How Do MVNOs Work?

Mobile Virtual Network Operators (MVNOs) are companies that offer mobile services, such as voice and data plans, without owning the underlying network infrastructure. Instead, MVNOs lease network capacity from one or more mobile network operators (MNOs), such as AT&T, Verizon, or T-Mobile, and then rebrand and sell that capacity to their customers. In this way, MVNOs are able to offer competitive pricing and tailored services without the significant investments required to build and maintain their own networks.

Three criteria are commonly used to classify MVNOs

Yes, MVNOs are often classified based on three criteria:

Business Model: MVNOs can operate as service resellers, which means they simply resell the services of a single MNO, or as full MVNOs, which have more control over the services they offer, including pricing, branding, and customer management.

Customer Segment: MVNOs can target specific customer segments, such as budget-conscious consumers, business customers, or ethnic groups, and tailor their services accordingly.

Service Offering: MVNOs can focus on offering specific services, such as voice, data, or both. Some MVNOs also offer value-added services, such as international calling or roaming, that are not typically included in traditional mobile plans.

By using these criteria, MVNOs can differentiate themselves from the traditional MNOs and offer unique and customized mobile services to their customers.

Mobile Virtual Network Operators offer the following connectivity services

Mobile Virtual Network Operators (MVNOs) typically offer the following connectivity services to their customers:

Voice Calls: MVNOs offer voice call services, allowing customers to make and receive calls using their mobile devices.

Text Messaging: MVNOs also offer text messaging services, allowing customers to send and receive text messages.

Mobile Data: MVNOs offer mobile data services, which allow customers to use the internet, browse websites, and use data-intensive applications, such as streaming music or video.

Mobile Broadband: Some MVNOs offer mobile broadband services, which provide high-speed internet connectivity for laptops and other devices using a mobile data connection.

International Roaming: Some MVNOs offer international roaming services, allowing customers to use their mobile devices while traveling abroad.

Mobile Hotspot: MVNOs also offer mobile hotspot services, which allow customers to share their mobile data connection with other devices.

By offering these services, MVNOs provide a comprehensive mobile experience for their customers and offer alternative options to traditional mobile services.

Now that we know how MVNOs work and the services they provide, let us look at a few examples of Mobile Virtual Network Operators

Summary:

Mobile Virtual Network Operators (MVNOs) are companies that offer mobile services, such as voice and data plans, without owning the underlying network infrastructure. They lease network capacity from one or more mobile network operators (MNOs) and rebrand and sell that capacity to their customers.

MVNOs are classified based on their business model, customer segment, and service offering. They offer a variety of connectivity services, including voice calls, text messaging, mobile data, mobile broadband, international roaming, and mobile hotspot services. MVNOs provide a cost-effective and flexible alternative to traditional mobile services and target specific customer segments with tailored services. Examples of MVNOs include Boost Mobile, Virgin Mobile, TracFone, Google Fi, and Metro by T-Mobile.

What is a mobile virtual network operator (MVNO)?

A mobile virtual network operator (MVNO) is a telecommunications service provider that offers mobile phone services, but does not own the infrastructure to provide them. Instead, MVNOs purchase network services wholesale from one or more mobile network operators and then rebrand and sell these services to customers under their own name. This allows MVNOs to offer competitive mobile phone plans and services without having to invest in the expensive infrastructure required to support a mobile network.

What makes a mobile virtual networks operator unique?

A mobile virtual network operator (MVNO) is unique in the following ways:

1. Rebranding: MVNOs purchase network services from mobile network operators and rebrand the services under their own name, creating a unique customer experience.

2. Independent pricing and plans: MVNOs have the flexibility to offer their own pricing and plans, separate from the mobile network operators they purchase services from.

3. Targeted demographics: MVNOs often target specific demographics, such as budget-conscious consumers, seniors, or specific ethnic groups, with tailored services and plans.

4. Reduced infrastructure costs: MVNOs do not need to invest in the infrastructure required to support a mobile network, reducing their overhead costs and allowing them to offer more competitive prices.

5. Faster service and product innovation: MVNOs can be more agile and flexible in introducing new services and products, as they do not need to invest in upgrading their own infrastructure.

These unique characteristics make MVNOs a popular alternative for consumers looking for more affordable and customized mobile phone services.

What does an MVNO do?

A mobile virtual network operator (MVNO) provides mobile phone services to consumers, but does not own the infrastructure to support these services. Instead, an MVNO purchases network services wholesale from one or more mobile network operators and then rebrands and sells these services to its customers under its own name. An MVNO is responsible for the following activities:

1.      Marketing and customer acquisition: MVNOs market and sell their services to their target customers.

2.      Customer service and support: MVNOs handle customer service and support for their subscribers, including billing, technical support, and troubleshooting.

3.      Network management: MVNOs manage the network services they purchase from mobile network operators to ensure reliable and high-quality coverage for their customers.

4.      Plan and pricing management: MVNOs set their own pricing and plans for their customers, offering a unique and customized experience.

5.      Mobile phone and device sales: MVNOs may also sell mobile phones and devices to their customers, either directly or through partnerships with manufacturers.

In summary, MVNOs are responsible for the end-to-end customer experience, from marketing and customer acquisition to customer service and support, all while leveraging the network infrastructure of mobile network operators.

Why do mobile network operators need MVNO?

Mobile network operators partner with mobile virtual network operators (MVNOs) for several reasons, including:

1.      Increased revenue: MVNOs purchase network services wholesale from mobile network operators and rebrand and sell these services to their own customers. This provides mobile network operators with additional revenue from the sale of network services to MVNOs.

2.      Customer acquisition and retention: MVNOs can target specific customer segments, such as budget-conscious consumers, seniors, or specific ethnic groups, and help mobile network operators reach and retain these customers.

3.      Better use of excess network capacity: Mobile network operators often have excess network capacity, and partnering with MVNOs helps them make better use of this capacity, improving their overall utilization and efficiency.

4.      Increased brand exposure: MVNOs can promote and advertise the mobile network operator's brand, increasing its visibility and exposure in the market.

5.      Innovation: MVNOs can introduce new services and products more quickly and easily than mobile network operators, providing a way for the latter to stay innovative and competitive in the market.

Overall, MVNO partnerships can help mobile network operators increase revenue, reach new customers, improve network utilization, increase brand exposure, and drive innovation.

What kind of MVNOs are there?

There are several types of mobile virtual network operators (MVNOs), including:

1.      Discount MVNOs: These MVNOs target budget-conscious consumers with low-priced plans and services, often using the network of a single mobile network operator.

2.      Niche MVNOs: These MVNOs target specific customer segments, such as seniors, ethnic groups, or travelers, with tailored services and plans.

3.      Full-service MVNOs: These MVNOs offer a full range of mobile phone services, including voice, data, and text, and often partner with multiple mobile network operators to ensure broad coverage.

4.      Data-focused MVNOs: These MVNOs focus on providing high-speed data services, such as mobile internet and hotspot services, to their customers.

5.      Branded MVNOs: These MVNOs are often owned by large brands, such as supermarkets or cable companies, and offer mobile phone services under their own brand name.

6.      Enterprise MVNOs: These MVNOs cater to the needs of businesses and organizations, offering customized mobile phone plans and services for their employees.

Each type of MVNO offers a unique set of services and plans, targeting different customer segments and providing a competitive alternative to traditional mobile network operators.

What do MVNOs need to be competitive?

To be competitive, MVNOs (Mobile Virtual Network Operators) need the following key elements:

1.      Cost-effective network access: MVNOs need to secure a reliable and cost-effective access to a mobile network from a host carrier, often at wholesale rates.

