7 Essential Features of Great MVNO Providers

MVNOs, or Mobile Virtual Network Operators, are a fantastic consumer option. Rather than owning their own wireless network infrastructure, MVNOs maintain relationships with infrastructure owners and then resell access to the end user. As middle-men, MVNOs handle the difficult negotiating and are able to provide advantageous packages to consumers based on the bulk pricing they receive. 

If you are considering working with an MVNO, make sure that you look for these 7 essential features. These are the things that make an MVNO provider great. 

1. Agreements with multiple networks for high speed access wherever their clients are. Some MVNOs have agreements with just one network, but great ones have agreements with multiple networks. This ensures coverage and redundancy, so that the end user never goes without the service they need. Working with an MVNO that maintains multiple agreements means better pricing, more coverage, and higher speeds.

2. Advantageous pricing since MVNOs do not need to pay to maintain their own wireless networks. Most people assume that MVNOs mark-up wireless communication access in order to make money off of their contracts. Amazingly, the opposite is true. Since MVNOs do not have to maintain their own wireless infrastructure, their business costs are significantly less than the companies that do own their own networks A great MVNO will then pass those savings along to the consumer, making MVNOs the more economical choice.

3. Provide perks like hotspot data, free gifts, and pricing promotions. Most people come to MVNOs for wireless network access, but some perks and incentives can change a satisfied customer to an elated customer. A great MVNO will offer their customer more reasons to love them. Things like hotspots, pricing promotions, and free devices can really move the customer satisfaction needle.

4. Customizable packages to meet consumer needs. The big wireless access providers that own their own networks tend to provide the same services to everyone, regardless of their individual needs. Their packages are rigid, and if they don’t work perfectly for you, you are expected to adapt as the consumer. MVNOs enjoy more freedom than that, and good ones will offer customizable packages.

5. Fantastic customer service. Large companies can be frustratingly hard to get in touch with when support is needed. It is not uncommon for consumers to sit on hold for hours on end before ever speaking to a rep. Since MVNOs do not have to maintain their own infrastructure, good ones choose to put their resources into fantastic customer support so that their customers can always quickly and easily reach out with frustrations and questions.

6. Easy to use online service. Most people today prefer to handle everything online, which is why the most successful MVNOs invest in online services rather than brick and mortar stores. The easier online services are to use, the happier the customer.

7. Strong marketing. Finally, great MVNOs make sure that the marketplace knows who they are! The biggest name in the industry are the companies that own their own networks. Most consumers do not even realize that MVNOs are an option. Great MVNOs market their advantages, and market them a lot in order to convert and maintain more customers.

What makes a successful MVNO

Mobile Virtual Network Operators (MVNOs) play a crucial role in the market. They operate as the middlemen between mobile network operators who own wireless network infrastructures, and the end users who want to access wireless communications services. Every day, people rely on MVNOs to place calls without even realizing it. The mark of a good MVNO is its ability to reliably and seamlessly provide services such that all but the most savvy customers do not even realize that they are a part of the service equation. If you are considering entering the MVNO space, it is important to understand what success looks like, and the steps you will need to take in order to be successful.

Here are three more qualities that make a successful MVNO:

Reliability:

Frustration surrounding dropped calls is largely universal. When people today pick up their phones to make a call, they are not thinking about the incredible technology that allows them to reach anyone, anywhere, at any time. They do not consider the satellites circling the globe, the wireless network infrastructures that had to be created, or how that infrastructure is leveraged in a way that allocates network connection to them. MVNOs fit into that last and final part of the equation. They ensure that the technology and infrastructure that supports wireless communication is actually delivered to the end user in ways that make them usable. Technology and infrastructure do an end user no good if they cannot access it and use it. A good MVNO ensures connection every single time - without fail and without interruption. 

