Stay Covered on Every Front with an Evolving AI-Powered Billing Software

The billing requirements faced by telecom operators keep on rising with each passing day. There is so much to do and so little time to waste. With 5G and IoT added to the catalog of services, the challenge is only going to become tougher, unless you have a billing software and B/OSS solution that fulfills new requirements.

Stay One-Step Ahead with AI-Integration

Considering the rapid changes in billing and delivery processes, a telecom operator needs to stay proactive with his subscription plans, business operations and order management. It is impossible to pre-plan and deliver services via a monolithic platform that is reactive in nature.

At Telgoo5, you get access to an AI-powered platform that anticipates your needs before they become an urgent requirement. As a result, you can create custom flows to manage customers’ demands. The ability to make sense of the vast amount of data ingested by the billing systems and BSS solution that you have employed plays a key role in driving your telecom operation towards success.

Evolve as Per Evolving OSS BSS Architecture

OSS BSS architecture constantly evolves as per the technical specifications conceptualized by 3GPP. On top of that, a telecom operator needs to stay vigilant of the changes recommended by regulatory bodies e.g., FCC in the USA.

Taking this burden on as an everyday responsibility can take your focus away from strategic tasks. What if you can manage all these responsibilities with a platform that adapts as per these changes? Telgoo5 does exactly that. It allows you to stay free and focus on what you do best. Responsibilities like staying compliant, upgrading/customizing software etc., are managed well by Telgoo5.

Powered by a Real-Time Online Charging System

Regardless of the scale of your telecom operation and subscriber base, Telgoo5 provides you real-time charging platform with its revolutionary Online Charging System (OCS). It is a convergent charging platform that is capable of managing millions and millions of transactions every day. The OCS can charge both event-based and session-based transactions. It enforces credit limits accurately and provides timely reminders to your customers when they are about to exceed their allotted quota. Telgoo5 is intuitive, easy-to-use and comes with 24x7 tech support.

With Telgoo5 as your partner, you get access to APIs, CRM and a dependable point of sale for selling your telecom offerings. We are integrated with all the major carriers and can immediately provide you high-speed and secure connectivity. It is a holistic telecom services platform that lets you stay covered on all fronts, ready to meet the challenges of the future.

Improve Telecom Billing Across the Board with Revolutionary Billing Software

Telecom billing is one of the most important assets of a telecom operator. In order to win its customer over, a telecom operator requires a billing system that offers true revenue assurance. The evolution in telecom billing domain is happening fast, and what is new today might get old very quickly tomorrow. So, a billing software solution should be designed to meet future requirements for it to be considered a worthwhile asset for a telecom business.

What is a Revolutionary Telecom Billing Software?

The telecom support market is flooded with several telecom billing offerings. But when it comes to MVNOs, the choices are exorbitantly price and not always a perfect match. A revolutionary software solution like Telgoo5 offers all the essential and advanced functionalities without burning a hole in your pocket. It is revolutionary in every aspect:

Convergent billing

Get the ability to print consolidated invoices that reflect every service charge for every service used by your subscribers. Modern-day customers desire convenience and convergent billing is essential for that. Now, you can print the same invoice for prepaid, postpaid and broadband services without running separate systems.

Faster monetization

Telgoo5 ensures the quickest monetization of telecom service offerings. Have a plan? Quickly launch Telgoo5 and create custom packages for your customers to meet their most pressing demands. For example, in Covid-19 situation you can offer special low-cost offerings to bring in a new segment of customers who cannot afford expensive high-speed data services. The faster you launch your plans, the better are your chances to acquire new customers. Telgoo5 ensures that you are always one-step ahead of the competition.

Analytics

Make sense of the vast amount of data generated by billing systems. The revolutionary Telgoo5 analytics allow for greater understanding of customer behavior. Complete reporting of every detail along with analytics allow you to stay proactive and address customer requirements quickly.

Greater revenue assurance

Telgoo5 is a very accurate software solution as it uses a state-of-the-art Online Charging System. Rapid charging of services ensures the most accurate billing, which is important for fostering transparency and trust amongst customers.

Support for future technologies

Telgoo5 is geared up to meet the requirements of evolving technologies. As a next-gen billing and B/OSS solution, it can easily scale to meet the requirements posed by IoT and 5G. Telgoo5 platform integrates a world-class CRM along with several intuitive APIs. It allows your customer service and support department to excel and meet the requirements of customers quickly.

