Make your Wireless MVNO an Instant Success with Better Billing Software

A lot of times, Mobile Virtual Network Operators (MVNOs) struggle in implementing their strategies because of their lacking billing software. A wireless MVNO, which is a new entrant, does not really understands the value of online billing software until it is too late. You see, nowadays, the number of telecom services that need to be delivered are large. And you cannot send different invoices for all types of services that you are providing to the customers. It is important that you consolidate billing charges by using the best billing software that is powered by a real-time Online Charging System.

Convergence in Billing: An Essential Requirement

To get the best out of current billing software, you need convergence as an essential feature. A real-time OCS can charge every service at the same spot, which allows it to generate fully convergent invoices for prepaid, postpaid, broadband and IoT service users. Convergence also expedites service plan creation, so you are able to monetize your services right after conceptualizing them.

Diameter Billing: Proper Authentication for Every Transaction

To ensure every charge is authenticated, you need next-gen diameter billing software. It is vital for revenue assurance and keeping customers happy.

Futureproof and Backward Compatible Solutions

The number and type of services will increase with passing time. There will be need for amendment in the existing software. However, customization of billing software is a costly affair. It is better to use the services of a vendor that offers APIs for adding new functionalities. Also, if you are using different software now and want to move to a new one, backward compatibility is very important. Telgoo5 offers one of the best online billing software that integrates well with an existing billing system.

Security of Customer Account Information

As the threat of hackers increases, it is vital that you have secure and well-protected billing platform. The account balance management function should be protected, so that hackers could not steal the database that holds customer account information. Telgoo5 billing system is extremely secure and ideal for current scenario.

Ability to Provide Attractive Discounts

Discounts pull subscribers in your direction. The billing software system should be flexible enough to offer attractive and imaginative discounts. For example, cross-product discounts can be very effective in creating a market for a lesser-known service.

Telgoo5 offers all the cutting-edge technologies via its revolutionary telecom billing system. Access it an attractive price to reimagine your wireless MVNO.

Setting Up Convergent Billing? Implement These Best Practices With Telgoo5

When customers are using your services, they want to spend more time on their calls, texts, and data exchange than dealing with billing issues. We at Telgoo5 know that in today’s competitive environment, not getting this convenience can cause them to switch to another provider right away. To make matters worse, this all happens before you even have time to turn things around for the better.

That’s why almost all telecom companies use convergent charging for improved customer experience.

Simply put, convergent billing helps your customers deal with different charges on their accounts in a single invoice. They no longer have to pay individual payments for multiple services or devices. Everything is now present in a single bill. This presentation makes their lives that much easier in a day and age where customization is the most critical factor in utilizing telecom services.

If you are integrating convergent billing through your mobile virtual network enabler (MVNE), it is essential to ensure they are set up the right way. Being mindful of the following best practices can help you determine if you are fulfilling the crucial requirements of this segment.

Best Practices for Convergent Billing

As mentioned above, ease of use should be your guiding force throughout the setup process for convergent billing. Remember to keep this simple rule of thumb in mind. Set up your convergent charging in a way that ensures optimal customer retention.

But apart from ease of use, the following tips by Telgoo5 are also crucial in setting up this billing mechanism. This strategy allows your customers to make the most out of the simplicity you are offering to them.

Make It Simple to Understand

Since you are representing all of your charges in a single invoice, it is paramount for that bill to be as transparent as possible.

Separate and segment your invoice into different sections, such as data and voice charges. If there are any other charges that you think need a separate section, make sure to list them accordingly as well. Setting up your backend convergent billing interface with this goal in mind is the key to achieving more straightforward billing delivery.

This distinction makes the invoice easier to read, and your customers appreciate this transparency as well. This process also reduces your call and inquiry volume that is related to resolving basic billing questions.

Make It Easy to Set Up

Convergent charging should be as easy to set up as it is simpler to understand. Ensure that your customer relationship management (CRM) application makes it easy to assign different charges to your customer profile. This refinement helps your representatives in delivering on-call changes without getting into unnecessary complexities.

This also holds for your customers’ end as well. Don’t use convoluted mechanisms. Don’t go for complex interactive voice recordings (IVRs). Don’t assign complicated service codes to use. Make everything as straightforward as possible.

This process helps your customers change their services promptly. With the assurance of a consolidated bill in mind, this easy setup translates to better customer experience.

Have a Clear Difference in Service Charges

While setting up convergent billing, you must offer a variation in charges through your MVNE.