2.      Unique Value Proposition: MVNOs need to differentiate themselves from other providers by offering a unique value proposition to their customers, such as lower prices, specialized services or targeted customer segments.

3.      Strong Brand: MVNOs need to have a strong brand that resonates with their target customers, and effective marketing to reach and retain them.

4.      Good customer service: MVNOs need to provide high-quality customer service to ensure customer satisfaction and loyalty.

5.      Flexible business model: MVNOs need to have the ability to quickly adapt to changing market conditions and customer demands, with a flexible business model that allows them to offer new services and packages as needed.

6.      Effective back-end operations: MVNOs need to have an effective back-end operation, including billing, customer service, and network management, to support their customer-facing activities and ensure a seamless customer experience.

The Complete Guide to MVNOs and the Services They Provide

Introduction to MVNO

Think of a large Mobile Network Operator like Sprint. Sprint owns cell towers and antennas, and directly sells network connectivity to users. Then, think of a smaller network like Tello. Tello does not own network infrastructure. Instead, it buys "space" in bulk from Sprint and resells to users. Tello is an MVNO. 

MVNO stands for Mobile Virtual Network Operator. MVNO is a network operator that buys access from an MNO, and then resells to consumers. The first MVNO was launched in the UK and quickly became popular because of cheaper rates and better targeting. 

MVNOs are partly or fully owned by MNOs. In other words, while some MVNOs have exclusive agreements with single MNOs, others buy network access from multiple MNOs.

Different Types of Services Offered by MVNOs

The services provided by an MVNO are dependent on which kind it is. Here are the four main types of MVNOs.

Full MVNOs

The only thing that full MVNOs get from an MNO is connectivity, that is, access to network antennas. Full MVNOs develop and manage their core network infrastructure and billing systems. They manufacture their own SIM cards and manage call flows and data flows. They develop and sell network services. In addition to doing these, they also take care of customer relations and branding.

Light MVNOs

Light MVNOs have no business with managing connectivity. It's MNOs that take care of that. Light MVNOs are only concerned about their customers. They throw weight behind customer relations, branding, niche services, and marketing. Light MVNOs are perfect for service and branding-oriented businesses looking to service an underserved niche.

Branded Resellers

Branded Resellers, also called reseller MVNOs, operate by selling access to an already existing customer base. What they do is sign a contract with an MNO, either use the same brand or rebrand to a new MVNO, and then resell the MNO services to their audience. 

The main thing branded resellers do is sales, distribution, and marketing. The MNO remains in full control of network services and tariffs, while the reseller MVNO worries about selling to more users.

Is it Worth Switching to an MVNO?

Fewer service costs

The main attraction of MVNOs is that they offer lower-cost services. They buy from the MNOs and resell at cheaper prices. 

It works this way. An MNO often has a broad customer base. In trying to offer a solid service to everyone in their base, MNOs have services that are broad, inflexible, underused, and overpaid. MVNOs focus on a smaller niche, customize their offerings, and so sell at cheaper prices.

Customized services

MVNOs focus on a smaller number of users and are concerned with segmenting their customer base to offer personalized services.  Even though MVNOs have the disadvantage that MNOs prefer their direct users to MVNO users, it rarely happens that a situation occurs where a network has to choose who to service.

How Do I Choose Which One is Best for me?

The best way to select an MVNO is to think of your business needs. Find an MVNO that suits your preferences, and has a solid track record.

Telgoo5 sets up MVNOs for businesses and service centers. Feel free to browse our full range of options.

5 Ways MVNOs Impact Your Business

When it comes to purchasing wireless communication, most businesses do not know where to start. All they know is that they need reliable Internet and phone services to support their business. Cursory research into wireless communication providers reveals too many acronyms and technical terms to understand, and most businesses wind up going with a sub-par solution just to cross the item off of their to-do list. Instead of throwing in the towel, consider using an MVNO for wireless communication. 

 An MVNO, or a Mobile Virtual Network Operator is a communication provider that does not actually own wireless network infrastructure. MVNOs purchase bulk access to infrastructure, and make it available to their own clients. Most MVNOs are complete businesses with their own marketing, sales, customer support, and billing platforms. In fact, you may purchase wireless communication through an MVNO without even realizing it. 

Below are 5 ways MVNOs may impact your business:

1. MVNOs negotiate rates. As a business, you probably do not have the time or ability to negotiate with wireless network infrastructure owners on your own. All you know is that you need wireless communication, and you need it at a reasonable rate. MVNOs purchase access in bulk, which means they do the rate negotiation for you. They then present you with prices and packages that your business can utilize. Every day, MVNOs save businesses time and effort by negotiating bulk rates before repacking it for their clients.

2. MVNOs handle wholesale variables. If anything changes at the wholesale level, an MVNO will understand it and handle it, keeping your business completely insulated from changes in the market. Wireless communication is a dynamic market, which means that MVNOs commit to staying on top of significant changes so that their clients do not have to.

3. MVNOs offer simple billing. The use of wireless communication can vary drastically over any given day, week, month, or year. This can make billing very complicated. In contrast, MVNOs purchase bulk access to wireless communication infrastructures, and often pass that type of purchasing on to their customers. With an MVNO you are paying for access at a negotiated rate. You are not accountable for every single minute of communication you use. This makes billing simple and easy to understand.

4. MVNOs can tailor their packages to your needs. Since MVNOs do not need to maintain their own networks, they have the freedom to create more tailored solutions for their clients. They have the funds and the resources to create custom packages, which makes them a fantastic option for most businesses.

5. MVNOs provide a better customer experience. As a reseller, MVNOs have the capacity to dedicate significant resources to customer care and support. You are more likely to get personal, dedicated support from an MVNO than from an MNO (Mobile Network Operator).

So if your business needs inexpensive, highly customized, well-supported wireless communication, consider purchasing through and MVNO. The hard part is simply remembering what MVNO stands for. The rest is easy. So contact an MVNO today and get your business communication off the ground in no time.

What makes a successful MVNO

Mobile Virtual Network Operators (MVNOs) play a crucial role in the market. They operate as the middlemen between mobile network operators who own wireless network infrastructures, and the end users who want to access wireless communications services. Every day, people rely on MVNOs to place calls without even realizing it. The mark of a good MVNO is its ability to reliably and seamlessly provide services such that all but the most savvy customers do not even realize that they are a part of the service equation. If you are considering entering the MVNO space, it is important to understand what success looks like, and the steps you will need to take in order to be successful.

Here are three more qualities that make a successful MVNO:

Reliability:

Frustration surrounding dropped calls is largely universal. When people today pick up their phones to make a call, they are not thinking about the incredible technology that allows them to reach anyone, anywhere, at any time. They do not consider the satellites circling the globe, the wireless network infrastructures that had to be created, or how that infrastructure is leveraged in a way that allocates network connection to them. MVNOs fit into that last and final part of the equation. They ensure that the technology and infrastructure that supports wireless communication is actually delivered to the end user in ways that make them usable. Technology and infrastructure do an end user no good if they cannot access it and use it. A good MVNO ensures connection every single time - without fail and without interruption. 

Cost-Effectiveness:

By purchasing bulk access to network services at wholesale rates, MVNOs can provide customized service at price points that work for their target markets. For example, the big 4 providers (AT&T, Verizon, Sprint, and T-Mobile) may not offer customized plans at the same level that MVNOs can. If your target market is price sensitive, as an MVNO you can slice and dice services in a way that is less expensive to the end user, and will therefore drive them to choose you over a large provider. 

