Finding the Right Telecom Billing Software: A Comprehensive Guide

Finding the right telecom billing software can be a daunting task. Here is a comprehensive guide to help you choose the best telecom billing software for your business:

·         Evaluate your business needs: Before you begin your search for telecom billing software, evaluate your business needs. Identify the features and capabilities that are most important to you, such as scalability, automation, and customization.

·         Research different vendors: Research different telecom billing software vendors and compare their features, pricing, and customer support. Look for vendors with a proven track record of success in the telecom industry and positive customer reviews.

·         Consider the software's scalability: Consider the scalability of the software to ensure that it can grow with your business. Look for software that can handle high volumes of traffic and support multiple payment options.

·         Look for automation features: Look for software with automation features to streamline your billing processes and reduce errors. Look for features such as automated invoicing, payment processing, and reporting.

·         Check for compliance with industry regulations: Check to ensure that the software is compliant with industry regulations, such as PCI DSS, to ensure the security of customer payment information.

·         Evaluate customization options: Evaluate the customization options of the software to ensure that it meets your specific business needs. Look for software that allows you to customize billing plans and provide detailed billing information to your customers.

·         Evaluate reporting and analytics: Evaluate the reporting and analytics features of the software to help you monitor billing trends, identify revenue opportunities, and track customer payments.

·         Evaluate customer support: Evaluate the customer support provided by the software vendor. Look for vendors with excellent customer support, including training and technical support.

By following these guidelines, you can find the right telecom billing software for your business and streamline your billing processes, reduce errors, and improve the overall customer experience. Telgoo5 software is an excellent option to consider as it meets all of the criteria mentioned above and has a proven track record of success in the telecom industry.

The Best Telgoo5 Telecom Billing Software to Help Save You Time and Money

Telgoo5 is a cloud-based telecom billing software that provides a comprehensive range of tools and features to help you manage your billing processes efficiently and save time and money. Some of the key features of Telgoo5 telecom billing software include:

·         Flexible billing options: Telgoo5 offers flexible billing options, including prepaid, postpaid, and hybrid billing models. This allows you to customize your billing plans and offer your customers the payment options that work best for them.

·         Automated invoicing: Telgoo5 automates your invoicing process, from generating invoices to sending payment reminders and tracking payments. This helps you save time and reduce the risk of errors in your billing process.

·         Real-time reporting and analytics: Telgoo5 provides real-time reporting and analytics tools that allow you to track your revenue, customer engagement, and billing performance. This helps you make data-driven decisions and optimize your billing processes for maximum efficiency and profitability.

·         Multilingual and multi-currency support: Telgoo5 supports multiple languages and currencies, which makes it easy to manage billing for customers in different regions and countries.

·         Customer self-service portal: Telgoo5 offers a customer self-service portal that allows your customers to manage their accounts, view their bills, and make payments online. This improves customer satisfaction and reduces your workload in managing customer billing inquiries.

Overall, Telgoo5 is a powerful and flexible telecom billing software that can help you save time and money in managing your billing processes. It offers a range of features and tools that can be customized to meet your specific needs and requirements.

Choosing the Right Telecom Billing Software: implementation Tips

Choosing the right telecom billing software can be crucial to the success of your telecom business. Here are some tips to help you implement your chosen software effectively:

·         Identify your business requirements: Before selecting a billing software, identify your business requirements and determine what features are most important to you. Consider factors such as scalability, automation, reporting, and customization.

·         Plan for data migration: If you are migrating from an existing billing system, plan for data migration to ensure a smooth transition. Telgoo5 software provides data migration services to help you move your existing data to the new system.

·         Train your staff: Provide training to your staff on how to use the new billing software effectively. This can help ensure that the transition is smooth and that your staff is able to take full advantage of the software's features.

·         Customize the software to your needs: Customize the billing software to your business needs to ensure that it meets your specific requirements. Telgoo5 software is highly customizable, allowing you to tailor the software to your business needs.

·         Monitor performance: Monitor the performance of the billing software regularly to ensure that it is meeting your expectations. Look for areas where the software can be optimized or improved to improve efficiency and customer satisfaction.

·         Work with a reliable vendor: Choose a reliable billing software vendor with a track record of success in the telecom industry. Telgoo5 has a proven track record of success and offers excellent customer support to ensure that you get the most out of your software.

By following these tips, you can implement the right telecom billing software for your business and streamline your billing processes, reduce errors, and enhance the overall customer experience.

Automating Your telecom billing with Tegoo5 software

Automating your telecom billing with Telgoo5 software can help you save time, reduce errors, and improve the accuracy of your billing processes. Here are some steps to automate your telecom billing with Telgoo5 software:

·         Set up your billing system: Set up your billing system with Telgoo5 software and configure it to meet your business needs. Customize billing plans, set up payment gateways, and configure automated billing cycles.

·         Integrate with other systems: Integrate Telgoo5 software with other systems, such as customer relationship management (CRM) and accounting software. This can help streamline your billing processes and reduce manual data entry.

·         Automate invoicing: Use Telgoo5 software to automate your invoicing process. Configure the system to automatically generate invoices based on predefined billing cycles, and set up automated reminders for customers who have overdue payments.

·         Automate payment processing: Use Telgoo5 software to automate payment processing. Set up recurring payments for customers who pay for services on a regular basis, and integrate with payment gateways to process payments automatically.

·         Use reporting and analytics: Use the reporting and analytics features of Telgoo5 software to monitor billing trends, identify revenue opportunities, and track customer payments. This can help you make data-driven decisions and optimize your billing processes over time.

By automating your telecom billing with Telgoo5 software, you can save time and reduce errors, while improving the overall efficiency of your billing processes. The software's automation features and reporting capabilities can also help you identify opportunities to increase revenue and improve customer satisfaction.

5 Tips for Better Telecom Billing with Telgoo5 Software

Sure, here are five tips for better telecom billing with Telgoo5 software:

·         Set clear payment terms: Clearly communicate payment terms to your customers, including due dates, late payment fees, and accepted payment methods. Telgoo5 software can automate payment reminders, reducing the need for manual follow-up and increasing on-time payments.

·         Monitor usage regularly: Keep track of your customers' usage regularly, and notify them of any usage spikes or potential overage charges. This can prevent unexpected bills and reduce customer frustration.

·         Offer flexible payment options: Allow your customers to pay their bills using their preferred payment methods, such as credit/debit cards, e-wallets, or bank transfers. Telgoo5 software supports multiple payment options, including recurring payments, which can simplify the payment process for your customers.

·         Simplify billing processes: Simplify your billing processes with Telgoo5 software by using automation features, such as automated invoice generation, payment processing, and reporting. This can reduce billing errors, save time, and improve the overall billing experience for your customers.

·         Provide excellent customer service: Offer excellent customer service to your customers, and make sure they have access to billing support when they need it. Telgoo5 software includes a customer self-service portal, which allows your customers to access their bills and account information 24/7, reducing the need for customer support interactions.

By following these tips, you can improve your telecom billing process with Telgoo5 software, reduce errors, and enhance the overall customer experience.

How to Track and Analyze your Telecom Revenue

To track and analyze your telecom revenue, follow these steps:

·         Use a Telecom Billing Software: Choose a telecom billing software that provides real-time reporting and analytics. Telgoo5 software offers a variety of reporting and analytics features to help you track and analyze your telecom revenue.

·         Set up Revenue Tracking: Configure your billing software to track revenue by service type, customer, and billing period. This will enable you to accurately monitor your telecom revenue and identify revenue trends.

·         Track Revenue by Service Type: Use your billing software to track revenue by service type, such as voice, data, and SMS. This will help you identify which services generate the most revenue and adjust your pricing and marketing strategies accordingly.

·         Monitor Revenue by Customer: Track revenue by customer to identify high-value customers and adjust your marketing strategies to retain them. You can also identify customers who may be at risk of churn and take proactive measures to retain them.

·         Analyze Revenue Trends: Use Telgoo5's reporting and analytics tools to analyze revenue trends over time, such as month-over-month or year-over-year revenue growth. This can help you identify opportunities to increase revenue and optimize your telecom services.

·         Utilize Forecasting: Use forecasting tools in your billing software to predict revenue growth and plan for future investments or service expansions.

By following these steps, you can track and analyze your telecom revenue with Telgoo5 software, gain insights into your business performance, and make data-driven decisions to optimize your telecom services and revenue.

Adding Telecom Billing to Your Website: What You Need to Know

If you are considering adding telecom billing to your website, here are a few things you need to know:

·         Choose a reliable billing software: Look for a telecom billing software that is reliable, secure, and can integrate with your website seamlessly. Telgoo5 software can integrate with your website through an API, enabling you to offer billing services directly to your customers.

·         Ensure Compliance: Make sure your billing software is compliant with industry regulations, such as PCI DSS, to ensure the security of customer payment information. Telgoo5 software adheres to industry standards and uses secure payment gateways to protect customer data.

·         Offer Flexible Payment Options: Offer your customers multiple payment options, such as credit/debit cards, bank transfers, and e-wallets. Telgoo5 software supports multiple payment options, including recurring payments, which can simplify the payment process for your customers.

·         Provide Clear Billing Information: Make sure your customers understand the billing process and fees associated with the services they are purchasing. Clearly communicate payment terms, billing cycles, and any additional fees or charges. Telgoo5 software allows you to customize billing plans and provide detailed billing information to your customers.

·         Offer Excellent Customer Service: Make sure your customers have access to billing support when they need it. Provide a customer support portal or live chat support, so customers can get answers to their billing questions quickly. Telgoo5 software includes a customer self-service portal and support ticket system, which can reduce the need for manual support interactions.

