interface (API). It is essentially software that allows two different applications to communicate with one another. It is what processes and delivers your request to the system you are requesting from. At Telgoo5, MNOs and MVNAs receive API control.

This jargon may seem intimidating at first, but once you understand that these acronyms all describe basic processes and services, you will be able to speak the telecom billing and charging language without any problems!

Why Research is Essential for Any Telecom Business

There are hundreds of steps that a telecom business must employ to ensure that they become a success and remain a success for years to come. These steps will differ depending on the type of business, but if there is one essential variable that all business owners can find useful – research

Business research is something that constantly needs to be implemented to ensure the utmost flourishment of a business. Trends come and trends go but the value of proper and practical research will never cease to exist and here are a few reasons why.

It Can Boost Your Sales

The only true way to grow a successful company is to deliver the services and/or goods that consumers are craving. No matter the niche of your business, understanding the demand of your customers and potential customers is critical.

But how is regular research going to lead to more profits? A unique method of research known as quantitative research is the answer. This will allow, for your convenience, the ability to get first-hand insight into the perspective of your clientele.

Employing quantitative research can be achieved via different types of consumer surveys (such as online and telephone surveys). The information you gather can answer some burning questions you may be having. For example, through said surveys, you can determine if your users are satisfied with the services you are offering and can identify which (if any) changes need to be made.

Allows for the Observation of Competitors

Businesses are always in competition with one another. This is especially true in the telecom industry, where so many similar phone plans are being offered. The more consumers you can draw the better, and businesses are constantly at battle with one another to increase their customer base. That said, in order to surpass your competition, you must first gain insight into their business practices.

Focusing on your specific industry, you can gather a list of the businesses you feel you need to compete with (keeping in mind location, company size, and other things of that nature). From there, document the types of services they offer, the demographics they are attempting to reach, and what makes them unique.

Being aware of these types of attributes can help you differentiate yourself from your competitors in an attempt to draw a wider audience. When you know what services your competitors are offering, you can find a charging system that will go above and beyond to ensure your services exceed customer expectations and help differentiate your business from your competitors.

You Can Properly Track Market Trends

It can’t be stressed enough that remaining stagnant in the business world can be detrimental. Regardless of the market that is being focused on, it is always important to understand the direction that the market is heading in.

Keeping an eye out for upcoming trends can allow you to tailor your goods and/or services in a manner befitting the ever-growing needs of your consumers. If old and outdated trends are being marketed, it could result in a loss of customers. Maintaining a modernized platform should be a top priority as most people will be looking for the best.

Continuing to keep up with new billing trends and practices will prove to be extremely beneficial. Telgoo5 offers solutions for any and all online charging needs. We are always happy to share our expertise and talk about how our platform can add benefits to your brand.

Telgoo5: The MVNE You Never Knew Your MVNO / MNO Needed

With 15 years in the industry, (v)WeCare is very well aware of the ever-changing landscape the telecommunications industry is facing today. That’s a decade-and-a-half of providing BSS, online charging, MVNE, Diameter and other expert technical and sales support, and as you’ll see, much more.

We’ve partnered with countless telecom organizations to transform their MVNO/MVNE by optimizing operations, expanding their reach, and growing their subscriber base overall. Furthermore, (v)WeCare has empowered companies just like yours to globally launch their MVNO/MVNE in a matter of weeks instead of months, and we even provide dedicated account managers as well as 24/7 NOC Support.

However, these partnerships actually evolved into a bit of symbiotic relationship as well. As our clients learned from us, we learned a lot more about their operation’s deeper needs.

That’s where Telgoo5 comes in. An end-to-end billing support system (BSS) and Online charging system (OCS) that is tailored to fit the specific needs of telecom companies.

The Telgoo5 Difference

There’s no denying that the ever-changing environment of the telecommunications industry can make proper management more than a bit of a challenge. With Telgoo5, that becomes a whole lot easier.

Imagine having the ability to provision and activate features on the fly, monitor service performance, track customer usage, bill for content, ensure revenue capture, and so much more. And we really, really mean so much more.

