BILLING AND OPERATION SUPPORT SYSTEM MAKES YOUR TASKS SIMPLER

A billing and Online Charging System (BSS/OCS) is a critical component of any telecom infrastructure. It provides the necessary tools to manage the customer lifecycle, including subscription management, service activation, and billing. A well-designed BSS/OCS can significantly simplify tasks and improve operational efficiency, allowing telecom service providers to focus on delivering high-quality services to their customers.

Telgoo5's BSS/OCS system is designed to be highly adaptable, allowing it to meet the specific needs of each customer. Whether you're a startup looking for a basic billing system or an established telecom operator with complex billing and customer management requirements, Telgoo5's BSS/OCS can be customized to fit your needs.

Our platform provides a wide range of features and functionality to streamline and automate key processes, including:

1. Subscriber Management:

Subscriber management is a critical aspect of telecom operations that involves the management and maintenance of subscriber accounts, including account creation, activation, modification, and deactivation. Subscriber management is an important function of any telecom operator or service provider, as it allows them to manage their customer base and provide them with high-quality services.

Telgoo5's subscriber management system is designed to simplify the process of managing subscriber accounts. Our platform provides a comprehensive set of tools to manage the entire subscriber lifecycle, from account creation to service activation, billing, and support. With Telgoo5's subscriber management system, you can:

·         Easily create new subscriber accounts and manage existing ones.

·         Activate new services and manage existing ones, including adding or removing features and modifying service plans.

·         Manage billing and payments, including generating invoices, processing payments, and managing customer accounts.

·         Provide support and manage customer care requests, including support tickets, real-time chat support, and self-service tools.

·         Monitor subscriber activity and usage, including tracking data usage, call records, and other key metrics.

Our subscriber management system is highly flexible and can be customized to meet the specific needs of your business. Whether you are a startup looking for a basic subscriber management system or an established telecom operator with complex requirements, Telgoo5 can provide the tools and support you need to succeed.

2. Service Provisioning:

Service provisioning is the process of activating and configuring services for customers, such as voice, data, and messaging services, among others. It involves a series of steps, including service order management, network activation, service activation, and device configuration. Service provisioning is a crucial function for telecom operators and service providers, as it ensures that customers can quickly and easily access the services they need.

At Telgoo5, our service provisioning system is designed to simplify the process of activating and configuring services for your customers. Our platform provides a comprehensive set of tools to manage the entire service provisioning lifecycle, including:

·         Service order management: Our platform allows you to manage service orders from start to finish, including order entry, order validation, and order fulfillment.

·         Network activation: Our platform can automatically provision new services and activate them on the network, ensuring that customers can quickly start using the services they need.

·         Service activation: Our platform can configure and activate services on customer devices, including smartphones, tablets, and other devices.

·         Device configuration: Our platform can configure devices to work with your network, ensuring that customers can access your services without any issues.

Our service provisioning system is highly customizable and can be tailored to meet the specific needs of your business. Whether you are a startup looking for a basic service provisioning system or an established telecom operator with complex requirements, Telgoo5 can provide the tools and support you need to succeed.

3. Billing and invoicing:

Billing and invoicing is a critical function for any telecom operator or service provider, as it involves the generation of invoices and the collection of payments from customers for the services provided. The billing and invoicing process can be complex, involving multiple systems and processes, such as rating, billing, invoicing, payment processing, and customer account management.

At Telgoo5, our billing and invoicing system is designed to simplify the process of generating invoices and collecting payments from your customers. Our platform provides a comprehensive set of tools to manage the entire billing and invoicing process, including:

·         Rating: Our platform can rate usage data and generate charges based on usage data for various services, such as voice, data, messaging, and other value-added services.

·         Billing: Our platform can generate invoices based on usage data and billing cycles, including generating detailed invoices that include itemized charges and taxes.

·         Invoicing: Our platform can generate invoices in various formats, such as electronic invoices, printed invoices, or PDF invoices, and distribute them to customers via email or other channels.

·         Payment processing: Our platform can process payments from customers, including credit card payments, electronic funds transfers, and other payment methods.

·         Customer account management: Our platform can manage customer accounts, including managing account balances, payment history, and other customer data.

Our billing and invoicing system is highly customizable and can be tailored to meet the specific needs of your business. Whether you are a startup looking for a basic billing and invoicing system or an established telecom operator with complex requirements, Telgoo5 can provide the tools and support you need to succeed.

4. Customer Care:

Customer care is a critical function for any telecom operator or service provider, as it involves providing timely and effective support to customers for issues related to their services. At Telgoo5, we understand the importance of customer care, and we offer a range of tools and services to help our clients deliver world-class customer support.

Our customer care platform is designed to provide a comprehensive set of tools to manage customer interactions, including:

·         Multi-channel support: Our platform supports multiple channels of communication, including phone, email, chat, and social media, enabling customers to reach out to us through their preferred channel.

·         Ticket management: Our platform provides a ticketing system that allows customers to raise issues or support requests and tracks the progress of each ticket to ensure timely resolution.

·         Knowledge base: Our platform provides a knowledge base that customers can access to find answers to common questions or troubleshoot issues on their own.

·         Reporting and analytics: Our platform provides detailed reporting and analytics on customer interactions, enabling us to monitor performance, identify trends, and continuously improve our customer care services.

·         Integration with other systems: Our customer care platform can be integrated with other systems, such as billing and service management systems, to provide a seamless customer experience.

At Telgoo5, we pride ourselves on providing exceptional customer care services to our clients. Our team of experienced professionals is dedicated to providing timely and effective support to our clients' customers, ensuring high levels of satisfaction and loyalty.

5. Analytics And Reporting:

Analytics and reporting are critical components of any telecom operation, as they provide valuable insights into customer behavior, network performance, and business operations. At Telgoo5, we offer a powerful analytics and reporting platform that enables our clients to make data-driven decisions and optimize their business processes.

Our analytics and reporting platform provides a range of features, including:

·         Real-time monitoring: Our platform offers real-time monitoring of network performance and customer behavior, enabling our clients to quickly identify and address issues.

·         Customizable dashboards: Our platform provides customizable dashboards that allow our clients to view the data that is most relevant to their business operations.

·         Advanced analytics: Our platform offers advanced analytics capabilities, such as predictive modeling and machine learning, that enable our clients to identify trends, predict customer behavior, and optimize business processes.

·         Reporting: Our platform provides a range of reporting options, including predefined reports, ad-hoc reporting, and custom reporting, to enable our clients to generate the insights they need.

·         Integration with other systems: Our analytics and reporting platform can be integrated with other systems, such as billing and customer care systems, to provide a comprehensive view of business operations.

At Telgoo5, we understand the importance of analytics and reporting in telecom operations. Our platform is designed to provide our clients with the tools they need to make data-driven decisions, optimize their operations, and deliver the best possible service to their customers.

In summary, Telgoo5's BSS/OCS system is designed to simplify your operations and provide the tools you need to deliver high-quality telecom services to your customers.

Define the benefits of using Telecom billing system

Many consumers believe that a communications service invoice should contain information about their current expenditure, the services they are now using, and the services they are paying for. It is crucial to comprehend how Telecom billing systems function since, in actuality, telecom bills are only intended to explain how much you owe, not why.

Simply put, a Telecom billing system comprises all the procedures, data, and regulations that a service provider uses to determine how much money you owe them. Each supplier uses a unique formula to determine its rates, billing, labeling fees, and branding costs. Even if you can understand the billing system of one provider, this seldom results in understanding with other providers. 

So let's describe what a Telecom billing system offers.

What you don't know ultimately hurts you the most in business. When companies pay for telecom services, this is especially true.

Specific billing patterns and procedures used by telecom firms might incur significant financial expenditures. The good news is that most of these costs can be avoided for businesses that invest in active telecom expenditure management and have the tools to determine what to watch out for.

Features of electronic billing

In this cutthroat sector, offering consumers an effective and dependable method of paying their telecom-related expenses will change the game. A successful Telecom Bill Software should offer the option of electronic bills (E-bills), which allow subscribers to see their bills on digital devices like smartphones, tablets, or laptops.

Additionally, the telecom operator may save significant money by using this function instead of printing invoices. The money saved may then be used to pay for other crucial services for the business.

·         Record validation for data

To provide anti-duplicate protection, an effective telecom billing solution should be able to locate and remove duplicate entries from the system utilizing unique numbers of datasets. This screening procedure reduces mistakes related to duplicate billing of the same account.

·         Decreases errors related to the billing process

The billing process is undoubtedly a difficult task because telecom service providers provide users with various price schemes, including minute billing, charging based on the time of day, etc. Billing mistakes can harm a telecom company's reputation and cause it to lose customers to rivals. A reliable Telecom billing system gives the business a guarantee of quality.

·         Contains Detailed Billing Information

Subscribers to telecom services are constantly looking for methods to cut their costs. Giving customers thorough information about telecom consumption empowers them with the knowledge they can use to make wise decisions. A complete billing report should include monthly information on a subscriber's call duration, time and date of calls, message analytics (received, sent, delivered), data charges, etc. Subscribers should have simple access to this report via the company's web portal using their login information.

·         Provides management with trustworthy data

All telecom-related expenses, including consumption, assets, subscription rates, and other costs, should be tracked via an effective and efficient telecom Bill software. The telecom management team may utilize this data to decide more wisely and effectively on the direction of the business's growth.

·         Simple to Modify and Manage Pricing Schedules

The telecommunications sector is highly competitive, and businesses frequently change their pricing policies and tariffs. A telecom firm should be able to easily deploy new pricing tariffs with the help of an efficient Telecom billing system without having to stop any ongoing billing operations.

·         Process of Budgeting is Simplified

Telecom service providers may manage their budgeting procedures within their allotted budgetary limits with the help of an effective billing system. The system monitors client spending for the telecom business and notifies management when certain benchmarks are surpassed, allowing management to take prompt action to reduce costs.

