The 5G Revolution: A Game Changer for the MVNO Industry

The fifth generation of wireless technology, known as 5G, is more than just an incremental upgrade; it's a new digital backbone that has the potential to transform the Mobile Virtual Network Operator (MVNO) landscape. This revolution comes with the promise of high-speed data, incredibly low latency, and the ability to connect a multitude of devices simultaneously. Here's how the 5G revolution is shaping the future of the MVNO industry.

Enhanced Speed and Capacity

5G technology delivers speeds that are significantly faster than its predecessor, 4G. For MVNOs, this means the ability to offer customers data services with the potential to reach speeds of multiple gigabits per second.

In practice, this allows users to stream ultra-high-definition media without buffering, engage in seamless video conferencing, and enjoy immersive AR and VR experiences with no lag. The increased capacity also means MVNOs can support a larger customer base with high-quality service, driving both growth and customer satisfaction.

Reduced Latency

Latency, the delay before a transfer of data begins following an instruction, is critical in real-time applications. 5G dramatically reduces latency to mere milliseconds, a reduction from 4G's average latency. For MVNOs, this opens a world of possibilities for offering new services that require real-time responsiveness, such as gaming, real-time translation, and enhanced reality applications. It also makes 5G a viable replacement for wired broadband services, allowing MVNOs to expand into markets traditionally dominated by cable and DSL providers.

Internet of Things (IoT) Expansion

With 5G, the Internet of Things is set to explode, as the enhanced network can support a vast number of connected devices. For MVNOs, this means an opportunity to develop specialized IoT data plans and to partner with manufacturers for a range of products, from smart home devices to wearables and industrial sensors. By tapping into the IoT market, MVNOs can diversify their offerings and create new revenue streams.

Network Slicing

Network slicing is a 5G feature that allows multiple virtual networks to be created atop a single physical network. This is particularly advantageous for MVNOs, as it enables them to purchase network slices tailored to specific use cases or customer segments, offering differentiated services without the need for their own infrastructure.

Improved Customer Experience

The 5G revolution also has implications for customer experience. The high-speed, low-latency network allows MVNOs to offer enhanced customer service options, such as AI-driven chatbots that can interact with customers in real-time, and augmented reality interfaces for troubleshooting and support. This could significantly improve customer engagement and retention.

Challenges and Opportunities

Despite the clear advantages, the transition to 5G also presents challenges for MVNOs. The initial investment in 5G-capable devices and network access can be significant. Moreover, there's the challenge of convincing customers to upgrade their devices to 5G-enabled ones.

However, MVNOs that can navigate these challenges and leverage the benefits of 5G will be well-positioned to outpace competitors still relying on older technology.

Strategic Partnerships

To capitalize on the 5G revolution, MVNOs need to foster strategic partnerships with network providers and device manufacturers. These alliances are crucial to gaining access to the latest technology, securing favorable terms for network usage, and offering customers state-of-the-art devices capable of accessing the 5G network.

Conclusion

The 5G revolution is not on the horizon—it's here, and it's reshaping the mobile industry as we know it. For MVNOs, the adoption of 5G is a significant step forward, offering a chance to innovate, differentiate, and deliver unprecedented value to their customers. Those who embrace the 5G revolution will find themselves at the forefront of a new wave of digital transformation that will redefine the mobile landscape for years to come.

Exploring Subscription-based Billing Models for MVNOs

Mobile Virtual Network Operators (MVNOs) operate in a highly competitive industry, where differentiation is key to success. One way that MVNOs can differentiate themselves from their competitors is by offering subscription-based billing models. Subscription-based billing models offer predictable and recurring revenue streams, which can help MVNOs to better manage their cash flow and plan for future growth. In this blog post, we will explore subscription-based billing models for MVNOs and the benefits they offer.

What is Subscription-based Billing?

Subscription-based billing is a model where customers pay a recurring fee for access to a product or service. This model is commonly used by streaming services like Netflix and Spotify, where customers pay a monthly fee for access to a library of content. Subscription-based billing models can also be used by MVNOs for mobile services.

