BILLING AND OPERATION SUPPORT SYSTEM MAKES YOUR TASKS SIMPLER

A billing and Online Charging System (BSS/OCS) is a critical component of any telecom infrastructure. It provides the necessary tools to manage the customer lifecycle, including subscription management, service activation, and billing. A well-designed BSS/OCS can significantly simplify tasks and improve operational efficiency, allowing telecom service providers to focus on delivering high-quality services to their customers.

Telgoo5's BSS/OCS system is designed to be highly adaptable, allowing it to meet the specific needs of each customer. Whether you're a startup looking for a basic billing system or an established telecom operator with complex billing and customer management requirements, Telgoo5's BSS/OCS can be customized to fit your needs.

Our platform provides a wide range of features and functionality to streamline and automate key processes, including:

1. Subscriber Management:

Subscriber management is a critical aspect of telecom operations that involves the management and maintenance of subscriber accounts, including account creation, activation, modification, and deactivation. Subscriber management is an important function of any telecom operator or service provider, as it allows them to manage their customer base and provide them with high-quality services.

Telgoo5's subscriber management system is designed to simplify the process of managing subscriber accounts. Our platform provides a comprehensive set of tools to manage the entire subscriber lifecycle, from account creation to service activation, billing, and support. With Telgoo5's subscriber management system, you can:

·         Easily create new subscriber accounts and manage existing ones.

·         Activate new services and manage existing ones, including adding or removing features and modifying service plans.

·         Manage billing and payments, including generating invoices, processing payments, and managing customer accounts.

·         Provide support and manage customer care requests, including support tickets, real-time chat support, and self-service tools.

·         Monitor subscriber activity and usage, including tracking data usage, call records, and other key metrics.

Our subscriber management system is highly flexible and can be customized to meet the specific needs of your business. Whether you are a startup looking for a basic subscriber management system or an established telecom operator with complex requirements, Telgoo5 can provide the tools and support you need to succeed.

2. Service Provisioning:

Service provisioning is the process of activating and configuring services for customers, such as voice, data, and messaging services, among others. It involves a series of steps, including service order management, network activation, service activation, and device configuration. Service provisioning is a crucial function for telecom operators and service providers, as it ensures that customers can quickly and easily access the services they need.

At Telgoo5, our service provisioning system is designed to simplify the process of activating and configuring services for your customers. Our platform provides a comprehensive set of tools to manage the entire service provisioning lifecycle, including:

·         Service order management: Our platform allows you to manage service orders from start to finish, including order entry, order validation, and order fulfillment.

·         Network activation: Our platform can automatically provision new services and activate them on the network, ensuring that customers can quickly start using the services they need.

·         Service activation: Our platform can configure and activate services on customer devices, including smartphones, tablets, and other devices.

·         Device configuration: Our platform can configure devices to work with your network, ensuring that customers can access your services without any issues.

Our service provisioning system is highly customizable and can be tailored to meet the specific needs of your business. Whether you are a startup looking for a basic service provisioning system or an established telecom operator with complex requirements, Telgoo5 can provide the tools and support you need to succeed.

3. Billing and invoicing:

Billing and invoicing is a critical function for any telecom operator or service provider, as it involves the generation of invoices and the collection of payments from customers for the services provided. The billing and invoicing process can be complex, involving multiple systems and processes, such as rating, billing, invoicing, payment processing, and customer account management.

At Telgoo5, our billing and invoicing system is designed to simplify the process of generating invoices and collecting payments from your customers. Our platform provides a comprehensive set of tools to manage the entire billing and invoicing process, including:

·         Rating: Our platform can rate usage data and generate charges based on usage data for various services, such as voice, data, messaging, and other value-added services.

·         Billing: Our platform can generate invoices based on usage data and billing cycles, including generating detailed invoices that include itemized charges and taxes.

·         Invoicing: Our platform can generate invoices in various formats, such as electronic invoices, printed invoices, or PDF invoices, and distribute them to customers via email or other channels.

·         Payment processing: Our platform can process payments from customers, including credit card payments, electronic funds transfers, and other payment methods.

·         Customer account management: Our platform can manage customer accounts, including managing account balances, payment history, and other customer data.

Our billing and invoicing system is highly customizable and can be tailored to meet the specific needs of your business. Whether you are a startup looking for a basic billing and invoicing system or an established telecom operator with complex requirements, Telgoo5 can provide the tools and support you need to succeed.

4. Customer Care:

Customer care is a critical function for any telecom operator or service provider, as it involves providing timely and effective support to customers for issues related to their services. At Telgoo5, we understand the importance of customer care, and we offer a range of tools and services to help our clients deliver world-class customer support.