By following these guidelines and utilizing Telgoo5 software, you can add telecom billing to your website, improve the billing experience for your customers, and increase revenue for your business.

Mostly Asked Questions By Clients In Telecom MVNO Billing Services

Q: What is MVNO?

A: MVNO stands for Mobile Virtual Network Operator. It is a type of wireless carrier that does not own its own network infrastructure but instead leases network capacity from other carriers.

Q: How does an MVNO operate?

A: An MVNO leases network capacity from one or more major carriers and sells mobile services to customers under its own brand. MVNOs typically focus on a specific niche market, such as prepaid plans or international calling.

Q: How does MVNO billing work?

A: MVNO billing works in a similar way to traditional carrier billing. The MVNO bills the customer for the services they use, such as voice calls, text messages, and data usage. The MVNO then pays the carrier for the network capacity used by its customers.

Q: What types of billing models do MVNOs use?

A: MVNOs typically use two main types of billing models: prepaid and postpaid. Prepaid plans require customers to pay for services in advance, while postpaid plans bill customers after they have used services.

Q: What are some common billing issues that MVNOs face?

A: Common billing issues for MVNOs include inaccurate billing, disputes over network usage charges, and difficulty integrating billing systems with the carrier's network.

Q: How do MVNOs handle billing disputes?

A: MVNOs typically have a customer service department that handles billing disputes. Customers can contact the MVNO's customer service team to report billing errors or disputes. The MVNO then investigates the issue and works to resolve it.

Q: How do MVNOs ensure accurate billing?

A: MVNOs use a variety of methods to ensure accurate billing, including monitoring network usage, conducting regular audits of billing records, and using billing software that is designed to minimize errors.

Q: What are some important factors to consider when choosing an MVNO billing provider?

A: Important factors to consider when choosing an MVNO billing provider include cost, reliability, scalability, and the ability to integrate with the carrier's network.

Q: How do MVNOs handle taxes and regulatory fees?

A: MVNOs are responsible for collecting and remitting taxes and regulatory fees to the appropriate government agencies. The MVNO typically adds these fees to the customer's bill.

Q: What are some key trends in MVNO billing?

A: Some key trends in MVNO billing include the use of digital billing platforms, the integration of billing systems with other back-office systems, and the use of real-time billing and analytics to improve the customer experience.

Q: What types of billing systems are used by MVNOs?

A: MVNOs can use various types of billing systems, including postpaid, prepaid, and hybrid billing systems. Postpaid billing involves the customer receiving a bill at the end of the month for the services used during that month. Prepaid billing involves the customer paying upfront for a certain amount of service that can be used within a specified time period. Hybrid billing combines both postpaid and prepaid billing systems.

Q: How are MVNO billing systems different from those used by traditional mobile network operators?

A: MVNO billing systems are different from those used by traditional mobile network operators because they are often less complex and more flexible. MVNO billing systems can be customized to meet the needs of the individual MVNO, whereas traditional mobile network operators typically use standard billing systems that are less flexible.

Q: What types of charges are typically included in MVNO bills?

A: MVNO bills typically include charges for voice calls, text messages, and data usage. In addition, some MVNOs may also charge for other services, such as international calls or value-added services.

Q: How do MVNOs calculate charges for data usage?

A: MVNOs typically calculate charges for data usage based on the amount of data used by the customer. The charges may be based on a tiered system, where the cost per unit of data decreases as the amount of data used increases. Alternatively, MVNOs may charge a flat rate for a certain amount of data usage per month.

Q: How do MVNOs handle international roaming charges?

A: MVNOs may handle international roaming charges differently, depending on their agreements with the mobile network operator that they lease network capacity from. Some MVNOs may charge customers for international roaming on a per-use basis, while others may offer international roaming packages that customers can purchase in advance.

Q: Can MVNO bills be paid online?

A: Yes, many MVNOs offer online bill payment options for their customers. This may include the ability to pay bills through the MVNO's website, mobile app, or through third-party payment processors.

Q: How are disputes over billing handled by MVNOs?

A: MVNOs typically have customer service teams that can assist customers with disputes over billing. Customers may be able to dispute charges by contacting customer service through phone, email, or chat. MVNOs may also have a formal dispute resolution process that customers can follow if they are not satisfied with the outcome of their initial dispute.

Q: What kind of billing services do you offer for MVNOs?

A: Clients want to know the types of billing services that a telecom MVNO billing service provider offers. This includes services such as customer management, service provisioning, usage tracking, rating and charging, and invoicing and payment processing.

Q: How much does your MVNO billing service cost?

A: Clients want to know the cost of MVNO billing services, including set-up fees, monthly fees, and transaction fees. They also want to know if there are any hidden costs or additional fees.

Q: How secure is your MVNO billing system?

A: Clients want to know how secure their data will be when using a telecom MVNO billing service. This includes data encryption, secure data storage, and protection against unauthorized access.

Q: What kind of customer support do you offer for MVNO billing?

A: Clients want to know what kind of customer support they can expect from a billing service provider for MVNOs, including the availability of technical support, customer service, and account management.

Q: How customizable is your MVNO billing system?

A: Clients want to know how customizable the MVNO billing system is and whether it can be tailored to their specific needs. This includes the ability to add or remove features, modify pricing plans, and create customized reports.

Q: How long does it take to implement your MVNO billing system?

A: Clients want to know how long it will take to implement an MVNO billing system, including the time required for integration, testing, and training.

Q: What kind of reporting and analytics do you offer for MVNO billing?

A: Clients want to know what kind of reporting and analytics they can expect from a billing service provider for MVNOs, including real-time usage reports, billing reports, and customer analytics.

Q: Can you integrate with our existing systems for MVNO billing?

A: Clients want to know if a billing service provider can integrate with their existing systems for MVNO billing, such as CRM, ERP, or financial management systems.

Q: How do you handle disputes or errors in MVNO billing?

A: Clients want to know how billing service providers handle disputes or errors in MVNO billing, including the process for resolving disputes, correcting billing errors, and issuing credits.

Q: How do you ensure compliance with regulatory requirements for MVNO billing?

A: Clients want to know how billing service providers ensure compliance with regulatory requirements for MVNO billing, including data protection regulations, consumer protection laws, and tax regulations.

Define the benefits of using Telecom billing system

Many consumers believe that a communications service invoice should contain information about their current expenditure, the services they are now using, and the services they are paying for. It is crucial to comprehend how Telecom billing systems function since, in actuality, telecom bills are only intended to explain how much you owe, not why.

Simply put, a Telecom billing system comprises all the procedures, data, and regulations that a service provider uses to determine how much money you owe them. Each supplier uses a unique formula to determine its rates, billing, labeling fees, and branding costs. Even if you can understand the billing system of one provider, this seldom results in understanding with other providers. 

So let's describe what a Telecom billing system offers.

What you don't know ultimately hurts you the most in business. When companies pay for telecom services, this is especially true.

Specific billing patterns and procedures used by telecom firms might incur significant financial expenditures. The good news is that most of these costs can be avoided for businesses that invest in active telecom expenditure management and have the tools to determine what to watch out for.

Features of electronic billing

In this cutthroat sector, offering consumers an effective and dependable method of paying their telecom-related expenses will change the game. A successful Telecom Bill Software should offer the option of electronic bills (E-bills), which allow subscribers to see their bills on digital devices like smartphones, tablets, or laptops.

Additionally, the telecom operator may save significant money by using this function instead of printing invoices. The money saved may then be used to pay for other crucial services for the business.

·         Record validation for data

To provide anti-duplicate protection, an effective telecom billing solution should be able to locate and remove duplicate entries from the system utilizing unique numbers of datasets. This screening procedure reduces mistakes related to duplicate billing of the same account.

·         Decreases errors related to the billing process

The billing process is undoubtedly a difficult task because telecom service providers provide users with various price schemes, including minute billing, charging based on the time of day, etc. Billing mistakes can harm a telecom company's reputation and cause it to lose customers to rivals. A reliable Telecom billing system gives the business a guarantee of quality.

·         Contains Detailed Billing Information

Subscribers to telecom services are constantly looking for methods to cut their costs. Giving customers thorough information about telecom consumption empowers them with the knowledge they can use to make wise decisions. A complete billing report should include monthly information on a subscriber's call duration, time and date of calls, message analytics (received, sent, delivered), data charges, etc. Subscribers should have simple access to this report via the company's web portal using their login information.

·         Provides management with trustworthy data

All telecom-related expenses, including consumption, assets, subscription rates, and other costs, should be tracked via an effective and efficient telecom Bill software. The telecom management team may utilize this data to decide more wisely and effectively on the direction of the business's growth.

·         Simple to Modify and Manage Pricing Schedules

The telecommunications sector is highly competitive, and businesses frequently change their pricing policies and tariffs. A telecom firm should be able to easily deploy new pricing tariffs with the help of an efficient Telecom billing system without having to stop any ongoing billing operations.

·         Process of Budgeting is Simplified

Telecom service providers may manage their budgeting procedures within their allotted budgetary limits with the help of an effective billing system. The system monitors client spending for the telecom business and notifies management when certain benchmarks are surpassed, allowing management to take prompt action to reduce costs.

Getting Professional Assistance

You might use internal resources, if you have the capacity, to assist in uncovering these omitted charges on your monthly telecom bills. A professional Telecom Expense Management (TEM) firm, more recently known as Technology Consultants, will help you find hidden costs and overcharges to save money and improve your bottom line. This alternative is most certainly more effective. A professional TEM service provider may also analyze your existing requirements and provide fresh suggestions that will meet your present and future demands and significantly reduce your monthly costs.