In a subscription-based billing model, customers pay a fixed fee for access to a set of services. This fee can be charged monthly, quarterly, or annually, depending on the terms of the subscription. The subscription fee can cover a range of services, including voice, text, and data.

Benefits of Subscription-based Billing for MVNOs

Here are some of the benefits of subscription-based billing for MVNOs:

Predictable Revenue Streams

Subscription-based billing offers predictable and recurring revenue streams, which can help MVNOs to better manage their cash flow and plan for future growth. With subscription-based billing, MVNOs can forecast their revenue more accurately, which can help them to make better investment decisions.

Customer Loyalty

Subscription-based billing can also help to build customer loyalty. Customers who subscribe to a service are more likely to remain loyal to the service provider, as they have already made a commitment to the service. This can help MVNOs to retain customers and reduce churn.

Better Customer Experience

Subscription-based billing can also provide a better customer experience. Customers who subscribe to a service can enjoy a range of benefits, including predictable pricing, access to exclusive content or services, and personalized support. This can help to improve customer satisfaction and reduce customer complaints.

Increased Efficiency

Subscription-based billing can also help to increase efficiency. With a fixed fee for a set of services, MVNOs can more easily manage their resources and plan their operations. This can help to reduce costs and improve profitability.

Types of Subscription-based Billing Models

There are several types of subscription-based billing models that MVNOs can use. Here are some of the most common models:

Pay-As-You-Go

Pay-As-You-Go is a subscription-based billing model where customers pay for the services they use. This model is commonly used for data services, where customers pay for the amount of data they use. Pay-As-You-Go can be a good option for customers who use their mobile services infrequently.

Tiered Pricing

Tiered Pricing is a subscription-based billing model where customers pay a fixed fee for a set of services. The fee can vary depending on the level of service provided. For example, customers may pay a different fee for a basic service package compared to a premium service package.

Unlimited Usage

Unlimited Usage is a subscription-based billing model where customers pay a fixed fee for unlimited access to a set of services. This model is commonly used for data services, where customers pay a fixed fee for unlimited data usage. Unlimited Usage can be a good option for customers who use their mobile services frequently.

Challenges of Subscription-based Billing for MVNOs

While subscription-based billing offers several benefits for MVNOs, there are also some challenges associated with this billing model. Here are some of the challenges:

Revenue Recognition

MVNOs need to recognize revenue over the term of the subscription. This can be challenging, as the revenue is earned over a period of time, rather than at the time of sale. MVNOs need to have the accounting processes and systems in place to manage revenue recognition for subscription-based billing.

Customer Churn

Customer churn can be a challenge for MVNOs using subscription-based billing. Customers who are unhappy with the service may cancel their subscription, which can lead to a loss of revenue. MVNOs need to have the processes in place to manage customer churn and retain customers.

Upfront Costs

Subscription-based billing can require significant upfront costs for MVNOs. MVNOs need to invest in the infrastructure and technology required to support subscription-based billing. This can include systems for managing subscriptions, billing, and customer support.

Payment Collection

MVNOs need to have the processes in place to collect payments for subscription-based billing. This can be challenging, as customers may cancel their subscription or fail to pay on time. MVNOs need to have the technology and processes in place to manage payment collection for subscription-based billing.

MVNOs should carefully consider their target market and the services they offer when deciding on a subscription-based billing model. Pay-As-You-Go may be a good option for customers who use their mobile services infrequently, while Unlimited Usage may be a good option for customers who use their mobile services frequently. Tiered pricing may be a good option for customers who want a range of service options at different price points.

To successfully implement subscription-based billing, MVNOs need to have the right technology and processes in place. This includes systems for managing subscriptions, billing, and customer support. MVNOs also need to have the ability to manage revenue recognition over the term of the subscription, and to manage customer churn and payment collection.

In conclusion, subscription-based billing offers MVNOs an opportunity to differentiate themselves from their competitors, increase customer loyalty, and improve their cash flow. However, to successfully implement subscription-based billing, MVNOs need to carefully consider their target market and the services they offer, and have the right systems, processes, and technology in place.