Getting Professional Assistance

You might use internal resources, if you have the capacity, to assist in uncovering these omitted charges on your monthly telecom bills. A professional Telecom Expense Management (TEM) firm, more recently known as Technology Consultants, will help you find hidden costs and overcharges to save money and improve your bottom line. This alternative is most certainly more effective. A professional TEM service provider may also analyze your existing requirements and provide fresh suggestions that will meet your present and future demands and significantly reduce your monthly costs.

MVNO Business Models And Advantages

In 1997, the Mobile Virtual Network Operator (MVNO) business model first appeared in Japan. Since then, the number of MVNO subscribers worldwide has increased significantly, and it is anticipated that it will soon surpass the 300 million mark. Currently, it is expanding five times as quickly as the operator segment. However, the MVNO commercial sector has always generated debate.

Despite their popularity, many MVNOs face financial difficulties and collapses soon after their much-anticipated debut. What's the issue? Can AI be the technical enabler required to give the MVNO business model the wings it needs?

Is the best MVNO business model market integration?

These virtual network operators use an established network leased from another organization to deliver services. This implies that a significant portion of the fees they must pay to supply services will depend on how actively they participate in network repair and maintenance. Many of the typical network operator's services have been included in the MVNO for Virgin Mobile.

The margins are too thin for other businesses, primarily ad-funded, to manage mobile services. Some MVNOs compete only on pricing as their business strategy, and these firms are often driven out of the market annually. This occurs due to the lack of distinction or value between traditional and virtual service providers.

Big companies have banded together to support an MVNO option as a response to this. The alliance between Tesco and O2 best demonstrates this. However, as MVNOs consider possibly copying the social gaming business model, the times may change.

Could the MVNO Business Model's Future Be Found in Freemium Services?

You can choose to pay for premium upgrades when you download a game for free from your favorite app store. Occasionally, if you're willing to view 15–30 second adverts, games will provide you access to restricted improvements. New MVNOs are looking at this "freemium" gaming profile as a method to enhance earnings massively.

This MVNO company profile operates as follows. Today, customers will sign up for the company's services, most of which come with an unlimited talk, text, and voice plan. Users of the MVNO are required to view up to 45 seconds of advertising as soon as they sign up for the service in exchange for cheaper plan rates. Then, they are subscribed to view new videos every two hours during the day.

This sort of business strategy for an MVNO may seem strange to some, yet it is effective. The Swedish company Wifog has already attained its 1% market share objective. The advertising agreements aid in cost recovery, and as a bonus, the necessary engagement boosts advertisers' CTR rates over average. Additionally, it paves the way for global expansion, which was previously beyond reach for many MVNOs.

Is the best business model one with several levels?

Several MVNOs are considering various products and services to create additional income sources. Sometimes this entails acquiring data rates at wholesale costs before reselling them to customers at retail prices. With extensive bundles of ready-to-implement services, some MVNOs, allow retail partners to launch their MVNOs in as little as 12 weeks.

An individual business profile is occasionally the ideal course of action, as we can infer from this sector. It doesn't follow that your new business will have the same success by using identical profiles and strategies just because another firm did.

The Different MVNO Types

What comes to mind when you think about mobile virtual network operators? For many consumers, a carrier that relies on a more extensive network and charges more for its services is the first thing that comes to mind. There is more kind of mobile virtual network operators, though.

There are three primary types of MVNOs.

1. Piggyback carriers are the original variety. These carriers utilize the same frequency and infrastructure as giant carriers but charge their clients extra to use the network. A piggyback carrier is Verizon, for instance. Also acting as a piggyback carrier is AT&T.

2. FreedomPop is the second variety of MVNO. FreedomPop is a wireless provider with its network. It offers less expensive pricing for its services even if it does not use the infrastructure or frequency of a giant carrier.

3. The third sort of MVNO provides services under its brand but utilizes the infrastructure and frequency of a larger carrier. To market its branded services, T-Mobile is an example of an MVNO that uses the infrastructure and frequency of a more extensive page.

The Prospects for MVNOs

●        If MVNOs have taught us anything, it's that choice is key to the future of communications. It also has to do with adaptability.

●        MVNOs are the ideal illustration of this. They give customers a customized alternative to established cellular service providers. Additionally, they allow you to change carriers and service providers whenever you want without incurring any fees.

●        MVNOs are increasingly becoming the standard in the telecom sector. They currently comprise more than 25% of the US cellular service. But that's only the start.

●        For MVNOs, the sky is the limit. They'll grow in popularity over the next several years due to their increased diversity and adaptability. Customers can pick the ideal cellular service for them, regardless of their demands or tastes, which is terrific news.

Conclusion

Having control over your future is the key benefit of utilizing an MVNO company strategy. You are not dependent on a carrier's willingness to invest in your project. Furthermore, you are not at the mercy of business executives who could wish to alter or enhance the service to entice users away from your MVNO.

MVNOs: what are they, and what are the best options?

Your smartphone is a need, but the service cost may be high. Suppose you believe you are overpaying for your mobile service. In that case, you might think about switching to a Mobile Virtual Network Operator (MVNO) from a more expensive leading portable supplier. The best of both worlds is provided by MVNO carriers, who offer the same level of coverage but at a lesser cost than the primary carriers. That's because they provide a highly diversified product selection using the same networks as the Big Three—AT&T, Verizon, and T-Mobile. The best part about these pay-as-you-go plans is that they allow you to avoid the hefty charge while still getting the most out of your mobile device.

Describe an MVNO.

An MVNO is a cellular service provider that gives coverage to its customers while doing so by utilizing the infrastructure of another business. An MVNO may still be able to perform the remaining aspects of a cellular provider's routine operations, but they are not using their spectrum. Boost Mobile, Cricket Wireless, and TracFone are some of the most well-known MVNOs on the market.

Don't be misled even if MVNOs do not own their spectrum. Many continue to provide excellent service and are a good choice in many markets or for people searching for wireless connectivity at a cheaper monthly cost. The expansion of 5G networks enhances MVNOs' ability to offer coverage as the fifth generation of wireless brings new speeds and capabilities.

MVNOs may not be for everyone, but they have a place in the cellular industry and provide many advantages to consumers. MVNOs continue to develop and establish themselves in the wireless industry by assisting said consumers and offering alternatives to some markets that would not otherwise have them. Learn more about how 5G networks throughout America will help MVNOs compete in the world of wireless's upcoming generation.

Why is MVNO necessary for mobile network operators?

For two primary reasons, mobile providers use MVNOs. Which are:

●        A chance to reach out to non-targeted audiences

Like most brands, mobile operators always strive to expand, yet expansion may occasionally be challenging to achieve. Finding partners with substantial client bases is one approach. These partners may use brand affinity to position themselves and offer additional mobile network services to their clients.

●        Utilize infrastructure to generate new sources of income

Additionally, mobile network infrastructure can frequently handle more user demands than it is now handling. Additionally, this gives cell providers the chance to provide MVNOs with excess bandwidth, allowing them to make money by renting out equipment and selling access to customers.

How do MVNOs Function?

An MVNO runs relatively simply in its fundamentals. Mobile network operators (MNOs) allow MVNOs to utilize their network to serve clients in markets that are either difficult to reach or more expensive owing to costs by selling them their spare spectrum at a wholesale price.

MVNOs are smaller businesses that use an established network to save high starting expenses. Millions to billions of dollars can be spent setting up a wireless network. Starting a wireless business can provide challenging entry hurdles when considering spectrum license requirements, securing vendors, and the resources and labor required to construct the necessary infrastructure. Larger carriers gain users indirectly via MVNOs, who may also give MNOs a consistent flow of income while giving consumers a service they want.

Which MVNOs are available?

There are four types of MVNOs. Here are examples from various nations for each, along with a look at each:

●        Branded reseller

The "lightest" and fastest" MVNO business model to develop is branded resellers. This is because of how this kind of MVNO works. Brand resellers use their brand name and, occasionally, their distribution networks to get on board or bring in new customers.

Branded resellers frequently invest less to become MVNOs, which affects their ability to govern several facets of their new company. Low investments have a minor influence on the items they can develop and market and maybe even the amount of money they can make.

The MVNO Rain, with a presence in South Africa, provides data-only offerings. Through partnerships with retail outlets and their website, Rain manages customer assistance, SIM card advertising, and sales for its clients.

●        Full MVNO

The most established kind of MVNO is regarded as complete. Full MVNOs often have more access to the network infrastructure of the mobile network provider. Full-MVNOs must invest more since they are in charge of every other component of the value chain.

Alsace's Vialis is a fixed and mobile provider (Eastern France). The company was established in 2003 to provide gas and electricity; in the2006, it expanded to include telecommunication services.

●        Light MVNO

Light-MVNOs are separate branded Resellers and Full-MVNOs. They manage operations, value-added services, back-office procedures, and sales and marketing.

In 2006, the Netherlands-based lite MVNO Ello Mobile was established. It provides mobile data subscriptions and local and international calling options.

●        Network enablers

Middlemen are network enablers, often called "Mobile Virtual Network Enablers" or "MVNEs." They set up the necessary facilities for MVNO operations. Additionally, MVNEs can provide other MVNOs value-added services and back-office functions.

MVNEs live up to their moniker in a lot of ways. They provide market entry points for MVNOs as enablers. Additionally, they act as aggregators, accepting requests from several little-known MVNOs and negotiating better deals with MNOs. These technologies enable "in-a-box" MVNO models to be provided to smaller MVNOs, hastening the entrance to the market for other brands.

What is required for MVNOs to remain competitive?

MVNOs require a safe, adaptable, and reliable IoT platform to provide their clients with top-notch services. The following are the key elements that MVNOs should take into account while picking the best platform:

●        Robust device security

IoT is a fragile technology. Mobile devices frequently do not have the most recent firmware installed, leaving them open to malware and other dangerous dangers. Additionally, when added to a network, these vulnerable devices expand the danger landscape for administrators, who are already overworked.