Telecom Billing: A Challenging Landscape

Telecom Billing Services are an essential part of the Telecom Industry. With the massive growth and advancement of the industry, Telecom Billing Software is constantly evolving.

Gone are the days when Customer Service Providers (CSPs) only needed to calculate billing for calls or occasional text messages. Nowadays, people base their life on telecommunication services. From ordering food to calling friends abroad, telecom is the lifeblood of the modern economy.

Billing Software must attend to the needs of a 5G, fast-paced age. Increasing demand for better customer experience, multitudinal business models, etc., induce innovative techniques.

In addition, we have witnessed an increase in technological offerings. Internet of Things (IoT), Machine to Machine (M2M), and other technologies are pushing for newer Telecom Billing Solutions. Telecom Billing Services must be on top of its game to emerge as a market leader.

Telecom's Billing Software Integration

A telecom service provider caters to a large number of users. They use multiple services and, in some instances, have numerous accounts.

It would be impractical to calculate their user charges through make-do software manually. Dedicated software for accurate billing like Telecom Billing Software takes care of these needs. It considers factors such as late payment, balance, overuse, discounts, offers, special rates, etc.

Integration of such a system helps in billing in real-time through an Online Charging System (OCS). Most processes are automated, resulting in efficiency. It makes it easier to generate reports and deal with wholesale billing and reconciliation through relevant Telecom Billing Solutions.

In addition, B2B and B2C customers emphasize user interface and experience. Integration of Customer Relationship Management (CRM) with Telecom Billing software has become inevitable.

A Flexible Customer Billing System

Good Billing Software should provide customers with multiple options to pay. It should also include opportunities to make changes to the bill plan and add additional services.

This flexibility allows businesses to focus on revenue growth and generation while providing customers the best possible hassle-free services. To make this possible, a Telecom Billing Solution has multiple features that effectively answer the needs of a dynamic business environment.

Customer Service Providers(CSPs) have long realized that users keep using new services, and their payment methods can change on the go. A Flexible Telecom Billing Software allows them to provide customers with tailored offers. And payment options such as:

●     Post-Paid

●     Pre-Paid

●     Pay On the Go

●     One Time Payment

It can also provide regional and service-level customization for a pleasing experience.

Customer & Billing Data Security

People are careful about their money and data. They must know that these things are protected through gold-standard security mechanisms.

Cyberattacks, such as ransomware, remain a real and constant threat in our world. And the telecom industry is no stranger to it. Therefore, CSPs must employ top-notch security measures to secure customers' data and provide safe payment options.

Best Telecom Billing Services mandate using a Secure Socket Layer (SSL) certificate. An SSL Certificate ensures data transfer between the device and billing platform is end-to-end data encrypted. Having such a feature helps in fostering customer trust and industry reputation.

Tokenization. is a process through which you can 'tokenize' your billing platform. It substitutes sensitive data with nonsensitive data that can't be exploited. Therefore sensitive financial information can be transmitted.

Telecom Billing Software incorporates these features, providing peace of mind and customers a safe experience.

Cloud-Based Reporting

Cloud reporting is a reporting service that allows users to access applications hosted on a cloud. A cloud-based reporting Telecom Billing Solution provides 24x7 anywhere in the world billing services.

Such reporting increases speed and efficiency across the system. The applications on a cloud can be accessed through different devices using web browsers.

A client doesn't have to control or manage the entire cloud infrastructure. You can log in to the cloud-based service using the latest software version. Your data will be backed up centrally and taken care of.

This software enhances your client reporting while simultaneously helping you cut your expenditure.

Being on the cloud is advantageous in natural or artificial calamities where business continuity is crucial. Data and reporting systems are securely stored off-site and conveniently accessible from any internet-capable device.

Thus, cloud-based reporting is the future of client reporting and fund reporting.

Complete Account Management Systems Integration

Keeping track of all revenues, expenses, and other financial transactions is made more accessible for organizations by using an accounting management system or accounting management software—additionally, such software assists business owners in obtaining the information necessary for decision-making.

A Complete Account Management System Software will have automatic tax calculation features and advanced financial report formulations. It will make it easier to produce balance sheets, advanced ledger reports, and income statements.

Similarly, this software will make it easier for you to handle all your invoices, receive payments and monitor them. This is a very efficient method of record-keeping.

While large business ventures need this software to handle crucial financial information, it is also essential for small-scale and medium-scale companies to install it because this will help lower their business costs.

There will not be a need for many employees in the accounting department as the job of 4-5 accountants will be managed by just one accountant using this software.

Secure Customer Billing & Subscription Payment Processes

When giving money, people need to have peace of mind. A secure customer billing process with multiple payment gateway integrations is the industry standard. If people feel unsafe with billing, it will eventually drive them away from the Customer Service Provider (CSP)

Telecom Billing Services have inbuilt security features that protect consumer information from hackers or leaks. They are constantly updated through cloud platform technology to get the latest security firmware updates.

Consumers can pay bills and get charged based on subscriptions at an interval of time without having to worry about them losing their money. Or their critical financial information is getting into the wrong hand.

Any good Billing Software will have cutting-edge technology in its security framework. Multiple layers of encryption go between the exchange of information or money between the CSP and the customer.

Self-Service Customer Management Portal Access

Customization is the king. People like to do things independently and be in charge of their services. The more customers can tailor their services to their tastes, the better they will feel about it.

This goes a long way in ensuring customer satisfaction and returns. Therefore, Telecom Billing Software has a Self-Service Customer Management Portal. These portals on the customer end give them access to managing their services.

They can track billing, usage, change plans, add or delete services, avail offers, be informed, etc. It is their one-stop-shop and destination for all things related to the service.

Self-Service integrated into Telecom Billing Services allows customers to set up usage alerts and monitor their usage. It also allows them to contact their CSP for any queries or complaints and acts as an intermediary between them.

A dispute resolution system can also be added to a self-service portal where dispute tickets are raised seeking resolution.

Offer Packaged or Customized Products & Services to Your Customers

Telecom Billing Solutions collect data insights that CSPs can use to offer your customers packaged or customized products and services. This gives better business delivery and satisfaction.

To compete with Over the Top service providers who use the internet for traditional telecom services such as WhatsApp, Line, Viber, etc., it is vital to tailor in personalization of products and services. With the advent of 5G and personalization and customization, Telecom Industry has a chance to get back at these OTTs.

Far from being an option, or an added perk in the landscape, today, personalization has become the most effective strategy to fight within the market.

A Telecom Billing Software plays a part by helping collect data and generating insights. Integrated with all the functionalities, Telecom Billing Solutions provide you with the necessary tools.

Users are more receptive to deals that cater to their needs and fill in the gaps that other services can't. This way, business expansion, and sustenance become possible. All this through one software!

Customized Dashboards for Real-Time Billing & Payments Data Visualization

Whatever your need may be, through customized dashboards, you can fulfill it and rapidly expand your business to achieve new heights. Data is the new oil, and through a Custom Dashboard and Visualization, you can use it to race past your competition.

Billing Software can provide a custom dashboard catering to your expectations, with all the necessary tools in one place. You can track your growth, double payments, identical records, minimize billing errors, manage invoices, etc.

Data Visualization helps you decode your growth and determine the areas you particularly lack. This includes complex mathematical functional visualization and simple charts. You can also get custom data visualization.

As mentioned above, data insight and customization give market players an edge over their rivals. They can design and provide services that others can't. Similarly, tracking real-time billing and data visualization helps you monitor and understand your business and growth.

Telecom Billing Software & Services: The Experience to Understand What's Better

In the industry, experience matters. A Telecom Billing Solution should know its audience. It is a complicated process to provide Billing Software for telephone service providers, Voice Over Internet Protocol (VoIP) firms, mobile wireless communication providers, satellite TV companies, and internet service providers.

For an effective Telecom Billing Solution, market knowledge and experience is critical. Inexperience can lead to various faults and errors impacting business and resulting in negative cash flow.

Customer needs such as facilitating cross-border transactions in home currencies or integrating multiple payment gateways will only be fulfilled when they're recognized. Telecom Billing Software built with recognition of such needs impacts the customer and helps expand the business.

How We Leverage The Telgoo5 Billing Software in the Telecommunications Space

Telgoo5 is a cloud-based SaaS platform that provides telecom billing services. It helps MSPs, Mobile operators (MNOs), Mobile Virtual Network Operators (MVNOs), Enablers (MVNEs), and MVNAs with billing options, and much more.

Business Services

Telgoo5 provides incredible functionality allowing businesses to create a product catalog and publish it. Apart from this, companies can also control the content of their website in real-time.

The software cuts through the competition in the industry by offering integrated customer self-service, APP's, and IVRs. It can also deal with complex taxation rules for legal compliances and revenue assurance.

Customer Relationship Management

The Telgoo5 Software also comes with an integrated Customer Relationship Management system that contains detailed customer profiles for better understanding and communication.

Their Self Care system also increases efficiency, reporting, and flexibility.

Online Charging System

Tegloo5 provides best-in-class OCS services that provide real-time charging. Charging is based on the number of events and the length of sessions. It can enforce hard credit limits and prevent overuse.

Telecom Billing FAQs

What is a Telecom billing system?

The collecting of consumption data, the calculation of charges and billing information, the creation of client invoices, the processing of payments, and the management of debt collection done by communication service providers is known as a Telecom billing system.

What is convergent billing?

Convergent billing combines all service fees into a single customer invoice and creates a unified customer profile.