Our customer care platform is designed to provide a comprehensive set of tools to manage customer interactions, including:

·         Multi-channel support: Our platform supports multiple channels of communication, including phone, email, chat, and social media, enabling customers to reach out to us through their preferred channel.

·         Ticket management: Our platform provides a ticketing system that allows customers to raise issues or support requests and tracks the progress of each ticket to ensure timely resolution.

·         Knowledge base: Our platform provides a knowledge base that customers can access to find answers to common questions or troubleshoot issues on their own.

·         Reporting and analytics: Our platform provides detailed reporting and analytics on customer interactions, enabling us to monitor performance, identify trends, and continuously improve our customer care services.

·         Integration with other systems: Our customer care platform can be integrated with other systems, such as billing and service management systems, to provide a seamless customer experience.

At Telgoo5, we pride ourselves on providing exceptional customer care services to our clients. Our team of experienced professionals is dedicated to providing timely and effective support to our clients' customers, ensuring high levels of satisfaction and loyalty.

5. Analytics And Reporting:

Analytics and reporting are critical components of any telecom operation, as they provide valuable insights into customer behavior, network performance, and business operations. At Telgoo5, we offer a powerful analytics and reporting platform that enables our clients to make data-driven decisions and optimize their business processes.

Our analytics and reporting platform provides a range of features, including:

·         Real-time monitoring: Our platform offers real-time monitoring of network performance and customer behavior, enabling our clients to quickly identify and address issues.

·         Customizable dashboards: Our platform provides customizable dashboards that allow our clients to view the data that is most relevant to their business operations.

·         Advanced analytics: Our platform offers advanced analytics capabilities, such as predictive modeling and machine learning, that enable our clients to identify trends, predict customer behavior, and optimize business processes.

·         Reporting: Our platform provides a range of reporting options, including predefined reports, ad-hoc reporting, and custom reporting, to enable our clients to generate the insights they need.

·         Integration with other systems: Our analytics and reporting platform can be integrated with other systems, such as billing and customer care systems, to provide a comprehensive view of business operations.

At Telgoo5, we understand the importance of analytics and reporting in telecom operations. Our platform is designed to provide our clients with the tools they need to make data-driven decisions, optimize their operations, and deliver the best possible service to their customers.

In summary, Telgoo5's BSS/OCS system is designed to simplify your operations and provide the tools you need to deliver high-quality telecom services to your customers.

Transition From Legacy Systems To Modern Infrastructure with Telgoo5

We at Telgoo5 know that the ability to scale despite challenges and adapt to changes is crucial to your success in the telecom sector. This notion is especially true when it comes to online charging technologies – and dealing with the issues of legacy charging systems.

With new requirements and technologies at every corner, you have to be quick on your feet in meeting customer demands. Further, you must keep an open mind to making changes at a moment’s notice. Additionally, you must stay on top of the latest advancements.

In essence, we at Telgoo5 know that you must be ready for everything that your legacy charging system will not allow you to do.

Legacy Charging Systems Set You Up for Failure

If you have made it this far with a legacy charging system, the first thing you require is substantial applause. The next thing you need is to instantly look for a better Online Charging System (OCS) such as Telgoo5.

Remember that if you stick with the limitations of a legacy charging system, you introduce your customers to a world of trouble. In a day and age where customer experience reigns supreme, your consumers will find themselves stuck with tolerating problems from the past.

Standing by your legacy Charging System even in the face of better alternatives can expose your service to a host of issues. The following examples highlight the most glaring of these problems.

Latency Problems

You can face high-latency issues frequently if your network infrastructure is not set up for modern communication.

This can be quite a problem for data-savvy customers, which describes every customer segment in today’s day and age.

Charging Delays

Apart from overall latency, you can also face online charging delays.

This causes massive headaches for your customers and your billing department alike. Inaccuracies in billing could very well cause your whole operations to crumble with their consequences.

Poor Customer Experience

When performance issues become an everyday instance for your customers, they take pride in describing their overall experience as a bad nightmare.

Customers don’t know, and they frankly don’t care what is going on behind the scenes with your OCS. What they need is a better service, and failure to deliver on this promise can affect your overall brand.

Loss of Consumers

With better OCS services being offered at other providers like Telgoo5, it is not long before your customers start looking for a change for the better. Switching providers proves easier than sticking with your service. As a result, your customers decide to leave in favor of better service experiences.

Sticking with your legacy charging system drives your operation into the ground faster than you can think. It is absolutely necessary to get your ducks in a row and proceed towards better Online Charging Services.

