Why Research is Essential for Any Telecom Business

There are hundreds of steps that a telecom business must employ to ensure that they become a success and remain a success for years to come. These steps will differ depending on the type of business, but if there is one essential variable that all business owners can find useful – research

Business research is something that constantly needs to be implemented to ensure the utmost flourishment of a business. Trends come and trends go but the value of proper and practical research will never cease to exist and here are a few reasons why.

It Can Boost Your Sales

The only true way to grow a successful company is to deliver the services and/or goods that consumers are craving. No matter the niche of your business, understanding the demand of your customers and potential customers is critical.

But how is regular research going to lead to more profits? A unique method of research known as quantitative research is the answer. This will allow, for your convenience, the ability to get first-hand insight into the perspective of your clientele.

Employing quantitative research can be achieved via different types of consumer surveys (such as online and telephone surveys). The information you gather can answer some burning questions you may be having. For example, through said surveys, you can determine if your users are satisfied with the services you are offering and can identify which (if any) changes need to be made.

Allows for the Observation of Competitors

Businesses are always in competition with one another. This is especially true in the telecom industry, where so many similar phone plans are being offered. The more consumers you can draw the better, and businesses are constantly at battle with one another to increase their customer base. That said, in order to surpass your competition, you must first gain insight into their business practices.

Focusing on your specific industry, you can gather a list of the businesses you feel you need to compete with (keeping in mind location, company size, and other things of that nature). From there, document the types of services they offer, the demographics they are attempting to reach, and what makes them unique.

Being aware of these types of attributes can help you differentiate yourself from your competitors in an attempt to draw a wider audience. When you know what services your competitors are offering, you can find a charging system that will go above and beyond to ensure your services exceed customer expectations and help differentiate your business from your competitors.

You Can Properly Track Market Trends

It can’t be stressed enough that remaining stagnant in the business world can be detrimental. Regardless of the market that is being focused on, it is always important to understand the direction that the market is heading in.

Keeping an eye out for upcoming trends can allow you to tailor your goods and/or services in a manner befitting the ever-growing needs of your consumers. If old and outdated trends are being marketed, it could result in a loss of customers. Maintaining a modernized platform should be a top priority as most people will be looking for the best.

Continuing to keep up with new billing trends and practices will prove to be extremely beneficial. Telgoo5 offers solutions for any and all online charging needs. We are always happy to share our expertise and talk about how our platform can add benefits to your brand.

Telgoo5: The MVNE You Never Knew Your MVNO / MNO Needed

With 15 years in the industry, (v)WeCare is very well aware of the ever-changing landscape the telecommunications industry is facing today. That’s a decade-and-a-half of providing BSS, online charging, MVNE, Diameter and other expert technical and sales support, and as you’ll see, much more.

We’ve partnered with countless telecom organizations to transform their MVNO/MVNE by optimizing operations, expanding their reach, and growing their subscriber base overall. Furthermore, (v)WeCare has empowered companies just like yours to globally launch their MVNO/MVNE in a matter of weeks instead of months, and we even provide dedicated account managers as well as 24/7 NOC Support.

However, these partnerships actually evolved into a bit of symbiotic relationship as well. As our clients learned from us, we learned a lot more about their operation’s deeper needs.

That’s where Telgoo5 comes in. An end-to-end billing support system (BSS) and Online charging system (OCS) that is tailored to fit the specific needs of telecom companies.

The Telgoo5 Difference

There’s no denying that the ever-changing environment of the telecommunications industry can make proper management more than a bit of a challenge. With Telgoo5, that becomes a whole lot easier.

Imagine having the ability to provision and activate features on the fly, monitor service performance, track customer usage, bill for content, ensure revenue capture, and so much more. And we really, really mean so much more.

With Telgoo5’s BSS, you get a subscriber management system that is efficient, quick, responsive, and provides subscribers with excellent customer service. You also gain the ability to setup custom sales chain based on your business needs with sales chain management that supports 3 levels and has the ability to be customized for more.

Furthermore, with Telgoo5 and the BSS features, you have access to the following:

• A config and admin panel that facilitates effective user management and enables you to define permissions, create plans, and gain greater control overall.

• Reporting and analytics that provide in-depth subscriber data, giving you further insight and helping you manage and monitor your sales more easily and efficiently.