MVNOs must invest in platforms that provide adaptable methods for FOTA and SOTA updates to constantly keep their customers' devices current to eliminate security concerns.

●        Strong reporting capabilities

Prevention is always preferable to treatment. Only having access to customer and device information and having a platform that can spot and handle abnormalities will allow MVNOs to prevent device critical failure.

●        They promote their services quickly.

Features include a user-friendly graphical user interface, device auto-discovery, and a no-code environment speed service deployments for MVNOs, making it simpler to provide for current and potential clients.

As more MNOs roll out their 5G networks, MVNOs continue to strive to offer higher speeds. Although MVNOs' presence in the market is less prevalent than big carriers, with expanding capabilities and coverage, they are beginning to fill significant holes in the cellular industry. It's unclear how 5G will continue to drive forward-thinking telecom firms, but given that it can expedite cellular communications, the MVNO sector of 5G is one to keep an eye on.

MVNOs provide their markets with a tonne of value. They expand the client base available to mobile network carriers, promoting growth. Additionally, MVNOs provide their customers with more competitive goods and services. By making the correct IoT platform investment, forward-thinking MVNOs may also strengthen their competitive edge. Taking control of their device network with solutions like these can increase operational effectiveness and simplify scaling.

How Do MVNOs Work?

Mobile Virtual Network Operators (MVNOs) are companies that offer mobile services, such as voice and data plans, without owning the underlying network infrastructure. Instead, MVNOs lease network capacity from one or more mobile network operators (MNOs), such as AT&T, Verizon, or T-Mobile, and then rebrand and sell that capacity to their customers. In this way, MVNOs are able to offer competitive pricing and tailored services without the significant investments required to build and maintain their own networks.

Three criteria are commonly used to classify MVNOs

Yes, MVNOs are often classified based on three criteria:

Business Model: MVNOs can operate as service resellers, which means they simply resell the services of a single MNO, or as full MVNOs, which have more control over the services they offer, including pricing, branding, and customer management.

Customer Segment: MVNOs can target specific customer segments, such as budget-conscious consumers, business customers, or ethnic groups, and tailor their services accordingly.

Service Offering: MVNOs can focus on offering specific services, such as voice, data, or both. Some MVNOs also offer value-added services, such as international calling or roaming, that are not typically included in traditional mobile plans.

By using these criteria, MVNOs can differentiate themselves from the traditional MNOs and offer unique and customized mobile services to their customers.

Mobile Virtual Network Operators offer the following connectivity services

Mobile Virtual Network Operators (MVNOs) typically offer the following connectivity services to their customers:

Voice Calls: MVNOs offer voice call services, allowing customers to make and receive calls using their mobile devices.

Text Messaging: MVNOs also offer text messaging services, allowing customers to send and receive text messages.

Mobile Data: MVNOs offer mobile data services, which allow customers to use the internet, browse websites, and use data-intensive applications, such as streaming music or video.

Mobile Broadband: Some MVNOs offer mobile broadband services, which provide high-speed internet connectivity for laptops and other devices using a mobile data connection.

International Roaming: Some MVNOs offer international roaming services, allowing customers to use their mobile devices while traveling abroad.

Mobile Hotspot: MVNOs also offer mobile hotspot services, which allow customers to share their mobile data connection with other devices.

By offering these services, MVNOs provide a comprehensive mobile experience for their customers and offer alternative options to traditional mobile services.

Now that we know how MVNOs work and the services they provide, let us look at a few examples of Mobile Virtual Network Operators

Summary:

Mobile Virtual Network Operators (MVNOs) are companies that offer mobile services, such as voice and data plans, without owning the underlying network infrastructure. They lease network capacity from one or more mobile network operators (MNOs) and rebrand and sell that capacity to their customers.

MVNOs are classified based on their business model, customer segment, and service offering. They offer a variety of connectivity services, including voice calls, text messaging, mobile data, mobile broadband, international roaming, and mobile hotspot services. MVNOs provide a cost-effective and flexible alternative to traditional mobile services and target specific customer segments with tailored services. Examples of MVNOs include Boost Mobile, Virgin Mobile, TracFone, Google Fi, and Metro by T-Mobile.

Benefits and Market Value of MVNO For Telecom Operators?

Mobile Virtual Network Operators (MVNOs) provide several benefits to telecom operators:

Increased market reach: MVNOs help telecom operators reach new markets and demographics, especially those who may have been previously underserved.

Reduced capital expenditure: MVNOs typically pay for their own network infrastructure, reducing the capital expenditure required by telecom operators.

Increased revenue: MVNOs generate additional revenue streams for telecom operators by offering new services and pricing plans to customers.

Brand differentiation: MVNOs can help telecom operators differentiate their brand and offer unique value propositions to customers.

In terms of market value, MVNOs have become a significant player in the telecommunications industry and are estimated to generate billions of dollars in revenue each year. The market value of MVNOs is expected to continue to grow as more consumers seek more cost-effective and customizable mobile services.

MVNO Market Evolution

The MVNO market has evolved significantly since its inception. Here are some key developments in the MVNO market evolution:

Early Adoption: MVNOs were first introduced in Europe in the late 1990s, offering low-cost mobile services to consumers.

Expansion into new markets: MVNOs have since expanded into other regions, including North America, Asia, and Australia.

Diversification of services: MVNOs have diversified their services beyond basic voice and text services, offering data plans, mobile broadband, and mobile financial services.

Increased competition: The MVNO market has become increasingly competitive, with new entrants offering innovative services and pricing plans to attract customers.

Partnership with MNOs: MVNOs have formed partnerships with Mobile Network Operators (MNOs) to leverage their network infrastructure, providing cost-effective and scalable services to customers.

Emergence of digital MVNOs: Digital MVNOs have emerged, offering mobile services exclusively through online channels, providing customers with a convenient and seamless experience.

5G MVNOs: With the rollout of 5G technology, MVNOs are expected to play a significant role in providing 5G services to customers, leveraging the network infrastructure of MNOs.

Overall, the MVNO market has evolved to meet the changing needs and demands of customers, providing a wider range of services and more cost-effective mobile solutions.

Challenges in the MVNO Business

The MVNO business model presents several challenges that must be overcome for success:

Dependence on MNOs: MVNOs rely on Mobile Network Operators (MNOs) for network infrastructure, making them vulnerable to changes in MNO policies and prices.

Competition with MNOs: MVNOs compete with MNOs for customers, making it difficult to differentiate their services and pricing plans.

Complex pricing models: MVNOs must develop complex pricing models that take into account the cost of network usage, customer acquisition, and marketing expenses.

Limited control over network quality: MVNOs have limited control over network quality, which can impact customer satisfaction and loyalty.

Marketing challenges: MVNOs must develop effective marketing strategies to attract and retain customers in a highly competitive market.

Regulation and compliance: MVNOs must comply with a wide range of regulatory requirements, including privacy, data protection, and consumer protection laws.

Capital investment: MVNOs require significant capital investment to build out their network infrastructure and develop their brand.

Overall, MVNOs must overcome these challenges to establish a successful and sustainable business. This requires a combination of effective marketing strategies, a strong focus on customer service, and careful financial management.

What is a mobile virtual network operator (MVNO)?

A mobile virtual network operator (MVNO) is a telecommunications service provider that offers mobile phone services, but does not own the infrastructure to provide them. Instead, MVNOs purchase network services wholesale from one or more mobile network operators and then rebrand and sell these services to customers under their own name. This allows MVNOs to offer competitive mobile phone plans and services without having to invest in the expensive infrastructure required to support a mobile network.

What makes a mobile virtual networks operator unique?

A mobile virtual network operator (MVNO) is unique in the following ways:

1. Rebranding: MVNOs purchase network services from mobile network operators and rebrand the services under their own name, creating a unique customer experience.

2. Independent pricing and plans: MVNOs have the flexibility to offer their own pricing and plans, separate from the mobile network operators they purchase services from.

3. Targeted demographics: MVNOs often target specific demographics, such as budget-conscious consumers, seniors, or specific ethnic groups, with tailored services and plans.

4. Reduced infrastructure costs: MVNOs do not need to invest in the infrastructure required to support a mobile network, reducing their overhead costs and allowing them to offer more competitive prices.

5. Faster service and product innovation: MVNOs can be more agile and flexible in introducing new services and products, as they do not need to invest in upgrading their own infrastructure.

These unique characteristics make MVNOs a popular alternative for consumers looking for more affordable and customized mobile phone services.

What does an MVNO do?

A mobile virtual network operator (MVNO) provides mobile phone services to consumers, but does not own the infrastructure to support these services. Instead, an MVNO purchases network services wholesale from one or more mobile network operators and then rebrands and sells these services to its customers under its own name. An MVNO is responsible for the following activities:

1.      Marketing and customer acquisition: MVNOs market and sell their services to their target customers.

2.      Customer service and support: MVNOs handle customer service and support for their subscribers, including billing, technical support, and troubleshooting.

3.      Network management: MVNOs manage the network services they purchase from mobile network operators to ensure reliable and high-quality coverage for their customers.

4.      Plan and pricing management: MVNOs set their own pricing and plans for their customers, offering a unique and customized experience.

5.      Mobile phone and device sales: MVNOs may also sell mobile phones and devices to their customers, either directly or through partnerships with manufacturers.

In summary, MVNOs are responsible for the end-to-end customer experience, from marketing and customer acquisition to customer service and support, all while leveraging the network infrastructure of mobile network operators.

Why do mobile network operators need MVNO?

Mobile network operators partner with mobile virtual network operators (MVNOs) for several reasons, including:

1.      Increased revenue: MVNOs purchase network services wholesale from mobile network operators and rebrand and sell these services to their own customers. This provides mobile network operators with additional revenue from the sale of network services to MVNOs.

2.      Customer acquisition and retention: MVNOs can target specific customer segments, such as budget-conscious consumers, seniors, or specific ethnic groups, and help mobile network operators reach and retain these customers.