Strong Relationships:

Successful MVNOs maintain fantastic relationships with the mobile network operators they purchase from. The fact is that MVNOs cannot exist without MNOs, so it is important for MVNOs not to bite the hand that feeds. Strong relationships led to better rates, quicker problem solves, and more services that MVNOs can eventually pass on to their clients. MVNOs that breed tension with MNOs do not last very long in the marketplace. This space is competitive, so in order to ensure success MVNOs have to network effectively.

How Telgoo5 Supports MVNOs:

Telgoo5’s modular platform offers an Omni Channel CRM, billing, online charging, and a payment engine that drives many of the global brands in the MVNO space. We handle business logistics so that MVNOs do not have to. We support connections between MVNOs and their target audience, and we are so effective that most end users do not even realize we are there. If you are looking to launch and/or maintain a successful MVNO, you need to work with Telgoo5.

The Strongest Benefits to Starting Your Own MVNO

Let’s face it; starting your own mobile virtual network operator (MVNO) is not going to be a walk in the park. In fact, it is going to be a long, grueling, stressful, and time-consuming endeavor that will probably have you questioning whether the end game is worth it several times throughout.

Due to the competitive nature of the industry and the manner in which it evolves, you have to be at the top of your game (at all times) to maintain and build a successful MVNO network. Thankfully, Telgoo5 can be a go-to source for you (but more on that later).

For now, while you are still pondering the thought of whether or not you want to start your own MVNO, perhaps you would be interested in learning about some of the main advantages of doing so?

You Would Basically Be a Retail Business

Arguably one of the best benefits of pulling the trigger on this ordeal is your business would virtually act as a retailer. Remember, MVNOs do not provide their own cellular network coverage. Mobile network operators (MNOs) take care of this task and as an MVNO you would basically be leasing the coverage.

Therefore, the pressure of providing reliable cell service to your consumers is mitigated. While there will be a plethora of other concerns for you and your network, this is not going to be one of them.

Support is Always There

Do not make the mistake of believing that you and you alone will need to develop and start your own network. As with any business, getting it up and running can quickly become overwhelming and it is something you should not be doing by yourself.

Here is the good news; MNOs are not your enemies. In fact, they will become your best friends with the infrastructure support that they are willing to provide. However, they will not partner with just any brand, as you need to have all the technical details in hand.

Furthermore, there are also mobile virtual network enablers (MVNEs) that can help you through your journey. Backend support, such as customer service and outsourcing, can be delivered by such businesses. This is where Telgoo5 can lend a helping hand.

Our track record speaks for itself and when it comes to helping your network with the ins and outs (such as billing and customer service). Our clients are our biggest fans.

You Can Help Consumers Save Money

Not all of society is willing to pay the outrageous service charges that most MNOs offer. This is where MVNOs hold an advantage as they are able to provide cheaper monthly plans and services overall.

Chances are you have been in the shoes of such consumers so why not make a difference yourself?

No Concern of Cell Towers

This is somewhat obvious but is still worth mentioning. As an MVNO, you will simply be utilizing the cellular coverage that is provided by the larger carriers. Due to this, overall maintenance, cost, and concern of the cell towers themselves will not be under your control.

Indeed, there are several reasons why you should strongly consider starting your own network. The beginning is going to be one of the roughest periods but always know that we are here to help. Feel free to reach out, the Telgoo5 team is happy to answer any questions, anytime.

Unlocking the Secrets to the Success of Data MVNO amidst Competition

Competition is a two-way street. On one hand, it diminishes profits as telcos are required to reduce the price of their offerings, but at the same time it pushes them to innovate. The situation is especially difficult for a data MVNO that does not have ample resources at its disposal. 

Challenges faced by Small-Scale MVNOs

MVNOs have become an integral part of telecom operations. Depending on the types of MVNOs, they can be divided into the following categories:

• Branded reseller

• Service provider

• Enhanced SP MVNO

• Full MVNO

While full MVNOs have control over every service except from network and spectrum (which they get from MNOs), the other three MVNOs depend on MNOs and MVNEs for performing different functions like:

1. Delivering applications and services to the users

2. Billing

3. Activation of customers

4. Marketing

5. Customer services

6. Management of SIMs

7. Distribution and sales

8. Management of devices like smartphones, tablets etc.

Due to their dependence on other entities, they work in restricted capacities. Hence, it is important for a data MVNO to choose an MVNE that offers a platform that is conducive to modern-day telecom operations.

How to Unlock Success for Data MVNO?

A small-scale data MVNO cannot change the dynamics of its operations, but it can maximize its outreach by choosing a partner that has the following functionalities:

APIs for different business use cases

An MVNO does not have the financial clout to purchase new software or customize an existing platform to accommodate for new services. As telecom industry is always evolving, it won’t be possible for a data MVNO to keep up with the requirements. For such scenarios, APIs serve as the best resort. A partnering MVNE that offers APIs for different functionalities can help an MVNO to fulfill ad hoc requirements without spending exorbitantly. APIs can help businesses in tasks like:

• Instant partnerships with new vendors e.g. install an API and access the services of a shipping vendor without going through the red tape.

• Integrate new databases e.g. APIs from Telgoo5 can be used to access NLAD database.

Convergent billing with OCS

An Online Charging System (OCS) performs real-time convergent charging. This allows MVNOs to send descriptive invoices with the mention of all service charges in a single bill. True real-time convergent charging prevents customers from exceeding data limits, lets them know exactly how much data/calls they have used and hence, promotes transparency between virtual operators and their clients.

Complete reporting and analytics

For an MVNO to be successful, it needs to create new and interesting plans that evoke subscriber interest. A data MVNO needs all the information about its subscribers e.g. their preferred roaming locations, data pack size, income group etc. At Telgoo5, you get access to a slave database that is directly updated by a master database located at the MVNE site. You also get analytics that are integrated into the billing system. With analytics capability, you can receive timely insights about your subscribers’ behavior and immediate needs.

Support for new services

New technologies in telecom industry like IoT and 5G are quite complex to deliver for a small-scale MVNO. But, with the right telecom services platform that offers complete scalability and multi-tenancy, you can handle the voluminous requirements created by the new tech with ease.

Telgoo5 is one of the best MVNEs in the telecom domain because it always updates its platform according to the industry changes. It has many years of experience in the field, and can help you deliver telecom services that are in line with modern-day subscribers’ requirements and preferences.

How to Find Reliable MVNO Billing Solutions

If you run your own mobile virtual network operator (MVNO) service, then you would be able to identify with the many issues that the sector brings to the table.

Whether it’s poor MVNO service or poor infrastructure, these problems can have a grave effect on the overall growth of your operations. But perhaps the most pressing issue comes in the form of subpar MVNO billing solutions.

It’s because not having an accurate MVNO billing contributes to a host of other issues. A sense of distrust by your customers, redundant processes regarding refunds, and an affected flow of revenue are all part of this equation.

That is why, for your MVNO operations to scale according to your expectations, you must have a reliable billing solution provider. But given that MVNO is a growing market and now has a plethora of providers, finding a credible entity isn’t as easy as it should be.

To help make the process easier for you, here are a few tips to help you find reliable MVNO billing solutions. Following them will help you discover solutions that help your operations every step of the way.

Check if the MVNO Solutions are Cloud Based

Instead of going through generic and obvious factors of credibility, such as the provider’s years of operations in the sector, the smarter approach is to look for more modern aspects in the MVNO service. This concept includes checking for cloud compatibility or support in your MVNO billing system.

