Benefits and Market Value of MVNO For Telecom Operators?

Mobile Virtual Network Operators (MVNOs) provide several benefits to telecom operators:

Increased market reach: MVNOs help telecom operators reach new markets and demographics, especially those who may have been previously underserved.

Reduced capital expenditure: MVNOs typically pay for their own network infrastructure, reducing the capital expenditure required by telecom operators.

Increased revenue: MVNOs generate additional revenue streams for telecom operators by offering new services and pricing plans to customers.

Brand differentiation: MVNOs can help telecom operators differentiate their brand and offer unique value propositions to customers.

In terms of market value, MVNOs have become a significant player in the telecommunications industry and are estimated to generate billions of dollars in revenue each year. The market value of MVNOs is expected to continue to grow as more consumers seek more cost-effective and customizable mobile services.

MVNO Market Evolution

The MVNO market has evolved significantly since its inception. Here are some key developments in the MVNO market evolution:

Early Adoption: MVNOs were first introduced in Europe in the late 1990s, offering low-cost mobile services to consumers.

Expansion into new markets: MVNOs have since expanded into other regions, including North America, Asia, and Australia.

Diversification of services: MVNOs have diversified their services beyond basic voice and text services, offering data plans, mobile broadband, and mobile financial services.

Increased competition: The MVNO market has become increasingly competitive, with new entrants offering innovative services and pricing plans to attract customers.

Partnership with MNOs: MVNOs have formed partnerships with Mobile Network Operators (MNOs) to leverage their network infrastructure, providing cost-effective and scalable services to customers.

Emergence of digital MVNOs: Digital MVNOs have emerged, offering mobile services exclusively through online channels, providing customers with a convenient and seamless experience.

5G MVNOs: With the rollout of 5G technology, MVNOs are expected to play a significant role in providing 5G services to customers, leveraging the network infrastructure of MNOs.

Overall, the MVNO market has evolved to meet the changing needs and demands of customers, providing a wider range of services and more cost-effective mobile solutions.

Challenges in the MVNO Business

The MVNO business model presents several challenges that must be overcome for success:

Dependence on MNOs: MVNOs rely on Mobile Network Operators (MNOs) for network infrastructure, making them vulnerable to changes in MNO policies and prices.

Competition with MNOs: MVNOs compete with MNOs for customers, making it difficult to differentiate their services and pricing plans.

Complex pricing models: MVNOs must develop complex pricing models that take into account the cost of network usage, customer acquisition, and marketing expenses.

Limited control over network quality: MVNOs have limited control over network quality, which can impact customer satisfaction and loyalty.

Marketing challenges: MVNOs must develop effective marketing strategies to attract and retain customers in a highly competitive market.

Regulation and compliance: MVNOs must comply with a wide range of regulatory requirements, including privacy, data protection, and consumer protection laws.

Capital investment: MVNOs require significant capital investment to build out their network infrastructure and develop their brand.

Overall, MVNOs must overcome these challenges to establish a successful and sustainable business. This requires a combination of effective marketing strategies, a strong focus on customer service, and careful financial management.

7 Essential Features of Great MVNO Providers

MVNOs, or Mobile Virtual Network Operators, are a fantastic consumer option. Rather than owning their own wireless network infrastructure, MVNOs maintain relationships with infrastructure owners and then resell access to the end user. As middle-men, MVNOs handle the difficult negotiating and are able to provide advantageous packages to consumers based on the bulk pricing they receive. 

If you are considering working with an MVNO, make sure that you look for these 7 essential features. These are the things that make an MVNO provider great. 

1. Agreements with multiple networks for high speed access wherever their clients are. Some MVNOs have agreements with just one network, but great ones have agreements with multiple networks. This ensures coverage and redundancy, so that the end user never goes without the service they need. Working with an MVNO that maintains multiple agreements means better pricing, more coverage, and higher speeds.