What is OSS/BSS in telecom billing?

OSS/BSS stands for an operations support system and business support design in telecommunications. The distinction highlights a division of duties between sustaining network operations and the enterprise that the network is based.

What are the benefits of billing software?

There are several benefits of billing software, including quick generation of the invoice, faster payments and billing, easy management of business operations, enhanced security, easy accessibility, and unlimited cloud storage.

A Beginner’s Guide to Choosing Telecom Billing Software

Billing for your telecom service is the most important function for an operator. If your billing system is not working, whether you're a start-up or a large provider, you risk the fury of your consumers, whether it's complaint calls or, worse yet, negative comments on social media sites.

New implementation or migration of billing systems might affect your chances of quickly launching a new service to stay ahead of the competition. A telecom billing company provides solutions that can help you relax and bill correctly.

We'll go over all of the fundamentals of telecom billing software in this post: what it is, what features to look for when purchasing, and some examples of popular telecom billers.

What Is Meant By Telecom Billing Software?

Telecommunications billing is the entire process of gathering data usage information, applying relevant usage and rental charges, calculating the billable amount, generating invoices, processing payments, and managing debt collection.

Billing telecom software automates the process of telecom billings, allowing you to reduce costs and improve accuracy. The solution helps VoIP firms, mobile wireless communication providers, telephone service providers, cable and satellite TV companies, internet service providers, and other players in the telecom sector manage their billing processes.

4 Best Features Of Telecom Billing Software

Telecom businesses must deal with consumer data, which may result in significant bill preparation and sending time. This can lead to late payments and mistakes, which can negatively impact your cash flow. One approach to prevent billing problems and high customer attrition is to use robust telecom billing systems.

Without billing telecom software, telecom firms may give high availability and accuracy of itemized bills for their customers without requiring extensive training or an economics degree. Technically speaking, telecom billing system programs have powerful tools that allow businesses to check duplicate records and renew subscriptions promptly.

Let's have a look at the important features of telecom billing software to assist you in making an informed decision:

1.     Multiple Payment Gateway's Integration

When you integrate your telecom billing system with several payment gateways, you may significantly expand your operations. Customers expect telecom businesses to give various payment choices as the world becomes more networked through the internet. Companies that don't have it risk limiting themselves to customers using the same electronic payment option. Accepting many incoming connections might result in missed conversions and revenue possibilities.

On the other hand, having an interoperable telecom billing system may offer consumers the required flexibility and convenience, especially when making cross-border payments. You may extend your reach by integrating your payment solution with popular payment gateways, allowing consumers to pay their bills in their home currencies.

Consider using wire transfers to speed up the payment process while lowering currency conversion errors. Customers may also use it to pay in part installments if they have money difficulties. The finest billing telecom software saves time for accounting by reducing the time it takes to keep track of and receive these partial payments, allowing businesses to focus on areas that require more attention.

2.     Customer Relationship Management (CRM)

For telecom firms to provide relevant products and services to their consumers, it's critical to understand customers' objectives and goals. As a result, ensure your telecom billing software offers cutting-edge customer relationship management (CRM) technologies that allow you to develop an intimate knowledge of your clients and cultivate strong relationships with them. Typically, a list of telecom billing systems that includes CRM capabilities enables you to handle customer care duties efficiently.

The possibility of referring to an external source for additional information makes it simpler to keep track of client interactions and unify the presentation of data so that everyone may understand. Providing a centralized location where clients can look up billing details for telecom products and services is also beneficial to your customer support staff, who may now answer inquiries regarding discounts and service rates.

You can get everyone on the same page by using this method, which allows you to provide personalized communications and relevant messages to your customers. Personalizing communications may improve customer engagement and alter consumer behavior and buying habits.

You can use automated reminders to prevent late payments and increase cash flow by incorporating telecom CRM features into your telecom billing system. You may give customers adequate time to prepare the money and urge timely payments with automated notifications.

1.     Security

The number of cyberattacks on billing platforms is increasing as the world advances toward digital change. Malware or phishing are typically used to launch these cyber-attacks more often. Telecom billing systems must include exceptional security measures to prevent these attackers and offer clients a sense of security in doing business with them.

A secure socket layer (SSL) certificate is required to ensure the safe transfer of online data from customers' devices to the billing platform and vice versa. An SSL certificate provides end-to-end data encryption throughout the lifecycle, allowing users and subscribers to trust your platform.

Additionally, you should get an SSL certificate and tokenization capabilities to secure data even more. This may be especially essential when it comes to credit card numbers and other critical financial information that is used repeatedly. You may improve the security of your billing platform by tokenizing it. Packet sniffing, man-in-the-middle attacks, and distributed denial of service attacks are just a few traditional security and network threats you can prevent via tokenization.

2.     Check For Identical Records

Duplicate invoices are far more common than most telecom firms believe. According to recent statistics, roughly 0.1% to 0.05% of invoices paid are usually duplicate payments. Typically, this occurs due to compartmentalized business procedures that allow specialists in several accounts payable departments to make payments without adequate measures to prevent duplicates.

Even though many duplicate invoices are compensated once businesses discover the mistake, most necessitate time-consuming recovery analyses and manual resolution methods. This can lead to significant financial losses or clients fleeing your relationships. What's more, these consumers typically go to your rivals after discovering that you've charged them twice for the service they have purchased.

By accurately detecting duplicates, you can avoid billing difficulties such as duplicate expenditures and lost revenue, which may harm the brand image. This benefits both consumers and businesses, allowing you to maximize the impact of your message with existing customers while also enhancing the image of your telecommunication company in the community. Customers are not only a source of current business but also a potential new business; maintaining their happiness is critical to delivering excellent service.

Let's check out a telecom billing company:

What Is Telgoo5?

The end-to-end cloud-based SaaS platform is a telecom billing company that underpins Cable and Internet service providers (MSPs), Mobile operators (MNOs), Mobile Virtual Network Operators (MVNOs), Enablers (MVNEs) and Aggregators (MVNAs).

Telgoo5 offers an Omni Channel CRM, Billing, Online Charging and payment engine that drives many of the global brands in this space.

When it comes to maintaining the most incredible quality and integrity in our day-to-day operations, Telgoo5. Our goal is to provide every telecom operator with a dependable and state-of-the-art platform they can fully trust to deliver services to consumers. We try to keep evolving our operations as quickly as possible to satisfy the new demands of the rapidly changing telecom sector.

Top 12 Benefits of Telecom Billing Software

A telecom company has two different ways of charging its customers. It either manually calculates costs or uses billing software to automate the process. 

Businesses prefer billing software to manual billing for several reasons: automated billing, increased brand trust, high transparency, and accuracy. In this blog post, we will discuss what telecom billing software is and its benefits.

What Is Telecom Billing Software?

A telecom billing software is an application that a telecom service provider uses to calculate fees owed by customers. Sometimes, it charges customers based on the services used in real-time and automatically deducts the charge from a prepaid billing account. Other times, it automatically generates an invoice after a set time interval for a postpaid customer. 

Every telecom billing software incorporates billing, rating, tariffs, discounts, prorating, and payment processing. It uses the three main ways of charging customers – prepaid, postpaid, and convergent.

Benefits of Telecom Billing Software

A telecom billing app allows your company to:

Increase Billing Accuracy

Telecom billing software uses pre-written and tested algorithms to determine how many services a customer has used and how much to charge. It may deduct the cost from the customer’s prepaid account. Accurately charging users increase their trust in your company because of the transparency and accuracy in billing.

Easily Compile Detailed Invoices and Expense Reports

A telecom billing software automates producing detailed reports and invoices for your users. 

Customers like to see what they are being charged for in detail. A billing software lists, in a tabular form, the services used, days they were used, duration, and total tariff. It also incorporates any discounts or prorated refunds. 

Expense reports take the average human hours to compile for each customer, not to mention when you have thousands of subscribers. For billing software, it takes seconds and mere minutes for thousands of users.

Prevent Corrupt and Duplicate Data Entry

A human manually entering and compiling data is prone to errors like typographical mistakes or data omission. They may even process an entry multiple times. 

A telecom billing software prevents you from making human errors due to billing and rating. It also helps you filter out duplicate users by comparing credentials like social security numbers.

Fairly Bill and Manage a Large Number of Users

For big telecom companies with tens of thousands of subscribers, using telecom billing software is essential. Telecom businesses need to accurately and fairly charge all of their customers. Their users should be able to automatically generate account statements or apply a discount. Billing systems make it all easy.

Stand Out From Competitors

Your company is at an advantage over your competitors that do not use telecom billing systems. This is because your company will be regarded as more trustworthy than your competitors. Because you charge customers in a transparent manner they become repeat long-time customers.

Timely Manage User Subscriptions

If you run a subscription model telecom business, you need a telecom billing solution. Some billing processes will have to be automated to avoid errors and to speed up processing. 

For instance, imagine a customer who switches from a monthly payment to an annual payment method. You must immediately remove them from the monthly billed customers. Think also about upgrades, downgrades, and cancellations. Handling these sloppily is enough to destroy your brand.

Integrate With CRM and ERP Software

Telecom billing software integrates with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools to facilitate smooth customer experiences and expand self-service options. These self-service options include checking the account balance or topping it up.

Avoid Delayed Cash Flow

Telecom billing software helps you to reduce late payments from customers. If you have a human team working on generating invoices for clients, you are going to be dealing with a lot of late payments and even cancellations.

A telecom billing software sends out invoices and payment reminders at a regular interval. It allows customers to expect and plan for billing so that they are ready to pay immediately or soon after they receive an invoice.