• Expanded abilities to manage inventory status, reassignment, and reconciliation, spawning more efficient management and distribution of inventory units.

Even if that was the end of the list of benefits of Telgoo5 it would be rather impressive, but as we said above, there’s much more.

The key features of the BSS side of Telgoo5 are not only impressive, they can actually be critical in helping you meet the demands of today’s industry. Efficient billing is key to the survival of any organization but this can be evermore so true for telecom organizations.

Telgoo5’s Postpaid Billing System has a slew of impressive tools that are destined to transform your operations, including:

• Payment gateway integration.

• Real-time or manual invoice generation.

• Postpaid tariff plans.

• CDR rated bills sent in XML.

• CDR mediation process.

• Call barring services.

• Call exception services.

• And More!

Need a wholesale billing system? Telgoo5’s Online charging system has that covered too with additional key features for MNOs/MVNAs:

• API controls.

• Ability to create ‘n’ number of MVNOs.

• Separate logins for MNOs/MVNAs and MVNOs.

• Built-in online user guides that provide instant assistance whenever needed.

• And once again, much more.

Have a little better understanding for why we said that your MVNO/MNO needs Telgoo5? If you’re ready to move forward with transforming your telecom into an entity ready for both today and tomorrow, give us a call at 206-384-4669.

If you still have questions about Telgoo5, you can visit our website or contact us directly and we’ll reply as quickly as possible.

Put years of experience and expertise to work for you with Telgoo5 augmenting your telecom business.

Why You Need an OSS

OSS (Operations Support Systems) are designed to be integrated in an enterprise’s telecommunications resources. These solutions are aimed at supporting telecommunication networks. They are classified into:

1. TPS(Transport Processing Systems)

2. MIS (Management Information Systems)

3. ERP (Enterprise Resource Planning)

Understanding what each of them do and how they work will ensure you understand the importance of OSS in any telecommunication business.

TPS

A Transport Processing System focuses on the processing and recording of transactions in the business. The entire gamut of daily routines is encompassed by any TPS. Routines may include, but not limited to, billing, sales order processing and financial accounting. The general structure of a Transport Processing System is determined by the type of transactions in a company. For instance, a financial accounting system structures financial related transactions. That can include be invoices, payments and receipts. Each of these transactions are processed by a specific module.

MIS

This system is designed to meet the needs of managers, specifically with regards to the past and current operations. The majority offer a summary report of the enterprise’s operations. Some have the option of an on-line link to each transaction. MIS improves the efficiency of an enterprise by ensuring managers can perform their duties easily and as fast as possible.

ERP

Traditionally MIS has been based on inputs from transaction based processing systems. As such, they have continued to be designed around different types of transactions. With this in mind, organization structures determine the design of MIS. Under MIS, information is provided in the form of reports that will be needed for different departments. MIS modules would be based on the kind of departments in an organization’s structure. Currently, MIS is starting to lose its relevance. This is due to the increasing relevancy of flexibility involved to reorient MIS to a changing business environment. The buzzword of today is business process reengineering. This means enterprises need to change their approach towards business processes. Advancement in telecommunication technology has led to the emergence of a new information system known as ERP. An Enterprise Resource Planning system integrates each process of an organization with customer satisfaction while planning the management of resources. Such solutions help an enterprise to focus on production capacities, working out financial consequences of every decision and managing logistics, rather than just computing costs. Integrating business processes at all levels is the basic philosophy of an Enterprise Resource Planning system. It works by treating every resource in an enterprise as a common resource designed to cater to the various needs of clients. ERP systems recognize that the needs of clients are always changing. It offers adaptability to these changing needs with a faster response.

Bottom Line

All telecommunication enterprises need more than one of the above mentioned OSS sub-categories. We at Tegloo5 have come up with a number of systems to ensure your telecommunication business runs as smoothly as possible. In the event your business module is unique, we can design and develop an OSS that will meet and even surpass your needs. Contact us today so we can figure out how to come up with the best OSS for your business.

Billing Support on All Platforms for Customers, Day or Night

In today’s world, everything happens in an instant. You send a message and get a response. You write a tweet and someone likes it immediately. Today’s customers don’t want to wait. When they have a problem, a question, or some issue that needs to be addressed, they’re going to want to deal with in on their terms — and that means they want service when they want it, day or night. That’s why it’s vital to provide customers with 24/7 support that’s efficient, easy, and always available to help with whatever they may need.

