MVNOs for Beginners - How to become an MVNO - How to successfully launch an MVNO

MVNO / MVNE Billing

MVNO (Mobile Virtual Network Operator) and MVNE (Mobile Virtual Network Enabler) billing involves the billing and revenue management of mobile services for virtual network operators. This includes managing customer accounts, charging for services, and generating invoices.

An MVNO is a company that provides mobile services to customers without owning the underlying network infrastructure. Instead, an MVNO partners with a network operator to provide mobile services using the operator's network. An MVNE, on the other hand, provides the technical infrastructure and services needed to operate an MVNO.

An MVNO billing system typically includes the following components:

1.      Customer management: This includes managing customer accounts, customer data, and customer support.

2.      Service provisioning: This involves setting up and configuring customer services, such as voice, messaging, and data services.

3.      Usage tracking: This involves tracking customer usage of mobile services and generating usage reports.

4.      Rating and charging: This involves calculating charges for mobile services based on usage and customer billing plans.

5.      Invoicing and payment: This involves generating invoices for customers and processing payments.

MVNO and MVNE Billing Systems are typically integrated with the network operator's billing and revenue management system to ensure accurate and timely billing for services. These systems may also integrate with other systems, such as customer relationship management (CRM) and financial management systems, to provide a comprehensive view of customer interactions and financial transactions.

Effective MVNO and MVNE billing is critical to the success of virtual network operators. By partnering with reliable billing and revenue management service providers, MVNOs and MVNEs can improve customer satisfaction, reduce churn, and increase profitability.

MVNOs for Beginners

MVNOs (Mobile Virtual Network Operators) are companies that offer mobile phone services to customers without owning a physical mobile network infrastructure. Instead, they partner with established mobile network operators (MNOs) to use their network infrastructure and provide mobile services to customers.

Here are some basics to know about MVNOs:

1.      Business Model: MVNOs operate on a wholesale model where they purchase network capacity and services from MNOs and then resell them to customers. MVNOs do not own their network infrastructure, but they do own their branding, pricing, and marketing strategies.

2.      Target Market: MVNOs can target specific customer segments, such as ethnic or niche markets, with customized services and pricing plans.

3.      Cost Savings: MVNOs can offer competitive pricing to customers because they do not have to invest in expensive network infrastructure. However, they still have to pay for the network capacity they purchase from the MNOs.

4.      MVNO Types: There are different Types of MVNOs, including Full MVNOs that have complete control over their services, and light MVNOs that have limited control and rely more on the host operator's systems.

5.      MVNO Benefits: MVNOs offer several benefits to customers, including competitive pricing, customized services, and flexible plans. They also provide more options in the mobile services market and can offer superior customer service due to their more focused and specialized nature.

6.      Challenges: Some challenges faced by MVNOs include the need to negotiate favorable contracts with MNOs, maintain adequate network capacity, and provide differentiated services to stand out in a crowded market.

Starting an MVNO can be a complex process, but it can be a profitable business model for those who do it successfully. It's important to research the market and the competition, develop a sound business plan, and work with experienced partners to launch and grow an MVNO.

How to become an MVNO

Becoming an MVNO (Mobile Virtual Network Operator) requires several steps, including:

1.      Conduct market research: Identify the target market for your MVNO and assess the competition in the area. Determine what kind of services and pricing plans will appeal to your target audience.

2.      Develop a business plan: Develop a comprehensive business plan that includes your target market, marketing strategy, operational strategy, and financial projections. Your business plan should also include how you plan to differentiate your services from competitors.

3.      Choose a host operator: Identify a host operator with a network that meets your needs in terms of coverage and services. Negotiate a contract with the host operator that outlines the terms of the partnership, including network access, pricing, and service-level agreements.

4.      Obtain regulatory approvals: Depending on your location, you may need to obtain regulatory approvals before launching your MVNO. Research the legal requirements in your jurisdiction and obtain the necessary licenses and approvals.

5.      Develop a brand identity: Develop a strong brand identity that differentiates your MVNO from competitors and resonates with your target market. Your brand identity should be consistent across all marketing and communication channels.

6.      Build your network infrastructure: Set up the necessary systems for billing, customer management, and network monitoring. Choose a billing and customer management system that integrates with the host operator's systems.

7.      Launch your MVNO: Launch your MVNO and market your services to your target audience. Monitor your operations and adjust your strategies as needed.

Becoming an MVNO can be a complex process, but it can be a profitable business model for those who do it successfully. It's important to seek expert advice and guidance at every step of the process to increase your chances of success.

How to successfully launch an MVNO

Launching an MVNO (Mobile Virtual Network Operator) can be a complex process, but there are several key steps you can take to increase your chances of success. Here are some tips to successfully launch an MVNO:

1.      Develop a solid business plan: Your business plan should include a clear strategy for how you will differentiate your services, target your customers, and generate revenue. It should also outline your marketing and operational strategies, as well as your financial projections.

2.      Choose the right host operator: Your success as an MVNO depends on having a reliable and high-quality network operator partner. Research your options and choose a host operator that offers a network that meets your needs, competitive pricing, and excellent customer service.

3.      Choose the right technology partners: Choose technology partners that offer billing and customer management systems that integrate with your host operator's systems. This will help you manage your operations more efficiently and provide better customer service.

