Why is it Important to Have a Mobile App?

It is difficult to remember now, but there was a time when people navigated the world without a super-computer in their pockets.

Drivers had to rely on local knowledge and paper maps, restaurant reviews came through word-of-mouth and newspapers, and television shows had to be watched at home at specific times. Back then, it was not uncommon for a telephone user to receive paper statements in the mail and rely on customer support lines for inquiries and issues. 

 Today, nearly everyone uses mobile data to access google maps, yelp helps us to determine whether a restaurant is worth it or not, and steaming platforms make our favorite pieces of content available everywhere. Considering everything that is afforded to us, it is understandable that telecommunication users would not want to lean on paper statements and 1-800 numbers for support. Consumers today want an app. 

In 2020, more than 3.5 billion people were smartphone users. That amount was up by 239% from 2012, and it is projected to grow by another 19.4% by 2023.

Smartphone usage is not going away. If you do not develop a mobile app for your customers, it is likely that one of your competitors will. Consumers are drawn to convenience, so make sure that you are not losing people to another service provider that is more forward-thinking.

There are numerous benefits to consumer-facing mobile apps. Here are a few of the most significant ones

• Hyper-flexibility. Consumer facing announcements can be pushed out via mobile apps. Branding changes can be made with the click of a button. Notifications can be pushed to a user’s home screen, and so much more. Communication and company announcements have never been easier and faster than they are today with the advent of mobile applications. 

• Improved consumer engagement. Keeping customers engaged is a great way to keep them using your service, and the easier it is to interact with your brand, the more engaged they will be. Mobile apps are super convenient for your consumers. This will keep them engaged with your service, and by extension, more likely to stay on as a paying customer. 

• Increased customer satisfaction. Considering that consumers are drawn to convenience, it makes sense that the more convenient things are, the more satisfied they will be. Satisfied customers are more likely to stay with your customer, pay their bills on time and in full, and refer your service to their friends and family.

• Easier customer management. A mobile application can double as a customer self-service solution. Giving customers the ability to track their service usage, pay their bills, manage their accounts, and submit customer support tickets through a mobile app is a fantastic way to reduce your own customer-service costs. Put the power in the hands of the consumer and transition your own team members to larger, more strategic initiatives. 

Mobile applications are incredibly pervasive. If you do not already have one, you are behind. If you do have one, Telgoo5 can make sure that it delivers on the benefits listed above. Your customers will thank you.

Telgoo5 Mobile Virtual Network Enabler

The Telgoo5 MVNE is a cost-effective billing and customer care platform that is capable of hosting an unlimited number of MVNO’s or brands. The platform does so with complete flexibility, caters to the needs of all ​major MVNO models and provides seamless connection with different protocols on any network.

In the highly competitive telecommunications global market, agility and ability to market quickly are important factors for any MVNO that wants to be successful. The Telgoo5 MVNE platform backed by our support expertise and unmatched systems integration will enable any MVNO to benefit from a wide range of deployment models, functionality, scalability, and integration.

Telgoo5 MVNO platform is designed to form the foundation of any MVNO network while connecting the MNO partner with all MVNO back-office systems. It caters for hybrid, pre-paid and post-paid packages as well as various segments including Closed User Group (CUG) and residential communities.

System growth is fully scalable without any limitations on the number of brands or MVNO’s. It is only limited by hardware. We target businesses that would like to onboard devices rapidly, either into their proposed or existing managed-service infrastructures.

Why Choose Telgoo5 Enabler Solutions

Agile Project Management

• We provide organization and expertise

• We provide a personalized follow-up when it comes to delivering services

• We adapt to each customer’s project needs

• We deploy a project methodology that has been tried and tested

Technical Architecture

• We offer top-notch functionalities such as fixed-mobile convergence, pay as you go, pay monthly and real-time control

• We define interconnection models

• We design services based on the technical independence level you want

• We determine complicated call flows

Business Model Flexibility

• We help clients negotiate their contracts with MNOs

• We help clients optimize their business plans

• We provide billing customization to enable clients to control their P&L

• We determine technical optimizations for optimum financial performance

Telgoo5 MVNE Benefits

Seamless Integration – Our platform connects seamlessly with any protocol on any network, including GSM and CDMA.

Flexible – Our platform is designed to provide complete flexibility and to enable each MVNO to define its own services and processes.

Convenience – The platform takes care of all ​major MVNO models and can host many MVNO’s or brands.

Reduced Opex – This feature-rich and cost-effective platform will reduce the total cost of ownership as well as operational expenditure.

Individualization – The platform allows individual MVNO’s to tailor their currency, language, and more.

Easy Service Construction – Reduces deployment and development time, making it easy to focus on building your services.

Reduced Capex – Telgoo5 utilizes the latest technologies when developing software. This enables us to customize our software cost-effectively and quickly, depending on each MVNO’s business requirements, hence saving on Capex.

Get Started

Whether you are an MNO (Mobile Network Operator) or an MVNO (Mobile Virtual Network Operator), whatever the business or technical models you want to set up. Telgoo5

enabler solutions bring you the expertise and flexibility to help you make your MVNO project a reality or ​launch your project​. ​Contact us​ today to get more information.