3.      Better use of excess network capacity: Mobile network operators often have excess network capacity, and partnering with MVNOs helps them make better use of this capacity, improving their overall utilization and efficiency.

4.      Increased brand exposure: MVNOs can promote and advertise the mobile network operator's brand, increasing its visibility and exposure in the market.

5.      Innovation: MVNOs can introduce new services and products more quickly and easily than mobile network operators, providing a way for the latter to stay innovative and competitive in the market.

Overall, MVNO partnerships can help mobile network operators increase revenue, reach new customers, improve network utilization, increase brand exposure, and drive innovation.

What kind of MVNOs are there?

There are several types of mobile virtual network operators (MVNOs), including:

1.      Discount MVNOs: These MVNOs target budget-conscious consumers with low-priced plans and services, often using the network of a single mobile network operator.

2.      Niche MVNOs: These MVNOs target specific customer segments, such as seniors, ethnic groups, or travelers, with tailored services and plans.

3.      Full-service MVNOs: These MVNOs offer a full range of mobile phone services, including voice, data, and text, and often partner with multiple mobile network operators to ensure broad coverage.

4.      Data-focused MVNOs: These MVNOs focus on providing high-speed data services, such as mobile internet and hotspot services, to their customers.

5.      Branded MVNOs: These MVNOs are often owned by large brands, such as supermarkets or cable companies, and offer mobile phone services under their own brand name.

6.      Enterprise MVNOs: These MVNOs cater to the needs of businesses and organizations, offering customized mobile phone plans and services for their employees.

Each type of MVNO offers a unique set of services and plans, targeting different customer segments and providing a competitive alternative to traditional mobile network operators.

What do MVNOs need to be competitive?

To be competitive, MVNOs (Mobile Virtual Network Operators) need the following key elements:

1.      Cost-effective network access: MVNOs need to secure a reliable and cost-effective access to a mobile network from a host carrier, often at wholesale rates.

2.      Unique Value Proposition: MVNOs need to differentiate themselves from other providers by offering a unique value proposition to their customers, such as lower prices, specialized services or targeted customer segments.

3.      Strong Brand: MVNOs need to have a strong brand that resonates with their target customers, and effective marketing to reach and retain them.

4.      Good customer service: MVNOs need to provide high-quality customer service to ensure customer satisfaction and loyalty.

5.      Flexible business model: MVNOs need to have the ability to quickly adapt to changing market conditions and customer demands, with a flexible business model that allows them to offer new services and packages as needed.

6.      Effective back-end operations: MVNOs need to have an effective back-end operation, including billing, customer service, and network management, to support their customer-facing activities and ensure a seamless customer experience.

Telecom Billing: A Challenging Landscape

Telecom Billing Services are an essential part of the Telecom Industry. With the massive growth and advancement of the industry, Telecom Billing Software is constantly evolving.

Gone are the days when Customer Service Providers (CSPs) only needed to calculate billing for calls or occasional text messages. Nowadays, people base their life on telecommunication services. From ordering food to calling friends abroad, telecom is the lifeblood of the modern economy.

Billing Software must attend to the needs of a 5G, fast-paced age. Increasing demand for better customer experience, multitudinal business models, etc., induce innovative techniques.

In addition, we have witnessed an increase in technological offerings. Internet of Things (IoT), Machine to Machine (M2M), and other technologies are pushing for newer Telecom Billing Solutions. Telecom Billing Services must be on top of its game to emerge as a market leader.

Telecom's Billing Software Integration

A telecom service provider caters to a large number of users. They use multiple services and, in some instances, have numerous accounts.

It would be impractical to calculate their user charges through make-do software manually. Dedicated software for accurate billing like Telecom Billing Software takes care of these needs. It considers factors such as late payment, balance, overuse, discounts, offers, special rates, etc.

Integration of such a system helps in billing in real-time through an Online Charging System (OCS). Most processes are automated, resulting in efficiency. It makes it easier to generate reports and deal with wholesale billing and reconciliation through relevant Telecom Billing Solutions.

In addition, B2B and B2C customers emphasize user interface and experience. Integration of Customer Relationship Management (CRM) with Telecom Billing software has become inevitable.

A Flexible Customer Billing System

Good Billing Software should provide customers with multiple options to pay. It should also include opportunities to make changes to the bill plan and add additional services.

This flexibility allows businesses to focus on revenue growth and generation while providing customers the best possible hassle-free services. To make this possible, a Telecom Billing Solution has multiple features that effectively answer the needs of a dynamic business environment.

Customer Service Providers(CSPs) have long realized that users keep using new services, and their payment methods can change on the go. A Flexible Telecom Billing Software allows them to provide customers with tailored offers. And payment options such as:

●     Post-Paid

●     Pre-Paid

●     Pay On the Go

●     One Time Payment

It can also provide regional and service-level customization for a pleasing experience.

Customer & Billing Data Security

People are careful about their money and data. They must know that these things are protected through gold-standard security mechanisms.

Cyberattacks, such as ransomware, remain a real and constant threat in our world. And the telecom industry is no stranger to it. Therefore, CSPs must employ top-notch security measures to secure customers' data and provide safe payment options.

Best Telecom Billing Services mandate using a Secure Socket Layer (SSL) certificate. An SSL Certificate ensures data transfer between the device and billing platform is end-to-end data encrypted. Having such a feature helps in fostering customer trust and industry reputation.

Tokenization. is a process through which you can 'tokenize' your billing platform. It substitutes sensitive data with nonsensitive data that can't be exploited. Therefore sensitive financial information can be transmitted.

Telecom Billing Software incorporates these features, providing peace of mind and customers a safe experience.

Cloud-Based Reporting

Cloud reporting is a reporting service that allows users to access applications hosted on a cloud. A cloud-based reporting Telecom Billing Solution provides 24x7 anywhere in the world billing services.

Such reporting increases speed and efficiency across the system. The applications on a cloud can be accessed through different devices using web browsers.

A client doesn't have to control or manage the entire cloud infrastructure. You can log in to the cloud-based service using the latest software version. Your data will be backed up centrally and taken care of.

This software enhances your client reporting while simultaneously helping you cut your expenditure.

Being on the cloud is advantageous in natural or artificial calamities where business continuity is crucial. Data and reporting systems are securely stored off-site and conveniently accessible from any internet-capable device.

Thus, cloud-based reporting is the future of client reporting and fund reporting.

Complete Account Management Systems Integration

Keeping track of all revenues, expenses, and other financial transactions is made more accessible for organizations by using an accounting management system or accounting management software—additionally, such software assists business owners in obtaining the information necessary for decision-making.

A Complete Account Management System Software will have automatic tax calculation features and advanced financial report formulations. It will make it easier to produce balance sheets, advanced ledger reports, and income statements.

Similarly, this software will make it easier for you to handle all your invoices, receive payments and monitor them. This is a very efficient method of record-keeping.

While large business ventures need this software to handle crucial financial information, it is also essential for small-scale and medium-scale companies to install it because this will help lower their business costs.

There will not be a need for many employees in the accounting department as the job of 4-5 accountants will be managed by just one accountant using this software.

Secure Customer Billing & Subscription Payment Processes

When giving money, people need to have peace of mind. A secure customer billing process with multiple payment gateway integrations is the industry standard. If people feel unsafe with billing, it will eventually drive them away from the Customer Service Provider (CSP)

Telecom Billing Services have inbuilt security features that protect consumer information from hackers or leaks. They are constantly updated through cloud platform technology to get the latest security firmware updates.

Consumers can pay bills and get charged based on subscriptions at an interval of time without having to worry about them losing their money. Or their critical financial information is getting into the wrong hand.

Any good Billing Software will have cutting-edge technology in its security framework. Multiple layers of encryption go between the exchange of information or money between the CSP and the customer.

Self-Service Customer Management Portal Access

Customization is the king. People like to do things independently and be in charge of their services. The more customers can tailor their services to their tastes, the better they will feel about it.

This goes a long way in ensuring customer satisfaction and returns. Therefore, Telecom Billing Software has a Self-Service Customer Management Portal. These portals on the customer end give them access to managing their services.

They can track billing, usage, change plans, add or delete services, avail offers, be informed, etc. It is their one-stop-shop and destination for all things related to the service.

Self-Service integrated into Telecom Billing Services allows customers to set up usage alerts and monitor their usage. It also allows them to contact their CSP for any queries or complaints and acts as an intermediary between them.

A dispute resolution system can also be added to a self-service portal where dispute tickets are raised seeking resolution.

Offer Packaged or Customized Products & Services to Your Customers

Telecom Billing Solutions collect data insights that CSPs can use to offer your customers packaged or customized products and services. This gives better business delivery and satisfaction.

To compete with Over the Top service providers who use the internet for traditional telecom services such as WhatsApp, Line, Viber, etc., it is vital to tailor in personalization of products and services. With the advent of 5G and personalization and customization, Telecom Industry has a chance to get back at these OTTs.

Far from being an option, or an added perk in the landscape, today, personalization has become the most effective strategy to fight within the market.

A Telecom Billing Software plays a part by helping collect data and generating insights. Integrated with all the functionalities, Telecom Billing Solutions provide you with the necessary tools.

Users are more receptive to deals that cater to their needs and fill in the gaps that other services can't. This way, business expansion, and sustenance become possible. All this through one software!

Customized Dashboards for Real-Time Billing & Payments Data Visualization

Whatever your need may be, through customized dashboards, you can fulfill it and rapidly expand your business to achieve new heights. Data is the new oil, and through a Custom Dashboard and Visualization, you can use it to race past your competition.

Billing Software can provide a custom dashboard catering to your expectations, with all the necessary tools in one place. You can track your growth, double payments, identical records, minimize billing errors, manage invoices, etc.

Data Visualization helps you decode your growth and determine the areas you particularly lack. This includes complex mathematical functional visualization and simple charts. You can also get custom data visualization.