4.      Develop a strong brand identity: Your brand identity should be unique and resonate with your target audience. Develop a clear brand message and communicate it consistently across all marketing and communication channels.

5.      Launch with attractive offers: Launch with attractive pricing plans and promotional offers that will help you attract and retain customers. You can offer discounts, free trials, or other incentives to encourage customers to sign up.

6.      Provide excellent customer service: Focus on providing exceptional customer service to differentiate your MVNO from competitors. Train your customer service representatives to handle customer inquiries and complaints promptly and effectively.

7.      Monitor and adjust your strategies: Monitor your operations closely and adjust your strategies as needed. Use analytics and customer feedback to identify areas for improvement and make changes to improve your services and customer experience.

Launching an MVNO can be a challenging process, but by following these tips, you can increase your chances of success and create a profitable business.

MVNEs and OCS’s Absolute Guide

MVNE Contingent on accurate Online Charging Systems

In today's world of telecom providers, the MVNE plays a pivotal role in behind-the-scenes operations. MVNE or Mobile Virtual Network Enabler can be thought of as the backbone of MVNOs. They are a telecom solution for network infrastructure and other services such as administration, operations support systems, SIM provisioning, and business support systems. An MVNE specializes in the planning, implementation, and management phases of companies that offer mobile services.

Given the wide range of responsibilities that MVNE has, they will need support from many aspects, such as an Online Charging System (OCS). The industry has grown in complexity over the years. Telecom providers offer more services, giving their customers more choices. As a result, every MVNE will need an online charging vendor to simplify its process and provide real-time tracking.

At Telgoo5, we allow MVNE and MVNO’s to charge in real-time based on service usage.

You’ll need to provide a real-time telecom billing system to display the most up-to-date usage for customers. This prevents payment confusion that could ruin the customer experience. Telgoo5 also offers session-based charging and event-based charging allowing your business to customize your offerings.

How to Choose the Right Online Payment Method for Your MVNE Needs?

While many companies offer telecom billing systems, you'll want to find the solution that matches your MVNE needs. Here are some features that every online charging system provider needs.

Scalability

As your business grows, you'll need to handle a larger customer base. A system that loses its functionality during peak hours or can't handle an increase in subscriber count won't fit your needs. Make sure the OCS can handle both vertical and horizontal scalability.

Flexibility

Every online charging system should come with real-time charging and convergent billing. Convergent billing is the sum of all service charges into one invoice allowing customers to view the different services used easily.

Convergent billing offers many advantages such as:

●     Cross-service discounts so that customers can receive preferential pricing

●     Support for both pre-paid and post-paid billing

●     Maximize revenue streams and minimize leakage

Cloud-based System

A cloud-based online charging system continually works for you 24/7. This eliminates potential errors or system issues that a non-cloud-based system would have. Using the cloud ensures you can provide accurate charging, especially for MVNE companies, which must provide accurate usage to MVNOs or other clientele. Cloud systems can provide accurate billing for data, calls, SMS messages, and more.

Security Encryption

When it comes to customer records, their information must be encrypted and never compromised. The security encryption technology should be updated frequently to handle future cyber threats. Telgoo5 leverages Amazon Web Services and Microsoft Azure to ensure the complete safety of data and accurate processing.

Customer Service

Excellent customer service should always be a consideration with any vendor you work with. When it comes to wireless network infrastructure, data session failures or disrupted calls or texts may occur. As a result, you'll need instantaneous responses to serve your clients best. Choose a vendor that puts its customers first and has friendly representatives who quickly provide solutions.

Reporting and Analytics

Any OCS should offer telecom billing analytics that provides data into usage, behavior, and other stats. As an MVNE, gaining insight into your customer's behaviors allows you to see how you can better serve your clients and shape your operations to meet the ever-changing demands of the telecom industry.

Conclusion 

At Telgoo5, we offer innovative online charging systems specifically geared towards the telecom industry. We support the latest services, including 5G and IoT. Our cloud-based system offers real-time charging and convergent billing to keep your customers happy. Furthermore, Telgoo5 lets mobile operators customize their solutions by providing pre-paid, post-paid, IoT, and Machine to Machine services. As a result, MVNE, MVNO, and MVNA’s can tailor their services to meet the demands of their customers.

What is the Difference Between a MVNA MVNO and MVNE? +Why Telgoo5 Software is Pivotal

When it comes to the world of telecom services, there is a lot of jargon to learn. The acronym-heavy language can look like greek at first, but once the vocab is demystified everything can be understood. A major part of the difficulty is that a lot of the acronyms look similar, but the systems they represent have distinct differences. Today, we both define and highlight the differences between MVNAs, MVNOs, and MVNEs, along with explaining why Telgoo5 software is pivotal for each.

MVNA

MVNA stands for Mobile Virtual Network Aggregators. It describes a telecom provider that operates in a wholesale capacity. An MVNA provides mobile and data services to Mobile Virtual Network Operators (MVNOs, to be covered in the next section), who then provide billable services to their end users. MVNAs can be challenging to manage, which is where the Telgoo5 platform steps in. Telgoo5 streamlines the billing and operational side of any MVNA business. We help to ensure that services get delivered and that the operator gets paid. Our end-to-end cloud based SaaS platform powers the entire telecom industry, including MVNAs.

