Top Reasons to Integrate a Telecom Billing System

One of the main concerns of telecom companies is billing customers accurately. To build, grow, and maintain a large customer base as a telecom provider, billing for services must be accurately done with a telecom billing system.

Many factors go into accurately billing a user. The customer must be charged using the appropriate billing method - prepaid, postpaid, or convergent methods. Any taxes, debts, and other payments should also be taken care of.

When your business is working with thousands of customers who may also have multiple telecom accounts, the number of processes to monitor and charge go into the millions. You will then have to hire hundreds of staff workers to do that for you, or incorporate a telecom billing software that will easily automate all of the processes.

In a nutshell, a telecom billing system is software that gathers users' data and charges them appropriately for services used. A telecom billing solution creates CDRs for every usage by a customer account, records the data, charges the customer, and generates invoices as required.

Here are the top 5 ways that a billing system will save your telecom business time and money.

Billing in Real-Time

A telecom billing system uses an Online Charging System (OCS) to bill users in real-time. Every time a call is placed, text is sent, or data connectivity is turned on, the telecom billing software creates a Call Detail Record (CDR). The software uses the CDR to measure usage and charge the customer.

If the billing method is prepaid, the telecom software debits the user's credited telecom account. But if the method is postpaid, the software simply adds that CDR to records already held for the customer. Later on, the software generates and sends the invoice. Depending on the plan, a telecom billing software generates invoices every 30, 45, 60, or 90 days.

Automating Back-End Processes

Apart from charging customers on the go for services used, a telecom billing solution helps to automate the back-end processes of telecom businesses. This greatly reduces the workload for the staff.

Some of these back-end processes include adding new customers, removing old customers, generating invoices for postpaid clients, collecting debts, implementing discounts, and so on.

A telecom business cannot rely on the staff to go through the large database, working on all these processes. A telecom billing software automates the process and saves time and money for the company.

Wholesale billing and reconciliation

Apart from charging users, a telecom billing system can be integrated to monitor all transactions with a supplier. The telecom billing solution automates the process of sending payments to suppliers and creating records for those transactions.

Generating Reports

The use of telecom billing software automates the process of generating a detailed report of customer and company transactions. With the aid of software, it is super easy to generate reports for any time interval of your choice.

Billing Service Provisions

If a customer makes a one-off purchase, or orders some hardware fix, a telecom billing software automatically generates the bill and charges the customer. It can take into account taxes, VAT, and so on.

Telecom Billing systems are irreplaceable assets for telecom companies. Feel free to contact us to learn how Telgoo5 will easily integrate with your business and CRM, to save you time and money.

How to Select the Right Telecom Billing System for Your Business

Billing is one of the most important aspects of a telecommunications company, since it directly impacts the flow of revenue. Billing customers incorrectly, or failing to bill at all can be disastrous for telecommunications businesses. Telecom billing is also very complicated. Each individual account must be tracked for usage, have the correct rates applied to that usage, have the total cost calculated and have the correct invoice go to the correct customer. It is not a simple transaction. 

The best thing a telecommunications company can do for the health of their billing (and therefore, their business), is to rely on a telecom billing software. The software will handle all calculations, invoicing, and debt collection. The right software can really improve the health of a telecom business, while unburdening employees.

Here is how to select the right telecom billing system for your business: 

1.     Make sure the software you choose can do everything you need it to. The question behind the question here is how complicated is your business? Do you need really robust telecom billing software, or will a simple invoice management system suffice? Choosing a billing software that cannot do everything you need it to can be very frustrating. Similarly, overspending on a software that has a bunch of features your business does not use can be a costly error. The best way to go about this is to come up with a list of features you need before you even start researching telecom billing software. This list will guide your search and help you to narrow down your options.

2.     Check to see if the software will integrate into your existing systems. If your company relies on a CRM (Customer Relationship Management), the billing software you choose should integrate. If it does not, your employees will likely wind up tracking customer data in two different places. Not only is this boring and tedious, but it is a system that is rife with human error. You want your two systems to communicate and integrate with each other. If your favorite telecom billing system does not integrate with the CRM  your company is already using, then you need to cross them off of your list, as painful as that may be. 