Serve Every Market Better with Superior Billing Support Systems

Telecom operators have evolved over the years from being product-centric to customer-centric. The shift in approach hasn’t actually changed the way things are done on a technical level, but it has transformed the business aspect considerably. Whether it is a fully-functional CSP (Communication Service Provider) e.g. Verizon or just an MVNO (Mobile Virtual Network Operator) e.g. Liberty Wireless, the change in business model is pretty evident. Especially the smaller players i.e. MVNO are increasingly focusing on the customer experience who are using their services. With MVNE (Mobile Virtual Network Enabler) handling their requirements on technical front, they are more concerned about the more visible aspects such as billing support systems.

Improving the Customer Experience with Better Billing Support Systems

A Billing Support System is the most important piece of software in the repertoire of telecom operators. It allows them to alter their monetization strategies, offer a better point of sale and at the same time improves revenue assurance.

Essential requirements of modern-day billing systems:

Real-time charging

At the least, every MVNO should have a real-time charging platform. Such a platform is an integral part of telco strategy in the modern times. It allows for consolidated billing service, which is an absolute must-have. As almost every operator nowadays deals in more than one telecom service, it makes no sense to send separate bills. Especially when your competitors are already using convergent billing, you cannot afford to stay behind the 8 ball. A real-time charging system offers greater revenue assurance and allows you to bill prepaid, postpaid, broadband services at the same place.

Greater control over monetization strategy

The complexity of telecom domain is rising as we speak. There is no avoiding the technicalities if you want to be successful in the domain. Hence, it is essential that you have an intuitive telecom billing platform that allows for greater control over monetization. You should be able to monetize every service at the same place and serve your customers better. For example, intuitive platforms like Telgoo5 abstracts you from intricacies such as interconnect billing, tax application, vendor partnership payments etc. All you need to do is mix and match different services to create telecom services plans that appeal to your customer base.

Not only that, a real-time charging system also implements credit limits accurately. It means customers get timely alerts when they are about to exceed their allotted quota. Also, you are provided APIs, which offer turnkey solutions to emerging requirements. Whether you are a Data MVNO or a dedicated ioT services provider, Telgoo5 can do wonders for your telecom services.

Harness Power of Innovative Next-Gen Telecom Billing Services to Succeed in 2021

In this age of technology, you need to be one step ahead of your competitors at all time. When it comes to the telecom industry, the competitive struggle is more intense because there are different types of operators in the industry. MNOs, MVNOs, ISPs and OTT service providers collectively form the entire telecom domain. Every player in the industry needs to be competent when it comes to telecom billing solutions, if it really wants to make a mark.

The Challenges for Telcos in 2021

2021 is expected to be extremely challenging for telcos, especially for the smaller players like MVNOs. Have a look at some challenges for telcos in the present times:

Revenue assurance

You simply have to deliver services as per your contract with the customers. Therefore, it is important to have complete revenue assurance. Considering the number of telecom services delivered these days, it is quite a challenge to be 100% accurate with revenue assurance.

Quick monetization of innovative plans

To break away from the crowd and provide unique telecom services, you need to have a billing system that allows flexibility in monetization. As a telecom operator, you should be able to combine disparate services and deliver them in an attractive manner. Also, the monetization needs to be quick if you want to exploit the trends prevailing in the market. For example, in the times of lockdown, you can provide conference calling as part of the package as more and more professionals are looking to connect remotely with their peers.

Management of third-party partnerships

There are simply too many things that an operator has to manage these days. It is impossible to grow one’s service catalogue – horizontally and vertically – at the same time without third party partnerships. Therefore, the complexity and challenge is huge, unless you have access to pro telecom billing services that offer APIs for third-party partnerships. A flexible system can manage various third-party partnerships with suppliers, video streaming vendors, payment gateways and shipping services. You can even manage an interconnect partnership for roaming services through an intuitive telecom billing platform like Telgoo5.

To overcome the numerous challenges, it is vital that a modern-day telecom operator uses telecom billing systems that have the necessary functionalities. Telgoo5 is an outstanding telecom support platform that simplifies day-to-day tasks and makes the challenge in 2021 simpler. The system comes with cutting-edge APIs that add new functionality and help in the evolution of telecom businesses.

Why You Need a Multi-Tenancy Platform

To optimize IT costs and create operational efficiencies, you need to leverage SaaS trends of multi-tenancy. In order for you to realize the need for multi tenancy you need to understand the importance.

Importance of a Multi-Tenancy Platform

A multi-tenancy platform is important to any ICT and telecommunications organization. This is why:

Low Ownership Cost

Users can access their services from one platform. This means it is easier to access frequent and automatic updates. As a user you will not need to pay for new functionalities and customizations. An added advantage is the inclusion of new updates and releases on the subscription. Users are always informed of irregular changes.