It’s because billing systems that are based on cloud come with an array of benefits. For starters, they are safe from failures that arise from the dependency of physical infrastructure. They offer easier accessibility to your systems. And they also provide you with more security. As a result, you can steer clear of many common billing issues from the get-go. This notion also allows you to provide your customers with a higher quality of service.

Keeping this in mind, making sure that your MVNO billing solutions are cloud based is the first and most essential step in finding a reliable service.

Ensure That It Offers Convergent Billing

In today’s day and age, any MVNO service needs to offer convergent billing solutions.

Since most customers often use a mix of different voice, text, and data bundles, premade packages do not always work for the modern user. This is why you need to make sure that your customers are not only able to change their MVNO packages on the fly but that they are billed accurately when they do so.

This notion also helps you sort your charges in a consolidated format, which makes it easier for you to bill your customers according to usage and steer clear of duplicate and incorrect charges.

As a result, you and your customers can enjoy an absolute peace of mind that can only come with a reliable MVNO billing service.

Check If It Serves Both Prepaid and Postpaid Services

Reliable MVNO billing solutions are meant to take care of all your MVNO needs. That is why the ideal billing service is not focused on just one area of MVNO operations. Instead, it is designed to be a holistic solution for every segment of the service.

Keeping this in mind, you need to make sure that your MVNO service is supported by a billing solution that caters to prepaid connections just as well as postpaid customers.

This notion ensures that you don’t have to run around operating several billing solutions for different kinds of connections. A service that takes care of all your customers truly translates to a solution that you can rely upon.

At Telgoo, we provide a holistically designed MVNO billing service that doesn’t only help you run your operations with ease, but also assists you in growing them over time. With cloud connectivity, easy to use software, and multiple types of billing solutions, we can provide your MVNO with the reliability that you are looking for in your search.

Whether you want MVNO billing solutions for your up and coming service or need to use them for your existing network, don’t hesitate to reach out to us today. We will be glad to discuss your needs and help you benefit from personalized solutions right away.

Steps to Starting Your Own MVNO

Running an MVNO you have started is not a simple task. This does not mean you should stop pursuing this kind of business. All you need is to have steps that can ensure you do not fail before you begin. So what do you need to know?

Starting Out

An MVNO, like any other business, is risky. Clients will expect you to provide several services that will not fail from day one. With this in mind, you need to know the exact needs of your prospective customers before you begin. Once you understand their needs there is a need of being nimble in your response to maintain the current clientele while winning new ones.

The only way to succeed in starting is ensuring you make meticulous preparations. In essence, you need to have the following three things:

• A strategic and effective plan to allow you to reach your proposed target segment. This should include how to package and offer services to successfully get your message out there.

• Access to technology that will enable your business to deliver the services your target clients require during the kick-off.

• You also need to know how to quickly adapt your portfolio as demand for new services arises.

Crafting a Plan

Considering the specific dynamics of a market you are trying to reach is a complex task. Generally, there are two ways you can efficiently compete with your competitors.

The first step involves an intimate understanding of a particular set of clients. Access to detailed client information will help you better tailor services to suit their needs. For example, this can be bundling third-party digital services, tailored pricing and offering specific communication services to create an unparalleled service experience.

Secondly, you need to consider new services or a different way of offering your current services. As an MVNO that can identify pricing models, packaging solutions or services, you are on the right track to win clients from a wide range of various segments.

When you craft such a plan, you have made a crucial step to start your MVNO. You should not relax at this point. You need to make sure you learn from your clients to consistently improve your services.

Finding and Getting the Technology Required in Place

Once the plan has been crafted to perfection, the next step is ensuring you have access to technology that will efficiently work with the plan. The technology needed in this case includes those that are initially required and services you may require for you to grow as the market changes.

When you are selecting your technology platform, you need to make sure you will gain sufficient control and assistance over service configuration and creation. The telecom market can change at any time. It sometimes moves quickly, sometimes in a matter of hours. As an MVNO, you need to make sure you set up with a platform that will allow you to receive updates to your service packaging and portfolio as soon as they arise.

Bottom Line

At Telgoo5, we have the experience and professionalism required to help you start your own MVNO business. Our current clients regularly express their happiness in their decision to use our service to start their MVNO businesses. Contact us today so we can help you start an MVNO business that will not fail.

Finding an Easy to Use MVNO Software? Here’s How Telgoo5 Can Help

Launching your own mobile virtual network operator (MVNO) services is no easy feat. From obtaining infrastructural support to deploying your services to customers, the road to becoming an MVNO can be long.

One of the most crucial aspects of this process is perhaps finding an easy to use MVNO Software. It is because your operations support system (OSS) is the lifeblood of your MVNO platform. If it is intuitive, then it can help you scale your MVNO to the next level. On the other hand, if it is too complex to be operated, even by your trained staff, then it can take down your whole operation.

That is why it is imperative that your MVNO Software is not only highly functional but that it is also simple to use. With that being said, finding a MVNO Platform that strikes a balance between functionality and ease of use is not that simple.

Keeping this in mind, Telgoo5 has developed a state of the art MVNO Software Solution that maintains the required balance between functionality and simplicity. As a result, you can enjoy all the OSS tools you need to Become MVNO through a very easy to use platform.

To help you determine how Telgoo5 can help, here’s a list of some of the core features of our software solutions that can take your MVNO to the next level.

You Can Manage Multiple Services Under the Same Umbrella

Unlike most other MVNO solution providers that are very complex to use, the OSS solutions from Telgoo5 are purpose-built to make convenience shine through its functions.

That is why Telgoo5’s MVNO software is developed to provide an array of features through a single platform. From activating features to monitoring service performance, and from billing for content to tracking customer usage, you can execute crucial functions right through the OSS itself.

This way, your staff doesn’t have to jump from software to software to perform every single function. As a result, you can enjoy higher productivity and enhanced service delivery.

You Can Grow Your Subscriber Base Efficiently

Most other MVNO Solutions only help you Become MVNO and leave you to do the rest. But at Telgoo5, we make sure to be with you every step of the way and assist you in not only Becoming an MVNO, but also establishing your services as a credible provider.

As a result, we have made sure that our services do not only help you launch global services in just a few weeks but that they also come with the ability to optimize your operations.

With that, we also hold extensive experience in expanding our customers’ reach and growing their subscriber base through targeted programs that are bound to provide tangible results. If you are looking for a service that helps you scale your operations, then Telgoo5’s OSS might be the perfect fit for you.

All of this is done through the same, simple, and easy to use MVNO Software that has become the heart and soul of Telgoo5.

Our Holistic Billing Solutions Ensure Improved Services

Since accurate billing serves as the foundation of any telecom provider, we have ensured that our billing services follow a holistic structure.

Online charging system (OCS), taxation mechanisms, interactive voice recording (IVR), and customer relationship management (CRM) are just a few of the components in our MVNO Software that let you get the most of your telecom billing.

With simple to deploy billing solutions, these services set Telgoo5 apart from the run of the mill providers. To provide further accuracy, we also have an in-house service monitoring team that ensures all our components are running flawlessly. This makes sure that your services are not only being provisioned in an easy to use manner but that they are also error-free even in their most complex form.

With a growing list of partners all over the world, we are more than happy to help even more credible entities Become MVNO in their selected regions. If you are currently looking to launch your MVNO Services, or enhance your current breadth of solutions, feel free to reach out to us today.