3.     Ensure that the system is adaptable. When you invest in a telecom billing software, you are making a multi-year investment. Your business may change over the years, industry regulations may change over the years...a lot can happen. Make sure that the software you choose has a history of adapting to changing circumstances and can support your evolving business. 

4.     Analyze pricing. Telecom billing software is a significant expense, so make sure that the cost is something that your business can support. Telecom billing software can help your company to save and make money in the long run, but you have to make sure that you have the funds available to support the software today. This is not a business decision to take lightly. 

Remember, telecom billing software exists to make your life easier and your company more successful. Those should be your expectations as you consider which software to use.

Expand Base by Launching Different Plans with MVNO’s Favorite OSS billing system

For a telecom operator to stay relevant in the current times, it is very important to gauge the pulse of the market. Even more significant is to address the immediate needs of customers and grab a share of the market. Those who dilly-dally often end up on the wrong side. Those who take initiative, they often end up as the winners amongst competitors. Nowadays, customer service in the telecom industry has become very important. But due to silos between systems and telecom billing, operation and business support departments, the information is often compromised. A lack of transparency in telecom operations can lead to the faltering of the entire system. An OSS billing system is required to overcome the challenge of modern-day telecom operations.

Get Customers on Your Side with a Stable B/OSS and Telecom Billing Software

Consistency is the key in business operation. More so, when you are in a highly complex domain such as telecom. Customer’s behavior is hard to gauge; even a single bad instance in individual service delivery can lose you a customer who subscribers to many plans. It is impossible to create a stable strategy for business expansion when you are unsure whether your customers are on your side or not.

But when you utilize a unified B/OSS and telecom billing software that is already proven in the industry, it becomes easier to manage the different dynamics.  Telgoo5 is one such telecommunications billing software that not only adheres to telecom billing system architecture but also stays updated with the latest rulings of FCC and 3GPP.

Due to its efficiency, accuracy and an ability to handle more than 50 million transactions every day, it automatically becomes the go-to software for telecom operators such as MVNOs and ISPs.

Access Telecom Billing Solutions with a Real-Time Charging System

When you have customers on your side, you can increase your revenue streams by launching a wide range of telecom services plans in a timely manner. But that is only possible with cutting-edge charging technology provided by a real-time Online Charging System (OCS). An OCS performs both event- and session-based charging and ensures accurate credit limit implementation. It provides a platform for convergent billing, meaning you can now start launching different plans for different types of services in a single subscription.

Telgoo5 is devoted to timely supporting all its clients and launching intuitive APIs that work perfectly for telecom services operators.

Stay Covered on Every Front with an Evolving AI-Powered Billing Software

The billing requirements faced by telecom operators keep on rising with each passing day. There is so much to do and so little time to waste. With 5G and IoT added to the catalog of services, the challenge is only going to become tougher, unless you have a billing software and B/OSS solution that fulfills new requirements.

Stay One-Step Ahead with AI-Integration

Considering the rapid changes in billing and delivery processes, a telecom operator needs to stay proactive with his subscription plans, business operations and order management. It is impossible to pre-plan and deliver services via a monolithic platform that is reactive in nature.

At Telgoo5, you get access to an AI-powered platform that anticipates your needs before they become an urgent requirement. As a result, you can create custom flows to manage customers’ demands. The ability to make sense of the vast amount of data ingested by the billing systems and BSS solution that you have employed plays a key role in driving your telecom operation towards success.

Evolve as Per Evolving OSS BSS Architecture

OSS BSS architecture constantly evolves as per the technical specifications conceptualized by 3GPP. On top of that, a telecom operator needs to stay vigilant of the changes recommended by regulatory bodies e.g., FCC in the USA.