Conclusion

In conclusion, subscription-based billing offers several benefits for MVNOs, including predictable revenue streams, customer loyalty, better customer experience, and increased efficiency. Subscription-based billing can also present challenges for MVNOs,including revenue recognition, customer churn, upfront costs, and payment collection. However, with the right systems, processes, and technology in place, MVNOs can successfully implement subscription-based billing and take advantage of the benefits it offers.

7 Essential Features of Great MVNO Providers

MVNOs, or Mobile Virtual Network Operators, are a fantastic consumer option. Rather than owning their own wireless network infrastructure, MVNOs maintain relationships with infrastructure owners and then resell access to the end user. As middle-men, MVNOs handle the difficult negotiating and are able to provide advantageous packages to consumers based on the bulk pricing they receive. 

If you are considering working with an MVNO, make sure that you look for these 7 essential features. These are the things that make an MVNO provider great. 

1. Agreements with multiple networks for high speed access wherever their clients are. Some MVNOs have agreements with just one network, but great ones have agreements with multiple networks. This ensures coverage and redundancy, so that the end user never goes without the service they need. Working with an MVNO that maintains multiple agreements means better pricing, more coverage, and higher speeds.

2. Advantageous pricing since MVNOs do not need to pay to maintain their own wireless networks. Most people assume that MVNOs mark-up wireless communication access in order to make money off of their contracts. Amazingly, the opposite is true. Since MVNOs do not have to maintain their own wireless infrastructure, their business costs are significantly less than the companies that do own their own networks A great MVNO will then pass those savings along to the consumer, making MVNOs the more economical choice.

3. Provide perks like hotspot data, free gifts, and pricing promotions. Most people come to MVNOs for wireless network access, but some perks and incentives can change a satisfied customer to an elated customer. A great MVNO will offer their customer more reasons to love them. Things like hotspots, pricing promotions, and free devices can really move the customer satisfaction needle.

4. Customizable packages to meet consumer needs. The big wireless access providers that own their own networks tend to provide the same services to everyone, regardless of their individual needs. Their packages are rigid, and if they don’t work perfectly for you, you are expected to adapt as the consumer. MVNOs enjoy more freedom than that, and good ones will offer customizable packages.

5. Fantastic customer service. Large companies can be frustratingly hard to get in touch with when support is needed. It is not uncommon for consumers to sit on hold for hours on end before ever speaking to a rep. Since MVNOs do not have to maintain their own infrastructure, good ones choose to put their resources into fantastic customer support so that their customers can always quickly and easily reach out with frustrations and questions.

6. Easy to use online service. Most people today prefer to handle everything online, which is why the most successful MVNOs invest in online services rather than brick and mortar stores. The easier online services are to use, the happier the customer.

7. Strong marketing. Finally, great MVNOs make sure that the marketplace knows who they are! The biggest name in the industry are the companies that own their own networks. Most consumers do not even realize that MVNOs are an option. Great MVNOs market their advantages, and market them a lot in order to convert and maintain more customers.

Become a Data MVNO to Meet Urgent Work-From-Home Requirements

The value of internet data services is rising with each day. Work-from-home setups have necessitated employees and business owners to invest in Internet data. Whether it is through a stationary broadband connection or mobility, each type of data has its own value. Mobile Virtual Network Operator (MVNO) is a business model that fulfills the void left by MNO services. When it comes to data, an MVNO can dramatically increase its business revenue if it starts focusing specifically on clients’ immediate requirements. Nowadays, there are a variety of customers with different purchasing power, and a data MVNO is in the best position to fulfill their requirements.

Which MVNO Business Model is the Best Suited for Data MVNO?

There are different types of MVNO business models in the market. Without going into the real technicalities, we can categorize them into thick MVNO (with their own network setup), reseller MVNO who use MNO/MVNE network infrastructure and software solutions and thin MVNO who are a hybrid between thick MVNO and reseller mode. Although there are other models as well, the ones mentioned before are the most common.

Considering the exigent need of customers for data, each type of MVNO model can excel at data services, given it has a solid network platform, B/OSS and telecom billing solutions. Even the reseller MVNO can excel at data services with the right kind of software support and APIs. Providing customers self-care option where they can create their very own data plans, set the data limit and upgrade their plans is very much required for success as an MVNO.