As mentioned above, data insight and customization give market players an edge over their rivals. They can design and provide services that others can't. Similarly, tracking real-time billing and data visualization helps you monitor and understand your business and growth.

Telecom Billing Software & Services: The Experience to Understand What's Better

In the industry, experience matters. A Telecom Billing Solution should know its audience. It is a complicated process to provide Billing Software for telephone service providers, Voice Over Internet Protocol (VoIP) firms, mobile wireless communication providers, satellite TV companies, and internet service providers.

For an effective Telecom Billing Solution, market knowledge and experience is critical. Inexperience can lead to various faults and errors impacting business and resulting in negative cash flow.

Customer needs such as facilitating cross-border transactions in home currencies or integrating multiple payment gateways will only be fulfilled when they're recognized. Telecom Billing Software built with recognition of such needs impacts the customer and helps expand the business.

How We Leverage The Telgoo5 Billing Software in the Telecommunications Space

Telgoo5 is a cloud-based SaaS platform that provides telecom billing services. It helps MSPs, Mobile operators (MNOs), Mobile Virtual Network Operators (MVNOs), Enablers (MVNEs), and MVNAs with billing options, and much more.

Business Services

Telgoo5 provides incredible functionality allowing businesses to create a product catalog and publish it. Apart from this, companies can also control the content of their website in real-time.

The software cuts through the competition in the industry by offering integrated customer self-service, APP's, and IVRs. It can also deal with complex taxation rules for legal compliances and revenue assurance.

Customer Relationship Management

The Telgoo5 Software also comes with an integrated Customer Relationship Management system that contains detailed customer profiles for better understanding and communication.

Their Self Care system also increases efficiency, reporting, and flexibility.

Online Charging System

Tegloo5 provides best-in-class OCS services that provide real-time charging. Charging is based on the number of events and the length of sessions. It can enforce hard credit limits and prevent overuse.

Telecom Billing FAQs

What is a Telecom billing system?

The collecting of consumption data, the calculation of charges and billing information, the creation of client invoices, the processing of payments, and the management of debt collection done by communication service providers is known as a Telecom billing system.

What is convergent billing?

Convergent billing combines all service fees into a single customer invoice and creates a unified customer profile.

What is OSS/BSS in telecom billing?

OSS/BSS stands for an operations support system and business support design in telecommunications. The distinction highlights a division of duties between sustaining network operations and the enterprise that the network is based.

What are the benefits of billing software?

There are several benefits of billing software, including quick generation of the invoice, faster payments and billing, easy management of business operations, enhanced security, easy accessibility, and unlimited cloud storage.

A Beginner’s Guide to Choosing Telecom Billing Software

Billing for your telecom service is the most important function for an operator. If your billing system is not working, whether you're a start-up or a large provider, you risk the fury of your consumers, whether it's complaint calls or, worse yet, negative comments on social media sites.

New implementation or migration of billing systems might affect your chances of quickly launching a new service to stay ahead of the competition. A telecom billing company provides solutions that can help you relax and bill correctly.

We'll go over all of the fundamentals of telecom billing software in this post: what it is, what features to look for when purchasing, and some examples of popular telecom billers.

What Is Meant By Telecom Billing Software?

Telecommunications billing is the entire process of gathering data usage information, applying relevant usage and rental charges, calculating the billable amount, generating invoices, processing payments, and managing debt collection.

Billing telecom software automates the process of telecom billings, allowing you to reduce costs and improve accuracy. The solution helps VoIP firms, mobile wireless communication providers, telephone service providers, cable and satellite TV companies, internet service providers, and other players in the telecom sector manage their billing processes.

4 Best Features Of Telecom Billing Software

Telecom businesses must deal with consumer data, which may result in significant bill preparation and sending time. This can lead to late payments and mistakes, which can negatively impact your cash flow. One approach to prevent billing problems and high customer attrition is to use robust telecom billing systems.

Without billing telecom software, telecom firms may give high availability and accuracy of itemized bills for their customers without requiring extensive training or an economics degree. Technically speaking, telecom billing system programs have powerful tools that allow businesses to check duplicate records and renew subscriptions promptly.

Let's have a look at the important features of telecom billing software to assist you in making an informed decision:

1.     Multiple Payment Gateway's Integration

When you integrate your telecom billing system with several payment gateways, you may significantly expand your operations. Customers expect telecom businesses to give various payment choices as the world becomes more networked through the internet. Companies that don't have it risk limiting themselves to customers using the same electronic payment option. Accepting many incoming connections might result in missed conversions and revenue possibilities.

On the other hand, having an interoperable telecom billing system may offer consumers the required flexibility and convenience, especially when making cross-border payments. You may extend your reach by integrating your payment solution with popular payment gateways, allowing consumers to pay their bills in their home currencies.

Consider using wire transfers to speed up the payment process while lowering currency conversion errors. Customers may also use it to pay in part installments if they have money difficulties. The finest billing telecom software saves time for accounting by reducing the time it takes to keep track of and receive these partial payments, allowing businesses to focus on areas that require more attention.

2.     Customer Relationship Management (CRM)

For telecom firms to provide relevant products and services to their consumers, it's critical to understand customers' objectives and goals. As a result, ensure your telecom billing software offers cutting-edge customer relationship management (CRM) technologies that allow you to develop an intimate knowledge of your clients and cultivate strong relationships with them. Typically, a list of telecom billing systems that includes CRM capabilities enables you to handle customer care duties efficiently.

The possibility of referring to an external source for additional information makes it simpler to keep track of client interactions and unify the presentation of data so that everyone may understand. Providing a centralized location where clients can look up billing details for telecom products and services is also beneficial to your customer support staff, who may now answer inquiries regarding discounts and service rates.

You can get everyone on the same page by using this method, which allows you to provide personalized communications and relevant messages to your customers. Personalizing communications may improve customer engagement and alter consumer behavior and buying habits.

You can use automated reminders to prevent late payments and increase cash flow by incorporating telecom CRM features into your telecom billing system. You may give customers adequate time to prepare the money and urge timely payments with automated notifications.

1.     Security

The number of cyberattacks on billing platforms is increasing as the world advances toward digital change. Malware or phishing are typically used to launch these cyber-attacks more often. Telecom billing systems must include exceptional security measures to prevent these attackers and offer clients a sense of security in doing business with them.

A secure socket layer (SSL) certificate is required to ensure the safe transfer of online data from customers' devices to the billing platform and vice versa. An SSL certificate provides end-to-end data encryption throughout the lifecycle, allowing users and subscribers to trust your platform.

Additionally, you should get an SSL certificate and tokenization capabilities to secure data even more. This may be especially essential when it comes to credit card numbers and other critical financial information that is used repeatedly. You may improve the security of your billing platform by tokenizing it. Packet sniffing, man-in-the-middle attacks, and distributed denial of service attacks are just a few traditional security and network threats you can prevent via tokenization.

2.     Check For Identical Records

Duplicate invoices are far more common than most telecom firms believe. According to recent statistics, roughly 0.1% to 0.05% of invoices paid are usually duplicate payments. Typically, this occurs due to compartmentalized business procedures that allow specialists in several accounts payable departments to make payments without adequate measures to prevent duplicates.

Even though many duplicate invoices are compensated once businesses discover the mistake, most necessitate time-consuming recovery analyses and manual resolution methods. This can lead to significant financial losses or clients fleeing your relationships. What's more, these consumers typically go to your rivals after discovering that you've charged them twice for the service they have purchased.

By accurately detecting duplicates, you can avoid billing difficulties such as duplicate expenditures and lost revenue, which may harm the brand image. This benefits both consumers and businesses, allowing you to maximize the impact of your message with existing customers while also enhancing the image of your telecommunication company in the community. Customers are not only a source of current business but also a potential new business; maintaining their happiness is critical to delivering excellent service.

Let's check out a telecom billing company:

What Is Telgoo5?

The end-to-end cloud-based SaaS platform is a telecom billing company that underpins Cable and Internet service providers (MSPs), Mobile operators (MNOs), Mobile Virtual Network Operators (MVNOs), Enablers (MVNEs) and Aggregators (MVNAs).

Telgoo5 offers an Omni Channel CRM, Billing, Online Charging and payment engine that drives many of the global brands in this space.

When it comes to maintaining the most incredible quality and integrity in our day-to-day operations, Telgoo5. Our goal is to provide every telecom operator with a dependable and state-of-the-art platform they can fully trust to deliver services to consumers. We try to keep evolving our operations as quickly as possible to satisfy the new demands of the rapidly changing telecom sector.

Top 12 Benefits of Telecom Billing Software

A telecom company has two different ways of charging its customers. It either manually calculates costs or uses billing software to automate the process. 

Businesses prefer billing software to manual billing for several reasons: automated billing, increased brand trust, high transparency, and accuracy. In this blog post, we will discuss what telecom billing software is and its benefits.

What Is Telecom Billing Software?

A telecom billing software is an application that a telecom service provider uses to calculate fees owed by customers. Sometimes, it charges customers based on the services used in real-time and automatically deducts the charge from a prepaid billing account. Other times, it automatically generates an invoice after a set time interval for a postpaid customer. 

Every telecom billing software incorporates billing, rating, tariffs, discounts, prorating, and payment processing. It uses the three main ways of charging customers – prepaid, postpaid, and convergent.

Benefits of Telecom Billing Software

A telecom billing app allows your company to:

Increase Billing Accuracy

Telecom billing software uses pre-written and tested algorithms to determine how many services a customer has used and how much to charge. It may deduct the cost from the customer’s prepaid account. Accurately charging users increase their trust in your company because of the transparency and accuracy in billing.

Easily Compile Detailed Invoices and Expense Reports

A telecom billing software automates producing detailed reports and invoices for your users. 

Customers like to see what they are being charged for in detail. A billing software lists, in a tabular form, the services used, days they were used, duration, and total tariff. It also incorporates any discounts or prorated refunds. 