With Telgoo5’s BSS, you get a subscriber management system that is efficient, quick, responsive, and provides subscribers with excellent customer service. You also gain the ability to setup custom sales chain based on your business needs with sales chain management that supports 3 levels and has the ability to be customized for more.

Furthermore, with Telgoo5 and the BSS features, you have access to the following:

• A config and admin panel that facilitates effective user management and enables you to define permissions, create plans, and gain greater control overall.

• Reporting and analytics that provide in-depth subscriber data, giving you further insight and helping you manage and monitor your sales more easily and efficiently.

• Expanded abilities to manage inventory status, reassignment, and reconciliation, spawning more efficient management and distribution of inventory units.

Even if that was the end of the list of benefits of Telgoo5 it would be rather impressive, but as we said above, there’s much more.

The key features of the BSS side of Telgoo5 are not only impressive, they can actually be critical in helping you meet the demands of today’s industry. Efficient billing is key to the survival of any organization but this can be evermore so true for telecom organizations.

Telgoo5’s Postpaid Billing System has a slew of impressive tools that are destined to transform your operations, including:

• Payment gateway integration.

• Real-time or manual invoice generation.

• Postpaid tariff plans.

• CDR rated bills sent in XML.

• CDR mediation process.

• Call barring services.

• Call exception services.

• And More!

Need a wholesale billing system? Telgoo5’s Online charging system has that covered too with additional key features for MNOs/MVNAs:

• API controls.

• Ability to create ‘n’ number of MVNOs.

• Separate logins for MNOs/MVNAs and MVNOs.

• Built-in online user guides that provide instant assistance whenever needed.

• And once again, much more.

Have a little better understanding for why we said that your MVNO/MNO needs Telgoo5? If you’re ready to move forward with transforming your telecom into an entity ready for both today and tomorrow, give us a call at 206-384-4669.

If you still have questions about Telgoo5, you can visit our website or contact us directly and we’ll reply as quickly as possible.

Put years of experience and expertise to work for you with Telgoo5 augmenting your telecom business.

Customer Experience – A Key MVNO Differentiator

Mobile Virtual Network Operators (MVNO) are on a rise across the globe. According to the GSMA Intelligence report are a total of 1017 MVNOs in the world. Today MVNOs outnumber the total number of mobile network providers across the globe. In 2015 alone 210 MVNOs either shut down their business or merged with some other business. Start, peak, filtering, and stabilization is perhaps the expected business curve for MVNOs. Here to reach the point of stabilization and to sustain once stable MVNOs need to be smart and innovative.

Superior customer retention rate and ability to add new customers is now than ever before directly linked to ‘Experience’, which will help MVNOs stand out and receive higher ARPU. Many studies suggest operators differentiating themselves based on customer experience are likely to stay in business in the long run. According to Telesperience’s recent research into the MVNO market differentiator, better customer service has been cited by almost 67% of MVNOs.

Below are few innovative touchpoints with which MVNOs can differentiate themselves from the competition and delight their customers.

• Loyalty Programme: For a long time, loyalty programs have been used as differentiators by service providers across industries. They are a great way to award loyal customers and inspire loyalty amongst new customers.

• Customization: This is when an MVNO provides its users the flexibility to design their plans which will best suit their requirement.

• Control: Offer control to customers by providing them access to customer care portal and Mobile application through which they can get real-time data about their usage, talk time, subscription plan, etc.

• Localization and Personalization:

  • Target demographic segments by designing an offer for various demographic groups

  • Segmentation: design and develop segment-specific plans for corporates, schools, etc.

  • Design plans for expats, students, etc. with specialized features like unlimited talk time to selected numbers, free message service to their homeland, etc.

This is where a highly sophisticated billing system will play a key role in enabling MVNOs in creating customized plans with configurable product catalogs, visibility of usage to customers, allowing the customer to subscribe for services real-time and empowering them to discontinue services as and when they wish to. Telgoo5’s solutions will allow you to take absolute control of crucial area like billing and will allow you to create new services, bundle promotions and provide real-time data.