Taking this burden on as an everyday responsibility can take your focus away from strategic tasks. What if you can manage all these responsibilities with a platform that adapts as per these changes? Telgoo5 does exactly that. It allows you to stay free and focus on what you do best. Responsibilities like staying compliant, upgrading/customizing software etc., are managed well by Telgoo5.

Powered by a Real-Time Online Charging System

Regardless of the scale of your telecom operation and subscriber base, Telgoo5 provides you real-time charging platform with its revolutionary Online Charging System (OCS). It is a convergent charging platform that is capable of managing millions and millions of transactions every day. The OCS can charge both event-based and session-based transactions. It enforces credit limits accurately and provides timely reminders to your customers when they are about to exceed their allotted quota. Telgoo5 is intuitive, easy-to-use and comes with 24x7 tech support.

With Telgoo5 as your partner, you get access to APIs, CRM and a dependable point of sale for selling your telecom offerings. We are integrated with all the major carriers and can immediately provide you high-speed and secure connectivity. It is a holistic telecom services platform that lets you stay covered on all fronts, ready to meet the challenges of the future.

Access a Flexible Telecom billing solution to Change Plans on the Fly

Customer’s interest keeps on changing fast when it comes to their telecom services. Depending on the latest technology, which plans their friends are on and their job profile, customers switch their subscriptions at the drop of a hat. If you have a monolithic telecom billing solution, you would face great problems in changing customers’ plan as per their wishes. It is important to utilize a cutting-edge and flexible telecom billing software solution.

Leverage the Power of Real-Time Billing

Real-time billing is the benchmark for today’s telecom service delivery. Unlike in the past when customers were restricted to a few services, nowadays, the service catalog is vast. As you can’t manage each service separately, it is vital that you have a billing platform that can account for both events and sessions e.g., number of SMSes sent (events), data connection length or voice call length (sessions). This functionality is only available in telecom billings software platforms that are powered by a real-time Online Charging System.

OCS-powered billing platforms allow for:

·         Complete revenue assurance

·         Consolidated billing and a single unified invoice for all services

·         Flawless credit limit implementation

Scale your Business with Versatile Billing Systems

Nowadays, it doesn’t make sense on buying a complete billing solution. The SaaS model works just fine as it provides you timely upgrades. The ability to perform cloud-based charging is vital for flexibility. As the cost of constantly customizing a standalone software is high, online billing systems are definitely the way to go, especially in these times when telcos are struggling to keep their revenue high.

A top-notch SaaS-based telecom billing solution such as Telgoo5 comes with all the latest and greatest functionalities that are required for telecom billing. It has APIs that add new functionalities to an already owned telecom billing system. The APIs can be used for entering a new partnership with a vendor. Or, they can be utilized for adding a new database. You can also use APIs to provide self-care service platform to the users. All this is done in a multi-tenant environment.

Telgoo5 also provides you a high-grade CRM for customer support requirements. It is connected with APIs for simple operation.

Telgoo5 is an intuitive platform that can be used even by people from non-telecom backgrounds. It has a remarkable point of sale platform and provides complete support for futuristic services such as IoT and 5G. It is also secured with robust encryption and prevents customer data from getting compromised.

Inspire Innovative Strategy in 2021 with Turnkey Telecom Billing Solutions

The innovations in telecom technology are taking place at an unprecedented pace. With 5G technology in full flight and mass employment of IoT by industries, the onus is on telecom operators to provide quality services to their subscribers. Given the current state of telecom industry and the prevalent competition, it has become all the more important to use telecom billing solutions that can be immediately put to good use.

Turnkey Telecom Billing Software for Rapid Growth

If you are stuck with traditional telecom systems and still use offline charging, it is time to make a major overhaul in your telecom billing strategy. The best telecom billing software solutions offer turnkey functionalities that can be used immediately. There is no time to waste as the potential of new technologies is really high. Before your competitors attract your existing customer base, it is crucial that you change the odds in your favor. A turnkey telecom billing software solution offers the following functionalities:

Point of Sale

The ability to sell your services in a convenient way can make your life a lot easier. The best telecom systems such as Telgoo5 have already been tested to deliver a proven point of sale platform.