2. Advantageous pricing since MVNOs do not need to pay to maintain their own wireless networks. Most people assume that MVNOs mark-up wireless communication access in order to make money off of their contracts. Amazingly, the opposite is true. Since MVNOs do not have to maintain their own wireless infrastructure, their business costs are significantly less than the companies that do own their own networks A great MVNO will then pass those savings along to the consumer, making MVNOs the more economical choice.

3. Provide perks like hotspot data, free gifts, and pricing promotions. Most people come to MVNOs for wireless network access, but some perks and incentives can change a satisfied customer to an elated customer. A great MVNO will offer their customer more reasons to love them. Things like hotspots, pricing promotions, and free devices can really move the customer satisfaction needle.

4. Customizable packages to meet consumer needs. The big wireless access providers that own their own networks tend to provide the same services to everyone, regardless of their individual needs. Their packages are rigid, and if they don’t work perfectly for you, you are expected to adapt as the consumer. MVNOs enjoy more freedom than that, and good ones will offer customizable packages.

5. Fantastic customer service. Large companies can be frustratingly hard to get in touch with when support is needed. It is not uncommon for consumers to sit on hold for hours on end before ever speaking to a rep. Since MVNOs do not have to maintain their own infrastructure, good ones choose to put their resources into fantastic customer support so that their customers can always quickly and easily reach out with frustrations and questions.

6. Easy to use online service. Most people today prefer to handle everything online, which is why the most successful MVNOs invest in online services rather than brick and mortar stores. The easier online services are to use, the happier the customer.

7. Strong marketing. Finally, great MVNOs make sure that the marketplace knows who they are! The biggest name in the industry are the companies that own their own networks. Most consumers do not even realize that MVNOs are an option. Great MVNOs market their advantages, and market them a lot in order to convert and maintain more customers.

Why is it Important to Have a Mobile App?

It is difficult to remember now, but there was a time when people navigated the world without a super-computer in their pockets.

Drivers had to rely on local knowledge and paper maps, restaurant reviews came through word-of-mouth and newspapers, and television shows had to be watched at home at specific times. Back then, it was not uncommon for a telephone user to receive paper statements in the mail and rely on customer support lines for inquiries and issues. 

 Today, nearly everyone uses mobile data to access google maps, yelp helps us to determine whether a restaurant is worth it or not, and steaming platforms make our favorite pieces of content available everywhere. Considering everything that is afforded to us, it is understandable that telecommunication users would not want to lean on paper statements and 1-800 numbers for support. Consumers today want an app. 

In 2020, more than 3.5 billion people were smartphone users. That amount was up by 239% from 2012, and it is projected to grow by another 19.4% by 2023.

Smartphone usage is not going away. If you do not develop a mobile app for your customers, it is likely that one of your competitors will. Consumers are drawn to convenience, so make sure that you are not losing people to another service provider that is more forward-thinking.

There are numerous benefits to consumer-facing mobile apps. Here are a few of the most significant ones

• Hyper-flexibility. Consumer facing announcements can be pushed out via mobile apps. Branding changes can be made with the click of a button. Notifications can be pushed to a user’s home screen, and so much more. Communication and company announcements have never been easier and faster than they are today with the advent of mobile applications. 

• Improved consumer engagement. Keeping customers engaged is a great way to keep them using your service, and the easier it is to interact with your brand, the more engaged they will be. Mobile apps are super convenient for your consumers. This will keep them engaged with your service, and by extension, more likely to stay on as a paying customer. 

• Increased customer satisfaction. Considering that consumers are drawn to convenience, it makes sense that the more convenient things are, the more satisfied they will be. Satisfied customers are more likely to stay with your customer, pay their bills on time and in full, and refer your service to their friends and family.

• Easier customer management. A mobile application can double as a customer self-service solution. Giving customers the ability to track their service usage, pay their bills, manage their accounts, and submit customer support tickets through a mobile app is a fantastic way to reduce your own customer-service costs. Put the power in the hands of the consumer and transition your own team members to larger, more strategic initiatives. 