MVNO

MVNO stands for Mobile Virtual Network Operators. It describes a telecom service provider that does not actually own the wireless network infrastructure it uses to provide services to its customers. It is common for MVNOs to access mobile data services via MVNA. If you have access to mobile data, there is a chance you are accessing it through an MVNO. Every day, people interact with the telecom business without thinking much about the systems in place to make their connection possible. Telgoo5 offers a fantastic support system to MVNOs. Our modular platform offers an Omni Channel CRM, billing, online charging, and payment engines that drive the global networks that users lean on every single day for data access. 

MVNE

MVNE stands for Mobile Virtual Network Enablers. It describes a company that provides network infrastructure like provisioning, administration, operations support systems, and business support systems to MVNOs, who then provide data services to their clients. MVNEs do not actually interact with end-users. While MVNEs are busy supporting MVNOs, Telgoo5 supports MVNEs with our top-notch AT integration that anticipates MVNE needs before they even appear. Telgoo5 appreciates the complexities of the Mobile Virtual Network market and can support companies that provide data services in any capacity. 

You may have noticed that the acronyms described above are similar because all three business types operate in the same space - the Mobile Virtual Network space. In many cases, an MVNA provides data to an MVNO, who leans on an MVNE for operational support. The user performing a Google search on his mobile device will have no idea how many companies are involved in making his search happen...unless something goes wrong. Telgoo5 provides an end-to-end cloud-based platform that powers everyone in the MVNE space, with the goal of always providing uninterrupted service to the end-user. 

Do not slog through this complicated space alone. Lean on Telgoo5 for all of your telecom needs. We will smooth out the process and make sure you look good along the way.

Serve Every Market Better with Superior Billing Support Systems

Telecom operators have evolved over the years from being product-centric to customer-centric. The shift in approach hasn’t actually changed the way things are done on a technical level, but it has transformed the business aspect considerably. Whether it is a fully-functional CSP (Communication Service Provider) e.g. Verizon or just an MVNO (Mobile Virtual Network Operator) e.g. Liberty Wireless, the change in business model is pretty evident. Especially the smaller players i.e. MVNO are increasingly focusing on the customer experience who are using their services. With MVNE (Mobile Virtual Network Enabler) handling their requirements on technical front, they are more concerned about the more visible aspects such as billing support systems.

Improving the Customer Experience with Better Billing Support Systems

A Billing Support System is the most important piece of software in the repertoire of telecom operators. It allows them to alter their monetization strategies, offer a better point of sale and at the same time improves revenue assurance.

Essential requirements of modern-day billing systems:

Real-time charging

At the least, every MVNO should have a real-time charging platform. Such a platform is an integral part of telco strategy in the modern times. It allows for consolidated billing service, which is an absolute must-have. As almost every operator nowadays deals in more than one telecom service, it makes no sense to send separate bills. Especially when your competitors are already using convergent billing, you cannot afford to stay behind the 8 ball. A real-time charging system offers greater revenue assurance and allows you to bill prepaid, postpaid, broadband services at the same place.

Greater control over monetization strategy

The complexity of telecom domain is rising as we speak. There is no avoiding the technicalities if you want to be successful in the domain. Hence, it is essential that you have an intuitive telecom billing platform that allows for greater control over monetization. You should be able to monetize every service at the same place and serve your customers better. For example, intuitive platforms like Telgoo5 abstracts you from intricacies such as interconnect billing, tax application, vendor partnership payments etc. All you need to do is mix and match different services to create telecom services plans that appeal to your customer base.

Not only that, a real-time charging system also implements credit limits accurately. It means customers get timely alerts when they are about to exceed their allotted quota. Also, you are provided APIs, which offer turnkey solutions to emerging requirements. Whether you are a Data MVNO or a dedicated ioT services provider, Telgoo5 can do wonders for your telecom services.

Your Telgoo5 Dictionary

Familiarize yourself with online charging dictionary now so that there are no surprises when it comes time to set up real-time charging.

Looking for a new billing system for your telecommunication company? Well Telgoo5 is the solution for you. Our real-time charging engine processes millions of transactions every day, and we keep our standards high by measuring against over a thousand possible parameters. Our system can adapt to your unique and evolving business model in a way that ensures that you are always processing payments without interrupting the customer experience.

But before you decide whether or not the Telgoo5 system is right for you, there is some industry-related jargon you need to understand. Below is your online charging dictionary. These are terms you are going to come across if you choose to work with an online charging system. Familiarize yourself with them now so that when you are ready to set up your real-time charging, there will be no hiccups.

BSS/OSS:

These acronyms refer to ‘Business support system’ and ‘operations support system’, respectively. Basically, the OSS refers to everything that Telgoo5 can offer you. Our OSS can be customized to your business, and features a subscriber management system, sales chain management, config and admin panels, reporting and analytics, and inventory management. Our OSS allows you to outsource your billing concerns to us.

MVNO:

This acronym stands for a mobile virtual network operator. This refers to a wireless communications services provider that does not actually own the infrastructure over which it provides services to clients. This is essentially one way in which you can operate your business. Whether you already have one or are looking to launch a new one, our team will be here to support you.