Improved Management of B/OSS

B/OSS is a very important paradigm. Business and operation support services determine the quality of services you can offer to your customers. Employing NFV and SDN technologies gives you more efficiency. Improved fault-management and network maintenance via top platforms like Telgoo5 can be a real game change for your MVNO.

Enhanced Revenue Assurance

An intuitive platform that offers complete revenue assurance allows you to manage your yearly revenue. It provides a transparent overview of your earnings and revenue generated through different services. Customers get exactly what they pay for, and their trust in your services rises. Telgoo5 allows you to audit transactions, detect frauds and stay completely assured about the revenue.

Real-Time Convergent Billing System

With an Online Charging System (OCS), you can perform day-to-day charging and rating functions in real-time. It allows you to charge every service at a centerallized place and create consolidated bills that reflect every single charge on a single piece of document. Credit limits are enforced accurately and customer are kept in loop of every charge they have incurred over the billing cycle.

With backward-compatibility and seamless integration into existing workflows via APIs, Telgoo5 offers a sound platform for MVNO, MVNE and MNO in 2021. It simplifies day-to-day functions and allows telcos to strategize well for the future.

Why Research is Essential for Any Telecom Business

There are hundreds of steps that a telecom business must employ to ensure that they become a success and remain a success for years to come. These steps will differ depending on the type of business, but if there is one essential variable that all business owners can find useful – research

Business research is something that constantly needs to be implemented to ensure the utmost flourishment of a business. Trends come and trends go but the value of proper and practical research will never cease to exist and here are a few reasons why.

It Can Boost Your Sales

The only true way to grow a successful company is to deliver the services and/or goods that consumers are craving. No matter the niche of your business, understanding the demand of your customers and potential customers is critical.

But how is regular research going to lead to more profits? A unique method of research known as quantitative research is the answer. This will allow, for your convenience, the ability to get first-hand insight into the perspective of your clientele.

Employing quantitative research can be achieved via different types of consumer surveys (such as online and telephone surveys). The information you gather can answer some burning questions you may be having. For example, through said surveys, you can determine if your users are satisfied with the services you are offering and can identify which (if any) changes need to be made.

Allows for the Observation of Competitors

Businesses are always in competition with one another. This is especially true in the telecom industry, where so many similar phone plans are being offered. The more consumers you can draw the better, and businesses are constantly at battle with one another to increase their customer base. That said, in order to surpass your competition, you must first gain insight into their business practices.

Focusing on your specific industry, you can gather a list of the businesses you feel you need to compete with (keeping in mind location, company size, and other things of that nature). From there, document the types of services they offer, the demographics they are attempting to reach, and what makes them unique.

Being aware of these types of attributes can help you differentiate yourself from your competitors in an attempt to draw a wider audience. When you know what services your competitors are offering, you can find a charging system that will go above and beyond to ensure your services exceed customer expectations and help differentiate your business from your competitors.

You Can Properly Track Market Trends

It can’t be stressed enough that remaining stagnant in the business world can be detrimental. Regardless of the market that is being focused on, it is always important to understand the direction that the market is heading in.

Keeping an eye out for upcoming trends can allow you to tailor your goods and/or services in a manner befitting the ever-growing needs of your consumers. If old and outdated trends are being marketed, it could result in a loss of customers. Maintaining a modernized platform should be a top priority as most people will be looking for the best.

Continuing to keep up with new billing trends and practices will prove to be extremely beneficial. Telgoo5 offers solutions for any and all online charging needs. We are always happy to share our expertise and talk about how our platform can add benefits to your brand.

Why You Need a Multi-Tenancy Platform

To optimize IT costs and create operational efficiencies, you need to leverage SaaS trends of multi-tenancy. In order for you to realize the need for multi tenancy you need to understand the importance.

Importance of a Multi-Tenancy Platform

A multi-tenancy platform is important to any ICT and telecommunications organization. This is why:

Low Ownership Cost

Users can access their services from one platform. This means it is easier to access frequent and automatic updates. As a user you will not need to pay for new functionalities and customizations. An added advantage is the inclusion of new updates and releases on the subscription. Users are always informed of irregular changes.