Mobile applications are incredibly pervasive. If you do not already have one, you are behind. If you do have one, Telgoo5 can make sure that it delivers on the benefits listed above. Your customers will thank you.

How to Become an MVNO- What Are Your First Steps?

Starting a MVNO can be quite lucrative, but it is not easy. Set yourself up for success by researching exactly what goes into starting and MVNO, and starting off with a solid plan and strong partners. 

Mobile Virtual Network Operators (MVNOs) provide services to subscribers without needing any radio access network equipment. They are virtual operators only. This means that becoming a MVNO is much easier than it would be should it require any speciality equipment. It is a great option for companies looking to enter the provider space without a significant investment. The first step in becoming a MVNO is establishing a relationship with an MNO (or mobile network operator). Once a roaming agreement is in place, the next step is determining what type of MVNO you want to be. 

What kind of MVNO does your company want to be?

• Skinny MVNO: This type of company is lean and mean. A skinny MVNO does not own or operate any of their own equipment. They establish a strong relationship with an MNO and simply own their customer service/support, sales, and marketing.

• Light MVNO: This is a slightly more significant type of MVNO. They still rely on a strong relationship with an MNO, but in addition to owning customer support, sales, and marketing, they also control the distribution operations of their service and can set their own service prices. 

• Think MVNO: Now we are moving into a more full-service provider. This type of company supports their customers with their own infrastructure. They own their own GMSC (Gateway Mobile Switching Center) for voice, GGSN (gateway GPRS support node) for data, subscriber services, and an independent billing system.

• Full MVNO: This type of MVNO owns their own core network infrastructure. The only thing they lack is their own radio network, for which they still need a relationship with an MNO.

Once you have determined which type of MVNO is right for you, the next step is defining your target market.

Different market segments have different needs and wants. For example, a community of individuals who are 65+ may not have a huge need for data and texting services. In contrast, a millenial or gen Z audience are going to expect a plan with a lot of data availability. Once you have figured out your target market, you can build a business plan. 

Lastly, find reliable partners to handle back office outsourcing needs.

Telgoo5 is a fantastic mobile virtual network enabler. We have years of experience helping MVNOs grow and scale. We can handle billing, customer issues, security, and infrastructure. Once you have your plan in place, allow us to help you to implement.

Telgoo5 is an end-to-end cloud based SaaS platform that powers telecommunication services to MSPs, MNOs, MVNOs, MVNEs, and MVNAs. We are established, reliable, and a fantastic partner for you. Whether you are looking to enter this space as a newbie, or an experienced MVNO operator, Telgoo5 is the right partner for you.

Why Research is Essential for Any Telecom Business

There are hundreds of steps that a telecom business must employ to ensure that they become a success and remain a success for years to come. These steps will differ depending on the type of business, but if there is one essential variable that all business owners can find useful – research

Business research is something that constantly needs to be implemented to ensure the utmost flourishment of a business. Trends come and trends go but the value of proper and practical research will never cease to exist and here are a few reasons why.

It Can Boost Your Sales

The only true way to grow a successful company is to deliver the services and/or goods that consumers are craving. No matter the niche of your business, understanding the demand of your customers and potential customers is critical.

But how is regular research going to lead to more profits? A unique method of research known as quantitative research is the answer. This will allow, for your convenience, the ability to get first-hand insight into the perspective of your clientele.

Employing quantitative research can be achieved via different types of consumer surveys (such as online and telephone surveys). The information you gather can answer some burning questions you may be having. For example, through said surveys, you can determine if your users are satisfied with the services you are offering and can identify which (if any) changes need to be made.

Allows for the Observation of Competitors

Businesses are always in competition with one another. This is especially true in the telecom industry, where so many similar phone plans are being offered. The more consumers you can draw the better, and businesses are constantly at battle with one another to increase their customer base. That said, in order to surpass your competition, you must first gain insight into their business practices.