Minimize Billing Errors And Customer Attrition

Too many errors and inconsistencies in billing lead to a depletion of brand trust. Also, customers will be annoyed at you and will cancel their subscriptions more often. Plus, your brand will suffer a barrage of bad online reviews.

Effectively Manage Invoice Exceptions And Customer Disputes

Telecom companies dealing with lots of customers will have many customer complaints. If you have telecom billing software that is transparent about how it collates data and bills customers, it will be easier to settle disputes.

Secure Customer Data

Telecom billing applications protect the data of customers. User data will not go through the hands of several human operators before it gets to the customer because processing happens between the billing software and the computer. So, a telecom billing app ensures billing data security.

Customize Billing according to the Tax and Business Requirements

Telecom billing software personalizes billing by generating invoices per user. The software considers discounts, the customer’s taxes, and the company’s compliance requirements.

Integrate Telecom Billing Software in Your Business Today

Telgoo5 has helped dozens of businesses integrate telecom billing software into their companies. Contact us today for a free consultation and free demo.

Benefits of Telecom Billing Software

Over the last 2 decades, we have seen tremendous growth in the telecom industry. So much so that it has become a need of the hour today. According to Forbes, the telecom sector has gained a revenue of nearly 1 and a half trillion by 2019.

With great revolution come great challenges. As it has become the need of every household, paying and managing the bills of telecom services has always been hectic for both the masses and telecom operators.

To cater to this challenge, telecom billing software comes to the forefront. Let’s have a look at what exactly telecom billing is, followed by the benefits of choosing a reliable telecom billing software to make life easy.

What Exactly is Telecom Billing?

To put it in simple words, Telecom billing is the process of collecting the data consumed, calculating it, and then generating a bill or invoice based on the units a telecom user has consumed. The user pays the bill to keep using the telecom services. This bill usually applies every month based on the aggregate of the telecom services consumed that month.

Telecom billing becomes a challenge for both the consumers and service-providing companies when no online third party such as software is involved in making the job easy. That’s where telecom billing software comes forward. Let’s have a detailed view of the number of benefits of using such software for telecom billing.

So, let's define the benefits of a Telecom Billing Software

Here is what a great telecom billing software provides you with:

●       Electronic Billing Feature

With the help of software, you can pay the bills online without the hassle of going to a place and standing in long queues just to clear an invoice.

●       Validation of Data Records

The records stored on billing software are fool-proof and easily verifiable. You can easily cross-check the data records to see if they're all valid using telecom billing software.

●       Reduces Errors Associated with the Billing Process

As said earlier, the records on an online software are usually fool-proof and error-free. Human error is eliminated when following an online billing process instead of an offline one.

●       Provides Detailed Billing Data

One of the unique features of using a proven telecom billing software is that it provides well-detailed billing data that contains all the information you need to enhance your user experience, unlike offline billing.

●       Empowers Management with Reliable Data

As the data available on the software is reliable and authentic, it directly empowers and excels the management from both sides, i.e., consumers and service providers.

●       Easily Change and Manage Pricing Plans

A reliable telecom billing software provides the facility of changing and managing the pricing plans anytime and anywhere, making it budget-friendly and handy.

●       Streamline the Budgeting Process

As said above, telecom billing software streamlines the budgeting process and helps you efficiently manage and align everything as per your income.

Conclusion

As an endnote, telecom billing software with these features is a must-have when there is a sheer need to shift from offline billing to online. Be it a consumer or a telecom service provider, the software serves both equally and efficiently. Contact us for bringing you the best service in telecom billing software at Telgoo5

MVNEs and OCS’s Absolute Guide

MVNE Contingent on accurate Online Charging Systems

In today's world of telecom providers, the MVNE plays a pivotal role in behind-the-scenes operations. MVNE or Mobile Virtual Network Enabler can be thought of as the backbone of MVNOs. They are a telecom solution for network infrastructure and other services such as administration, operations support systems, SIM provisioning, and business support systems. An MVNE specializes in the planning, implementation, and management phases of companies that offer mobile services.

Given the wide range of responsibilities that MVNE has, they will need support from many aspects, such as an Online Charging System (OCS). The industry has grown in complexity over the years. Telecom providers offer more services, giving their customers more choices. As a result, every MVNE will need an online charging vendor to simplify its process and provide real-time tracking.

At Telgoo5, we allow MVNE and MVNO’s to charge in real-time based on service usage.

You’ll need to provide a real-time telecom billing system to display the most up-to-date usage for customers. This prevents payment confusion that could ruin the customer experience. Telgoo5 also offers session-based charging and event-based charging allowing your business to customize your offerings.

How to Choose the Right Online Payment Method for Your MVNE Needs?

While many companies offer telecom billing systems, you'll want to find the solution that matches your MVNE needs. Here are some features that every online charging system provider needs.

Scalability

As your business grows, you'll need to handle a larger customer base. A system that loses its functionality during peak hours or can't handle an increase in subscriber count won't fit your needs. Make sure the OCS can handle both vertical and horizontal scalability.

Flexibility

Every online charging system should come with real-time charging and convergent billing. Convergent billing is the sum of all service charges into one invoice allowing customers to view the different services used easily.

Convergent billing offers many advantages such as:

●     Cross-service discounts so that customers can receive preferential pricing

●     Support for both pre-paid and post-paid billing

●     Maximize revenue streams and minimize leakage

Cloud-based System

A cloud-based online charging system continually works for you 24/7. This eliminates potential errors or system issues that a non-cloud-based system would have. Using the cloud ensures you can provide accurate charging, especially for MVNE companies, which must provide accurate usage to MVNOs or other clientele. Cloud systems can provide accurate billing for data, calls, SMS messages, and more.

Security Encryption

When it comes to customer records, their information must be encrypted and never compromised. The security encryption technology should be updated frequently to handle future cyber threats. Telgoo5 leverages Amazon Web Services and Microsoft Azure to ensure the complete safety of data and accurate processing.

Customer Service

Excellent customer service should always be a consideration with any vendor you work with. When it comes to wireless network infrastructure, data session failures or disrupted calls or texts may occur. As a result, you'll need instantaneous responses to serve your clients best. Choose a vendor that puts its customers first and has friendly representatives who quickly provide solutions.

Reporting and Analytics

Any OCS should offer telecom billing analytics that provides data into usage, behavior, and other stats. As an MVNE, gaining insight into your customer's behaviors allows you to see how you can better serve your clients and shape your operations to meet the ever-changing demands of the telecom industry.

Conclusion 

At Telgoo5, we offer innovative online charging systems specifically geared towards the telecom industry. We support the latest services, including 5G and IoT. Our cloud-based system offers real-time charging and convergent billing to keep your customers happy. Furthermore, Telgoo5 lets mobile operators customize their solutions by providing pre-paid, post-paid, IoT, and Machine to Machine services. As a result, MVNE, MVNO, and MVNA’s can tailor their services to meet the demands of their customers.

Not all telecom billing systems are the same. What makes a difference?

Every telecom business needs a robust system that accurately tracks usage and bills invoices automatically. Using a simple invoice management tool simply won’t cut it since it may not be suitable to track usage or handle a large number of customers.

Here’s how telecom billing software can help your telecom company:

Precise Billing

Inaccurate billing can jeopardize the relationship between you and your customers. These mistakes can hurt your brand image and the customer experience. Billing errors will ultimately lead to losing your faithful subscribers to your competitors.

Many telecom service providers have complex services such as charging by the minute, time of day, types of usages, etc. This means a one-size-fits-all invoice cannot work. Any telecom billing system features accurate tracking based on usage, time, managing discounts, and service types so that your customers receive accurate billing. Furthermore, the invoice will provide detailed billing data on telecom usage, which allows the user to make more informed decisions in the future. Subscribers are able to access the detailed report through an online portal, so they can reduce telecom expenses or optimize them to their needs.

Integration With Other Tools

Many telecommunication businesses use software tools such as an ERP or CRM, which aims to improve efficiency and track performance. Working with many separate platforms can lead to disorganization and chaos. Telecom billing companies usually offer integration with other tools so that the information captured from one software can seamlessly transfer to another. For example, CRM software organizes customer data. The telecom billing system will be able to upload the invoices to the CRM software so that you can filter out which customers have paid and which haven’t.

Offer Multiple Billing Methods

Telecom billing systems are more than invoice software. Depending on the services you offer and your customer’s needs, your business may require unique billing methods. Most high-quality telecom billing systems vendors offer a variety of billing methods:

●      Prepayment: Services are paid for in advance.

●      Post-payment: Payment is billed after service is rendered.

●      Convergent billing: An accumulation of service chargers that an operator used in a single invoice. Customers can have greater insight into the services they’ve used in one coherent invoice.

●      Roaming: When a customer goes out of a specified range and utilizes services from another service provider, there may be extra charges; thus, roaming is billed separately.

Automatic Billing System

As a business, you don’t want to spend time creating each invoice manually. Invoices should be able to accurately track, bill, and collect without any human intervention. The system may even be able to reject certain subscribers based on disqualifiers that your business may deem unfit. From the customer’s perspective, they will be able to easily customize and manage their plans online without having to call customer service, which can place more burden on your team.

Managing a large customer base can be challenging for telecom providers. However, a telecom billing system will keep your business organized and prevent potential billing errors.

Top Reasons to Integrate a Telecom Billing System

One of the main concerns of telecom companies is billing customers accurately. To build, grow, and maintain a large customer base as a telecom provider, billing for services must be accurately done with a telecom billing system.