How to Start a Successful MVNO Business

Every day more and more people are turning to mobile devices for daily tasks. These devices help people with many aspects of their daily lives using IoT and apps. An MVNO is a business that ensures it supplies clients with great speeds. If you want to start an MVNO business, there are several things you need to consider:

Get the Right MVNE

The only way your MVNO business can succeed is by ensuring you use a good network. The right partner will ensure you have the tools to manage subscribers, manage the services you offer and have a good platform for efficient reporting and financial flexibility. You should get an MVNE with a lot of experience as it will be integral to the success of your MVNO business.

Pay Attention to Technology

Research by various MVNOs shows that 49% of survey respondents have indicated they will invest in technology soon. Once you have planned your business, you will know the technology you need to use. This is when you will need to do some research on what services are available.

For instance, you will need an analytics tool irrespective of the size of your business. Take note there is no point in investing in a business that does not generate meaningful data. There are companies, such as Telgoo5, that have developed robust analytics solutions. You and your clients need data that is complete and accurate.

Use Your Users as a Base for Your Business

The majority of technology companies have a weakness in which they base their business on the company’s own needs and desires rather than those of their client. For your MVNO business to succeed, you must understand that the services your business provides must be geared towards your clients. Things to consider include but are not limited to, customer service, operational processes, value-add bundle, and helpful products.

Optimize Marketing Efforts

Every business needs a strategic marketing plan. Without marketing, your business will fail before it starts. For an MVNO, you need to plan marketing initiatives based on your value proposition and user persona. You should consider doing things that other MVNOs do not do. This way, you can challenge and beat your competition, while reaching your particular audience. High-quality marketing will always guarantee an ROI (Return on Investment).

Focus on Operational and Customer Excellence

Do some research on successful businesses, MVNOs or not. For instance, companies such as Apple and Amazon have ensured their customers expect a certain level of service. These clients have zero tolerance for operational hold-ups and glitches.

With this in mind, you should ensure your clients get the best speed and excellent service. If your MVNO does not provide this, customers will switch to one that does. Support features such as a dedicated call center is a of necessity to run an efficient MVNO.

Bottom Line

All the above are major factors you should consider when starting an MVNO. The demand for MVNOs is consistently on the rise and is expected to grow. Starting such a business is a great opportunity for success.

The business will be successful as long as the focus is kept on the user and you have solid planning. Contact us now so we can help you start an MVNO business that will challenge and surpass the rest in the market.

Best Practices to Building a Reliable MVNO Network

The massive infrastructural developments in the telecom sector have given way to many new business models. Voice over IP (VoIP) solutions, tracking services, and automated charging are just a few of the aspects that come to mind. But perhaps none of them are as impactful in their influence as a mobile virtual network operator (MVNO).

Since an MVNO network brands itself as a new network while using the infrastructure of current telecom providers, it brings a lot of competition to the telecom sector. Racking up existing prices, providing new services, and establishing a new brand is all part of building a scalable MVNO service.

But as easy as it sounds in writing, it can be quite tricky when you are putting all of this into practice. That is why if you are currently in the process of developing your own MVNO platform, it is extremely beneficial to have assistance and guidance.

Understanding this need, we have put together the most crucial aspects of building a successful MVNO. By keeping these best practices in mind, you will be able to develop your own MVNO network with ease.

Keep Your Competitors in Mind

Market Research is vital in every business model. But it is perhaps the most relevant when it comes to a reselling business such as an MVNO service.

That is why the first step towards building an MVNO platform comes in the form of knowing your competitors. Researching factors such as their pricing, their subscription models, their brand, and their marketing strategies will help you get an idea of what your competitors are doing. At the same time, it will also let you know what they are not doing well.

This awareness will help you build a compelling brand that steers clear of being a mere copycat. On the contrary, you can shape your own MVNO Network to have a distinctive yet appealing image that speaks to your target audience.

Be Careful in Setting Your Prices

If knowing your competitors is the foundation of building your MVNO Service, then offering competitive pricing is the very first step.

As mentioned above, in a reselling business model, it is the pricing that matters the most in setting your services apart from others. If your pricing is a lot higher than your competitors, then it will not provide you with potential higher advantages. But if it’s too low, then it might reflect poorly on the quality of your services.

This is why you should ensure that your pricing is set with a conservative perspective in mind. If you are planning to broach the market with low pricing, ensure to justify it to your target audience and design a marketing campaign that clears any doubts in their mind. Doing so will help you attract more customers without giving them any reasons to question the effectiveness of your MVNO Platform.

Keep Data Delivery in Mind

In today’s day and age, mobile data and resulting internet access are just as important as voice service itself. After all, it is the data service that lets customers enjoy video calls, social media, web browsing, instant messaging, and media exchange. In other words, it is what puts the “smart” in the smartphone.

That’s why, if your MVNO Network offers competitive voice services but falters on data plans, then you might as well shelve it on day one.

It is essential to make sure that you are launching your MVNO Service with a focus on data subscription plans. Make them as affordable as possible without degrading the quality of services, and you will be able to attract a wide variety of customers who want to access the internet and its related services on the go.

As evident through these suggestions, they are some effortless yet some very valid points to implement. If followed, these crucial yet straightforward best practices will help you build an MVNO Platform that’s created with success in mind.

If you need further guidance on how to launch your MVNO Network successfully, please feel free to give us a call today. We at Telgoo5 will be happy to answer any questions you may have and help you build an MVNO that stands out of the plethora of other services out there.

Does Your MVNO Give You the Best Service?

You have an MVNO that is working. So how do you know if you are getting the best service? There are several factors to consider that will help you know if you have the best service:

Does the MVNO support CDMA or GSM?

So you may be thinking of switching from your carrier to another. Cellular carriers use GSM or CDMA. The majority of MVNOs use both. Most phones work with CDMA or GSM. As an MVNO, you need to find a service that handles both. Take note some Motorola models, and most current generation Google-branded phones and iPhones have antennas that can use CDMA and GSM.

If you want your MVNO business to succeed, you need to connect with a carrier that supports GSM and CDMA. This way, you will ensure you do not lose clients who would prefer both systems.

Is a Mobile Hotspot Included in the Plan?

Longtime subscribers of MVNOs have some issues they would like addressed. For instance, they would like to know if a mobile hotspot is included. Users have tried to game MVNO systems with a third-party hotspot app. The problem is most, if not all, of these apps, do not work.

The truth is that a hotspot option, sometimes referred to as tethering, is not available with many MVNO service providers. Those that offer hotspots do not do so with lower-cost plans. This means you should check if the feature is included to ensure your subscribers get the service at competitive market rates.

Is Visual Voicemail Supported?

If your subscribers rely on or are accustomed to visual voicemail, make sure you can get it from your carrier. A good number of service providers do not offer the same. You may need to do due diligence to find out if they offer visual voicemail. Some subscribers find it tedious dialing into a voicemail archive to listen to one message after another.

Do Advanced Features Work?

Currently, most people have phones that support things like Wi-Fi calling or VoLTE (HD voice calls). They are great features for those who use them. However, most of the time they are network or phone-specific. Some MVNO service providers may not have them at all because advanced calling features are possible with specific phones.

Are You In Need of a Family Plan?

Most MVNOs cater to individuals. As such, a family plan may be a challenge to find. If you are getting into the MVNO business, you need to find a service that offers a family plan. Although most subscribers will not need a family plan, it is a good option to offer them. This way, you will have an extra edge over your competitors.

Bottom Line

These are five of the most crucial factors to consider when you are looking for an MVNO service provider. Not only will these increase the chances of success in your business, but they will also give an upper hand over your competitors. At Tegloo5 we have the best options to ensure the success of your MVNO business. Contact us today to get all of these features and more.