Focusing on your specific industry, you can gather a list of the businesses you feel you need to compete with (keeping in mind location, company size, and other things of that nature). From there, document the types of services they offer, the demographics they are attempting to reach, and what makes them unique.

Being aware of these types of attributes can help you differentiate yourself from your competitors in an attempt to draw a wider audience. When you know what services your competitors are offering, you can find a charging system that will go above and beyond to ensure your services exceed customer expectations and help differentiate your business from your competitors.

You Can Properly Track Market Trends

It can’t be stressed enough that remaining stagnant in the business world can be detrimental. Regardless of the market that is being focused on, it is always important to understand the direction that the market is heading in.

Keeping an eye out for upcoming trends can allow you to tailor your goods and/or services in a manner befitting the ever-growing needs of your consumers. If old and outdated trends are being marketed, it could result in a loss of customers. Maintaining a modernized platform should be a top priority as most people will be looking for the best.

Continuing to keep up with new billing trends and practices will prove to be extremely beneficial. Telgoo5 offers solutions for any and all online charging needs. We are always happy to share our expertise and talk about how our platform can add benefits to your brand.

Unlocking the Secrets to the Success of Data MVNO amidst Competition

Competition is a two-way street. On one hand, it diminishes profits as telcos are required to reduce the price of their offerings, but at the same time it pushes them to innovate. The situation is especially difficult for a data MVNO that does not have ample resources at its disposal. 

Challenges faced by Small-Scale MVNOs

MVNOs have become an integral part of telecom operations. Depending on the types of MVNOs, they can be divided into the following categories:

• Branded reseller

• Service provider

• Enhanced SP MVNO

• Full MVNO

While full MVNOs have control over every service except from network and spectrum (which they get from MNOs), the other three MVNOs depend on MNOs and MVNEs for performing different functions like:

1. Delivering applications and services to the users

2. Billing

3. Activation of customers

4. Marketing

5. Customer services

6. Management of SIMs

7. Distribution and sales

8. Management of devices like smartphones, tablets etc.

Due to their dependence on other entities, they work in restricted capacities. Hence, it is important for a data MVNO to choose an MVNE that offers a platform that is conducive to modern-day telecom operations.

How to Unlock Success for Data MVNO?

A small-scale data MVNO cannot change the dynamics of its operations, but it can maximize its outreach by choosing a partner that has the following functionalities:

APIs for different business use cases

An MVNO does not have the financial clout to purchase new software or customize an existing platform to accommodate for new services. As telecom industry is always evolving, it won’t be possible for a data MVNO to keep up with the requirements. For such scenarios, APIs serve as the best resort. A partnering MVNE that offers APIs for different functionalities can help an MVNO to fulfill ad hoc requirements without spending exorbitantly. APIs can help businesses in tasks like:

• Instant partnerships with new vendors e.g. install an API and access the services of a shipping vendor without going through the red tape.

• Integrate new databases e.g. APIs from Telgoo5 can be used to access NLAD database.

Convergent billing with OCS

An Online Charging System (OCS) performs real-time convergent charging. This allows MVNOs to send descriptive invoices with the mention of all service charges in a single bill. True real-time convergent charging prevents customers from exceeding data limits, lets them know exactly how much data/calls they have used and hence, promotes transparency between virtual operators and their clients.

Complete reporting and analytics

For an MVNO to be successful, it needs to create new and interesting plans that evoke subscriber interest. A data MVNO needs all the information about its subscribers e.g. their preferred roaming locations, data pack size, income group etc. At Telgoo5, you get access to a slave database that is directly updated by a master database located at the MVNE site. You also get analytics that are integrated into the billing system. With analytics capability, you can receive timely insights about your subscribers’ behavior and immediate needs.

