5 Essential Features of a Telecom Billing System

Customer Relationship Management

Every telecom company needs customer relationship management functionality because it helps personalize communication with customers. As a result, it’ll boost engagement and convert more sales. A good billing system will manage every customer’s contract life cycle, handle customer-initiated contact, and oversee outbound contact. The CRM function can also perform many automated tasks, such as sending auto-reminders to subscribers to avoid late payments.

Identical Record Checking

Duplicate invoices can be pretty standard for many telecom companies. High-quality telecommunications billing software will help spot and prevent duplicates so the company won’t ruin its reputation or lose customers. Double billing can even lead to an eventual fraud investigation, hurting your business. The billing system can eradicate duplication by setting distinct identification with customer records, such as date of birth, social security numbers, and invoice numbers.

Business Model Support

Not all telecom companies work the same way. Many have different business models, such as usage-based, hybrid, pre-paid, and post-paid models. Telecom billing systems must be able to manage various services and rate plans. In addition, they should offer event-based and session-based charging. Furthermore, the billing system can conveniently convert the different services into one bill.

Integration with Multiple Payment Gateways

Customers pay through their smartphones and use various online banks to pay their bills. All of the best telecom billing systems have multiple payment options for subscribers. This makes cross-border payments easy and allows for greater convenience. Integrating numerous payment gateways reduces the time and friction for customers to pay their bills, which can, in turn, lead to increased revenue. A billing system should integrate the most popular gateways, such as PayPal, Western Union, MoneyGram, etc.

Automatic Tax Calculations

The tax structure of a telecom business will vary depending on the region. This means that telecom billing system software must be able to automate tax calculations for customers.

E-Bill Generation

Gone are the days when customers waited for physical mail to check their bills. Paper bills have become instant throwaways for most people. Telecom billing should have an e-bill generation system where subscribers can view their invoices online using their smartphone or computer. This gives subscribers the ability to check their bills anytime.

At Telgoo5, we offer the essential features you need, so you can send out error-free invoices and place your focus on other core areas of your business.