How MVNOs are Staying Relevant in 2019 & Beyond

Becoming a virtual mobile network operator (MVNO) in the U.S. telecom and communications sector is a feat that not everyone can achieve successfully. Whether you are a big tech conglomerate or a famous entertainment giant, your current level of success might not be relevant in the competitive MVNO segment.Why?

Well, running a MVNO service is more than just leasing the required network infrastructure. It is more work than designing lucrative pricing packages. And it is more time consuming than holding flashy pitch meetings.

But there’s a key to appreciating the importance of these requirements. It lies within understanding how these factors played out against those who did not pay attention to them. From there, it is a matter of avoiding those mistakes to run your own successful MVNO platform.

With this in mind, let’s take a look at some of the most hyped MNVOs of the past, how they met their downfall, and how you can avoid a similar fate with your telecom venture.

First Things First: What is a MVNO?

If you made it to this post, then you might already know what is an MVNO is and how it works. But let’s do a quick refresher to jog your memory.

Simply put, a MVNO works through a virtual telecom network that relies on traditional network infrastructure to run its operations. For instance, in the U.S., a MVNO typically relies upon the physical infrastructure of companies such as AT&T, T-Mobile, Verizon, and Sprint. The MVNO rents out a part of the physical infrastructure’s resources at wholesale pricing and sells it at a retail price to its target audience.

In other words, a MVNO is simply a large-scale reseller. What sets it apart from its original network partners or other counterparts are the services that it offers.

Why Do MVNOs Attract So Many Investors?

Those who know about the ins and outs of MVNO companies would know how several entities in the past took MVNOs as a “get rich quick” scheme.

The program was simple. Just spend a large amount of capital, lease existing infrastructure, and market your services to your target audience.

But if only it were as straightforward as that.

Not getting a realistic picture of the requirements, companies such as ESPN, Amp’d, and Disney all went down the path to launch their MVNO service anyway. Much to the predictions of industry experts, they all ended up failing rather spectacularly.

The main reason behind their disappointing results and subsequent shutdown were a lack of planning, vision, and long-term sustainability in terms of infrastructure support.

Whenever a company is about to launch a MVNO platform – it is necessary to get all its affairs in order.

In simple terms, experts advise any investors only to enter the sector if they are doing so with a clear plan of long term operations. If they don’t have a sustainable and easy way to run their MVNO companies, then it is more or less a doomed operation.

With that, if they keep a few factors in mind, then they could very well turn their new venture into a long term business.

How Can MVNOs Succeed in Today’s Day and Age?

Apart from well-devised planning, targeted marketing, and super-smooth presentations, running a MVNO service requires you to put in the work with a holistic approach towards your operations.

There’s no denying that you need to be at the top of your game in terms of networking and communications. But at the same time, you also have to be extremely focused on your customers’ expectations.

Similarly, you have to strike the perfect balance between uptime and quality, coverage and delivery, as well as billing and marketing.

Companies that follow these guidelines have shown particularly successful metrics against their efforts. This is especially true in markets outside of the U.S., which is judged by how the current number of MVNOs surpasses the psychological figure of 1,000 different providers. To put matters in perspective, these MVNO companies collectively serve over 10 percent of mobile users all over the world.

How to Make Your Mark in a Market Such as the U.S.?

When it comes to the success of a MVNO platform, the U.S. market is a bit different. New players in the telecom sector not only have to offer lucrative prices, but they also have to provide more flexible data plans. They have to deliver exceptional clarity in voice services. At the same time, they also need to provide consistent uptime in data and billing services.

Here’s the kicker. They have to do all of that while having exceptional support over pricing and quality. While this sounds extremely difficult, it is not impossible at all. MVNOs such as Google Fi is proof of that.

At Telgoo5, we exhibit all the necessary tools to turn your budding MVNO service into a success story. With exceptional billing, infrastructure, and a holistic MVNO platform, we make the process of launching your MVNO companies as easy as the click of a few buttons.

Apart from exceptional onboarding, we also take pride in our easy to use MVNO service management solutions. Whether you want to optimize your services, increase your number of customers, or expand your outreach, we are there for you every step of the way. With dedicated account managers and 24 x 7 NOC support, we are just a call away from helping you with any pressing issue.

Whether you want to launch your MVNO platform, or need to optimize your current service, feel free to reach out to us today.

Telgoo5 Mobile Virtual Network Enabler

The Telgoo5 MVNE is a cost-effective billing and customer care platform that is capable of hosting an unlimited number of MVNO’s or brands. The platform does so with complete flexibility, caters to the needs of all ​major MVNO models and provides seamless connection with different protocols on any network.

In the highly competitive telecommunications global market, agility and ability to market quickly are important factors for any MVNO that wants to be successful. The Telgoo5 MVNE platform backed by our support expertise and unmatched systems integration will enable any MVNO to benefit from a wide range of deployment models, functionality, scalability, and integration.

Telgoo5 MVNO platform is designed to form the foundation of any MVNO network while connecting the MNO partner with all MVNO back-office systems. It caters for hybrid, pre-paid and post-paid packages as well as various segments including Closed User Group (CUG) and residential communities.

System growth is fully scalable without any limitations on the number of brands or MVNO’s. It is only limited by hardware. We target businesses that would like to onboard devices rapidly, either into their proposed or existing managed-service infrastructures.

Why Choose Telgoo5 Enabler Solutions

Agile Project Management

• We provide organization and expertise

• We provide a personalized follow-up when it comes to delivering services

• We adapt to each customer’s project needs

• We deploy a project methodology that has been tried and tested

Technical Architecture

• We offer top-notch functionalities such as fixed-mobile convergence, pay as you go, pay monthly and real-time control

• We define interconnection models

• We design services based on the technical independence level you want

• We determine complicated call flows

Business Model Flexibility

• We help clients negotiate their contracts with MNOs

• We help clients optimize their business plans

• We provide billing customization to enable clients to control their P&L

• We determine technical optimizations for optimum financial performance

Telgoo5 MVNE Benefits

Seamless Integration – Our platform connects seamlessly with any protocol on any network, including GSM and CDMA.

Flexible – Our platform is designed to provide complete flexibility and to enable each MVNO to define its own services and processes.

Convenience – The platform takes care of all ​major MVNO models and can host many MVNO’s or brands.

Reduced Opex – This feature-rich and cost-effective platform will reduce the total cost of ownership as well as operational expenditure.

Individualization – The platform allows individual MVNO’s to tailor their currency, language, and more.

Easy Service Construction – Reduces deployment and development time, making it easy to focus on building your services.

Reduced Capex – Telgoo5 utilizes the latest technologies when developing software. This enables us to customize our software cost-effectively and quickly, depending on each MVNO’s business requirements, hence saving on Capex.

Get Started

Whether you are an MNO (Mobile Network Operator) or an MVNO (Mobile Virtual Network Operator), whatever the business or technical models you want to set up. Telgoo5

enabler solutions bring you the expertise and flexibility to help you make your MVNO project a reality or ​launch your project​. ​Contact us​ today to get more information.

The Difference between an MNO and MVNO

MNO and MVNO are both mobile operators who provide communication services to their clients. The biggest distinction between the two is that MNO can operate independently while MVNO will need MNO so it can fully function. Both MNO and MVNO being mobile networks, they are able to provide services such as voice calls, billing services, and customer care services (among other services) to end-users. An MNO can be able to provide these services to end-users on its own, but since an MVNO cannot be able to use its own frequency, MVNO results to buying radio spectrum from Mobile network operators. Below are the features of both of these communication services.