Support for new services

New technologies in telecom industry like IoT and 5G are quite complex to deliver for a small-scale MVNO. But, with the right telecom services platform that offers complete scalability and multi-tenancy, you can handle the voluminous requirements created by the new tech with ease.

Telgoo5 is one of the best MVNEs in the telecom domain because it always updates its platform according to the industry changes. It has many years of experience in the field, and can help you deliver telecom services that are in line with modern-day subscribers’ requirements and preferences.

Operating Your Own MVNO Platform? Here are a Few Tips to Keep in Mind

If you run your own mobile virtual network operator (MVNO) platform or have done your research to Become MVNO, you may instantly agree that managing such a network is no mean feat. From resolving problems to meeting expectations, you have to go through difficult challenges every single day to keep your MVNO Platform going. At the surface, it may seem as easy as finding a proper mobile virtual network enabler (MVNE) and being done with the task. But in reality, it goes far beyond that essential requirement.

To help you run your MVNO service with ease, here are a few tips to ensure its smooth operations. Learning them will help you strike a perfect balance between your MVNO and MVNE expectation and delivery, respectively.

Ensure Your Data Services is Up to Par

In today’s day and age, where smartphones are increasingly replacing high-end computers, you must provide high-speed Internet through your MVNO platform.

In 2018, nearly 69.3 percent of global users subscribed to mobile data services. With many MVNOs focusing on affordable content delivery through specially designed data packages, you need to make sure that your data services are up to par as well.

To ensure that you aren’t falling behind your competitors, gather their data rates through extensive market research. Then, compare them with your current MVNE, its quality of service, and your public prices. Crafting competitive data packages and delivering faster internet speeds allows you to become an MVNO service that is a perfect fit for modern mobile users.

Make Sure That You Offer Accurate Billing

Whether you want to become MVNO or already running your platform, you must offer accurate billing services to your customers.

This concept applies to both postpaid and prepaid users, who want to use reliably billed services that steer clear of duplicate charges, late deductions, or incorrect costs. Not providing such services can lead you to receive customer complaints, refund requests, and even cancellations – all of which could be avoided by making your billing as accurate as possible.

With this in mind, make sure that your MVNO and MVNE are capable of delivering precise and easy to understand billing for every customer. This concept doesn’t only keep your customers happy, but also saves your staff from handling an influx of inquiries or complaints that arise from ambiguities in billing.

Save an Ample Amount for Marketing

Even if you find a reliable MVNE for your MVNO platform, set up your virtual infrastructure, and launch your services publicly, it doesn’t amount to tangible success if no one knows about what you are offering to them.

With nearly 140 MVNO brands in the U.S. alone, the competition is nothing less than fierce in this segment of wireless services. When you add the national carriers, namely AT&T, Sprint, T-Mobile, and Verizon, this picture gets even more severe. But while it may seem daunting to establish yourself as the primary solution for those seeking an MVNO, it is not that difficult when you follow a holistic marketing plan.

That is why you must allocate ample resources towards marketing to reach out to your target audience. Choosing the right service which can help spread the word for your MVNO platform is essential in this regard. This concept makes sure that you are not just spending money down the drain, but that it is returning the required results to you in terms of new subscriptions.

At Telgoo5, we specialize in helping MVNOs scale to their desired level of success. Whether you run an existing MVNO service or want to become MVNO, we can help you build your digital infrastructure and reach your target audience. This concept makes us a holistic service that is fit for all your needs.

Whether you want a demonstration of our services, or want to discuss more details, feel free to reach out to us today. We will be glad to answer any questions you have and help you deploy modern MVNO solutions that cater to your specific needs.

Steps to Starting Your Own MVNO

Running an MVNO you have started is not a simple task. This does not mean you should stop pursuing this kind of business. All you need is to have steps that can ensure you do not fail before you begin. So what do you need to know?