Worry Free Capacity

A multi-tenancy platform offers your company, whether big or small, the ability to reside within the same data center and infrastructure. It is commonly known as “worry free capacity”. You will not have a need for more computing and server capacity, and your operation support system will never be encumbered. This is our responsibility as Tegloo5 to grow our data center while supporting your growth.

To optimize IT costs and create operational efficiencies, you need to leverage SaaS trends of multi-tenancy. In order for you to realize the need for multi tenancy you need to understand the importance.

Importance of a Multi-Tenancy Platform

A multi-tenancy platform is important to any ICT and telecommunications organization. This is why:

Low Ownership Cost

Users can access their services from one platform. This means it is easier to access frequent and automatic updates. As a user you will not need to pay for new functionalities and customizations. An added advantage is the inclusion of new updates and releases on the subscription. Users are always informed of irregular changes.

Worry Free Capacity

A multi-tenancy platform offers your company, whether big or small, the ability to reside within the same data center and infrastructure. It is commonly known as “worry free capacity”. You will not have a need for more computing and server capacity, and your operation support system will never be encumbered. This is our responsibility as Tegloo5 to grow our data center while supporting your growth.

Releases/Updates

In the past it used to take a lot of time to roll-out any updates/releases. It is a lengthy process that requires coding for each client. This is what most multi-tenancy platform services offer. Our difference is we can send updates and releases suited to your particular needs.

The benefit of this move is that you will never have to go through processes such as performing Q&A and customizations. The change in production will automatically synchronize the moment an update or release is available.

If you have customers in the hundreds or thousands, such a move is a challenge. Our company ensures we handle everything to perfection. Our support team is dedicated to provide seamless updates and releases. Your benefit is faster access to innovative features for management of communications and IT, while ensuring your client is not interrupted.

Conclusion

A multi-tenancy platform will improve your business, large or small, to levels that you can compete with your competitors on the same level. Contact us to find a solution that will take you to the next level. We also offer latest billing solution along with OSS solution to meet any of your operational requirements.

Why You Need an OSS

OSS (Operations Support Systems) are designed to be integrated in an enterprise’s telecommunications resources. These solutions are aimed at supporting telecommunication networks. They are classified into:

1. TPS(Transport Processing Systems)

2. MIS (Management Information Systems)

3. ERP (Enterprise Resource Planning)

Understanding what each of them do and how they work will ensure you understand the importance of OSS in any telecommunication business.

TPS

A Transport Processing System focuses on the processing and recording of transactions in the business. The entire gamut of daily routines is encompassed by any TPS. Routines may include, but not limited to, billing, sales order processing and financial accounting. The general structure of a Transport Processing System is determined by the type of transactions in a company. For instance, a financial accounting system structures financial related transactions. That can include be invoices, payments and receipts. Each of these transactions are processed by a specific module.

MIS

This system is designed to meet the needs of managers, specifically with regards to the past and current operations. The majority offer a summary report of the enterprise’s operations. Some have the option of an on-line link to each transaction. MIS improves the efficiency of an enterprise by ensuring managers can perform their duties easily and as fast as possible.

ERP

Traditionally MIS has been based on inputs from transaction based processing systems. As such, they have continued to be designed around different types of transactions. With this in mind, organization structures determine the design of MIS. Under MIS, information is provided in the form of reports that will be needed for different departments. MIS modules would be based on the kind of departments in an organization’s structure. Currently, MIS is starting to lose its relevance. This is due to the increasing relevancy of flexibility involved to reorient MIS to a changing business environment. The buzzword of today is business process reengineering. This means enterprises need to change their approach towards business processes. Advancement in telecommunication technology has led to the emergence of a new information system known as ERP. An Enterprise Resource Planning system integrates each process of an organization with customer satisfaction while planning the management of resources. Such solutions help an enterprise to focus on production capacities, working out financial consequences of every decision and managing logistics, rather than just computing costs. Integrating business processes at all levels is the basic philosophy of an Enterprise Resource Planning system. It works by treating every resource in an enterprise as a common resource designed to cater to the various needs of clients. ERP systems recognize that the needs of clients are always changing. It offers adaptability to these changing needs with a faster response.