Expense reports take the average human hours to compile for each customer, not to mention when you have thousands of subscribers. For billing software, it takes seconds and mere minutes for thousands of users.

Prevent Corrupt and Duplicate Data Entry

A human manually entering and compiling data is prone to errors like typographical mistakes or data omission. They may even process an entry multiple times. 

A telecom billing software prevents you from making human errors due to billing and rating. It also helps you filter out duplicate users by comparing credentials like social security numbers.

Fairly Bill and Manage a Large Number of Users

For big telecom companies with tens of thousands of subscribers, using telecom billing software is essential. Telecom businesses need to accurately and fairly charge all of their customers. Their users should be able to automatically generate account statements or apply a discount. Billing systems make it all easy.

Stand Out From Competitors

Your company is at an advantage over your competitors that do not use telecom billing systems. This is because your company will be regarded as more trustworthy than your competitors. Because you charge customers in a transparent manner they become repeat long-time customers.

Timely Manage User Subscriptions

If you run a subscription model telecom business, you need a telecom billing solution. Some billing processes will have to be automated to avoid errors and to speed up processing. 

For instance, imagine a customer who switches from a monthly payment to an annual payment method. You must immediately remove them from the monthly billed customers. Think also about upgrades, downgrades, and cancellations. Handling these sloppily is enough to destroy your brand.

Integrate With CRM and ERP Software

Telecom billing software integrates with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools to facilitate smooth customer experiences and expand self-service options. These self-service options include checking the account balance or topping it up.

Avoid Delayed Cash Flow

Telecom billing software helps you to reduce late payments from customers. If you have a human team working on generating invoices for clients, you are going to be dealing with a lot of late payments and even cancellations.

A telecom billing software sends out invoices and payment reminders at a regular interval. It allows customers to expect and plan for billing so that they are ready to pay immediately or soon after they receive an invoice.

Minimize Billing Errors And Customer Attrition

Too many errors and inconsistencies in billing lead to a depletion of brand trust. Also, customers will be annoyed at you and will cancel their subscriptions more often. Plus, your brand will suffer a barrage of bad online reviews.

Effectively Manage Invoice Exceptions And Customer Disputes

Telecom companies dealing with lots of customers will have many customer complaints. If you have telecom billing software that is transparent about how it collates data and bills customers, it will be easier to settle disputes.

Secure Customer Data

Telecom billing applications protect the data of customers. User data will not go through the hands of several human operators before it gets to the customer because processing happens between the billing software and the computer. So, a telecom billing app ensures billing data security.

Customize Billing according to the Tax and Business Requirements

Telecom billing software personalizes billing by generating invoices per user. The software considers discounts, the customer’s taxes, and the company’s compliance requirements.

Integrate Telecom Billing Software in Your Business Today

Telgoo5 has helped dozens of businesses integrate telecom billing software into their companies. Contact us today for a free consultation and free demo.

Benefits of Telecom Billing Software

Over the last 2 decades, we have seen tremendous growth in the telecom industry. So much so that it has become a need of the hour today. According to Forbes, the telecom sector has gained a revenue of nearly 1 and a half trillion by 2019.

With great revolution come great challenges. As it has become the need of every household, paying and managing the bills of telecom services has always been hectic for both the masses and telecom operators.

To cater to this challenge, telecom billing software comes to the forefront. Let’s have a look at what exactly telecom billing is, followed by the benefits of choosing a reliable telecom billing software to make life easy.

What Exactly is Telecom Billing?

To put it in simple words, Telecom billing is the process of collecting the data consumed, calculating it, and then generating a bill or invoice based on the units a telecom user has consumed. The user pays the bill to keep using the telecom services. This bill usually applies every month based on the aggregate of the telecom services consumed that month.

Telecom billing becomes a challenge for both the consumers and service-providing companies when no online third party such as software is involved in making the job easy. That’s where telecom billing software comes forward. Let’s have a detailed view of the number of benefits of using such software for telecom billing.

So, let's define the benefits of a Telecom Billing Software

Here is what a great telecom billing software provides you with:

●       Electronic Billing Feature

With the help of software, you can pay the bills online without the hassle of going to a place and standing in long queues just to clear an invoice.

●       Validation of Data Records

The records stored on billing software are fool-proof and easily verifiable. You can easily cross-check the data records to see if they're all valid using telecom billing software.

●       Reduces Errors Associated with the Billing Process

As said earlier, the records on an online software are usually fool-proof and error-free. Human error is eliminated when following an online billing process instead of an offline one.

●       Provides Detailed Billing Data

One of the unique features of using a proven telecom billing software is that it provides well-detailed billing data that contains all the information you need to enhance your user experience, unlike offline billing.

●       Empowers Management with Reliable Data

As the data available on the software is reliable and authentic, it directly empowers and excels the management from both sides, i.e., consumers and service providers.

●       Easily Change and Manage Pricing Plans

A reliable telecom billing software provides the facility of changing and managing the pricing plans anytime and anywhere, making it budget-friendly and handy.

●       Streamline the Budgeting Process

As said above, telecom billing software streamlines the budgeting process and helps you efficiently manage and align everything as per your income.

Conclusion

As an endnote, telecom billing software with these features is a must-have when there is a sheer need to shift from offline billing to online. Be it a consumer or a telecom service provider, the software serves both equally and efficiently. Contact us for bringing you the best service in telecom billing software at Telgoo5

What Is an Internet of Things (IoT) Service Provider and How Can They Benefit Your Business?

The Internet of Things has recently been a popular topic in the media. The concept of millions of different gadgets operating automatically inside a worldwide network is around three decades old.

The Internet of Things has numerous undeniable advantages which are discussed further in this article.

Internet of Things Service Providers: A Definition & Explanation

The Internet of Things (IoT) is a network of devices equipped with sensors, software, and other technologies to connect and exchange data with other devices and systems over the internet.

It's all about streamlining internal operations. Manufacturers can make better judgments and build more efficient processes by combining all of their data in one location.

Internet of Things (IoT) services is a set of end-to-end services in which organizations hire outside companies to design, build, install, and run IoT solutions, as well as provide advisory services for IoT planning. One such IoT service provider that can serve for your business is Telgoo5. It’s a SaaS based end-to-end telecom platform that meets all your BSS and OCS needs.

7 Crucial Benefits of IoT Services for Your Organization

Here are the 7 benefits of IoT services that can be very crucial and significant for your organization:

1.        Simple jobs can be automated with IoT, reducing the number of workers and lowering business costs.

2.        Control can be automated across multiple operating areas to track the location of equipment and goods.

3.        Smart technologies limit the possibility of human error at many stages of business operation.

4.        IoT supports businesses by collecting large amounts of user-specific data that may be used to develop business strategies.

5.        IoT increases customer service by allowing for post-sale follow-ups like automatic tracking.

6.        IoT technology provides businesses with more insights, fewer downtime, and more capacity to detect loss to give users a better experience.

How to Choose a Reliable IoT Service Provider for your Business

There are several variables to consider while selecting an IoT service provider.

1.        Your IoT service provider must offer scalable services.

2.        Your IoT solution provider should engage with you to assess your company’s needs and choose the best connectivity service.

3.        The IoT platform must be able to deliver data to any application quickly.

4.        To accommodate additional devices and reduce latency, the IoT service provider must accommodate a protocol with expanded capabilities.

5.        The provider of IoT solutions must make use of comprehensive security measures

6.        Compare the prices provided by different companies and choose the one that best meets your needs.

7.        The dashboard should allow you to manage how different IoT devices communicate with one another.

A good option that covers all of them is Telgoo5. It will serve as a reliable IoT service provider for your business.

4 Crucial Mistakes to Avoid When Searching for an IoT Service Provider Online

If you're considering an IoT solution, here are four mistakes to avoid:

1.        The implementation of technology raises security problems.

2.        Not putting the interests of the company first.

3.        Not having a backup plan for outages.

4.        Not having a strategy for updating and replacing devices.

Conclusion

IoT systems have tremendous capabilities, and their benefits are appealing. However, it is important to recognize that integrating IoT into a company requires a significant amount of effort and talent in order to reap the benefits while avoiding the drawbacks. Telgoo5 enables you to do to that all at one place. It’s a hassle-free tool for all the IoT services required for your business.

CRM in Telecom: Why MVNOs Must Integrate CRM Solutions

MVNOs need a way to stay connected with the needs of their customers. They have to make it easy for their customers and the support team to interact.

In this blog post, we'll discuss what CRM in telecom means for MVNOs and why you need to implement a CRM solution ASAP. Ready? Let's get started.

What is CRM in Telecom?

CRM stands for Customer Relationship Management. 

CRM is a software that helps companies and large organizations to manage all customer interactions and collect data to streamline their processes.

For MVNOs, telecom CRM software provides an opportunity to offer self-care solutions to users, move prospects along the sales funnel, acquire new customers, and gather usage data.

4 Reasons Why MVNOs Need CRM Systems

Hundreds of MVNOs are already in the market while countless more are trying to get in, all vying for the same customer base.

The best way to stand out is by using a CRM solution to make your brand customer-centric and innovative. 

Here are 4 reasons to implement a CRM solution.

1. Integrate Self-Service Portals

Customers prefer self-care to calling customer care. CRMs provide a means for customers to carry out self-care services without wasting time with call agents.

Telecom CRM software for MVNOs features a customer portal that users go through to render some self-care services.

For instance, most MVNOs have a billing model where each user has an account and funds that account for usage. 

MVNO CRMs usually have a login page. The user inputs their username and password. Once inside their account, they can check their balance, find their account, buy data bundles, or even reach customer care.

2. Increase Productivity

A CRM makes it easy to gather basic information on the spot about a user.

So, if a user calls customer service, the agent can use CRM software to get basic info in seconds.

CRM automates a lot of processes that would otherwise be manual and so it helps to increase productivity.