MVNE:

This stands for mobile virtual network enabler, and it refers to a company that actually owns and provides wireless infrastructure. If you own the network that you use to provide services, then you are an MVNE. We can help you turn your MVNE into a profit machine by optimizing your operations, expanding your reach, and growing your subscriber base.

IoT:

This stands for Internet of Things and refers to a billing system in which all connected devices take part. Think of it as a mini Internet between only the enabled devices. Our services support IoT transitions by capturing and billing for them.

M2M:

This is machine-to-machine communication, and it refers to two devices sharing data without human interference. This type of sophisticated M2M communication is made possible by the data shared over IoT devices.

CDR:

A call detail record is a detailed account of a telecommunications transaction. It will include anything that passes through an enabled device.

BSS:

The billing support system encompasses everything related to the billing process. Telgoo5 uses a postpaid billing system that requires the collection of CDRs so that we can process charges based on actual usage. Our BSS includes CDR mediation process, call barring services, call exception services, CDR rated bills, payment gateway integration, postpaid tariff plan creation, subscriber provisioning (activation and deactivation), and either real time or manual invoice generation.

API:

API refers to an application programming interface (API). It is essentially software that allows two different applications to communicate with one another. It is what processes and delivers your request to the system you are requesting from. At Telgoo5, MNOs and MVNAs receive API control.

This jargon may seem intimidating at first, but once you understand that these acronyms all describe basic processes and services, you will be able to speak the telecom billing and charging language without any problems!

MVNE: Everything You Need to Know

MVNEs connect providers and operators who do not own their infrastructures. MVNEs play a key role in helping MVNOs establish themselves in the market on a low budget. Before we can dig much further into the subject, let us begin by first defining what an MVNE is.

An MVNE is an organization that provides network infrastructure as well as other related services such as operations and administration support systems to MNVOs. This in turn allows MVNOs to offer various services to their subscribers using their specific brands. Because MNVEs provide network enablement services and platforms, they do not have any direct relationship with the subscribers.

Benefits of using MVNEs

To deliver their services and products, MVNOs require two things;

• Access to MNO networks

• A system to manage subscribers and products

The great news is that MVNEs facilitate both of these. The specialty of MVNEs lies in their implementation, management, and planning of mobile services.

When a new MVNO seeks the services of an MNVE, the organization is able to pick up much more quickly, with very minimal start-up costs. On top of that, MVNEs also offer reduced airtime costs due to the fact that MVNE hosts several MVNOs within a single platform. All this is done to enable a reduction of the total cost of running the MVNE.

An ideal MVNE should provide sim configuration and provisioning, CRM, value-added service platforms, and customer billing.

At Telgoo5, we not only offer a much smoother launch process for new MVNOs but we also allow MVNOs to tap into our previous experience. By using our services, you will be able to keep your operations focused and simple.

Choosing the right MVNE

It’s important to point out that not all MVNEs offer the same level of service or have the same level of experience. Thus, when choosing an MVNE, it’s important to choose one that will help you get your MVNO up and running fast, while also keeping costs low. With that said, here is what you should be on the lookout for;

Network: The enabler should be connected to an MNO with a solid reputation. The services and products offered by MVNOs are only as good as the network that they use.

Experience: What level of experience does the MVNE have? Make sure that the company you are partnering with has many years of experience and many success stories to share.

Financial flexibility: Always look for an MVNE that will be able to meet your financial requirement. An ideal MVNE should be affordable when it comes to pricing, thereby ensuring that you do not have to spend an exorbitant amount of money when setting up.

Case studies/experience: You should be able to establish whether the prospect will be able to provide any case studies or reference which shows how they have assisted other MVNOs. Don’t hesitate to ask for references; a good company will have many happy clients who are happy to share their experiences.

Platform: A suitable MVNE should provide the right tools that will help you manage your products so that you will be able to respond to new trends with ease. An efficient and reliable platform is essential to keeping customers happy.

Setting Up Convergent Billing? Implement These Best Practices With Telgoo5

When customers are using your services, they want to spend more time on their calls, texts, and data exchange than dealing with billing issues. We at Telgoo5 know that in today’s competitive environment, not getting this convenience can cause them to switch to another provider right away. To make matters worse, this all happens before you even have time to turn things around for the better.

That’s why almost all telecom companies use convergent charging for improved customer experience.

Simply put, convergent billing helps your customers deal with different charges on their accounts in a single invoice. They no longer have to pay individual payments for multiple services or devices. Everything is now present in a single bill. This presentation makes their lives that much easier in a day and age where customization is the most critical factor in utilizing telecom services.

If you are integrating convergent billing through your mobile virtual network enabler (MVNE), it is essential to ensure they are set up the right way. Being mindful of the following best practices can help you determine if you are fulfilling the crucial requirements of this segment.

Best Practices for Convergent Billing

As mentioned above, ease of use should be your guiding force throughout the setup process for convergent billing. Remember to keep this simple rule of thumb in mind. Set up your convergent charging in a way that ensures optimal customer retention.

But apart from ease of use, the following tips by Telgoo5 are also crucial in setting up this billing mechanism. This strategy allows your customers to make the most out of the simplicity you are offering to them.

