Adapting to changes in the MVNO industry
Why the MVNO Game is Changing
Immediately after the first appearance of the MVNO model, many experts predicted that a number of non-Telcom business to consumer brands were going to take advantage of the opportunity and diversify into mobile. With very limited exceptions this new wave never came to realization.
Why the MVNO Game is Changing
Immediately after the first appearance of the MVNO model, many experts predicted that a number of non-Telcom business to consumer brands were going to take advantage of the opportunity and diversify into mobile. With very limited exceptions this new wave never came to realization.
Many organizations have faced various challenges including the dependency of an unpredictable relationship with the host network. Other challenges faced included the complexity that was involved in managing and building the systems required to make the services work.
Knowledge of the challenges
For many years, our team has monitored the MVNO market and analyzed outlooks and new trends. Our team has a detailed understanding of the various challenges that MVNOs face while striving to customer expectations and the fast-changing customer usages.
Our team are constantly in touch with MNOs with the goal of aiding new MVNOs. Our deep knowledge of the MVNO ecosystem in turn allows us to not only participate but also propose several tailor-made solutions in line with a proven methodology.
Service offering for MVNOs and MNOs
Telgoo5’s offering is centered on positioning and strategy, partnership and negotiation and performance and development. As an experienced enabler our main goal is to assist MVNOs to develop both their operational efficiency and their business. We study the specific needs of all clients, and then determine the type of support needed.
On top of that we also allow multiple services within the same service. For instance, thanks to our technology, users can use our platform without having to experience any type of challenges. This is because our OSS solutions have been built in a way which does not require any type of special technical skills to be operated.
Furthermore, our software has been developed to offer a vast and ever-growing number of features within a single platform. From billing of content, to tracking customer usage to monitoring service performance, our software allows users to execute all kinds of functions through the OSS software.
Flexibility and Analytics
With the game constantly changing, it’s important to settle for a software that will allow you to optimize operations. For instance, you have the ability of launching global services without requiring any form of support from us.
Our OSS will allow you to incorporate new functionalities without any hassle. On top of that, it’s also supported by many vendors and platforms, thereby ensuring that we are able to meet the needs of our clients at all times.
With market trends constantly changing, MVNOs should have platforms that not only report information but also allow users to be able to analyze data related to things like subscriptions, revenue and retention rates. Telgoo5’s OSS not only collects data, but also processes the data to report such that MVNOs can be able to view and analyze these sets of data.
Revenue Management and Billing
When choosing an MVNE, it’s important to choose one that has an efficient billing system. As a leader in the telecom industry, Telgoo5 has a billing software that ensures that users are billed for the services that they are using. On top of that, the software also ensures that any revenue leakage and fraud is detected at all times.
Unlocking the Secrets to the Success of Data MVNO amidst Competition
Competition is a two-way street. On one hand, it diminishes profits as telcos are required to reduce the price of their offerings, but at the same time it pushes them to innovate. The situation is especially difficult for a data MVNO that does not have ample resources at its disposal.
Competition is a two-way street. On one hand, it diminishes profits as telcos are required to reduce the price of their offerings, but at the same time it pushes them to innovate. The situation is especially difficult for a data MVNO that does not have ample resources at its disposal.
Challenges faced by Small-Scale MVNOs
MVNOs have become an integral part of telecom operations. Depending on the types of MVNOs, they can be divided into the following categories:
Branded reseller
Service provider
Enhanced SP MVNO
Full MVNO
While full MVNOs have control over every service except from network and spectrum (which they get from MNOs), the other three MVNOs depend on MNOs and MVNEs for performing different functions like:
Delivering applications and services to the users
Billing
Activation of customers
Marketing
Customer services
Management of SIMs
Distribution and sales
Management of devices like smartphones, tablets etc.
Due to their dependence on other entities, they work in restricted capacities. Hence, it is important for a data MVNO to choose an MVNE that offers a platform that is conducive to modern-day telecom operations.
How to Unlock Success for Data MVNO?
A small-scale data MVNO cannot change the dynamics of its operations, but it can maximize its outreach by choosing a partner that has the following functionalities:
APIs for different business use cases
An MVNO does not have the financial clout to purchase new software or customize an existing platform to accommodate for new services. As telecom industry is always evolving, it won’t be possible for a data MVNO to keep up with the requirements. For such scenarios, APIs serve as the best resort. A partnering MVNE that offers APIs for different functionalities can help an MVNO to fulfill ad hoc requirements without spending exorbitantly. APIs can help businesses in tasks like:
Instant partnerships with new vendors e.g. install an API and access the services of a shipping vendor without going through the red tape.
Integrate new databases e.g. APIs from Telgoo5 can be used to access NLAD database.
Convergent billing with OCS
An Online Charging System (OCS) performs real-time convergent charging. This allows MVNOs to send descriptive invoices with the mention of all service charges in a single bill. True real-time convergent charging prevents customers from exceeding data limits, lets them know exactly how much data/calls they have used and hence, promotes transparency between virtual operators and their clients.
Complete reporting and analytics
For an MVNO to be successful, it needs to create new and interesting plans that evoke subscriber interest. A data MVNO needs all the information about its subscribers e.g. their preferred roaming locations, data pack size, income group etc. At Telgoo5, you get access to a slave database that is directly updated by a master database located at the MVNE site. You also get analytics that are integrated into the billing system. With analytics capability, you can receive timely insights about your subscribers’ behavior and immediate needs.
Support for new services
New technologies in telecom industry like IoT and 5G are quite complex to deliver for a small-scale MVNO. But, with the right telecom services platform that offers complete scalability and multi-tenancy, you can handle the voluminous requirements created by the new tech with ease.
Telgoo5 is one of the best MVNEs in the telecom domain because it always updates its platform according to the industry changes. It has many years of experience in the field, and can help you deliver telecom services that are in line with modern-day subscribers’ requirements and preferences.