Starting Out

An MVNO, like any other business, is risky. Clients will expect you to provide several services that will not fail from day one. With this in mind, you need to know the exact needs of your prospective customers before you begin. Once you understand their needs there is a need of being nimble in your response to maintain the current clientele while winning new ones.

The only way to succeed in starting is ensuring you make meticulous preparations. In essence, you need to have the following three things:

• A strategic and effective plan to allow you to reach your proposed target segment. This should include how to package and offer services to successfully get your message out there.

• Access to technology that will enable your business to deliver the services your target clients require during the kick-off.

• You also need to know how to quickly adapt your portfolio as demand for new services arises.

Crafting a Plan

Considering the specific dynamics of a market you are trying to reach is a complex task. Generally, there are two ways you can efficiently compete with your competitors.

The first step involves an intimate understanding of a particular set of clients. Access to detailed client information will help you better tailor services to suit their needs. For example, this can be bundling third-party digital services, tailored pricing and offering specific communication services to create an unparalleled service experience.

Secondly, you need to consider new services or a different way of offering your current services. As an MVNO that can identify pricing models, packaging solutions or services, you are on the right track to win clients from a wide range of various segments.

When you craft such a plan, you have made a crucial step to start your MVNO. You should not relax at this point. You need to make sure you learn from your clients to consistently improve your services.

Finding and Getting the Technology Required in Place

Once the plan has been crafted to perfection, the next step is ensuring you have access to technology that will efficiently work with the plan. The technology needed in this case includes those that are initially required and services you may require for you to grow as the market changes.

When you are selecting your technology platform, you need to make sure you will gain sufficient control and assistance over service configuration and creation. The telecom market can change at any time. It sometimes moves quickly, sometimes in a matter of hours. As an MVNO, you need to make sure you set up with a platform that will allow you to receive updates to your service packaging and portfolio as soon as they arise.

Bottom Line

At Telgoo5, we have the experience and professionalism required to help you start your own MVNO business. Our current clients regularly express their happiness in their decision to use our service to start their MVNO businesses. Contact us today so we can help you start an MVNO business that will not fail.

Does Your MVNO Give You the Best Service?

You have an MVNO that is working. So how do you know if you are getting the best service? There are several factors to consider that will help you know if you have the best service:

Does the MVNO support CDMA or GSM?

So you may be thinking of switching from your carrier to another. Cellular carriers use GSM or CDMA. The majority of MVNOs use both. Most phones work with CDMA or GSM. As an MVNO, you need to find a service that handles both. Take note some Motorola models, and most current generation Google-branded phones and iPhones have antennas that can use CDMA and GSM.

If you want your MVNO business to succeed, you need to connect with a carrier that supports GSM and CDMA. This way, you will ensure you do not lose clients who would prefer both systems.

Is a Mobile Hotspot Included in the Plan?

Longtime subscribers of MVNOs have some issues they would like addressed. For instance, they would like to know if a mobile hotspot is included. Users have tried to game MVNO systems with a third-party hotspot app. The problem is most, if not all, of these apps, do not work.

The truth is that a hotspot option, sometimes referred to as tethering, is not available with many MVNO service providers. Those that offer hotspots do not do so with lower-cost plans. This means you should check if the feature is included to ensure your subscribers get the service at competitive market rates.

Is Visual Voicemail Supported?

If your subscribers rely on or are accustomed to visual voicemail, make sure you can get it from your carrier. A good number of service providers do not offer the same. You may need to do due diligence to find out if they offer visual voicemail. Some subscribers find it tedious dialing into a voicemail archive to listen to one message after another.

Do Advanced Features Work?

Currently, most people have phones that support things like Wi-Fi calling or VoLTE (HD voice calls). They are great features for those who use them. However, most of the time they are network or phone-specific. Some MVNO service providers may not have them at all because advanced calling features are possible with specific phones.

Are You In Need of a Family Plan?