Important Characteristics of MVNO Software in 2021

In 2021, you need to have a next-gen telecom support platform if you want to be successful. With an MVNO platform that has the following characteristics, you can serve customers’ data-related needs easily:

Online Charging System

Revenue assurance is very much needed in 2021 as you need to forge a bond of trust with your customers in these testing times. An Online Charging System (OCS) charges every service in real-time and ensures complete revenue assurance at every step. It also helps you monetize services quickly and enforce credit limits. Therefore, you customers never have to pay more than what is necessary.

CRM

The MVNO software needs to come with a CRM that is tailor-made to the requirements. If your customer care reps can access customer data quickly and resolve their queries in time, it becomes that much easier to foster customer trust.

As employees start working from home, you can expect a lot of amateurs to call support for help. A quality CRM like the one provided by Telgoo5 can really improve the entire process of customer services.

Breaking into the market – how to launch an MVNO

Being an MVNO, you are in charge of a business that’s optimized to offer appealing services tailored for specific market segments. By doing this, an MVNO is able to carve out a niche within the market, thereby winning customers that will prefer their services to that of any other MVNO.

When MVNOs become successful, they have the ability to revitalize the market, thereby coming up with services which add value to the customers and in turn convert the value into profit.

It’s important to point out that establishing and running MVNOs is an immersing journey that requires continuous development and the constant ability to meet the needs of customers. At Telgoo5 we have spent the last 15 years helping many businesses create their own MVNOs. As a service provider, we have extensive knowledge of the MVNO market and the best ways to go about setting up an MVNO.

In this blog post, we are going to share insights into the main things that makes MVNOs successful. The first section of this post looks at what is required to get started. We will then highlight the importance of developing your own market insights once the project is up and running.

In the final section of the post, we are going to explore the technical abilities required to become successful in the market.

Starting Out

Starting and operating an MVNO is an unpredictable affair. Clients will expect you to offer several services from the first day. Because of the changes within the market, the popularity of each service can be greatly affected and can change overtime.

Thus, when launching an MVNO, it’s important to understand your target market. On top of that, it’s important to be able to know how to strategically position your product in the market when the change ultimately comes knocking.

All this comes down to preparation. You will have to thoroughly prepare before launching the product. There are two important things to have in place when starting out an MVNO.

1. A plan on how you are going to reach your target audience, i.e. how you intend on getting your message efficiently across to potential subscribers and how you should package and offer various services to your audience.

2. Access to technology: You will need access to the technology which will enable you to deliver services required for your target audience. Your technology must be able to quickly adapt to new services you would like to offer.

Creating a plan and Getting Technology

When planning how to reach a specific market, you will notice that it’s a complex task which requires the consideration of specific market dynamics. Generally, there are two main ways that you can break into the market and gain new customers.

Once your marketing plan is in place, the next step would be to ensure that you have access to a reliable technology which will enable you to offer the services that are required as well as the services that may be needed at a later date when your company grows or the market changes. At Telgoo5, we have the technology that will allow you to adapt your company to new trends in the market, thereby expanding your reach.

Finding an Easy to Use MVNO Software? Here’s How Telgoo5 Can Help

Launching your own mobile virtual network operator (MVNO) services is no easy feat. From obtaining infrastructural support to deploying your services to customers, the road to becoming an MVNO can be long.

One of the most crucial aspects of this process is perhaps finding an easy to use MVNO Software. It is because your operations support system (OSS) is the lifeblood of your MVNO platform. If it is intuitive, then it can help you scale your MVNO to the next level. On the other hand, if it is too complex to be operated, even by your trained staff, then it can take down your whole operation.

That is why it is imperative that your MVNO Software is not only highly functional but that it is also simple to use. With that being said, finding a MVNO Platform that strikes a balance between functionality and ease of use is not that simple.

Keeping this in mind, Telgoo5 has developed a state of the art MVNO Software Solution that maintains the required balance between functionality and simplicity. As a result, you can enjoy all the OSS tools you need to Become MVNO through a very easy to use platform.