Companies using Telgoo5’s billing services have a competitive edge over others as Telgoo5’s billing system allows MVNOs to efficiently manage their billing and revenues. Our billing services will satisfy both the MNO and the customers. Billing services must be able to spot any instances of fraud and revenue leakage. Telgoo5’s Billing Services are apt to do this and will protect the MNO from any revenue loss due to frauds. Telgoo5’s billing system supports prepaid-postpaid integration method of billing. This feature makes the billing system all the more efficient and reliable. More and more MVNOs’ are showing an inclination towards billing systems that are powered by analytics which will empower them to get accurate reports on subscription, revenues, customer retention, and churn. Telgoo5’s billing system is equipped with all these special features, to know more please visit www.telgoo5.com

5 Key Aspects of a Billing System

While operating a business it is important to have a great billing system. If the bills are paid on time, then it ensures that the business is running smoothly. Lateness when it comes to the release of funds will not help in keeping the business afloat. Depending on the options that you have available, which may include payments via small installments or monthly payments, it is important to keep track of the funds coming in and out of the business. A good billing system needs to have certain key qualities that will help you keep track of payments. Cellular network operators need to consider the kind the elements the billing system that they will decide to implement possesses. A billing system is key to running a good business. Here are some of the important components of a good billing system.

Aspects of a billing system

1. Does your billing system have billing codes?

It is important for cellular networks to have billing codes since they offer an array of services. They include; data, voice calls, and message among others. When you have a code for each of the services that your business provides you can be able to keep track of the payments. Codes will also help you to be able to determine which services clients prefer most since they will purchase them more than the others. You should have billing codes which are in line with your business and which can help your subscribers pick out product and services easily.

2. A billing system should be able to track payments

Tracking the payment of your clients is a very important aspect of a billing system. If the billing system is operated from a computer whereby all the details are available it will be easy to keep track of the payments. The billing system should have an option which will enable you to send reminders to users a few days to the payment so they can remember to make payments on time. Employees will be able to keep track of clients who do not pay on time and send them reminders to make their payments. If the defaulters have gone past an agreed period the employees can be able to keep track of that and they will be able to impose an extra fee. The system should be able to allow the provider to contact the subscribers who have not made their payments and remind them to pay. This can be done by sending a message or via a phone call conversation.

3. It should be able to verify the users’ information and store their data

A network provider should have the data of its providers in their database. That includes their names, their address, their payment terms as well as any other information that is necessary. After collecting the information of their subscribers, they should also collect information that pertains to the product and services that the subscriber is using. Entering this data will help with easy retrieval of information where necessary.

4. It should be secure

Information entered into the database of any network provider about a subscriber is sensitive. The information should not be shared with anyone else and it should not be easily retrieved by any third parties. It is important for a billing system to be regularly updated in order to avoid access by hackers.  The information should only be accessed by users who have permission to access it. What payment methods are you accepting? If you are accepting payment methods such as credit cards you will have to ensure that you adhere to the standards which have been set by the industry.

5. Affordability

When you invest in a billing system that seems to cost less you are likely to incur technical hitches which involve disconnections. However, thinking long term and investing in a solution that is integrated will cost you less in the long run.

A billing system will help you keep your business on track and you will be able to retrieve information easily when you need it. You should list down some of the concerns that you have as a business providing communication services so you can understand what is most important when you are considering a billing system for your business.

What is BSS and Difference Between OSS and BSS in Telecom

Anyone who is a business owner today knows that there are plenty of terms that get kicked around. Sometimes it can be really difficult to keep them all straight, and it’s frustrating when we don’t understand what certain ones mean. It’s important for any serious entrepreneur to have a working understanding of industry terms, particularly if they are active in the telecom business.

Two such terms are BSS and OSS. At first glance, these terms seem like they can be totally interchangeable, but they refer to different aspects of a business. BSS and OSS work together to make a system run smoothly, and both need to be fully operational in order to allow your company to scale properly and be that the top of its game.