Most MVNOs cater to individuals. As such, a family plan may be a challenge to find. If you are getting into the MVNO business, you need to find a service that offers a family plan. Although most subscribers will not need a family plan, it is a good option to offer them. This way, you will have an extra edge over your competitors.

Bottom Line

These are five of the most crucial factors to consider when you are looking for an MVNO service provider. Not only will these increase the chances of success in your business, but they will also give an upper hand over your competitors. At Tegloo5 we have the best options to ensure the success of your MVNO business. Contact us today to get all of these features and more.

Billing for MVNOs and MNOs

Both MVNOs and MNOs offer communication services to their subscribers even though MVNO have to buy bulk minutes and data from MNOs in order to cater to their users. MVNOs and MNOs perform similar functions such that most users do not know that MVNOs need to purchase bulk packages from MNOs in order to cater to them.  They perform functions such as;

• Issuing and activation of Sim cards

• Have branding and marketing

• Billing

• They set their own tariffs

• Offer customer care and support to subscribers

Due to the services offered by the two network providers to their subscribers, it is important for them to have a billing system. MVNOs rely on MNOs interconnect billing services.

Interconnect billing system for MVNOs

A majority of the MVNOs depend on the MNOs Interconnect billing system because they do not have their own. The interconnect billing system keeps track of income and spending as well as the demand in the price for airtime. Since the MNO will have a part in the operations of the MVNO, they can outsource an independent vendor. The vendor who will keep track of how data is being processed will help to ensure that both the MNOs and MVNOs get a fair share of their earnings.

When MVNOs receive incoming calls they charge the MNOs an amount of money that is less compared to the airtime charge. The fee charged can be termed as an interconnect termination fee. The termination fee of both the MNO and the MVNO is similar to the fee which the operator is charged.

In case of an outgoing call, the MNO will receive an imposed payment that is less than the airtime charge by the terminating operator.

MNOs

In the present day for any business to be able to maximize the profits that it is making day in and out, they need to have a billing system that will help in the charging of prepaid services. More and more people are purchasing smartphones and using them for data. Previously, a lot of mobile users would spend a big amount of their funds on voice calls as well as messages; however, there has been a change. In the era whereby everyone is on their laptops, tablets, smartphones as well as other internet devices, data is likely to be what most users are highly spending on.

That is why network operators put up good billing systems that help them in keeping track of their earnings and as well keep a record of their client’s information. Cloud-based systems and the Internet of things help when it comes to billing operations.

MVNOs

MVNOs have been in operation for several decades now and even though there have been speculations that they would be run out of the market they are still growing. In certain countries, MVNOs are dominant. MVNOs still depend on MVNEs to act as intermediaries. Those who can be able to predict the future based on their own careful analysis speculate that MVNOs are moving towards a huge digital transformation whereby they will be able to have control over their own data by owning it and being able to manage their own billing systems.

MVNOs can either choose to;

• Buy bulk services at wholesale prices from MNOs, brand them, and then resell them to their subscribers.

• Brand their services and make them available for users to purchase with MVNEs helping them to provide the services to end-users at a fixed commission.

• Sell their products and services and pay the MVNE based on the profits they get from their end-users.

Regardless of the options that MVNOs choose they will still be expected to pay a deposit to MVNE followed by monthly payments.

Since both of these network operators offer a variety of services, billing is not an option but a requirement. MNOs can be able to carry out their own billing hence they can be able to keep track of the progress that their business makes. MVNOs, on the other hand, will require MVNEs to act as intermediaries between them and the end-users. MVNOs should be able to choose which option will work best for them when it comes to their billing requirements.

What Are Customers Looking For In An MVNO

With phone bills and costs skyrocketing, many customers are looking for alternatives to phone service, and one of the places that many of them are flocking are MVNOs.

MVNOs offer great service at discounted prices, which is what makes them so attractive to customers all over the country. Unfortunately, MVNOs get a bad rep from time to time. That’s because they are sometimes maligned as being less professional as traditional carriers.