To help you determine how Telgoo5 can help, here’s a list of some of the core features of our software solutions that can take your MVNO to the next level.

You Can Manage Multiple Services Under the Same Umbrella

Unlike most other MVNO solution providers that are very complex to use, the OSS solutions from Telgoo5 are purpose-built to make convenience shine through its functions.

That is why Telgoo5’s MVNO software is developed to provide an array of features through a single platform. From activating features to monitoring service performance, and from billing for content to tracking customer usage, you can execute crucial functions right through the OSS itself.

This way, your staff doesn’t have to jump from software to software to perform every single function. As a result, you can enjoy higher productivity and enhanced service delivery.

You Can Grow Your Subscriber Base Efficiently

Most other MVNO Solutions only help you Become MVNO and leave you to do the rest. But at Telgoo5, we make sure to be with you every step of the way and assist you in not only Becoming an MVNO, but also establishing your services as a credible provider.

As a result, we have made sure that our services do not only help you launch global services in just a few weeks but that they also come with the ability to optimize your operations.

With that, we also hold extensive experience in expanding our customers’ reach and growing their subscriber base through targeted programs that are bound to provide tangible results. If you are looking for a service that helps you scale your operations, then Telgoo5’s OSS might be the perfect fit for you.

All of this is done through the same, simple, and easy to use MVNO Software that has become the heart and soul of Telgoo5.

Our Holistic Billing Solutions Ensure Improved Services

Since accurate billing serves as the foundation of any telecom provider, we have ensured that our billing services follow a holistic structure.

Online charging system (OCS), taxation mechanisms, interactive voice recording (IVR), and customer relationship management (CRM) are just a few of the components in our MVNO Software that let you get the most of your telecom billing.

With simple to deploy billing solutions, these services set Telgoo5 apart from the run of the mill providers. To provide further accuracy, we also have an in-house service monitoring team that ensures all our components are running flawlessly. This makes sure that your services are not only being provisioned in an easy to use manner but that they are also error-free even in their most complex form.

With a growing list of partners all over the world, we are more than happy to help even more credible entities Become MVNO in their selected regions. If you are currently looking to launch your MVNO Services, or enhance your current breadth of solutions, feel free to reach out to us today.

Does Your MVNO Give You the Best Service?

You have an MVNO that is working. So how do you know if you are getting the best service? There are several factors to consider that will help you know if you have the best service:

Does the MVNO support CDMA or GSM?

So you may be thinking of switching from your carrier to another. Cellular carriers use GSM or CDMA. The majority of MVNOs use both. Most phones work with CDMA or GSM. As an MVNO, you need to find a service that handles both. Take note some Motorola models, and most current generation Google-branded phones and iPhones have antennas that can use CDMA and GSM.

If you want your MVNO business to succeed, you need to connect with a carrier that supports GSM and CDMA. This way, you will ensure you do not lose clients who would prefer both systems.

Is a Mobile Hotspot Included in the Plan?

Longtime subscribers of MVNOs have some issues they would like addressed. For instance, they would like to know if a mobile hotspot is included. Users have tried to game MVNO systems with a third-party hotspot app. The problem is most, if not all, of these apps, do not work.

The truth is that a hotspot option, sometimes referred to as tethering, is not available with many MVNO service providers. Those that offer hotspots do not do so with lower-cost plans. This means you should check if the feature is included to ensure your subscribers get the service at competitive market rates.

Is Visual Voicemail Supported?

If your subscribers rely on or are accustomed to visual voicemail, make sure you can get it from your carrier. A good number of service providers do not offer the same. You may need to do due diligence to find out if they offer visual voicemail. Some subscribers find it tedious dialing into a voicemail archive to listen to one message after another.

Do Advanced Features Work?

Currently, most people have phones that support things like Wi-Fi calling or VoLTE (HD voice calls). They are great features for those who use them. However, most of the time they are network or phone-specific. Some MVNO service providers may not have them at all because advanced calling features are possible with specific phones.

Are You In Need of a Family Plan?