The Ability to Scale and Adapt to Better Systems is Crucial Here

Fortunately, upgrading from your legacy charging system is not that difficult. All you need is an efficient online charging system provider. The rest falls in line if you know what you are doing. Most importantly, it gets easier when you show the ability to scale and adapt in the face of change.

Telgoo5 offers new technologies such as real-time charging and allows you to better serve your customers better. Along with improved customer experience, it also helps you cut unnecessary costs that come with the upkeep of legacy charging systems.

That is the reason why most companies are actively looking into upgrading their legacy charging systems.

Adapting to Change Doesn’t Cost You Much, But Provides a World of Benefits

We at Telgoo5 know that with the right Online Charging System Provider, proper upgrades will not cost you an arm and a leg. It doesn’t require you to pay a fortune in upkeep costs. And it will not ask your customers to start dealing with higher tariff prices.

Also, with that, you still receive smoother service delivery, timely modification features, and a better overall customer experience for your target market. This strategy effectively resolves any issues caused by your legacy charging system.

To understand the improvement process and its effects on your specific network, don’t hesitate to reach out to Telgoo5 today. We at Telgoo5 will be glad to answer any questions you may have and set you up with improved online charging services right away.

Telgoo5: The MVNE You Never Knew Your MVNO / MNO Needed

With 15 years in the industry, (v)WeCare is very well aware of the ever-changing landscape the telecommunications industry is facing today. That’s a decade-and-a-half of providing BSS, online charging, MVNE, Diameter and other expert technical and sales support, and as you’ll see, much more.

We’ve partnered with countless telecom organizations to transform their MVNO/MVNE by optimizing operations, expanding their reach, and growing their subscriber base overall. Furthermore, (v)WeCare has empowered companies just like yours to globally launch their MVNO/MVNE in a matter of weeks instead of months, and we even provide dedicated account managers as well as 24/7 NOC Support.

However, these partnerships actually evolved into a bit of symbiotic relationship as well. As our clients learned from us, we learned a lot more about their operation’s deeper needs.

That’s where Telgoo5 comes in. An end-to-end billing support system (BSS) and Online charging system (OCS) that is tailored to fit the specific needs of telecom companies.

The Telgoo5 Difference

There’s no denying that the ever-changing environment of the telecommunications industry can make proper management more than a bit of a challenge. With Telgoo5, that becomes a whole lot easier.

Imagine having the ability to provision and activate features on the fly, monitor service performance, track customer usage, bill for content, ensure revenue capture, and so much more. And we really, really mean so much more.

With Telgoo5’s BSS, you get a subscriber management system that is efficient, quick, responsive, and provides subscribers with excellent customer service. You also gain the ability to setup custom sales chain based on your business needs with sales chain management that supports 3 levels and has the ability to be customized for more.

Furthermore, with Telgoo5 and the BSS features, you have access to the following:

• A config and admin panel that facilitates effective user management and enables you to define permissions, create plans, and gain greater control overall.

• Reporting and analytics that provide in-depth subscriber data, giving you further insight and helping you manage and monitor your sales more easily and efficiently.

• Expanded abilities to manage inventory status, reassignment, and reconciliation, spawning more efficient management and distribution of inventory units.

Even if that was the end of the list of benefits of Telgoo5 it would be rather impressive, but as we said above, there’s much more.

The key features of the BSS side of Telgoo5 are not only impressive, they can actually be critical in helping you meet the demands of today’s industry. Efficient billing is key to the survival of any organization but this can be evermore so true for telecom organizations.

Telgoo5’s Postpaid Billing System has a slew of impressive tools that are destined to transform your operations, including:

• Payment gateway integration.

• Real-time or manual invoice generation.

• Postpaid tariff plans.

• CDR rated bills sent in XML.

• CDR mediation process.

• Call barring services.

• Call exception services.

• And More!

Need a wholesale billing system? Telgoo5’s Online charging system has that covered too with additional key features for MNOs/MVNAs:

• API controls.

• Ability to create ‘n’ number of MVNOs.

• Separate logins for MNOs/MVNAs and MVNOs.

• Built-in online user guides that provide instant assistance whenever needed.

• And once again, much more.

Have a little better understanding for why we said that your MVNO/MNO needs Telgoo5? If you’re ready to move forward with transforming your telecom into an entity ready for both today and tomorrow, give us a call at 206-384-4669.

If you still have questions about Telgoo5, you can visit our website or contact us directly and we’ll reply as quickly as possible.

Put years of experience and expertise to work for you with Telgoo5 augmenting your telecom business.