Simply put, BSS, or “business support system” deals with the needs of your customers. It’s often referred to as a business interface that allows your customers to conduct their transactions fluidly and without any problems. BSS deals with things like billing and customer relations, both of which are extremely important in the telecom space. One of the biggest problems that new companies run into is problems with scaling and billing. Telgoo5’s postpaid billing system is first in its class, and allows your MVNO to rate network trasactions based on raw CDRs. We also offer a CDR mediation process, and built-in user guides so you’re filled in on every step of the process.

A sure-fire sign of a company that doesn’t know what it’s doing is an inability to bill properly. Missing bills, inaccurate itemization, or other issues will mark your telecom company as being one that is unreliable. A solid BSS will help with billing issues and make sure that your customers are getting billed properly each and every time. Telgoo5’s BSS also is cloud-based, which offers another layer of protection for your customers. Since their information is stored in the cloud, it’s easily accessible and not vulnerable to hacks. It’s a much better set-up than other types of BSS systems, which is why Telgoo5 is a great choice for telecom companies that are looking to cement themselves as experts in the field.

OSS stands for “operation support system” and helps operations run smoothly. This is critical if you want to have an interface that is both flexible enough to support all different types of business needs while still being sturdy enough to handle multiple clients in one go. Telgoo5’s OSS was strategically designed to be scalable and customizable for all sorts of different types of companies. We pride ourselves on offering solutions that can be tailored to fit any business needs.

OSS and BSS also can work together to address security concerns. Good security is one of the major concerns for new businesses these days because customers are acutely aware of how easily their information can be compromised. Telgoo5’s platform was designed with security in mind, and customers know that their information will never be leaked to other companies. Since much of our BSS is cloud-based, sensitive customer data is always protected and secure in the cloud, which is safer than just about any other server on earth. This is one of the major perks of working with Telgoo5.

When you combine a good BSS and OSS together, you have a system that works to address all of the needs of a business. Telgoo5’s mandate is to create a system that works for every new telecom company and allows them to focus on scaling while knowing that their infrastructure needs are taken care of. With our OSS and BSS working in tandem, we can eliminate some of the more pressing concerns of new companies, like infrastructure, security and billing needs. Our call center is also equipped to handle customer calls with ease. We provide a fully integrated platform that allows small businesses to skyrocket to success.

Fast Track Your Telecom Offerings with the Latest MVNE Solutions

Fortunately, Telgoo5 is a seasoned MVNE that has the ability to scale with the needs of your MVNO or MNO by specializing in fixed, IoT, fiber, ISP and other types of billing. We process hundreds of millions of transactions each day and work with many different companies in all levels of growth. We have the resources and infrastructure to grow with your customer demands, and we are skilled at allowing you a platform to scale rapidly and seamlessly. With a comprehensive audit trail and top-notch accounting, Telgoo5 is on top of its game at all times. We pride ourselves on being the best in class, and we keep our clients in the loop at all stages of the game.

Is your MVNE slowing you down or not able to grow as fast as you would like, Telgoo5 offers both flexibility and ease of use. With so many options built in your time to market will be extremely short.

At Telgoo5 we pride ourselves on being more of a partner than a vendor. As such, we make sure that we schedule regular calls with our telecom partners to make sure that they are apprised of everything that we are doing at every stage of the game. Each MNO or MVNO is assigned a representative that has an intimate knowledge of their business and ultimate goals. This allows us to help them from the ground up, and be able to assist with any scaling needs in real time. We know that scaling is one of the most challenging times for any business, and we pride ourselves on providing out-of-the-box solutions and a flexible and robust platform to help businesses scale with ease.

With CDR-based billing and charging that performs both offline and in real-time, Telgoo5’s telecom billing system was designed for the specific needs of MVNOs and MNOs. Furthermore, we always account for taxation in billing and can aid businesses in navigating complex telecom taxation matters.

This consideration allows you to rest easy and know that everything is taken care of for you. We have hundreds of different billing profiles and get set up to over one thousand unique combinations of billing, so you can tailor our products to fit your specific needs. You never have to use what doesn’t work for your company. We are all about streamlining the process, making it easier on you, and excelling at our mandate of amazing customer service.