Bottom Line

All telecommunication enterprises need more than one of the above mentioned OSS sub-categories. We at Tegloo5 have come up with a number of systems to ensure your telecommunication business runs as smoothly as possible. In the event your business module is unique, we can design and develop an OSS that will meet and even surpass your needs. Contact us today so we can figure out how to come up with the best OSS for your business.

Is Your Billing On Point

Billing is one of those things that businesses sometimes don’t give a lot of thought to, but smart companies in the telecom industry know that consistent and accurate customer billing is one of the cornerstones of a successful MVNO.

Some MVNOs handle billing in-house, tasking one or two staff members with what should realistically be the job of an entire department. The truth is, your if your billing is not on-point, your customers will suffer and look for other MVNO’s to get their service from. Since telecom billing is notoriously tricky, smart companies trust their billing to expert MNVEs.

Look For Flexibility

The telecom industry is always shifting and changing, which puts MVNOs in a challenging situation when it comes to billing, especially if they are poised to start scaling. As you get more end customers, your billing needs are going to adapt to different business situations. You need an MVNE that can adapt with you and offer real-time solutions to your customer’s needs. Smaller organizations simply don’t have the bandwidth to be able to support the level of growth that most MVNOs will experience, leading to customer frustration and annoyance on the part of the MNO.

At Telgoo5, we understand the importance of flexibility and ability to scale. Our sophisticated infrastructure was built to withstand shifting company demands and rapid scaling. What’s more, we can offer all of our MVNO partners CRM and BSS as well as a real-time view of business performance and trends!. Many of our long-term MVNO partners are US based companies that love working with us because they know that they will be able to scale with us and, we will be there to support their needs in a prompt and outstanding manner!

Look For Added Value

If you have an in-house billing department, or if you contract out to a smaller or less flexible MVNE, you won’t necessarily get bare-bones service, but you also won’t get all of the perks that come alongside working with a company that can address all of your needs on multiple fronts. Distribution and inventory management goes hand-in-hand with billing, and if your chosen MVNE doesn’t have the capacity to handle all three, you’ll have to find another one to attend to these services. Anyone who runs a business knows that dealing with multiple vendors can be costly and time-consuming.

Telgoo5 offers distribution and inventory as value added services to their billing plan, so you won’t need to be hopscotching between different vendors to get your customers the services that they need. With us, you can rest easy that it will all be handled in one secure, professional place!

Support Is Key

It’s hard to over-emphasize the importance of quality customer and tech support. You and your chosen MVNE are a team, and it should feel like a partnership. This is especially true if you’re scaling, taking on new customers or dealing with additional products. Customers depend on detailed, accurate and itemized bills for their telecom service, so you need to know that your MVNE has your back. That’s why you should be in regular contact with your MVNE about billing and other areas of your business.

At Telgoo5 we pride ourselves on taking our relationship with all of our MVNOs very seriously. You have an account manager who is responsible for handling your needs, and weekly calls to handle any concerns that might crop up. Additionally, we have an escalation procedure that is specifically designed to get to the root of any problem as efficiently and effectively as possible. We prioritize consistency and organization because we know that they are the cornerstones of a successful MVNO/MVNE relationship.

Anyone in the telecom industry knows that billing can be the trickiest part of the business. When you’re dealing with multiple customers and a host of different services, getting billing down perfectly poses something of a challenge. That’s why it is imperative to make sure that your billing is on point. The best way that you can do that is linking up with a smart MVNE that has your best interests at heart. Let an MVNE like Telgoo5 take billing off your plate so that you can focus on growing your business!