Worry Free Capacity

A multi-tenancy platform offers your company, whether big or small, the ability to reside within the same data center and infrastructure. It is commonly known as “worry free capacity”. You will not have a need for more computing and server capacity, and your operation support system will never be encumbered. This is our responsibility as Tegloo5 to grow our data center while supporting your growth.

To optimize IT costs and create operational efficiencies, you need to leverage SaaS trends of multi-tenancy. In order for you to realize the need for multi tenancy you need to understand the importance.

Importance of a Multi-Tenancy Platform

A multi-tenancy platform is important to any ICT and telecommunications organization. This is why:

Low Ownership Cost

Users can access their services from one platform. This means it is easier to access frequent and automatic updates. As a user you will not need to pay for new functionalities and customizations. An added advantage is the inclusion of new updates and releases on the subscription. Users are always informed of irregular changes.

Worry Free Capacity

A multi-tenancy platform offers your company, whether big or small, the ability to reside within the same data center and infrastructure. It is commonly known as “worry free capacity”. You will not have a need for more computing and server capacity, and your operation support system will never be encumbered. This is our responsibility as Tegloo5 to grow our data center while supporting your growth.

Releases/Updates

In the past it used to take a lot of time to roll-out any updates/releases. It is a lengthy process that requires coding for each client. This is what most multi-tenancy platform services offer. Our difference is we can send updates and releases suited to your particular needs.

The benefit of this move is that you will never have to go through processes such as performing Q&A and customizations. The change in production will automatically synchronize the moment an update or release is available.

If you have customers in the hundreds or thousands, such a move is a challenge. Our company ensures we handle everything to perfection. Our support team is dedicated to provide seamless updates and releases. Your benefit is faster access to innovative features for management of communications and IT, while ensuring your client is not interrupted.

Conclusion

A multi-tenancy platform will improve your business, large or small, to levels that you can compete with your competitors on the same level. Contact us to find a solution that will take you to the next level. We also offer latest billing solution along with OSS solution to meet any of your operational requirements.

Why You Need an OSS

OSS (Operations Support Systems) are designed to be integrated in an enterprise’s telecommunications resources. These solutions are aimed at supporting telecommunication networks. They are classified into:

1. TPS(Transport Processing Systems)

2. MIS (Management Information Systems)

3. ERP (Enterprise Resource Planning)

Understanding what each of them do and how they work will ensure you understand the importance of OSS in any telecommunication business.

TPS

A Transport Processing System focuses on the processing and recording of transactions in the business. The entire gamut of daily routines is encompassed by any TPS. Routines may include, but not limited to, billing, sales order processing and financial accounting. The general structure of a Transport Processing System is determined by the type of transactions in a company. For instance, a financial accounting system structures financial related transactions. That can include be invoices, payments and receipts. Each of these transactions are processed by a specific module.

MIS

This system is designed to meet the needs of managers, specifically with regards to the past and current operations. The majority offer a summary report of the enterprise’s operations. Some have the option of an on-line link to each transaction. MIS improves the efficiency of an enterprise by ensuring managers can perform their duties easily and as fast as possible.

ERP

Traditionally MIS has been based on inputs from transaction based processing systems. As such, they have continued to be designed around different types of transactions. With this in mind, organization structures determine the design of MIS. Under MIS, information is provided in the form of reports that will be needed for different departments. MIS modules would be based on the kind of departments in an organization’s structure. Currently, MIS is starting to lose its relevance. This is due to the increasing relevancy of flexibility involved to reorient MIS to a changing business environment. The buzzword of today is business process reengineering. This means enterprises need to change their approach towards business processes. Advancement in telecommunication technology has led to the emergence of a new information system known as ERP. An Enterprise Resource Planning system integrates each process of an organization with customer satisfaction while planning the management of resources. Such solutions help an enterprise to focus on production capacities, working out financial consequences of every decision and managing logistics, rather than just computing costs. Integrating business processes at all levels is the basic philosophy of an Enterprise Resource Planning system. It works by treating every resource in an enterprise as a common resource designed to cater to the various needs of clients. ERP systems recognize that the needs of clients are always changing. It offers adaptability to these changing needs with a faster response.

Bottom Line

All telecommunication enterprises need more than one of the above mentioned OSS sub-categories. We at Tegloo5 have come up with a number of systems to ensure your telecommunication business runs as smoothly as possible. In the event your business module is unique, we can design and develop an OSS that will meet and even surpass your needs. Contact us today so we can figure out how to come up with the best OSS for your business.

What is BSS and Difference Between OSS and BSS in Telecom

Anyone who is a business owner today knows that there are plenty of terms that get kicked around. Sometimes it can be really difficult to keep them all straight, and it’s frustrating when we don’t understand what certain ones mean. It’s important for any serious entrepreneur to have a working understanding of industry terms, particularly if they are active in the telecom business.