Make It Simple to Understand

Since you are representing all of your charges in a single invoice, it is paramount for that bill to be as transparent as possible.

Separate and segment your invoice into different sections, such as data and voice charges. If there are any other charges that you think need a separate section, make sure to list them accordingly as well. Setting up your backend convergent billing interface with this goal in mind is the key to achieving more straightforward billing delivery.

This distinction makes the invoice easier to read, and your customers appreciate this transparency as well. This process also reduces your call and inquiry volume that is related to resolving basic billing questions.

Make It Easy to Set Up

Convergent charging should be as easy to set up as it is simpler to understand. Ensure that your customer relationship management (CRM) application makes it easy to assign different charges to your customer profile. This refinement helps your representatives in delivering on-call changes without getting into unnecessary complexities.

This also holds for your customers’ end as well. Don’t use convoluted mechanisms. Don’t go for complex interactive voice recordings (IVRs). Don’t assign complicated service codes to use. Make everything as straightforward as possible.

This process helps your customers change their services promptly. With the assurance of a consolidated bill in mind, this easy setup translates to better customer experience.

Have a Clear Difference in Service Charges

While setting up convergent billing, you must offer a variation in charges through your MVNE.

Make sure to take a look at what your competitors are offering and develop your subscription packages to be better in delivery. With this, also ensure that your packages are different from each other to offer a diverse range of experiences.

Having little to no difference in subscription costs kills the whole concept of convergent charging. If you have a clear difference in subscription packages, it translates to a charging system telecom consumers find much easier to use. This notion also goes a long way in customer retention.

Contact Telgoo5, an Experienced MVNE, Today

To make sure that you are setting up complex convergent billing in an easy to use way, having an experienced MVNE is of paramount importance.

The Telgoo5 team can assist, with extensive experience in setting up convergent charging systems, we can help you achieve your goals with ease. Our targeted setup and delivery mechanisms setup convergent billing in a way that’s easy to use for your customers and even simpler to deploy for your company.

At the same time, we deliver these services at competitive rates, which is due to the modern infrastructure that we have built for our operations.

If you are looking for an MVNE to set up convergent billing or improve your existing online charging systems, don’t hesitate to call Telgoo5 today. The Telgoo5 team will be glad to discuss your needs and help you deploy better services for your customers in no time.

Telgoo5 Mobile Virtual Network Enabler

The Telgoo5 MVNE is a cost-effective billing and customer care platform that is capable of hosting an unlimited number of MVNO’s or brands. The platform does so with complete flexibility, caters to the needs of all ​major MVNO models and provides seamless connection with different protocols on any network.

In the highly competitive telecommunications global market, agility and ability to market quickly are important factors for any MVNO that wants to be successful. The Telgoo5 MVNE platform backed by our support expertise and unmatched systems integration will enable any MVNO to benefit from a wide range of deployment models, functionality, scalability, and integration.

Telgoo5 MVNO platform is designed to form the foundation of any MVNO network while connecting the MNO partner with all MVNO back-office systems. It caters for hybrid, pre-paid and post-paid packages as well as various segments including Closed User Group (CUG) and residential communities.

System growth is fully scalable without any limitations on the number of brands or MVNO’s. It is only limited by hardware. We target businesses that would like to onboard devices rapidly, either into their proposed or existing managed-service infrastructures.

Why Choose Telgoo5 Enabler Solutions

Agile Project Management

• We provide organization and expertise

• We provide a personalized follow-up when it comes to delivering services

• We adapt to each customer’s project needs

• We deploy a project methodology that has been tried and tested

Technical Architecture

• We offer top-notch functionalities such as fixed-mobile convergence, pay as you go, pay monthly and real-time control

• We define interconnection models

• We design services based on the technical independence level you want

• We determine complicated call flows

Business Model Flexibility

• We help clients negotiate their contracts with MNOs

• We help clients optimize their business plans

• We provide billing customization to enable clients to control their P&L

• We determine technical optimizations for optimum financial performance

Telgoo5 MVNE Benefits

Seamless Integration – Our platform connects seamlessly with any protocol on any network, including GSM and CDMA.

Flexible – Our platform is designed to provide complete flexibility and to enable each MVNO to define its own services and processes.

Convenience – The platform takes care of all ​major MVNO models and can host many MVNO’s or brands.

Reduced Opex – This feature-rich and cost-effective platform will reduce the total cost of ownership as well as operational expenditure.

Individualization – The platform allows individual MVNO’s to tailor their currency, language, and more.

Easy Service Construction – Reduces deployment and development time, making it easy to focus on building your services.

Reduced Capex – Telgoo5 utilizes the latest technologies when developing software. This enables us to customize our software cost-effectively and quickly, depending on each MVNO’s business requirements, hence saving on Capex.

Get Started

Whether you are an MNO (Mobile Network Operator) or an MVNO (Mobile Virtual Network Operator), whatever the business or technical models you want to set up. Telgoo5

enabler solutions bring you the expertise and flexibility to help you make your MVNO project a reality or ​launch your project​. ​Contact us​ today to get more information.