Features of an MNO vs those of MVNO

1. MNO operates from its own radio spectrum and has a license from the government to operate through it. When it comes to the assets that the MNO requires in order to provide services to its end users the MNO owns them all.

When it comes to the MVNO assets; MVNO either owns some of these assets – it ends up getting a lease for some of the assets from the MNO. There is also the possibility of an MVNO owning none of the assets and it ends up leasing all of the assets from MNOs. When MVNO leases assets from an MNO it is either in bulk or at a wholesale price. The MVNO has the option of letting the MNO provide customer care and billing services for them or MVNO provide the services themselves.

2. MNO buys its Network equipment from willing sellers and uses them to set up their own cellular or mobile network.

MVNO on the other hand purchases bulk packages at wholesale prices; these packages include data and minutes. MVNO basically acts as a reseller. After buying the packages they are branded and the services now offered belong to the MVNO. The communication services are then offered to users by MVNOs.

3. MNO offers support and customer care services to subscribers. MNO can offer customer care services to MVNOs subscribers. However, MVNOs can also offer customer care support services of their own and offer their own subscribers the support that they need, this includes answering any questions that they are likely to have in regards to the services being offered by the MVNOs.

4. Before making the equipment available MNOS first tests them to see if they are working and if they are in good condition. MVNOs being resellers do need to test if any equipment is working since they buy bulk packages to sell to their own end users. The types of equipment that they use for their own network coverage are already tried and tested.

5. Since MNOs have to bear the cost of putting up their own towers and so they can ensure that their clients have access to network coverage they are likely to charge more compared to MVNOs.

MVNOs will give cheaper services to its end users since it does not have to bear with the cost of putting up any equipment. They lease the equipment of the MNOs at a certain cost and they are able to give their services to subscribers in the same way.

Advantages and disadvantages of both network providers

Advantages of MVNOs

• Since the MVNOs do not have to bear the cost that comes along with putting up towers, they can be able to offer cheaper services compared to those offered by the MNOs.

Disadvantages of MVNOs

• As a subscriber using MVNO you are likely to have a low reception if you are in a place that is crowded. This is because postpaid customers are likely to get priority from towers compared to clients using MVNOs or those using prepaid services.

Advantages of MNOs

• Since they have their own towers on the ground they have wide coverage and can offer high-speed connection.

Disadvantages of MNOs

• Due to the cost associated with the putting up of towers their services are likely to be more expensive.

There are people who see MNOs and MVNOs as competitors; however, they are not – they both need to work together. Both network providers with their differences, advantages, and disadvantages can only work together successfully if they maintain a strong partnership with one another.

Fast Track Your Telecom Offerings with the Latest MVNE Solutions

Fortunately, Telgoo5 is a seasoned MVNE that has the ability to scale with the needs of your MVNO or MNO by specializing in fixed, IoT, fiber, ISP and other types of billing. We process hundreds of millions of transactions each day and work with many different companies in all levels of growth. We have the resources and infrastructure to grow with your customer demands, and we are skilled at allowing you a platform to scale rapidly and seamlessly. With a comprehensive audit trail and top-notch accounting, Telgoo5 is on top of its game at all times. We pride ourselves on being the best in class, and we keep our clients in the loop at all stages of the game.

Is your MVNE slowing you down or not able to grow as fast as you would like, Telgoo5 offers both flexibility and ease of use. With so many options built in your time to market will be extremely short.

At Telgoo5 we pride ourselves on being more of a partner than a vendor. As such, we make sure that we schedule regular calls with our telecom partners to make sure that they are apprised of everything that we are doing at every stage of the game. Each MNO or MVNO is assigned a representative that has an intimate knowledge of their business and ultimate goals. This allows us to help them from the ground up, and be able to assist with any scaling needs in real time. We know that scaling is one of the most challenging times for any business, and we pride ourselves on providing out-of-the-box solutions and a flexible and robust platform to help businesses scale with ease.

With CDR-based billing and charging that performs both offline and in real-time, Telgoo5’s telecom billing system was designed for the specific needs of MVNOs and MNOs. Furthermore, we always account for taxation in billing and can aid businesses in navigating complex telecom taxation matters.

This consideration allows you to rest easy and know that everything is taken care of for you. We have hundreds of different billing profiles and get set up to over one thousand unique combinations of billing, so you can tailor our products to fit your specific needs. You never have to use what doesn’t work for your company. We are all about streamlining the process, making it easier on you, and excelling at our mandate of amazing customer service.

Telgoo5’s platform is sophisticated and integrated; able to handle plenty of demand. Even though we have plenty of satisfied clients, we make sure that each of them is able to choose a customized solution that fits them perfectly. We understand that every business has different needs and will join us at various stages of their development. As such, we treat each and every business as a unique partner that we are committed to serving. This commitment from us keeps your business free to do the important work of attracting new customers, building your brand, and making your business the best it can be. Think of Telgoo5 as a solid platform that allows you to focus on the crucial work growing your business.

MVNE’s are the core of your business, choose Telgoo5 which is associated with the biggest MVNO’s and most successful aggregators.

If you are a new MVNO or MNO, you need an MVNE partner that has your back. Telgoo5 is that partner!

Why MVNO’s Are offering unique solutions from Traditional Service Providers

More and more people are jumping on the MVNO bandwagon, and frankly it’s really easy to understand why! MVNOs offer so many solutions that are just refreshing in the age where we feel like we’re constantly getting nickel and dimed by our telecom provider.

MVNOs, or mobile virtual network operators, allow you to have substantial flexibility with your plan while paying far less than you would with a traditional provider. Let’s look at the unique solutions that MVNOs are providing- and one challenge that they have when it comes to competing with the big companies.

You’ll Save Money

The number one reason why people switch to MVNOs is to save money. Since MVNOs have less overhead, they can sell you service for a lower rate. You’ll often find MVNO plans to be far lower than those of traditional carriers, and as a bonus, they’ll come with far fewer fees!

Since many of us find our phone bill to be one of the biggest expenses of the month, a chance to cut back on this big bill is a welcome relief! Many MVNOs give you excellent service for a fraction of what you spend on a “regular” phone bill over the course of your month. That alone is incentive enough to switch!

MVNOs that partner with good MNVE’s like Telgoo5 offer you all of the services that you’d expect from traditional companies, like seamless billing, great customer service and uninterrupted service. You won’t sacrifice quality when you opt for an MNVE!

You Can Select Your Plan

Talk about getting the best of all worlds! The big telecom companies are famous for letting you customize your plan- for a cost. MVNOs give you the option of choosing your plan, but for a fraction of the cost. There are certain MVNOs that also serve niche markets, so they have specific plans that cater to different demographics. Simply by doing a little research, you’ll be able to get the right plan for you!

Telgoo5 offers itemized biling so you can see exactly what you’re paying for. This is a huge perk when you are customizing your plan!

There Are Generally No Contracts

One major are that MVNOs differ from traditional providers is that they do not hold their customers to contracts. The big providers will often rope you into a multi-year contract with big penalties if you cancel it! You don’t have to worry about that with MVNOs. If you want to switch your provider, you can.

MNVOs offer the best of both worlds. As they are generally affiliated with MNVEs like Telgoo5, you can expect professional service and white-glove treatment without the pesky contracts of the bigger companies.

You Can Use Any Device That You Want

Guess what? MVNOs welcome all different phone devices into the fold. Most of them will allow you to use any device with their plans, meaning that you don’t have to purchase a specific phone in order to tap into what your MVNO has to offer. Since phone plans are often a huge part of your monthly bill with traditional providers, consider this to be a huge bonus. MVNOs are much more flexible than the more traditional options.