Telgoo5’s platform is sophisticated and integrated; able to handle plenty of demand. Even though we have plenty of satisfied clients, we make sure that each of them is able to choose a customized solution that fits them perfectly. We understand that every business has different needs and will join us at various stages of their development. As such, we treat each and every business as a unique partner that we are committed to serving. This commitment from us keeps your business free to do the important work of attracting new customers, building your brand, and making your business the best it can be. Think of Telgoo5 as a solid platform that allows you to focus on the crucial work growing your business.

MVNE’s are the core of your business, choose Telgoo5 which is associated with the biggest MVNO’s and most successful aggregators.

If you are a new MVNO or MNO, you need an MVNE partner that has your back. Telgoo5 is that partner!

Is Your Billing On Point

Billing is one of those things that businesses sometimes don’t give a lot of thought to, but smart companies in the telecom industry know that consistent and accurate customer billing is one of the cornerstones of a successful MVNO.

Some MVNOs handle billing in-house, tasking one or two staff members with what should realistically be the job of an entire department. The truth is, your if your billing is not on-point, your customers will suffer and look for other MVNO’s to get their service from. Since telecom billing is notoriously tricky, smart companies trust their billing to expert MNVEs.

Look For Flexibility

The telecom industry is always shifting and changing, which puts MVNOs in a challenging situation when it comes to billing, especially if they are poised to start scaling. As you get more end customers, your billing needs are going to adapt to different business situations. You need an MVNE that can adapt with you and offer real-time solutions to your customer’s needs. Smaller organizations simply don’t have the bandwidth to be able to support the level of growth that most MVNOs will experience, leading to customer frustration and annoyance on the part of the MNO.

At Telgoo5, we understand the importance of flexibility and ability to scale. Our sophisticated infrastructure was built to withstand shifting company demands and rapid scaling. What’s more, we can offer all of our MVNO partners CRM and BSS as well as a real-time view of business performance and trends!. Many of our long-term MVNO partners are US based companies that love working with us because they know that they will be able to scale with us and, we will be there to support their needs in a prompt and outstanding manner!

Look For Added Value

If you have an in-house billing department, or if you contract out to a smaller or less flexible MVNE, you won’t necessarily get bare-bones service, but you also won’t get all of the perks that come alongside working with a company that can address all of your needs on multiple fronts. Distribution and inventory management goes hand-in-hand with billing, and if your chosen MVNE doesn’t have the capacity to handle all three, you’ll have to find another one to attend to these services. Anyone who runs a business knows that dealing with multiple vendors can be costly and time-consuming.

Telgoo5 offers distribution and inventory as value added services to their billing plan, so you won’t need to be hopscotching between different vendors to get your customers the services that they need. With us, you can rest easy that it will all be handled in one secure, professional place!

Support Is Key

It’s hard to over-emphasize the importance of quality customer and tech support. You and your chosen MVNE are a team, and it should feel like a partnership. This is especially true if you’re scaling, taking on new customers or dealing with additional products. Customers depend on detailed, accurate and itemized bills for their telecom service, so you need to know that your MVNE has your back. That’s why you should be in regular contact with your MVNE about billing and other areas of your business.

At Telgoo5 we pride ourselves on taking our relationship with all of our MVNOs very seriously. You have an account manager who is responsible for handling your needs, and weekly calls to handle any concerns that might crop up. Additionally, we have an escalation procedure that is specifically designed to get to the root of any problem as efficiently and effectively as possible. We prioritize consistency and organization because we know that they are the cornerstones of a successful MVNO/MVNE relationship.

Anyone in the telecom industry knows that billing can be the trickiest part of the business. When you’re dealing with multiple customers and a host of different services, getting billing down perfectly poses something of a challenge. That’s why it is imperative to make sure that your billing is on point. The best way that you can do that is linking up with a smart MVNE that has your best interests at heart. Let an MVNE like Telgoo5 take billing off your plate so that you can focus on growing your business!