3. Better Brand Perception

Having CRM software that customers can use to interact with you presents you as a credible brand. It means that you're interested in hearing from your customers and that they can trust you.

And as you know, brand perception strongly influences buying decisions. People are willing to pay more to a brand that they trust over one that they don't.

4. Brand Innovation

CRM software automates gathering the activity and usage trends of your customers.

You see what services they use more and the ones they don't. It's also easy for your customers to give you suggestions - feature updates that they'll like to see.

CRM automates data collection and analysis so you can more easily streamline and shape your brand, and launch innovative services to fit what customers want.

Conclusion

CRMs are essential for MVNOs that focus on customer experience and that want to increase conversion rates.

If you're looking for a quick implementation of CRM in your MVNO telecom business, reach out to us. We develop CRM solutions that are tailored to fit your particular customers. 

Telgoo5 has been in the market for decades and has helped hundreds of MVNOs manage their relationships with their customers better. Contact us to learn more.

The Relationship Between MVNOs and MVNEs | Full Guide

To create and run a successful MVNO business, you have to take care of several responsibilities. Offer personalized services to users. Execute effective marketing strategies. Keep up with the contract with your MNO. Data analysis. And so on.

For most small to medium-sized MVNOs, these duties are too much to handle. They have two choices. Either work with many third-party companies and essentially endanger customer data, or hire an MVNE to take care of all administrative duties and focus on selling personalized offers to customers.

We will break down what MVNOs and MVNEs are and the relationship between the two. Let's get started.

What Is an MVNO?

An MVNO is a network operator who buys bulk telecom services from an MNO and resells them to users. An MVNO is usually focused on providing very personalized and streamlined services to customers.

Verizon and T-mobile are examples of MNOs that sell network infrastructure to MVNOs like Virgin Mobile and Walmart Mobile.

Some MVNOs are extensive enough to offer the full range of telecom services from voice to data connectivity. These companies, called full MVNOs, develop their billing systems, produce their own SIM cards, and manage their charging systems. 

Light MVNOs depend on the MNO to take care of connectivity. All they do is provide niche services and marketing to their audience.

What Is an MVNE?

MVNE stands for Mobile Virtual Network Enablers. These telecom companies work with MVNOs to ensure the smoothness of service. They are there to make life easier for the startup MVNO.

Remember the reason why MVNOs are in the market in the first place. They are there to provide niche and personalized services that the large MNO cannot offer its users. 

An MVNO, especially a full one, has several responsibilities, including providing connectivity services, tariffs, personalized services, and customer support.

Many MVNOs cannot handle it all, so they reach out to MVNEs to help. MVNEs take care of the customer support and the administrative work for the MVNOs. This frees the MVNOs to focus on developing streamlined offers for their users. 

It's common to find one MVNE working with several MVNOs.

Benefits of Working With an MVNE

1.    A Reliable Online Charging System

MVNOs now use online charging systems to bill customers accurately. Online charging systems bill customers in real-time, which allows for greater transparency and an increase in customer trust. 

The thing is, most MVNOs cannot invest in creating their own OCS solution. On the other hand, MVNEs have OCSs already in place. 

It's cheaper and easier for the MVNO to hire an MVNE to take care of charging customers.

2.   Specialized Customer Service

As an MVNO grows and acquires more customers, the need for a systematized customer service center becomes more urgent. A startup MVNO either creates a new department and hires many support reps or outsources to a third-party company.

An MVNO should outsource customer service to an MVNE because they have staff specifically trained to cater to telecom users. Hiring an MVNE to care for customer service saves an MVNO money and time.

3.   Reduced Spending Costs

The MVNE takes on all the administrative duties of an MVNO, which saves the MVNO from spending money to recruit more staff and take care of billing, customer support, and data analysis.

Telgoo5 offers both MVNO and MVNE services to small and medium-sized telecom companies. Contact Telgoo5 today to learn more.

Why Do Carriers Need Convergent Charging?

Telecom businesses are constantly evolving the way they charge customers. These methods focus on improving customer experience while growing revenue.

Many methods have been developed for charging customers. They include prepaid, postpaid, and most recently, convergent billing.

In this article, we'll discuss what convergent billing means and why every telecommunications carrier out there needs to implement it in their business.

What Is Convergent Charging?

Convergent charging is the act of billing all of a customer's service usage as a single invoice.

Many telecom companies offer a diverse range of services - data, voice, prepaid, and postpaid telecom services. To properly serve the different segments of their customer base, many have developed flexible service bundles that people can use to suit their particular needs.

If a telecom business is not charging their customers with the convergent method, they have to send their users several invoices and so will have trouble keeping up with all the records. 

Customers themselves may not understand how they're being charged. Studying many invoices for many services from the same company is not a pleasant customer experience.

As a result, telecom carriers have moved towards convergent billing, where they can easily charge their customers in real-time for all the services they use. 

Reasons Carriers Should Adopt Convergent Charging

1.   To Improve Customer Experience

Convergent billing improves customer experience exponentially. A customer who is billed with the convergent method can easily see at a glance how many services he has used and how much he has paid or has to pay for them. 

Convergent billing also makes the telecom carrier more transparent and trustworthy.

2.   To Easily Gather Customer Data and Offer More Streamlined Services

By charging customers with the convergent method, telecom companies find it easy to gather data on how customers use their services. They can intuit what the customers need and offer those services before users ask. 

Also, there will be no need to pay for extra hours to compile customer data for analysis. Convergent billing tools gather and store data automatically.

3. To Reduce Wastage and Increase Revenue

Convergent charging helps telecom businesses reduce wastage in managing and billing customers. These revenue wastages are caused by customers not being charged in real-time and the extra time to prepare different invoices. 

Convergent billing helps companies charge users in real-time and update account balance records as required.

4.  To Create a Centralized Database of Customer Records

Businesses have a centralized database of all customers that is updated automatically and in real-time when using a convergent charging system. They quickly pull up vital records. Convergent billing makes data analysis simple for telecom carriers.

5.  To Create a Better Customer Support Experience

Convergent charging helps telecom companies to create a better customer support experience for customers. 

Since convergent charging enables companies to automatically have the complete history of a customer's usage in one place, there is no need to update records manually. AI can be implemented to guide customers through the support experience.

Telgoo5 has many years of experience providing converter billing solutions to telecom carriers. Reach out to Telgoo5 today for a free quote.

MVNEs and OCS’s Absolute Guide

MVNE Contingent on accurate Online Charging Systems

In today's world of telecom providers, the MVNE plays a pivotal role in behind-the-scenes operations. MVNE or Mobile Virtual Network Enabler can be thought of as the backbone of MVNOs. They are a telecom solution for network infrastructure and other services such as administration, operations support systems, SIM provisioning, and business support systems. An MVNE specializes in the planning, implementation, and management phases of companies that offer mobile services.

Given the wide range of responsibilities that MVNE has, they will need support from many aspects, such as an Online Charging System (OCS). The industry has grown in complexity over the years. Telecom providers offer more services, giving their customers more choices. As a result, every MVNE will need an online charging vendor to simplify its process and provide real-time tracking.

At Telgoo5, we allow MVNE and MVNO’s to charge in real-time based on service usage.

You’ll need to provide a real-time telecom billing system to display the most up-to-date usage for customers. This prevents payment confusion that could ruin the customer experience. Telgoo5 also offers session-based charging and event-based charging allowing your business to customize your offerings.

How to Choose the Right Online Payment Method for Your MVNE Needs?

While many companies offer telecom billing systems, you'll want to find the solution that matches your MVNE needs. Here are some features that every online charging system provider needs.

Scalability

As your business grows, you'll need to handle a larger customer base. A system that loses its functionality during peak hours or can't handle an increase in subscriber count won't fit your needs. Make sure the OCS can handle both vertical and horizontal scalability.

Flexibility

Every online charging system should come with real-time charging and convergent billing. Convergent billing is the sum of all service charges into one invoice allowing customers to view the different services used easily.

Convergent billing offers many advantages such as:

●     Cross-service discounts so that customers can receive preferential pricing

●     Support for both pre-paid and post-paid billing

●     Maximize revenue streams and minimize leakage

Cloud-based System

A cloud-based online charging system continually works for you 24/7. This eliminates potential errors or system issues that a non-cloud-based system would have. Using the cloud ensures you can provide accurate charging, especially for MVNE companies, which must provide accurate usage to MVNOs or other clientele. Cloud systems can provide accurate billing for data, calls, SMS messages, and more.

Security Encryption

When it comes to customer records, their information must be encrypted and never compromised. The security encryption technology should be updated frequently to handle future cyber threats. Telgoo5 leverages Amazon Web Services and Microsoft Azure to ensure the complete safety of data and accurate processing.

Customer Service

Excellent customer service should always be a consideration with any vendor you work with. When it comes to wireless network infrastructure, data session failures or disrupted calls or texts may occur. As a result, you'll need instantaneous responses to serve your clients best. Choose a vendor that puts its customers first and has friendly representatives who quickly provide solutions.

Reporting and Analytics

Any OCS should offer telecom billing analytics that provides data into usage, behavior, and other stats. As an MVNE, gaining insight into your customer's behaviors allows you to see how you can better serve your clients and shape your operations to meet the ever-changing demands of the telecom industry.

Conclusion 

At Telgoo5, we offer innovative online charging systems specifically geared towards the telecom industry. We support the latest services, including 5G and IoT. Our cloud-based system offers real-time charging and convergent billing to keep your customers happy. Furthermore, Telgoo5 lets mobile operators customize their solutions by providing pre-paid, post-paid, IoT, and Machine to Machine services. As a result, MVNE, MVNO, and MVNA’s can tailor their services to meet the demands of their customers.

The Complete Guide to MVNOs and the Services They Provide

Introduction to MVNO

Think of a large Mobile Network Operator like Sprint. Sprint owns cell towers and antennas, and directly sells network connectivity to users. Then, think of a smaller network like Tello. Tello does not own network infrastructure. Instead, it buys "space" in bulk from Sprint and resells to users. Tello is an MVNO. 