Multi-Platform Support

Customers in today’s world are sophisticated, and they love having options. Some customers may want to call and speak to someone over the phone, but others would rather turn to chat support so they can type back and forth. Some customers are more comfortable with email. And still others might want to turn to social media first.

It isn’t practical to hire different companies to provide multi-platform support. And it isn’t good business to provide only one type, or even two types of support to customers. The only logical solution is to use a customer service support company that provides support on all platforms, all the time. This is the only way that all customers can be served and get the level of service they expect, and that’s why (v)WeCare provides complete multi-platform support. The trained support staff is available over the phone, through email, on social media, and in chat in moments, ready to help 24 hours a day, 7 days a week.

Speed

When the world moves fast, everyone wants to move fast with it. Emails are sent and replied to in minutes. Social media interactions happen in real-time. Money exchanges hands digitally in mere moments. In a world with that kind of speed, customers expect to get their questions answered and their problems addressed quickly. Efficient, speedy customer service is absolutely essential when you want to keep customers happy, and that’s what (v)WeCare works to provide at all times by hiring and training caring, communicative staff members who are based in the U.S.

U.S.-based customer support representatives can address problems three times more quickly than offshore reps. U.S.-based reps can understand customers more quickly and help them find the solutions they need more easily, with simple back-and-forth communication. Reps who are based in the U.S. understand the slang and the particular terms that U.S.-based customers use, which also cuts back on confusion and saves time. With (v)WeCare, customers will have to explain less, so they can get more of the help they need. Speed and efficiency are always provided and always available to customers, whether they’re calling for support on the phone, using chat, or communicating with a rep through email or social media.

What Customers Want

Customers want to be able to reach out in ways that are the most convenient and easy for them. Whether they’re most comfortable with chatting online, talking over the phone, emailing back and forth or using social media, they want support that’s quick and easy to use. They also want to get that support the way they want it, which is why companies need to provide support on every available platform. This is the only way to satisfy every single customer, and this is why (v)WeCare provides every single one of these services. Customers have needs, and (v)WeCare keeps striving to provide solutions for all customers, all the time.

Customers also want (and deserve) to be connected to support immediately and at any time. By giving them that, companies set themselves apart by proving that they’re providing the services customers want most: speed, accuracy and options. Customers may have questions or problems at any time, and that’s exactly why they need support at any time. When they’re awake at 3 am, when they have an issue on a holiday weekend, when they have a problem, customers want to be addressed immediately no matter what time it is. By giving customers 24/7 reliable service, companies make the customers feel like they truly are coming first and their needs are truly being met. Isn’t that how you want your customers to feel?

Customer Experience – A Key MVNO Differentiator

Mobile Virtual Network Operators (MVNO) are on a rise across the globe. According to the GSMA Intelligence report are a total of 1017 MVNOs in the world. Today MVNOs outnumber the total number of mobile network providers across the globe. In 2015 alone 210 MVNOs either shut down their business or merged with some other business. Start, peak, filtering, and stabilization is perhaps the expected business curve for MVNOs. Here to reach the point of stabilization and to sustain once stable MVNOs need to be smart and innovative.

Superior customer retention rate and ability to add new customers is now than ever before directly linked to ‘Experience’, which will help MVNOs stand out and receive higher ARPU. Many studies suggest operators differentiating themselves based on customer experience are likely to stay in business in the long run. According to Telesperience’s recent research into the MVNO market differentiator, better customer service has been cited by almost 67% of MVNOs.

Below are few innovative touchpoints with which MVNOs can differentiate themselves from the competition and delight their customers.

• Loyalty Programme: For a long time, loyalty programs have been used as differentiators by service providers across industries. They are a great way to award loyal customers and inspire loyalty amongst new customers.

• Customization: This is when an MVNO provides its users the flexibility to design their plans which will best suit their requirement.

• Control: Offer control to customers by providing them access to customer care portal and Mobile application through which they can get real-time data about their usage, talk time, subscription plan, etc.

• Localization and Personalization:

  • Target demographic segments by designing an offer for various demographic groups

  • Segmentation: design and develop segment-specific plans for corporates, schools, etc.

  • Design plans for expats, students, etc. with specialized features like unlimited talk time to selected numbers, free message service to their homeland, etc.