Two such terms are BSS and OSS. At first glance, these terms seem like they can be totally interchangeable, but they refer to different aspects of a business. BSS and OSS work together to make a system run smoothly, and both need to be fully operational in order to allow your company to scale properly and be that the top of its game.

Simply put, BSS, or “business support system” deals with the needs of your customers. It’s often referred to as a business interface that allows your customers to conduct their transactions fluidly and without any problems. BSS deals with things like billing and customer relations, both of which are extremely important in the telecom space. One of the biggest problems that new companies run into is problems with scaling and billing. Telgoo5’s postpaid billing system is first in its class, and allows your MVNO to rate network trasactions based on raw CDRs. We also offer a CDR mediation process, and built-in user guides so you’re filled in on every step of the process.

A sure-fire sign of a company that doesn’t know what it’s doing is an inability to bill properly. Missing bills, inaccurate itemization, or other issues will mark your telecom company as being one that is unreliable. A solid BSS will help with billing issues and make sure that your customers are getting billed properly each and every time. Telgoo5’s BSS also is cloud-based, which offers another layer of protection for your customers. Since their information is stored in the cloud, it’s easily accessible and not vulnerable to hacks. It’s a much better set-up than other types of BSS systems, which is why Telgoo5 is a great choice for telecom companies that are looking to cement themselves as experts in the field.

OSS stands for “operation support system” and helps operations run smoothly. This is critical if you want to have an interface that is both flexible enough to support all different types of business needs while still being sturdy enough to handle multiple clients in one go. Telgoo5’s OSS was strategically designed to be scalable and customizable for all sorts of different types of companies. We pride ourselves on offering solutions that can be tailored to fit any business needs.

OSS and BSS also can work together to address security concerns. Good security is one of the major concerns for new businesses these days because customers are acutely aware of how easily their information can be compromised. Telgoo5’s platform was designed with security in mind, and customers know that their information will never be leaked to other companies. Since much of our BSS is cloud-based, sensitive customer data is always protected and secure in the cloud, which is safer than just about any other server on earth. This is one of the major perks of working with Telgoo5.

When you combine a good BSS and OSS together, you have a system that works to address all of the needs of a business. Telgoo5’s mandate is to create a system that works for every new telecom company and allows them to focus on scaling while knowing that their infrastructure needs are taken care of. With our OSS and BSS working in tandem, we can eliminate some of the more pressing concerns of new companies, like infrastructure, security and billing needs. Our call center is also equipped to handle customer calls with ease. We provide a fully integrated platform that allows small businesses to skyrocket to success.

Don’t Let Your Customers Suffer Anymore, Switch to OSS Telecom Billing Software

Technology does not always change for the best. But, that does not mean it does not try to make things better. When we look from the perspective of telecom industry, BSS and OSS have been two pillars of technology that have transformed the way business takes place. And the good news, everything has changed for the best. Compared with platforms used in the other industries, these two solutions have been in the market for a long time and have garnered trust from most telecom vendors. So, if you are still clinging onto the telecom systems of old, it is probably time to let go and switch to OSS telecom billing software.

Why Change Is Important for All Industries?

When we look at industries of today, hotel industry stands out as the one that has probably seen the biggest transformation in terms of its operations due to technology. In the past, it was tough for hotel chains to manage their properties spread over different parts of the globe. But, with the coming of PMS and cloud-based technologies, almost all hotel chains are using it or planning to use it in the future. A study has revealed that in the next 4-5 years hotel companies will invest up to 8% more in cloud-based technologies.

Compared to hotel industry, operations in telecom industry are much more complex. Monitoring of customer, interactions, provisioning, billing, meditation systems, and the list goes on and on! A telecom operator requires all the help he can get. So, when the solution is staring at you in your face in the form of OSS telecom billing solutions, why not upgrade?

Drawbacks of Legacy Systems

Legacy systems are much more cumbersome and require manual intervention for smooth operation. This may lead to recurring errors that can diminish the customer’s faith in you. Let’s say a customer wants to upgrade his plan and calls up customer support. Upon receiving a request, the agent sends it forward for execution. Now, the system employed by the service provider lacks the service assurance feature normally found in OSS applications. In this case, there is a high probability that the request may be completed but not up to the service level agreement between the provider and the customer. This may reduce the trust of the customer in the system and he may opt for a different provider.

Now, compare this situation with an OSS-backed operation. The OSS telecom billing software has service assurance as one of its primary feature. Unless, there is a terrible malfunctioning of the system (which is very rare), it is highly unlikely that the request will be mismanaged or delivered incorrectly. All the more reason to employ, quality OSS telecom billing solutions, don’t you think so?