Many factors go into accurately billing a user. The customer must be charged using the appropriate billing method - prepaid, postpaid, or convergent methods. Any taxes, debts, and other payments should also be taken care of.

When your business is working with thousands of customers who may also have multiple telecom accounts, the number of processes to monitor and charge go into the millions. You will then have to hire hundreds of staff workers to do that for you, or incorporate a telecom billing software that will easily automate all of the processes.

In a nutshell, a telecom billing system is software that gathers users' data and charges them appropriately for services used. A telecom billing solution creates CDRs for every usage by a customer account, records the data, charges the customer, and generates invoices as required.

Here are the top 5 ways that a billing system will save your telecom business time and money.

Billing in Real-Time

A telecom billing system uses an Online Charging System (OCS) to bill users in real-time. Every time a call is placed, text is sent, or data connectivity is turned on, the telecom billing software creates a Call Detail Record (CDR). The software uses the CDR to measure usage and charge the customer.

If the billing method is prepaid, the telecom software debits the user's credited telecom account. But if the method is postpaid, the software simply adds that CDR to records already held for the customer. Later on, the software generates and sends the invoice. Depending on the plan, a telecom billing software generates invoices every 30, 45, 60, or 90 days.

Automating Back-End Processes

Apart from charging customers on the go for services used, a telecom billing solution helps to automate the back-end processes of telecom businesses. This greatly reduces the workload for the staff.

Some of these back-end processes include adding new customers, removing old customers, generating invoices for postpaid clients, collecting debts, implementing discounts, and so on.

A telecom business cannot rely on the staff to go through the large database, working on all these processes. A telecom billing software automates the process and saves time and money for the company.

Wholesale billing and reconciliation

Apart from charging users, a telecom billing system can be integrated to monitor all transactions with a supplier. The telecom billing solution automates the process of sending payments to suppliers and creating records for those transactions.

Generating Reports

The use of telecom billing software automates the process of generating a detailed report of customer and company transactions. With the aid of software, it is super easy to generate reports for any time interval of your choice.

Billing Service Provisions

If a customer makes a one-off purchase, or orders some hardware fix, a telecom billing software automatically generates the bill and charges the customer. It can take into account taxes, VAT, and so on.

Telecom Billing systems are irreplaceable assets for telecom companies. Feel free to contact us to learn how Telgoo5 will easily integrate with your business and CRM, to save you time and money.

How to Select the Right Telecom Billing System for Your Business

Billing is one of the most important aspects of a telecommunications company, since it directly impacts the flow of revenue. Billing customers incorrectly, or failing to bill at all can be disastrous for telecommunications businesses. Telecom billing is also very complicated. Each individual account must be tracked for usage, have the correct rates applied to that usage, have the total cost calculated and have the correct invoice go to the correct customer. It is not a simple transaction. 

The best thing a telecommunications company can do for the health of their billing (and therefore, their business), is to rely on a telecom billing software. The software will handle all calculations, invoicing, and debt collection. The right software can really improve the health of a telecom business, while unburdening employees.

Here is how to select the right telecom billing system for your business: 

1.     Make sure the software you choose can do everything you need it to. The question behind the question here is how complicated is your business? Do you need really robust telecom billing software, or will a simple invoice management system suffice? Choosing a billing software that cannot do everything you need it to can be very frustrating. Similarly, overspending on a software that has a bunch of features your business does not use can be a costly error. The best way to go about this is to come up with a list of features you need before you even start researching telecom billing software. This list will guide your search and help you to narrow down your options.

2.     Check to see if the software will integrate into your existing systems. If your company relies on a CRM (Customer Relationship Management), the billing software you choose should integrate. If it does not, your employees will likely wind up tracking customer data in two different places. Not only is this boring and tedious, but it is a system that is rife with human error. You want your two systems to communicate and integrate with each other. If your favorite telecom billing system does not integrate with the CRM  your company is already using, then you need to cross them off of your list, as painful as that may be. 

3.     Ensure that the system is adaptable. When you invest in a telecom billing software, you are making a multi-year investment. Your business may change over the years, industry regulations may change over the years...a lot can happen. Make sure that the software you choose has a history of adapting to changing circumstances and can support your evolving business. 

4.     Analyze pricing. Telecom billing software is a significant expense, so make sure that the cost is something that your business can support. Telecom billing software can help your company to save and make money in the long run, but you have to make sure that you have the funds available to support the software today. This is not a business decision to take lightly. 

Remember, telecom billing software exists to make your life easier and your company more successful. Those should be your expectations as you consider which software to use.

Prepaid and Postpaid billing for ISP's challenges and Telgoo5 Solutions

Most people do not think about their Internet connection until it fails them. Every day, people everywhere access the Internet hundreds if not thousands of times. People check their Twitter feeds, look up directions to a new restaurant, read the news, and even do their jobs online. No thought goes into their connection, how it is supported, or even how it is paid for. The only time most people consider the infrastructure behind their Internet connection is when they are unable to access the Internet.

Fortunately, Telgoo5’s billing services help ensure that interruptions do not happen.

Telgoo5 is a telecom billing provider that supports Internet service providers (ISPs) with both prepaid and postpaid billing. With Telgoo5 services, ISPs can accurately and reliably charge their clients without service interruption. 

Benefits of Telgoo5’s prepaid billing:

When clients pre-pay for Internet data, they expect it to work when they need it to. Think of it this way - if you prepay for a meal and then arrive at an empty restaurant with an absent chef, you are not going to be too happy. Similarly ISPs need a way to track whether or not they have been paid, how much their clients have remaining on their account, and if or when services are paid for again. Consider it this way, if you are a restaurant owner serving customers who pre-paid for their meals, you need a way to reliably track which courses your clients have been served in order to ensure that one person isn’t being served two entrees when he only paid for one.  In order for ISPs to provide reliable prepaid service, they need a billing company that handles the payment to connection relationship seamlessly. 

Telgoo5’s prepaid features include charging, billing, automatic workflows such as degradation or plans, suspension and cutoff of services and restoring of services. Complete financial integration and reporting, Notifications via email, & SMS. With Telgoo5, ISPs will receive payment, and end-users will receive exactly what they paid for, nothing more and nothing less. 

Benefits of Telgoo5’s postpaid billing:

When clients post-pay for Internet services, their monthly bill varies based on services rendered. Let’s revisit the restaurant example. Most dining experiences represent post-paid models. Throughout the meal, customers can order as much or as little as they want. Once the meal is complete, they are billed for what they consumed. Someone who ordered only a few items will be billed less than someone who ordered a full 5 course meal. In order for ISPs to handle postpaid contracts reliably, they need billing partners who can track exactly how much data has been used, and which accounts are using data services when. 

Telgoo5’s postpaid features include complete control over the process of provisioning, activating and deactivating customers, a multitude of billing applications for charging, billing, and discounts, full control over postpaid tariff plan creation, and more.

At Telgoo5, we help ISPs to separate themselves from the competition by supporting whichever billing system they or their clients prefer. We have got your back regardless of how you choose to handle billing.

Inspire Innovation Immediately with a Convergent Telecom Billing System

2021 requires telcos to think on their feet. It is very important that a telecom operator frequently changes its strategy and adapts to the current market situation. For smaller operators such as Mobile Virtual Network Operator (MVNO), the challenge is to perform in the segment they are in. This segment is actually very competitive, especially in the developed countries such as the US and UK. In order to overcome the challenge of competition, it is required that you either develop a good telecom billing software or employ telecom billing services that have proven their worth.

Choosing a Telecom Billing System that Inspires Innovation

A telecom billing system that allows telcos to be innovative is very important in today’s time. Below are some essential features of such a phone billing software solution:

Convergence

Real-time charging platforms allow for convergence, which is very important in today’s time. A convergent charging platform is the gold standard for today’s telecom operators. It allows them to print single unified invoices that have all service charges reflected at the same place.

Faster monetization

Rapid monetization is the key to succeeding with your plans in the telecom industry. When you bring your plans to the market quicker, you are able to attract the interest of your customers.

Point of Sale

A point of sale is where the customers buy their telecom plans. The point of sale should be well-tested and work as per the requirements of different groups of customers.

Self-Care Options

Nowadays, many customers want to build their very own telecom service bundles. Therefore, you should offer self-care options. A multi-tenant platform that supports multiple user logins is required for this option to be a success. The self-care should come with options such as plan changes, payment methods, upgradation of services etc.

Analytics for Decision Making

An analytical package alongside a telecom billing system can make all the difference in your business strategy. It allows you to make impactful decisions, which ultimately help your business to grow.

Scope for Monetizing Every Old and New Service

Monetization of both old and new services is very much required. Nowadays, your telecom billing system should excel at service offerings such as prepaid, postpaid, IoT, 5G and broadband apart from the new-age OTT services like video streaming.

At Telgoo5, we have a readymade platform that caters to the exact needs of telecom operators. We also offer intuitive APIs, which can be easily installed for bringing in new functionalities into the system.

Harness Power of Innovative Next-Gen Telecom Billing Services to Succeed in 2021

In this age of technology, you need to be one step ahead of your competitors at all time. When it comes to the telecom industry, the competitive struggle is more intense because there are different types of operators in the industry. MNOs, MVNOs, ISPs and OTT service providers collectively form the entire telecom domain. Every player in the industry needs to be competent when it comes to telecom billing solutions, if it really wants to make a mark.