Make sure to take a look at what your competitors are offering and develop your subscription packages to be better in delivery. With this, also ensure that your packages are different from each other to offer a diverse range of experiences.

Having little to no difference in subscription costs kills the whole concept of convergent charging. If you have a clear difference in subscription packages, it translates to a charging system telecom consumers find much easier to use. This notion also goes a long way in customer retention.

Contact Telgoo5, an Experienced MVNE, Today

To make sure that you are setting up complex convergent billing in an easy to use way, having an experienced MVNE is of paramount importance.

The Telgoo5 team can assist, with extensive experience in setting up convergent charging systems, we can help you achieve your goals with ease. Our targeted setup and delivery mechanisms setup convergent billing in a way that’s easy to use for your customers and even simpler to deploy for your company.

At the same time, we deliver these services at competitive rates, which is due to the modern infrastructure that we have built for our operations.

If you are looking for an MVNE to set up convergent billing or improve your existing online charging systems, don’t hesitate to call Telgoo5 today. The Telgoo5 team will be glad to discuss your needs and help you deploy better services for your customers in no time.

Telgoo5: The MVNE You Never Knew Your MVNO / MNO Needed

With 15 years in the industry, (v)WeCare is very well aware of the ever-changing landscape the telecommunications industry is facing today. That’s a decade-and-a-half of providing BSS, online charging, MVNE, Diameter and other expert technical and sales support, and as you’ll see, much more.

We’ve partnered with countless telecom organizations to transform their MVNO/MVNE by optimizing operations, expanding their reach, and growing their subscriber base overall. Furthermore, (v)WeCare has empowered companies just like yours to globally launch their MVNO/MVNE in a matter of weeks instead of months, and we even provide dedicated account managers as well as 24/7 NOC Support.

However, these partnerships actually evolved into a bit of symbiotic relationship as well. As our clients learned from us, we learned a lot more about their operation’s deeper needs.

That’s where Telgoo5 comes in. An end-to-end billing support system (BSS) and Online charging system (OCS) that is tailored to fit the specific needs of telecom companies.

The Telgoo5 Difference

There’s no denying that the ever-changing environment of the telecommunications industry can make proper management more than a bit of a challenge. With Telgoo5, that becomes a whole lot easier.

Imagine having the ability to provision and activate features on the fly, monitor service performance, track customer usage, bill for content, ensure revenue capture, and so much more. And we really, really mean so much more.

With Telgoo5’s BSS, you get a subscriber management system that is efficient, quick, responsive, and provides subscribers with excellent customer service. You also gain the ability to setup custom sales chain based on your business needs with sales chain management that supports 3 levels and has the ability to be customized for more.

Furthermore, with Telgoo5 and the BSS features, you have access to the following:

• A config and admin panel that facilitates effective user management and enables you to define permissions, create plans, and gain greater control overall.

• Reporting and analytics that provide in-depth subscriber data, giving you further insight and helping you manage and monitor your sales more easily and efficiently.

• Expanded abilities to manage inventory status, reassignment, and reconciliation, spawning more efficient management and distribution of inventory units.

Even if that was the end of the list of benefits of Telgoo5 it would be rather impressive, but as we said above, there’s much more.

The key features of the BSS side of Telgoo5 are not only impressive, they can actually be critical in helping you meet the demands of today’s industry. Efficient billing is key to the survival of any organization but this can be evermore so true for telecom organizations.

Telgoo5’s Postpaid Billing System has a slew of impressive tools that are destined to transform your operations, including:

• Payment gateway integration.

• Real-time or manual invoice generation.

• Postpaid tariff plans.

• CDR rated bills sent in XML.

• CDR mediation process.

• Call barring services.

• Call exception services.

• And More!

Need a wholesale billing system? Telgoo5’s Online charging system has that covered too with additional key features for MNOs/MVNAs:

• API controls.

• Ability to create ‘n’ number of MVNOs.

• Separate logins for MNOs/MVNAs and MVNOs.

• Built-in online user guides that provide instant assistance whenever needed.

• And once again, much more.

Have a little better understanding for why we said that your MVNO/MNO needs Telgoo5? If you’re ready to move forward with transforming your telecom into an entity ready for both today and tomorrow, give us a call at 206-384-4669.

If you still have questions about Telgoo5, you can visit our website or contact us directly and we’ll reply as quickly as possible.

Put years of experience and expertise to work for you with Telgoo5 augmenting your telecom business.