Billing for MVNOs and MNOs

Both MVNOs and MNOs offer communication services to their subscribers even though MVNO have to buy bulk minutes and data from MNOs in order to cater to their users. MVNOs and MNOs perform similar functions such that most users do not know that MVNOs need to purchase bulk packages from MNOs in order to cater to them.  They perform functions such as;

• Issuing and activation of Sim cards

• Have branding and marketing

• Billing

• They set their own tariffs

• Offer customer care and support to subscribers

Due to the services offered by the two network providers to their subscribers, it is important for them to have a billing system. MVNOs rely on MNOs interconnect billing services.

Interconnect billing system for MVNOs

A majority of the MVNOs depend on the MNOs Interconnect billing system because they do not have their own. The interconnect billing system keeps track of income and spending as well as the demand in the price for airtime. Since the MNO will have a part in the operations of the MVNO, they can outsource an independent vendor. The vendor who will keep track of how data is being processed will help to ensure that both the MNOs and MVNOs get a fair share of their earnings.

When MVNOs receive incoming calls they charge the MNOs an amount of money that is less compared to the airtime charge. The fee charged can be termed as an interconnect termination fee. The termination fee of both the MNO and the MVNO is similar to the fee which the operator is charged.

In case of an outgoing call, the MNO will receive an imposed payment that is less than the airtime charge by the terminating operator.

MNOs

In the present day for any business to be able to maximize the profits that it is making day in and out, they need to have a billing system that will help in the charging of prepaid services. More and more people are purchasing smartphones and using them for data. Previously, a lot of mobile users would spend a big amount of their funds on voice calls as well as messages; however, there has been a change. In the era whereby everyone is on their laptops, tablets, smartphones as well as other internet devices, data is likely to be what most users are highly spending on.

That is why network operators put up good billing systems that help them in keeping track of their earnings and as well keep a record of their client’s information. Cloud-based systems and the Internet of things help when it comes to billing operations.

MVNOs

MVNOs have been in operation for several decades now and even though there have been speculations that they would be run out of the market they are still growing. In certain countries, MVNOs are dominant. MVNOs still depend on MVNEs to act as intermediaries. Those who can be able to predict the future based on their own careful analysis speculate that MVNOs are moving towards a huge digital transformation whereby they will be able to have control over their own data by owning it and being able to manage their own billing systems.

MVNOs can either choose to;

• Buy bulk services at wholesale prices from MNOs, brand them, and then resell them to their subscribers.

• Brand their services and make them available for users to purchase with MVNEs helping them to provide the services to end-users at a fixed commission.

• Sell their products and services and pay the MVNE based on the profits they get from their end-users.

Regardless of the options that MVNOs choose they will still be expected to pay a deposit to MVNE followed by monthly payments.

Since both of these network operators offer a variety of services, billing is not an option but a requirement. MNOs can be able to carry out their own billing hence they can be able to keep track of the progress that their business makes. MVNOs, on the other hand, will require MVNEs to act as intermediaries between them and the end-users. MVNOs should be able to choose which option will work best for them when it comes to their billing requirements.

Fast Track Your Telecom Offerings with the Latest MVNE Solutions

Fortunately, Telgoo5 is a seasoned MVNE that has the ability to scale with the needs of your MVNO or MNO by specializing in fixed, IoT, fiber, ISP and other types of billing. We process hundreds of millions of transactions each day and work with many different companies in all levels of growth. We have the resources and infrastructure to grow with your customer demands, and we are skilled at allowing you a platform to scale rapidly and seamlessly. With a comprehensive audit trail and top-notch accounting, Telgoo5 is on top of its game at all times. We pride ourselves on being the best in class, and we keep our clients in the loop at all stages of the game.

Is your MVNE slowing you down or not able to grow as fast as you would like, Telgoo5 offers both flexibility and ease of use. With so many options built in your time to market will be extremely short.

At Telgoo5 we pride ourselves on being more of a partner than a vendor. As such, we make sure that we schedule regular calls with our telecom partners to make sure that they are apprised of everything that we are doing at every stage of the game. Each MNO or MVNO is assigned a representative that has an intimate knowledge of their business and ultimate goals. This allows us to help them from the ground up, and be able to assist with any scaling needs in real time. We know that scaling is one of the most challenging times for any business, and we pride ourselves on providing out-of-the-box solutions and a flexible and robust platform to help businesses scale with ease.

With CDR-based billing and charging that performs both offline and in real-time, Telgoo5’s telecom billing system was designed for the specific needs of MVNOs and MNOs. Furthermore, we always account for taxation in billing and can aid businesses in navigating complex telecom taxation matters.

This consideration allows you to rest easy and know that everything is taken care of for you. We have hundreds of different billing profiles and get set up to over one thousand unique combinations of billing, so you can tailor our products to fit your specific needs. You never have to use what doesn’t work for your company. We are all about streamlining the process, making it easier on you, and excelling at our mandate of amazing customer service.

Telgoo5’s platform is sophisticated and integrated; able to handle plenty of demand. Even though we have plenty of satisfied clients, we make sure that each of them is able to choose a customized solution that fits them perfectly. We understand that every business has different needs and will join us at various stages of their development. As such, we treat each and every business as a unique partner that we are committed to serving. This commitment from us keeps your business free to do the important work of attracting new customers, building your brand, and making your business the best it can be. Think of Telgoo5 as a solid platform that allows you to focus on the crucial work growing your business.