The Challenges for Telcos in 2021

2021 is expected to be extremely challenging for telcos, especially for the smaller players like MVNOs. Have a look at some challenges for telcos in the present times:

Revenue assurance

You simply have to deliver services as per your contract with the customers. Therefore, it is important to have complete revenue assurance. Considering the number of telecom services delivered these days, it is quite a challenge to be 100% accurate with revenue assurance.

Quick monetization of innovative plans

To break away from the crowd and provide unique telecom services, you need to have a billing system that allows flexibility in monetization. As a telecom operator, you should be able to combine disparate services and deliver them in an attractive manner. Also, the monetization needs to be quick if you want to exploit the trends prevailing in the market. For example, in the times of lockdown, you can provide conference calling as part of the package as more and more professionals are looking to connect remotely with their peers.

Management of third-party partnerships

There are simply too many things that an operator has to manage these days. It is impossible to grow one’s service catalogue – horizontally and vertically – at the same time without third party partnerships. Therefore, the complexity and challenge is huge, unless you have access to pro telecom billing services that offer APIs for third-party partnerships. A flexible system can manage various third-party partnerships with suppliers, video streaming vendors, payment gateways and shipping services. You can even manage an interconnect partnership for roaming services through an intuitive telecom billing platform like Telgoo5.

To overcome the numerous challenges, it is vital that a modern-day telecom operator uses telecom billing systems that have the necessary functionalities. Telgoo5 is an outstanding telecom support platform that simplifies day-to-day tasks and makes the challenge in 2021 simpler. The system comes with cutting-edge APIs that add new functionality and help in the evolution of telecom businesses.

What Is Next For The Telecommunications Industry In A Post-COVID World

The COVID-19 pandemic has caused a widespread impact on people, communities, and businesses around the world. The fast-paced outbreak has already rendered a lot of business contingency plans null and void due to its unexpected and unpredictable nature.

Telecommunication companies have also been caught in the crossfire. Companies relying on store footfall to enhance their revenue and subscriber base have had to hustle to come up with other plans. On the flip side, the need to stay connected and social has skyrocketed with people having to stay at home. This can be a good opportunity for businesses implementing the MVNO model to find success.

In fact, both for consumers and businesses, there has been a massive surge in voice calls, data use, and streaming. A lot of telecom companies have already tried to help by removing data caps and introducing new packages. For the telecom industry, this situation can be an opportunity to build a much more loyal and dedicated customer base and to emerge from the other side of the pandemic with a much more established business presence. For those offering or considering offering MVNO solutions, working with a reputed service provider like Telgoo5 can be a smart, insightful option.

Important Focus Points

Businesses in the telecom industry would be best served to focus on specific short-term goals to survive and grow in these conditions. Some important focus points can include:

• Efforts to expand the customer base

• Bringing together customer data from all relevant channels

• Reducing support costs by dramatically improving customer experience

• Developing new strategies to enhance ARPU (Average Revenue Per User)

Unifying Customer Data

As things get back to normal, customers are more likely to start engaging with telecom companies over different channels. Implementing a CDP or Customer Data Platform can help companies merge all this data and provide a seamless and consistent experience to customers.

This can be a salient way to provide cohesive solutions to customers in online and offline environments alike. Contextual experiences can enhance the value companies offer to customers.

Expanding the Customer Base

A deep understanding of how customers can use your services during these times can be a key component in being able to expand your customer base. For example, you can analyze exit intent on your business website to find product and service offerings that really resonate with new customers during the pandemic and its restrictions.

Simple changes in your acquisition strategy, like free home delivery of SIM cards or driving the installation and use of your mobile apps can be a great way to enhance customer lock-in and engagement. MVNO companies can take advantage of streamlined MVNO billing solutions and other features from a provider like Telgoo5 to leverage customer acquisition efforts.

Increasing ARPU

Providing new, unique, and varied user experiences can be an excellent way to engage existing customers and drive revenue while people continue to largely stay at home. You can use social proof displays to drive and expedite purchasing decisions, provide a fun, gamified experience across your website and apps to enhance the lead collection, and focus on time-appropriate messaging to provide customized, tailored solutions to customers who are staying at home or working from home.

Looking Ahead

The Wuhan virus or COVID-19 pandemic has reinforced the notion that being connected is a highly prized commodity. Keeping this in mind, it can be a good time for the telecommunication industry to embrace innovation and cater to a rising need for more customized experiences. In this environment, reacting to changes in customer expectations can be the most important element for telecommunication companies to keep growing and thriving. Forging partnerships with a company like Telgoo5 can prove to be decisive in such situations.

Why Research is Essential for Any Telecom Business

There are hundreds of steps that a telecom business must employ to ensure that they become a success and remain a success for years to come. These steps will differ depending on the type of business, but if there is one essential variable that all business owners can find useful – research

Business research is something that constantly needs to be implemented to ensure the utmost flourishment of a business. Trends come and trends go but the value of proper and practical research will never cease to exist and here are a few reasons why.

It Can Boost Your Sales

The only true way to grow a successful company is to deliver the services and/or goods that consumers are craving. No matter the niche of your business, understanding the demand of your customers and potential customers is critical.

But how is regular research going to lead to more profits? A unique method of research known as quantitative research is the answer. This will allow, for your convenience, the ability to get first-hand insight into the perspective of your clientele.

Employing quantitative research can be achieved via different types of consumer surveys (such as online and telephone surveys). The information you gather can answer some burning questions you may be having. For example, through said surveys, you can determine if your users are satisfied with the services you are offering and can identify which (if any) changes need to be made.

Allows for the Observation of Competitors

Businesses are always in competition with one another. This is especially true in the telecom industry, where so many similar phone plans are being offered. The more consumers you can draw the better, and businesses are constantly at battle with one another to increase their customer base. That said, in order to surpass your competition, you must first gain insight into their business practices.

Focusing on your specific industry, you can gather a list of the businesses you feel you need to compete with (keeping in mind location, company size, and other things of that nature). From there, document the types of services they offer, the demographics they are attempting to reach, and what makes them unique.

Being aware of these types of attributes can help you differentiate yourself from your competitors in an attempt to draw a wider audience. When you know what services your competitors are offering, you can find a charging system that will go above and beyond to ensure your services exceed customer expectations and help differentiate your business from your competitors.

You Can Properly Track Market Trends

It can’t be stressed enough that remaining stagnant in the business world can be detrimental. Regardless of the market that is being focused on, it is always important to understand the direction that the market is heading in.

Keeping an eye out for upcoming trends can allow you to tailor your goods and/or services in a manner befitting the ever-growing needs of your consumers. If old and outdated trends are being marketed, it could result in a loss of customers. Maintaining a modernized platform should be a top priority as most people will be looking for the best.

Continuing to keep up with new billing trends and practices will prove to be extremely beneficial. Telgoo5 offers solutions for any and all online charging needs. We are always happy to share our expertise and talk about how our platform can add benefits to your brand.

Transition From Legacy Systems To Modern Infrastructure with Telgoo5

We at Telgoo5 know that the ability to scale despite challenges and adapt to changes is crucial to your success in the telecom sector. This notion is especially true when it comes to online charging technologies – and dealing with the issues of legacy charging systems.

With new requirements and technologies at every corner, you have to be quick on your feet in meeting customer demands. Further, you must keep an open mind to making changes at a moment’s notice. Additionally, you must stay on top of the latest advancements.

In essence, we at Telgoo5 know that you must be ready for everything that your legacy charging system will not allow you to do.

Legacy Charging Systems Set You Up for Failure

If you have made it this far with a legacy charging system, the first thing you require is substantial applause. The next thing you need is to instantly look for a better Online Charging System (OCS) such as Telgoo5.

Remember that if you stick with the limitations of a legacy charging system, you introduce your customers to a world of trouble. In a day and age where customer experience reigns supreme, your consumers will find themselves stuck with tolerating problems from the past.

Standing by your legacy Charging System even in the face of better alternatives can expose your service to a host of issues. The following examples highlight the most glaring of these problems.

Latency Problems

You can face high-latency issues frequently if your network infrastructure is not set up for modern communication.

This can be quite a problem for data-savvy customers, which describes every customer segment in today’s day and age.

Charging Delays

Apart from overall latency, you can also face online charging delays.

This causes massive headaches for your customers and your billing department alike. Inaccuracies in billing could very well cause your whole operations to crumble with their consequences.

Poor Customer Experience

When performance issues become an everyday instance for your customers, they take pride in describing their overall experience as a bad nightmare.

Customers don’t know, and they frankly don’t care what is going on behind the scenes with your OCS. What they need is a better service, and failure to deliver on this promise can affect your overall brand.

Loss of Consumers

With better OCS services being offered at other providers like Telgoo5, it is not long before your customers start looking for a change for the better. Switching providers proves easier than sticking with your service. As a result, your customers decide to leave in favor of better service experiences.

Sticking with your legacy charging system drives your operation into the ground faster than you can think. It is absolutely necessary to get your ducks in a row and proceed towards better Online Charging Services.

The Ability to Scale and Adapt to Better Systems is Crucial Here

Fortunately, upgrading from your legacy charging system is not that difficult. All you need is an efficient online charging system provider. The rest falls in line if you know what you are doing. Most importantly, it gets easier when you show the ability to scale and adapt in the face of change.

Telgoo5 offers new technologies such as real-time charging and allows you to better serve your customers better. Along with improved customer experience, it also helps you cut unnecessary costs that come with the upkeep of legacy charging systems.

That is the reason why most companies are actively looking into upgrading their legacy charging systems.

Adapting to Change Doesn’t Cost You Much, But Provides a World of Benefits

We at Telgoo5 know that with the right Online Charging System Provider, proper upgrades will not cost you an arm and a leg. It doesn’t require you to pay a fortune in upkeep costs. And it will not ask your customers to start dealing with higher tariff prices.