Don’t Let Your Customers Suffer Anymore, Switch to OSS Telecom Billing Software

Technology does not always change for the best. But, that does not mean it does not try to make things better. When we look from the perspective of telecom industry, BSS and OSS have been two pillars of technology that have transformed the way business takes place. And the good news, everything has changed for the best. Compared with platforms used in the other industries, these two solutions have been in the market for a long time and have garnered trust from most telecom vendors. So, if you are still clinging onto the telecom systems of old, it is probably time to let go and switch to OSS telecom billing software.

Why Change Is Important for All Industries?

When we look at industries of today, hotel industry stands out as the one that has probably seen the biggest transformation in terms of its operations due to technology. In the past, it was tough for hotel chains to manage their properties spread over different parts of the globe. But, with the coming of PMS and cloud-based technologies, almost all hotel chains are using it or planning to use it in the future. A study has revealed that in the next 4-5 years hotel companies will invest up to 8% more in cloud-based technologies.

Compared to hotel industry, operations in telecom industry are much more complex. Monitoring of customer, interactions, provisioning, billing, meditation systems, and the list goes on and on! A telecom operator requires all the help he can get. So, when the solution is staring at you in your face in the form of OSS telecom billing solutions, why not upgrade?

Drawbacks of Legacy Systems

Legacy systems are much more cumbersome and require manual intervention for smooth operation. This may lead to recurring errors that can diminish the customer’s faith in you. Let’s say a customer wants to upgrade his plan and calls up customer support. Upon receiving a request, the agent sends it forward for execution. Now, the system employed by the service provider lacks the service assurance feature normally found in OSS applications. In this case, there is a high probability that the request may be completed but not up to the service level agreement between the provider and the customer. This may reduce the trust of the customer in the system and he may opt for a different provider.

Now, compare this situation with an OSS-backed operation. The OSS telecom billing software has service assurance as one of its primary feature. Unless, there is a terrible malfunctioning of the system (which is very rare), it is highly unlikely that the request will be mismanaged or delivered incorrectly. All the more reason to employ, quality OSS telecom billing solutions, don’t you think so?

The One Thing You Did Not Know About Telecom Billing Software

Telecom billing is a thankless task. You can be right 99 times out of 100, but if you make a single error, all the good work you have done previously goes down the drain. Just like politics, customers have short memories when it comes to the telecom services they use. Politicians have the advantage of evoking the right emotions at the time of elections but telecom operators do not enjoy such a luxury. They have to be right all the time and then some.

Not so long ago, when telecom billing systems were not as evolved as today, it was even harder to provide accurate bills to the customers. But at that time, the competition in the telecom industry was relatively low. At the sight of a wrong bill, customers used to think twice before crossing over to another provider. Not anymore! In this age of information and evolving telecom market, the playing field is a lot more competitive. Every year we see new entrants who try to lure away customers with flashy schemes and minimum tariff plans. This trend makes life difficult for established players in the market, especially for those who are still using outdated OSS telecom billing software.

“Hello! Have You Heard About Our New and Improved Telecom Billing Software?”

Do you know what most telecom operators do after hearing this line from a sales representative? They disconnect the line. It is not as if all the telecom billing software solutions made by IT companies are good and work well for every business. Not at all! However, complete disdain for something that you automatically think of as an exorbitant expense. Doesn’t make good business sense!

If till now, you have refrained from purchasing OSS telecom billing solutions because you thought they cost too much, you are in for a surprise. Most telecom entrepreneurs, in spite of their vast knowledge, do not know that telecom billing software can be procured as Software as a service (SaaS). If you are still not clear how this can help…read on.

Telecom Billing Software as SaaS

One of the least expensive ways of employing telecom billing software in your business operations is via SaaS model. With SaaS, you do not have to purchase any license or acquire any infrastructure. You can even decide on whether to host the services on your company’s cloud or employ the billing platform already operating in a cloud provided by the vendor.

This approach best suits startups and organizations with a limited budget. Enterprises that wish to integrate the billing software ASAP have to wait for only a day or two before beginning the use of billing software as part of SaaS model.