MVNE’s are the core of your business, choose Telgoo5 which is associated with the biggest MVNO’s and most successful aggregators.

If you are a new MVNO or MNO, you need an MVNE partner that has your back. Telgoo5 is that partner!

Why MVNO’s Are offering unique solutions from Traditional Service Providers

More and more people are jumping on the MVNO bandwagon, and frankly it’s really easy to understand why! MVNOs offer so many solutions that are just refreshing in the age where we feel like we’re constantly getting nickel and dimed by our telecom provider.

MVNOs, or mobile virtual network operators, allow you to have substantial flexibility with your plan while paying far less than you would with a traditional provider. Let’s look at the unique solutions that MVNOs are providing- and one challenge that they have when it comes to competing with the big companies.

You’ll Save Money

The number one reason why people switch to MVNOs is to save money. Since MVNOs have less overhead, they can sell you service for a lower rate. You’ll often find MVNO plans to be far lower than those of traditional carriers, and as a bonus, they’ll come with far fewer fees!

Since many of us find our phone bill to be one of the biggest expenses of the month, a chance to cut back on this big bill is a welcome relief! Many MVNOs give you excellent service for a fraction of what you spend on a “regular” phone bill over the course of your month. That alone is incentive enough to switch!

MVNOs that partner with good MNVE’s like Telgoo5 offer you all of the services that you’d expect from traditional companies, like seamless billing, great customer service and uninterrupted service. You won’t sacrifice quality when you opt for an MNVE!

You Can Select Your Plan

Talk about getting the best of all worlds! The big telecom companies are famous for letting you customize your plan- for a cost. MVNOs give you the option of choosing your plan, but for a fraction of the cost. There are certain MVNOs that also serve niche markets, so they have specific plans that cater to different demographics. Simply by doing a little research, you’ll be able to get the right plan for you!

Telgoo5 offers itemized biling so you can see exactly what you’re paying for. This is a huge perk when you are customizing your plan!

There Are Generally No Contracts

One major are that MVNOs differ from traditional providers is that they do not hold their customers to contracts. The big providers will often rope you into a multi-year contract with big penalties if you cancel it! You don’t have to worry about that with MVNOs. If you want to switch your provider, you can.

MNVOs offer the best of both worlds. As they are generally affiliated with MNVEs like Telgoo5, you can expect professional service and white-glove treatment without the pesky contracts of the bigger companies.

You Can Use Any Device That You Want

Guess what? MVNOs welcome all different phone devices into the fold. Most of them will allow you to use any device with their plans, meaning that you don’t have to purchase a specific phone in order to tap into what your MVNO has to offer. Since phone plans are often a huge part of your monthly bill with traditional providers, consider this to be a huge bonus. MVNOs are much more flexible than the more traditional options.

Even so, you’ll still get itemized bills that go through all of your transactions in detail. Companies like Telgoo5 utilize sophisticated billing software that works specifically with each MNVO to make sure that all of their customers are being served properly.

But… What’s The Catch

We promised that we’d discuss one challenge that MVNOs have as they stack up to traditional carriers. MVNOs usually have less on-site infrastructure, which allows them to pass on savings to their end customers but also means that they have   when it comes to customer service and billing. In short, MVNOs have trouble scaling properly because they don’t have the infrastructure in place to support large expansions.

Customers do not want to lose service, have trouble with their billing, or not be able to speak with a customer service representative when they need to. That’s why smart MVNOs turn to MVNEs like Telgoo5 that can provide them with the infrastructure that they need to run behind the scenes! Telgoo5 is an MVNE that makes sure all of the bases are covered for your MVNO, including billing with secure gateways, consistent communication, and a full service back office call center. We pride ourselves on having a billing system that’s all about you- the end customer!

Don’t Go It Alone- 3 Major Reasons Why You Need An MVNE

MVNE and MVNO are two terms that are interchanged often in the business world, but they are totally different and understanding the distinction and the value of a good MVNE can save your business tons of money in the long run!

MVNE stands for Mobile Virtual Network Enabler. It’s a fancy term for companies that work with MNVO providers to offer a comfortable infrastructure for growth, handle administrative and billing tasks, and provide services at wholesale costs. MVNOs are Mobile Virtual Network Operators, individual companies that partner up with MVNEs to streamline their service and grow their customer base.

Think about an MVNE as a trusted safety net for your business. The best ones are able to withstand rapid growth and company change while catering to your operational needs. Smart MVNEs have secure, fail-proof operating systems that are constantly being updated and monitored for any problems. They will also conduct regular meetings with MNVOs as part of their commitment to customer service and transparency. Partnering with the right MVNE can skyrocket the success of your business and solidify your customer base.

You’ll Save Money

Many MNVEs save money to providers by offering cloud based solutions and handling these transactions from start to finish. You’ll save plenty of money in server costs, and also conserve more of your time, allowing you to focus on other important parts of your business like marketing or customer sales. Essentially MNVEs provide a comfortable space for you to operate within, taking care of all of the logistics and infrastructure.