Even so, you’ll still get itemized bills that go through all of your transactions in detail. Companies like Telgoo5 utilize sophisticated billing software that works specifically with each MNVO to make sure that all of their customers are being served properly.

But… What’s The Catch

We promised that we’d discuss one challenge that MVNOs have as they stack up to traditional carriers. MVNOs usually have less on-site infrastructure, which allows them to pass on savings to their end customers but also means that they have   when it comes to customer service and billing. In short, MVNOs have trouble scaling properly because they don’t have the infrastructure in place to support large expansions.

Customers do not want to lose service, have trouble with their billing, or not be able to speak with a customer service representative when they need to. That’s why smart MVNOs turn to MVNEs like Telgoo5 that can provide them with the infrastructure that they need to run behind the scenes! Telgoo5 is an MVNE that makes sure all of the bases are covered for your MVNO, including billing with secure gateways, consistent communication, and a full service back office call center. We pride ourselves on having a billing system that’s all about you- the end customer!

What Are Customers Looking For In An MVNO

With phone bills and costs skyrocketing, many customers are looking for alternatives to phone service, and one of the places that many of them are flocking are MVNOs.

MVNOs offer great service at discounted prices, which is what makes them so attractive to customers all over the country. Unfortunately, MVNOs get a bad rep from time to time. That’s because they are sometimes maligned as being less professional as traditional carriers.

Customers who switch to MVNOs are looking for providers who can give them phone service at a lower cost, as well as providers that give them consistent service. They also don’t want any nasty surprises on their bills. How can you set your MVNO apart from the rest?

Uninterrupted Service

Your customers expect uninterrupted service from their MVNO of choice. This is literally the number one thing that they want from you. If your service is spotty or their calls keep getting dropped they will go elsewhere.

It’s important to keep the end-customer experience in mind, especially when you’re scaling quickly. If you don’t have the proper infrastructure in place, you’ll wind up causing problems for your customers and losing them quickly. That’s why it’s really important for MVNOs to pair up with MVNEs that can scale rapidly. Telgoo5, a division of (v)WeCare, knows that API failures can lead to lack of service, which is why we put a special premium on being able to scale with your company. That way, you can rest easy that none of your customers are losing service!

Great Customer Service

As with any other type of business, MVNOs have to have top-notch customer service. Customer queries, questions and complaints will come in through a variety of different channels, including traditional phone calls, live chat and social media channels. Be prepared to deal with an influx of contact from your customers, especially if you are scaling.

(v)WeCare customer service reps are uniquely positioned to be able to scale with your MVNO and provide the best customer service available over a number of different channels. Our reps are also schooled in all of your product offerings and able to act independently to solve customer problems. This level of excellent customer service will set your MVNO apart from others!

Organized And Itemized Billing

One of the biggest customer fears about MVNOs is that they will get charged exponential fees for services like roaming or WiFi usage. These fears are often unfounded, but have been drilled into the heads of your potential customers by traditional phone carriers that don’t want to lose the business. It might be an unfair stigma, but it is one that you’ll have to deal with if you want to be a successful MVNO.

You will need to pair up wiith an MVNE that has a sophisticated billing system that is both professional and very clear to the end customer. Telgoo5’s billing system puts a premium on being transparent and professional, so the customer always knows what they’re paying for. There are no surprises in the bills and they come out every month right on time. As your MVNO adds more services, smart MVNEs like Telgoo5 will work with you to work them into the billing. Part of smart scaling is being able to bill your customers in a timely and accurate fashion. Telgoo5 can help you with that!

Secure Payment Gateway

Finally, your customers will need a secure payment gateway to pay their bills. Nobody wants to put their credit or debit card information into a website that might not be totally secure, so smart MVNOs will make sure that their payment gateway is secure, SSL compliant and easy to use. That way, customers will feel compeletely comfortable putting in their information.

Just like (v)WeCare, Telgoo5 prides itself on security and offers MVNO customers several different payment gateways for transactions. Your customers will know that their precious credit card information is safe when they pay onlilne. This will help them feel secure with your MVNO and be more inclined to recommend you to others!

MVNOs are relatively new platforms so many customers are a little gun-shy. Help them get more at ease with your MVNO by taking the suggestions in this article to heart!

Don’t Go It Alone- 3 Major Reasons Why You Need An MVNE

MVNE and MVNO are two terms that are interchanged often in the business world, but they are totally different and understanding the distinction and the value of a good MVNE can save your business tons of money in the long run!

MVNE stands for Mobile Virtual Network Enabler. It’s a fancy term for companies that work with MNVO providers to offer a comfortable infrastructure for growth, handle administrative and billing tasks, and provide services at wholesale costs. MVNOs are Mobile Virtual Network Operators, individual companies that partner up with MVNEs to streamline their service and grow their customer base.

Think about an MVNE as a trusted safety net for your business. The best ones are able to withstand rapid growth and company change while catering to your operational needs. Smart MVNEs have secure, fail-proof operating systems that are constantly being updated and monitored for any problems. They will also conduct regular meetings with MNVOs as part of their commitment to customer service and transparency. Partnering with the right MVNE can skyrocket the success of your business and solidify your customer base.

You’ll Save Money

Many MNVEs save money to providers by offering cloud based solutions and handling these transactions from start to finish. You’ll save plenty of money in server costs, and also conserve more of your time, allowing you to focus on other important parts of your business like marketing or customer sales. Essentially MNVEs provide a comfortable space for you to operate within, taking care of all of the logistics and infrastructure.

At Telgoo5, a division of (v)WeCare, we know that the bottom line is important to MNVOs. That’s why we offer weekly calls to MNVOs and constantly keep them apprised of all of the innovative things that we’re doing to help them grow. Our feature-rich system is easy to use, and we consider ourselves to be much more of a partner than a vendor. We take care of distribution and inventory, using our market knowledge to save you as much money as possible.

Your Billing Will Be Taken Care Of

If accurate customer billing is a headache that you don’t want to deal with, an MVNE with billing capabilities could be the perfect solution to your problem. MVNEs offer outstanding billing services, saving your tons of money in administrative costs and keeping all of your customers right on track.

Telgoo5’s sophisticated billing software was designed to faciliate smart, accurate billing through periodic bill cycles that keep all of your customers on track. We pride ourselves on being a one-stop-shop for MVNOs, and we know that accurate billing is one big part of that. We have also been operational since 1999, so we know exactly how to deal with mulitiple customers and handle just about everything. We’ve seen it all!

They Can Scale With Your Company’s Needs

The last thing that you need is technology failing you when you’re trying to build your customer base. Unfortunately, nothing makes customers flee faster than infrastructure that can’t keep up. Good MVNEs know that they need to be able to scale with your needs or your customers risk losing service. That’s why it’s critical to find an MVNE with no single point of failure, a rich and flexible platform and an outstanding support team who will work with you to shoot for the stars!

Telgoo 5’s platform was designed specifically to scale. It was built from the ground up and is constantly being updated and enhanced to ensure that our customers are getting the best service possible. Our feature-rich platform combines CRM and BSS for a platform that simply will not let you down. We perform over 500 million transactions every day, employ over a thousand people and have offices all over the US. Our infrastructure was designed for US-based customers, and so far the reviews have been out of this world!

MVNEs are designed specifically to help streamline the process of getting your product to your end customers. Why worry about the hassle of trying to incorporate administrative tasks like billing, inventory or shipping onto your already full plate if you don’t have to? Choosing the right MVNE to partner with will save you tons of time, energy and money!