Most MVNOs cater to individuals. As such, a family plan may be a challenge to find. If you are getting into the MVNO business, you need to find a service that offers a family plan. Although most subscribers will not need a family plan, it is a good option to offer them. This way, you will have an extra edge over your competitors.

Bottom Line

These are five of the most crucial factors to consider when you are looking for an MVNO service provider. Not only will these increase the chances of success in your business, but they will also give an upper hand over your competitors. At Tegloo5 we have the best options to ensure the success of your MVNO business. Contact us today to get all of these features and more.

How MVNOs Can Increase the Bottom Line of a Mobile Network Operator?

Customer churn is a major problem associated with telecom business nowadays. Due to an increase in competition amongst CSPs (Communication Service Providers), customers are receiving newer and better options with attractive pricing and features. Hence, they are changing their telecom service providers faster than ever before. This trend has made the task of making profit for an MNO (Mobile Network Operator) extremely challenging. However, evolving technologies and development of MVNO platform has provided an innovative way to increase the bottom line for a telecom company.

Utilizing MVNO and MVNE for Triple Advantage

For a large scale MNO, it is hard to create customized services that meet the requirements of every mobile user in a particular area. Hence, some subscribers feel left out and show their anger by terminating their subscription. This directly influences the revenue generation of the MNO. All the effort it has put into buying frequency spectrum, procuring infrastructure and creating alliances with mobile phone manufactures is offset by subscribers’ decision to move out.

The MNO is left with vast resources that are underutilized due to customer attrition. It cannot sell the frequency spectrum and infrastructure to competing companies as it will dilute his brand. Also, it is not a wise decision to rest on its laurels and watch its business stagnate due to customer migration. In this situation, MVNOs (Mobile Virtual Network Operators) come as a ray of hope for such an MNO.

Not only an MVNO can help an MNO in sustaining his business, it also offers a triple
advantage, if utilized carefully. Have a look at the three advantages below:

First advantage: Revenue from customers who have left you

For an MNO, a partnership with an MVNO is like selling your resources such as voice minutes, data, SMS etc. in wholesale. In actuality, you are allowing an MVNO to use your spare spectrum and infrastructure, so you get consistent revenue through resources that otherwise would have been unused.

So, when you forge a partnership with an MVNO that covers the same region as yours, a major share of the customers that leave you go straight to that MVNO and subscribe to its services. When this happens, you indirectly profit from the same customers that have left you in the form of the revenue generated by your partner MVNO.

Second advantage: Revenue from customers who have left your competitors

If your competing MNOs’ customers also decide to leave them, then your MVNO can become an option for them. A major share of such customers will join your MVNO and indirectly provide revenue to you.

Third advantage: Revenue from new customers

With new mobile users entering the market, your MVNOs income will grow and so will your revenue.

The abovementioned example brings to light the advantages offered by a single MVNO. However, the same advantages can be leveraged by partnering with multiple MVNOs. The best way to accomplish this is by using an MVNO and MVNE platform.

Role of MVNE in MVNO Service

An MVNE (Mobile Virtual Network Enabler) is directly related with an MVNO’s performance and service. MVNE is called an enabler of services because it plays a vital role in creation of smaller MVNOs. An MVNE provides OSS/BSS solutions to the MVNOs along with setting up their virtual network. While bigger MVNOs have their very own OSS/BSS software and are generally responsible for billing their own customers, it is the smaller MVNOs that profit the most from MVNEs. Some of the major benefits of MVNE with regards to MVNO service and performance are listed below:

Better negotiations for pricing – An MVNE can be considered as a common link between multiple small MVNOs and an MNO. It has the responsibility of buying resources in bulk from an MNO. And we all know, bulk buying is considerably cheaper than buying a small amount. Hence, MVNEs are able to negotiate better deals with MNOs and procure resources e.g. calling minutes and SMS at a lower price. This helps an MVNO greatly and it is able to survive in the competitive telecom world.

More time to handle customer-facing tasks – With network setup, accounting and  billing-related activities handed over to an MVNE; an MVNO is able to focus more on offering day-to-day services and building its brand image.