At Telgoo5, a division of (v)WeCare, we know that the bottom line is important to MNVOs. That’s why we offer weekly calls to MNVOs and constantly keep them apprised of all of the innovative things that we’re doing to help them grow. Our feature-rich system is easy to use, and we consider ourselves to be much more of a partner than a vendor. We take care of distribution and inventory, using our market knowledge to save you as much money as possible.

Your Billing Will Be Taken Care Of

If accurate customer billing is a headache that you don’t want to deal with, an MVNE with billing capabilities could be the perfect solution to your problem. MVNEs offer outstanding billing services, saving your tons of money in administrative costs and keeping all of your customers right on track.

Telgoo5’s sophisticated billing software was designed to faciliate smart, accurate billing through periodic bill cycles that keep all of your customers on track. We pride ourselves on being a one-stop-shop for MVNOs, and we know that accurate billing is one big part of that. We have also been operational since 1999, so we know exactly how to deal with mulitiple customers and handle just about everything. We’ve seen it all!

They Can Scale With Your Company’s Needs

The last thing that you need is technology failing you when you’re trying to build your customer base. Unfortunately, nothing makes customers flee faster than infrastructure that can’t keep up. Good MVNEs know that they need to be able to scale with your needs or your customers risk losing service. That’s why it’s critical to find an MVNE with no single point of failure, a rich and flexible platform and an outstanding support team who will work with you to shoot for the stars!

Telgoo 5’s platform was designed specifically to scale. It was built from the ground up and is constantly being updated and enhanced to ensure that our customers are getting the best service possible. Our feature-rich platform combines CRM and BSS for a platform that simply will not let you down. We perform over 500 million transactions every day, employ over a thousand people and have offices all over the US. Our infrastructure was designed for US-based customers, and so far the reviews have been out of this world!

MVNEs are designed specifically to help streamline the process of getting your product to your end customers. Why worry about the hassle of trying to incorporate administrative tasks like billing, inventory or shipping onto your already full plate if you don’t have to? Choosing the right MVNE to partner with will save you tons of time, energy and money!

How Virtualization Can Help MVNEs to Offer More Flexible Services

Operational flexibility in one of the single most important attributes customers look out for when they are looking for an MVNE. Many MVNE companies try to address this need by marketing their services with phrases like “in a box”, “scalable”, and similar phrases. In reality, however, most MVNE services are anything but flexible. Such services are usually offered in arbitrary bundles on whose scope the customer has no say. To get a cutting edge, an MVNE needs to make its services truly flexible. In this article, we discuss ways in which MVNEs can utilize the power of the cloud and reliable suppliers to improve the flexibility of their offerings.

How Migrating to Cloud Environment Helps MVNEs to Offer Flexible Services

Many MVNEs offer services with a mixture of full cloud and partial cloud-based services. Having full integrated cloud services is should be the ultimate target for MVNEs that intend to be competitive. Migrating all services to the cloud can help an MVNE to have:

• More flexibility in the way resources are allocated. This enables allocation of more resources to a certain task without fidgeting with the hardware

• Improved security which enables you to provide assurance beyond that of the donor

• Unlimited connectivity ability which can enable the company to have over 16 Short Message Service Centers (SMSCs) or more instead of the typical two

• Assurance that data will be maintained in one network environment whether it is being stored, processed, or reported.

• Up to 99.99 percent uptime even if donors can’t get beyond 97 percent.

Build Your Own Cloud

Photo by panumas nikhomkhai from Pexels

Some MVNEs are responding to the challenge of becoming fully cloud-based by building their own cloud systems. Such projects make services that are considered “off the shelf” and are partly in the cloud to be fully cloud services. Such services include Network Functions Virtualization (NFV), Software-Defined Networking (SDN), and more. An MVNE may be able to improve its session Board Controller (SBC), Mobile Switching Center (MSC), SMSC, Gateway GPRS Support Node (GGSN), and Over The Air (OTA) by re-integrating them in this way. Of course, this may require a big investment in terms of time, human resources, and money. This scenarios does not favor all MVNEs.

Find Suppliers That Enable Flexibility

The reality is that most MVNE companies don’t have the resources needed to deploy everything they need for a full cloud operation. Building your own systems for services like APIs, security patching, regression, debugging, connectivity, and billing may be a toll order for your MVNE and many companies need to work with suppliers to deliver services to the MVNOs. The issue with many MVNE suppliers is that the suppliers do not give them the rights or license to sell freely to third parties. This prevents MVNEs from repackaging their services to meet the individual needs of their customers. To give your customers the flexibility they require, you need to get reliable suppliers that allow you to deploy as they wish without restrictions. Companies, therefore, need to work with the right suppliers to be able to provide flexible services to the customers. You will be able to make all your services including SBC, MSC, SMSC, and GGSN, and OTA fully in the cloud.

Building a single cloud environment for your MVNE will, no doubt, simplify the company’s operations. It also enables MVNEs to offer MVNOs more flexible services. MVNEs can integrate their services by building their own cloud hardware or finding reliable suppliers. At Telogoo5, we provide scalable billing services to MVNE. We understand that each MVNE is unique and their customers may have unique needs that differ from others. That is why we offers flexible and scalable billing services that can be tweaked to meet the needs of individual customers. Contact us for a free, no-obligation quote today.