MVNO stands for Mobile Virtual Network Operator. MVNO is a network operator that buys access from an MNO, and then resells to consumers. The first MVNO was launched in the UK and quickly became popular because of cheaper rates and better targeting. 

MVNOs are partly or fully owned by MNOs. In other words, while some MVNOs have exclusive agreements with single MNOs, others buy network access from multiple MNOs.

Different Types of Services Offered by MVNOs

The services provided by an MVNO are dependent on which kind it is. Here are the four main types of MVNOs.

Full MVNOs

The only thing that full MVNOs get from an MNO is connectivity, that is, access to network antennas. Full MVNOs develop and manage their core network infrastructure and billing systems. They manufacture their own SIM cards and manage call flows and data flows. They develop and sell network services. In addition to doing these, they also take care of customer relations and branding.

Light MVNOs

Light MVNOs have no business with managing connectivity. It's MNOs that take care of that. Light MVNOs are only concerned about their customers. They throw weight behind customer relations, branding, niche services, and marketing. Light MVNOs are perfect for service and branding-oriented businesses looking to service an underserved niche.

Branded Resellers

Branded Resellers, also called reseller MVNOs, operate by selling access to an already existing customer base. What they do is sign a contract with an MNO, either use the same brand or rebrand to a new MVNO, and then resell the MNO services to their audience. 

The main thing branded resellers do is sales, distribution, and marketing. The MNO remains in full control of network services and tariffs, while the reseller MVNO worries about selling to more users.

Is it Worth Switching to an MVNO?

Fewer service costs

The main attraction of MVNOs is that they offer lower-cost services. They buy from the MNOs and resell at cheaper prices. 

It works this way. An MNO often has a broad customer base. In trying to offer a solid service to everyone in their base, MNOs have services that are broad, inflexible, underused, and overpaid. MVNOs focus on a smaller niche, customize their offerings, and so sell at cheaper prices.

Customized services

MVNOs focus on a smaller number of users and are concerned with segmenting their customer base to offer personalized services.  Even though MVNOs have the disadvantage that MNOs prefer their direct users to MVNO users, it rarely happens that a situation occurs where a network has to choose who to service.

How Do I Choose Which One is Best for me?

The best way to select an MVNO is to think of your business needs. Find an MVNO that suits your preferences, and has a solid track record.

Telgoo5 sets up MVNOs for businesses and service centers. Feel free to browse our full range of options.

5 Essential Features of a Telecom Billing System

The telecom industry has a market size of 1,707.96 billion and is expected to reach 2,467.01 billion by 2028. With the development of 5G technology, the demand for telecom billing software companies only increases. A larger customer base for MNVO providers means that greater resources are needed to track data and send invoices. This means billing for MVNO is more important than ever. By incorporating a reliable telecom billing system, telecom companies will have higher accuracy in their itemized bills. Knowing the available features will allow you to choose the right online charging system for your business.

Customer Relationship Management

Every telecom company needs a customer relationship management functionality because it helps personalize communication with your customers. As a result, it’ll boost engagement and convert more sales. A good billing system will manage the contact life cycle of every customer, handle customer-initiated contact, and oversee outbound contact. The CRM function can also perform many automated tasks, such as sending auto-reminders to subscribers to avoid late payments.

Identical Record Checking

Duplicate invoices can be quite a common occurrence for many telecom companies. A high-quality telecommunications billing software will help spot and prevent duplicates, so the company won’t ruin its reputation or lose customers. Double billing can even lead to eventual fraud investigation, which can hurt your business. The billing system can eradicate duplication by setting distinct identification with customer records such as date of birth, social security numbers, and invoice numbers.

Business Model Support

Not all telecom companies work the same way. Many have different business models such as usage-based, hybrid, pre-paid, and post-paid models. Telecom billing systems must be able to manage different services and different rate plans. In addition, it should offer event-based and session-based charging. Furthermore, the billing system can converge the different services and compile them into one bill for convenience.

Integration with Multiple Payment Gateways

Customers pay through their smartphones and use various online banks to pay for their bills. All of the best telecom billing systems have multiple payment options for subscribers to pay with. This makes cross-border payments easy and allows for greater convenience. Having integration with multiple payment gateways reduces the time and friction for customers to pay their bills, which can, in turn, lead to increased revenue. A billing system should have the most popular gateways integrated, such as Paypal, Western Union, Moneygram, etc.

Automatic Tax Calculations

Depending on the region of the telecom business, the tax structure will be different. This means a telecom billing system software must be able to automate tax calculations for their customers.

E-Bill Generation

Gone are the days of customers waiting for physical mail to check their bills. Paper bills have become instant throw-aways for most people. Billing in telecom should have an e-bill generation where the invoice can be viewed online using their smartphone or computer. This gives subscribers the ability to check their bills anytime.

At Telgoo5, we offer the essential features you need, so you can send out error-free invoices and place your focus on other core areas of your business.

Not all telecom billing systems are the same. What makes a difference?

Every telecom business needs a robust system that accurately tracks usage and bills invoices automatically. Using a simple invoice management tool simply won’t cut it since it may not be suitable to track usage or handle a large number of customers.

Here’s how telecom billing software can help your telecom company:

Precise Billing

Inaccurate billing can jeopardize the relationship between you and your customers. These mistakes can hurt your brand image and the customer experience. Billing errors will ultimately lead to losing your faithful subscribers to your competitors.

Many telecom service providers have complex services such as charging by the minute, time of day, types of usages, etc. This means a one-size-fits-all invoice cannot work. Any telecom billing system features accurate tracking based on usage, time, managing discounts, and service types so that your customers receive accurate billing. Furthermore, the invoice will provide detailed billing data on telecom usage, which allows the user to make more informed decisions in the future. Subscribers are able to access the detailed report through an online portal, so they can reduce telecom expenses or optimize them to their needs.

Integration With Other Tools

Many telecommunication businesses use software tools such as an ERP or CRM, which aims to improve efficiency and track performance. Working with many separate platforms can lead to disorganization and chaos. Telecom billing companies usually offer integration with other tools so that the information captured from one software can seamlessly transfer to another. For example, CRM software organizes customer data. The telecom billing system will be able to upload the invoices to the CRM software so that you can filter out which customers have paid and which haven’t.

Offer Multiple Billing Methods

Telecom billing systems are more than invoice software. Depending on the services you offer and your customer’s needs, your business may require unique billing methods. Most high-quality telecom billing systems vendors offer a variety of billing methods:

●      Prepayment: Services are paid for in advance.

●      Post-payment: Payment is billed after service is rendered.

●      Convergent billing: An accumulation of service chargers that an operator used in a single invoice. Customers can have greater insight into the services they’ve used in one coherent invoice.

●      Roaming: When a customer goes out of a specified range and utilizes services from another service provider, there may be extra charges; thus, roaming is billed separately.

Automatic Billing System

As a business, you don’t want to spend time creating each invoice manually. Invoices should be able to accurately track, bill, and collect without any human intervention. The system may even be able to reject certain subscribers based on disqualifiers that your business may deem unfit. From the customer’s perspective, they will be able to easily customize and manage their plans online without having to call customer service, which can place more burden on your team.

Managing a large customer base can be challenging for telecom providers. However, a telecom billing system will keep your business organized and prevent potential billing errors.

Top Reasons to Integrate a Telecom Billing System

One of the main concerns of telecom companies is billing customers accurately. To build, grow, and maintain a large customer base as a telecom provider, billing for services must be accurately done with a telecom billing system.

Many factors go into accurately billing a user. The customer must be charged using the appropriate billing method - prepaid, postpaid, or convergent methods. Any taxes, debts, and other payments should also be taken care of.

When your business is working with thousands of customers who may also have multiple telecom accounts, the number of processes to monitor and charge go into the millions. You will then have to hire hundreds of staff workers to do that for you, or incorporate a telecom billing software that will easily automate all of the processes.

In a nutshell, a telecom billing system is software that gathers users' data and charges them appropriately for services used. A telecom billing solution creates CDRs for every usage by a customer account, records the data, charges the customer, and generates invoices as required.

Here are the top 5 ways that a billing system will save your telecom business time and money.

Billing in Real-Time

A telecom billing system uses an Online Charging System (OCS) to bill users in real-time. Every time a call is placed, text is sent, or data connectivity is turned on, the telecom billing software creates a Call Detail Record (CDR). The software uses the CDR to measure usage and charge the customer.

If the billing method is prepaid, the telecom software debits the user's credited telecom account. But if the method is postpaid, the software simply adds that CDR to records already held for the customer. Later on, the software generates and sends the invoice. Depending on the plan, a telecom billing software generates invoices every 30, 45, 60, or 90 days.

Automating Back-End Processes

Apart from charging customers on the go for services used, a telecom billing solution helps to automate the back-end processes of telecom businesses. This greatly reduces the workload for the staff.

Some of these back-end processes include adding new customers, removing old customers, generating invoices for postpaid clients, collecting debts, implementing discounts, and so on.

A telecom business cannot rely on the staff to go through the large database, working on all these processes. A telecom billing software automates the process and saves time and money for the company.

Wholesale billing and reconciliation

Apart from charging users, a telecom billing system can be integrated to monitor all transactions with a supplier. The telecom billing solution automates the process of sending payments to suppliers and creating records for those transactions.

Generating Reports

The use of telecom billing software automates the process of generating a detailed report of customer and company transactions. With the aid of software, it is super easy to generate reports for any time interval of your choice.

Billing Service Provisions

If a customer makes a one-off purchase, or orders some hardware fix, a telecom billing software automatically generates the bill and charges the customer. It can take into account taxes, VAT, and so on.

Telecom Billing systems are irreplaceable assets for telecom companies. Feel free to contact us to learn how Telgoo5 will easily integrate with your business and CRM, to save you time and money.