Also, with that, you still receive smoother service delivery, timely modification features, and a better overall customer experience for your target market. This strategy effectively resolves any issues caused by your legacy charging system.

To understand the improvement process and its effects on your specific network, don’t hesitate to reach out to Telgoo5 today. We at Telgoo5 will be glad to answer any questions you may have and set you up with improved online charging services right away.

Setting Up Convergent Billing? Implement These Best Practices With Telgoo5

When customers are using your services, they want to spend more time on their calls, texts, and data exchange than dealing with billing issues. We at Telgoo5 know that in today’s competitive environment, not getting this convenience can cause them to switch to another provider right away. To make matters worse, this all happens before you even have time to turn things around for the better.

That’s why almost all telecom companies use convergent charging for improved customer experience.

Simply put, convergent billing helps your customers deal with different charges on their accounts in a single invoice. They no longer have to pay individual payments for multiple services or devices. Everything is now present in a single bill. This presentation makes their lives that much easier in a day and age where customization is the most critical factor in utilizing telecom services.

If you are integrating convergent billing through your mobile virtual network enabler (MVNE), it is essential to ensure they are set up the right way. Being mindful of the following best practices can help you determine if you are fulfilling the crucial requirements of this segment.

Best Practices for Convergent Billing

As mentioned above, ease of use should be your guiding force throughout the setup process for convergent billing. Remember to keep this simple rule of thumb in mind. Set up your convergent charging in a way that ensures optimal customer retention.

But apart from ease of use, the following tips by Telgoo5 are also crucial in setting up this billing mechanism. This strategy allows your customers to make the most out of the simplicity you are offering to them.

Make It Simple to Understand

Since you are representing all of your charges in a single invoice, it is paramount for that bill to be as transparent as possible.

Separate and segment your invoice into different sections, such as data and voice charges. If there are any other charges that you think need a separate section, make sure to list them accordingly as well. Setting up your backend convergent billing interface with this goal in mind is the key to achieving more straightforward billing delivery.

This distinction makes the invoice easier to read, and your customers appreciate this transparency as well. This process also reduces your call and inquiry volume that is related to resolving basic billing questions.

Make It Easy to Set Up

Convergent charging should be as easy to set up as it is simpler to understand. Ensure that your customer relationship management (CRM) application makes it easy to assign different charges to your customer profile. This refinement helps your representatives in delivering on-call changes without getting into unnecessary complexities.

This also holds for your customers’ end as well. Don’t use convoluted mechanisms. Don’t go for complex interactive voice recordings (IVRs). Don’t assign complicated service codes to use. Make everything as straightforward as possible.

This process helps your customers change their services promptly. With the assurance of a consolidated bill in mind, this easy setup translates to better customer experience.

Have a Clear Difference in Service Charges

While setting up convergent billing, you must offer a variation in charges through your MVNE.

Make sure to take a look at what your competitors are offering and develop your subscription packages to be better in delivery. With this, also ensure that your packages are different from each other to offer a diverse range of experiences.

Having little to no difference in subscription costs kills the whole concept of convergent charging. If you have a clear difference in subscription packages, it translates to a charging system telecom consumers find much easier to use. This notion also goes a long way in customer retention.

Contact Telgoo5, an Experienced MVNE, Today

To make sure that you are setting up complex convergent billing in an easy to use way, having an experienced MVNE is of paramount importance.

The Telgoo5 team can assist, with extensive experience in setting up convergent charging systems, we can help you achieve your goals with ease. Our targeted setup and delivery mechanisms setup convergent billing in a way that’s easy to use for your customers and even simpler to deploy for your company.

At the same time, we deliver these services at competitive rates, which is due to the modern infrastructure that we have built for our operations.

If you are looking for an MVNE to set up convergent billing or improve your existing online charging systems, don’t hesitate to call Telgoo5 today. The Telgoo5 team will be glad to discuss your needs and help you deploy better services for your customers in no time.

5 Key Aspects of a Billing System

While operating a business it is important to have a great billing system. If the bills are paid on time, then it ensures that the business is running smoothly. Lateness when it comes to the release of funds will not help in keeping the business afloat. Depending on the options that you have available, which may include payments via small installments or monthly payments, it is important to keep track of the funds coming in and out of the business. A good billing system needs to have certain key qualities that will help you keep track of payments. Cellular network operators need to consider the kind the elements the billing system that they will decide to implement possesses. A billing system is key to running a good business. Here are some of the important components of a good billing system.

Aspects of a billing system

1. Does your billing system have billing codes?

It is important for cellular networks to have billing codes since they offer an array of services. They include; data, voice calls, and message among others. When you have a code for each of the services that your business provides you can be able to keep track of the payments. Codes will also help you to be able to determine which services clients prefer most since they will purchase them more than the others. You should have billing codes which are in line with your business and which can help your subscribers pick out product and services easily.

2. A billing system should be able to track payments

Tracking the payment of your clients is a very important aspect of a billing system. If the billing system is operated from a computer whereby all the details are available it will be easy to keep track of the payments. The billing system should have an option which will enable you to send reminders to users a few days to the payment so they can remember to make payments on time. Employees will be able to keep track of clients who do not pay on time and send them reminders to make their payments. If the defaulters have gone past an agreed period the employees can be able to keep track of that and they will be able to impose an extra fee. The system should be able to allow the provider to contact the subscribers who have not made their payments and remind them to pay. This can be done by sending a message or via a phone call conversation.

3. It should be able to verify the users’ information and store their data

A network provider should have the data of its providers in their database. That includes their names, their address, their payment terms as well as any other information that is necessary. After collecting the information of their subscribers, they should also collect information that pertains to the product and services that the subscriber is using. Entering this data will help with easy retrieval of information where necessary.

4. It should be secure

Information entered into the database of any network provider about a subscriber is sensitive. The information should not be shared with anyone else and it should not be easily retrieved by any third parties. It is important for a billing system to be regularly updated in order to avoid access by hackers.  The information should only be accessed by users who have permission to access it. What payment methods are you accepting? If you are accepting payment methods such as credit cards you will have to ensure that you adhere to the standards which have been set by the industry.

5. Affordability

When you invest in a billing system that seems to cost less you are likely to incur technical hitches which involve disconnections. However, thinking long term and investing in a solution that is integrated will cost you less in the long run.

A billing system will help you keep your business on track and you will be able to retrieve information easily when you need it. You should list down some of the concerns that you have as a business providing communication services so you can understand what is most important when you are considering a billing system for your business.

Billing for MVNOs and MNOs

Both MVNOs and MNOs offer communication services to their subscribers even though MVNO have to buy bulk minutes and data from MNOs in order to cater to their users. MVNOs and MNOs perform similar functions such that most users do not know that MVNOs need to purchase bulk packages from MNOs in order to cater to them.  They perform functions such as;

• Issuing and activation of Sim cards

• Have branding and marketing

• Billing

• They set their own tariffs

• Offer customer care and support to subscribers

Due to the services offered by the two network providers to their subscribers, it is important for them to have a billing system. MVNOs rely on MNOs interconnect billing services.

Interconnect billing system for MVNOs

A majority of the MVNOs depend on the MNOs Interconnect billing system because they do not have their own. The interconnect billing system keeps track of income and spending as well as the demand in the price for airtime. Since the MNO will have a part in the operations of the MVNO, they can outsource an independent vendor. The vendor who will keep track of how data is being processed will help to ensure that both the MNOs and MVNOs get a fair share of their earnings.

When MVNOs receive incoming calls they charge the MNOs an amount of money that is less compared to the airtime charge. The fee charged can be termed as an interconnect termination fee. The termination fee of both the MNO and the MVNO is similar to the fee which the operator is charged.

In case of an outgoing call, the MNO will receive an imposed payment that is less than the airtime charge by the terminating operator.

MNOs

In the present day for any business to be able to maximize the profits that it is making day in and out, they need to have a billing system that will help in the charging of prepaid services. More and more people are purchasing smartphones and using them for data. Previously, a lot of mobile users would spend a big amount of their funds on voice calls as well as messages; however, there has been a change. In the era whereby everyone is on their laptops, tablets, smartphones as well as other internet devices, data is likely to be what most users are highly spending on.

That is why network operators put up good billing systems that help them in keeping track of their earnings and as well keep a record of their client’s information. Cloud-based systems and the Internet of things help when it comes to billing operations.

MVNOs

MVNOs have been in operation for several decades now and even though there have been speculations that they would be run out of the market they are still growing. In certain countries, MVNOs are dominant. MVNOs still depend on MVNEs to act as intermediaries. Those who can be able to predict the future based on their own careful analysis speculate that MVNOs are moving towards a huge digital transformation whereby they will be able to have control over their own data by owning it and being able to manage their own billing systems.

MVNOs can either choose to;

• Buy bulk services at wholesale prices from MNOs, brand them, and then resell them to their subscribers.

• Brand their services and make them available for users to purchase with MVNEs helping them to provide the services to end-users at a fixed commission.

• Sell their products and services and pay the MVNE based on the profits they get from their end-users.

Regardless of the options that MVNOs choose they will still be expected to pay a deposit to MVNE followed by monthly payments.

Since both of these network operators offer a variety of services, billing is not an option but a requirement. MNOs can be able to carry out their own billing hence they can be able to keep track of the progress that their business makes. MVNOs, on the other hand, will require MVNEs to act as intermediaries between them and the end-users. MVNOs should be able to choose which option will work best for them when it comes to their billing requirements.