Cost-Effectiveness:

By purchasing bulk access to network services at wholesale rates, MVNOs can provide customized service at price points that work for their target markets. For example, the big 4 providers (AT&T, Verizon, Sprint, and T-Mobile) may not offer customized plans at the same level that MVNOs can. If your target market is price sensitive, as an MVNO you can slice and dice services in a way that is less expensive to the end user, and will therefore drive them to choose you over a large provider. 

Strong Relationships:

Successful MVNOs maintain fantastic relationships with the mobile network operators they purchase from. The fact is that MVNOs cannot exist without MNOs, so it is important for MVNOs not to bite the hand that feeds. Strong relationships led to better rates, quicker problem solves, and more services that MVNOs can eventually pass on to their clients. MVNOs that breed tension with MNOs do not last very long in the marketplace. This space is competitive, so in order to ensure success MVNOs have to network effectively.

How Telgoo5 Supports MVNOs:

Telgoo5’s modular platform offers an Omni Channel CRM, billing, online charging, and a payment engine that drives many of the global brands in the MVNO space. We handle business logistics so that MVNOs do not have to. We support connections between MVNOs and their target audience, and we are so effective that most end users do not even realize we are there. If you are looking to launch and/or maintain a successful MVNO, you need to work with Telgoo5.

What is BSS and Difference Between OSS and BSS in Telecom

Anyone who is a business owner today knows that there are plenty of terms that get kicked around. Sometimes it can be really difficult to keep them all straight, and it’s frustrating when we don’t understand what certain ones mean. It’s important for any serious entrepreneur to have a working understanding of industry terms, particularly if they are active in the telecom business.

Two such terms are BSS and OSS. At first glance, these terms seem like they can be totally interchangeable, but they refer to different aspects of a business. BSS and OSS work together to make a system run smoothly, and both need to be fully operational in order to allow your company to scale properly and be that the top of its game.

Simply put, BSS, or “business support system” deals with the needs of your customers. It’s often referred to as a business interface that allows your customers to conduct their transactions fluidly and without any problems. BSS deals with things like billing and customer relations, both of which are extremely important in the telecom space. One of the biggest problems that new companies run into is problems with scaling and billing. Telgoo5’s postpaid billing system is first in its class, and allows your MVNO to rate network trasactions based on raw CDRs. We also offer a CDR mediation process, and built-in user guides so you’re filled in on every step of the process.

A sure-fire sign of a company that doesn’t know what it’s doing is an inability to bill properly. Missing bills, inaccurate itemization, or other issues will mark your telecom company as being one that is unreliable. A solid BSS will help with billing issues and make sure that your customers are getting billed properly each and every time. Telgoo5’s BSS also is cloud-based, which offers another layer of protection for your customers. Since their information is stored in the cloud, it’s easily accessible and not vulnerable to hacks. It’s a much better set-up than other types of BSS systems, which is why Telgoo5 is a great choice for telecom companies that are looking to cement themselves as experts in the field.

OSS stands for “operation support system” and helps operations run smoothly. This is critical if you want to have an interface that is both flexible enough to support all different types of business needs while still being sturdy enough to handle multiple clients in one go. Telgoo5’s OSS was strategically designed to be scalable and customizable for all sorts of different types of companies. We pride ourselves on offering solutions that can be tailored to fit any business needs.

OSS and BSS also can work together to address security concerns. Good security is one of the major concerns for new businesses these days because customers are acutely aware of how easily their information can be compromised. Telgoo5’s platform was designed with security in mind, and customers know that their information will never be leaked to other companies. Since much of our BSS is cloud-based, sensitive customer data is always protected and secure in the cloud, which is safer than just about any other server on earth. This is one of the major perks of working with Telgoo5.

When you combine a good BSS and OSS together, you have a system that works to address all of the needs of a business. Telgoo5’s mandate is to create a system that works for every new telecom company and allows them to focus on scaling while knowing that their infrastructure needs are taken care of. With our OSS and BSS working in tandem, we can eliminate some of the more pressing concerns of new companies, like infrastructure, security and billing needs. Our call center is also equipped to handle customer calls with ease. We provide a fully integrated platform that allows small businesses to skyrocket to success.