This is where a highly sophisticated billing system will play a key role in enabling MVNOs in creating customized plans with configurable product catalogs, visibility of usage to customers, allowing the customer to subscribe for services real-time and empowering them to discontinue services as and when they wish to. Telgoo5’s solutions will allow you to take absolute control of crucial area like billing and will allow you to create new services, bundle promotions and provide real-time data.

Companies using Telgoo5’s billing services have a competitive edge over others as Telgoo5’s billing system allows MVNOs to efficiently manage their billing and revenues. Our billing services will satisfy both the MNO and the customers. Billing services must be able to spot any instances of fraud and revenue leakage. Telgoo5’s Billing Services are apt to do this and will protect the MNO from any revenue loss due to frauds. Telgoo5’s billing system supports prepaid-postpaid integration method of billing. This feature makes the billing system all the more efficient and reliable. More and more MVNOs’ are showing an inclination towards billing systems that are powered by analytics which will empower them to get accurate reports on subscription, revenues, customer retention, and churn. Telgoo5’s billing system is equipped with all these special features, to know more please visit www.telgoo5.com

Is Your Billing On Point

Billing is one of those things that businesses sometimes don’t give a lot of thought to, but smart companies in the telecom industry know that consistent and accurate customer billing is one of the cornerstones of a successful MVNO.

Some MVNOs handle billing in-house, tasking one or two staff members with what should realistically be the job of an entire department. The truth is, your if your billing is not on-point, your customers will suffer and look for other MVNO’s to get their service from. Since telecom billing is notoriously tricky, smart companies trust their billing to expert MNVEs.

Look For Flexibility

The telecom industry is always shifting and changing, which puts MVNOs in a challenging situation when it comes to billing, especially if they are poised to start scaling. As you get more end customers, your billing needs are going to adapt to different business situations. You need an MVNE that can adapt with you and offer real-time solutions to your customer’s needs. Smaller organizations simply don’t have the bandwidth to be able to support the level of growth that most MVNOs will experience, leading to customer frustration and annoyance on the part of the MNO.

At Telgoo5, we understand the importance of flexibility and ability to scale. Our sophisticated infrastructure was built to withstand shifting company demands and rapid scaling. What’s more, we can offer all of our MVNO partners CRM and BSS as well as a real-time view of business performance and trends!. Many of our long-term MVNO partners are US based companies that love working with us because they know that they will be able to scale with us and, we will be there to support their needs in a prompt and outstanding manner!

Look For Added Value

If you have an in-house billing department, or if you contract out to a smaller or less flexible MVNE, you won’t necessarily get bare-bones service, but you also won’t get all of the perks that come alongside working with a company that can address all of your needs on multiple fronts. Distribution and inventory management goes hand-in-hand with billing, and if your chosen MVNE doesn’t have the capacity to handle all three, you’ll have to find another one to attend to these services. Anyone who runs a business knows that dealing with multiple vendors can be costly and time-consuming.

Telgoo5 offers distribution and inventory as value added services to their billing plan, so you won’t need to be hopscotching between different vendors to get your customers the services that they need. With us, you can rest easy that it will all be handled in one secure, professional place!

Support Is Key

It’s hard to over-emphasize the importance of quality customer and tech support. You and your chosen MVNE are a team, and it should feel like a partnership. This is especially true if you’re scaling, taking on new customers or dealing with additional products. Customers depend on detailed, accurate and itemized bills for their telecom service, so you need to know that your MVNE has your back. That’s why you should be in regular contact with your MVNE about billing and other areas of your business.

At Telgoo5 we pride ourselves on taking our relationship with all of our MVNOs very seriously. You have an account manager who is responsible for handling your needs, and weekly calls to handle any concerns that might crop up. Additionally, we have an escalation procedure that is specifically designed to get to the root of any problem as efficiently and effectively as possible. We prioritize consistency and organization because we know that they are the cornerstones of a successful MVNO/MVNE relationship.

Anyone in the telecom industry knows that billing can be the trickiest part of the business. When you’re dealing with multiple customers and a host of different services, getting billing down perfectly poses something of a challenge. That’s why it is imperative to make sure that your billing is on point. The best way that you can do that is linking up with a smart MVNE that has your best interests at heart. Let an MVNE like Telgoo5 take billing off your plate so that you can focus on growing your business!