Customers who switch to MVNOs are looking for providers who can give them phone service at a lower cost, as well as providers that give them consistent service. They also don’t want any nasty surprises on their bills. How can you set your MVNO apart from the rest?

Uninterrupted Service

Your customers expect uninterrupted service from their MVNO of choice. This is literally the number one thing that they want from you. If your service is spotty or their calls keep getting dropped they will go elsewhere.

It’s important to keep the end-customer experience in mind, especially when you’re scaling quickly. If you don’t have the proper infrastructure in place, you’ll wind up causing problems for your customers and losing them quickly. That’s why it’s really important for MVNOs to pair up with MVNEs that can scale rapidly. Telgoo5, a division of (v)WeCare, knows that API failures can lead to lack of service, which is why we put a special premium on being able to scale with your company. That way, you can rest easy that none of your customers are losing service!

Great Customer Service

As with any other type of business, MVNOs have to have top-notch customer service. Customer queries, questions and complaints will come in through a variety of different channels, including traditional phone calls, live chat and social media channels. Be prepared to deal with an influx of contact from your customers, especially if you are scaling.

(v)WeCare customer service reps are uniquely positioned to be able to scale with your MVNO and provide the best customer service available over a number of different channels. Our reps are also schooled in all of your product offerings and able to act independently to solve customer problems. This level of excellent customer service will set your MVNO apart from others!

Organized And Itemized Billing

One of the biggest customer fears about MVNOs is that they will get charged exponential fees for services like roaming or WiFi usage. These fears are often unfounded, but have been drilled into the heads of your potential customers by traditional phone carriers that don’t want to lose the business. It might be an unfair stigma, but it is one that you’ll have to deal with if you want to be a successful MVNO.

You will need to pair up wiith an MVNE that has a sophisticated billing system that is both professional and very clear to the end customer. Telgoo5’s billing system puts a premium on being transparent and professional, so the customer always knows what they’re paying for. There are no surprises in the bills and they come out every month right on time. As your MVNO adds more services, smart MVNEs like Telgoo5 will work with you to work them into the billing. Part of smart scaling is being able to bill your customers in a timely and accurate fashion. Telgoo5 can help you with that!

Secure Payment Gateway

Finally, your customers will need a secure payment gateway to pay their bills. Nobody wants to put their credit or debit card information into a website that might not be totally secure, so smart MVNOs will make sure that their payment gateway is secure, SSL compliant and easy to use. That way, customers will feel compeletely comfortable putting in their information.

Just like (v)WeCare, Telgoo5 prides itself on security and offers MVNO customers several different payment gateways for transactions. Your customers will know that their precious credit card information is safe when they pay onlilne. This will help them feel secure with your MVNO and be more inclined to recommend you to others!

MVNOs are relatively new platforms so many customers are a little gun-shy. Help them get more at ease with your MVNO by taking the suggestions in this article to heart!

Don’t Go It Alone- 3 Major Reasons Why You Need An MVNE

MVNE and MVNO are two terms that are interchanged often in the business world, but they are totally different and understanding the distinction and the value of a good MVNE can save your business tons of money in the long run!

MVNE stands for Mobile Virtual Network Enabler. It’s a fancy term for companies that work with MNVO providers to offer a comfortable infrastructure for growth, handle administrative and billing tasks, and provide services at wholesale costs. MVNOs are Mobile Virtual Network Operators, individual companies that partner up with MVNEs to streamline their service and grow their customer base.

Think about an MVNE as a trusted safety net for your business. The best ones are able to withstand rapid growth and company change while catering to your operational needs. Smart MVNEs have secure, fail-proof operating systems that are constantly being updated and monitored for any problems. They will also conduct regular meetings with MNVOs as part of their commitment to customer service and transparency. Partnering with the right MVNE can skyrocket the success of your business and solidify your customer base.

You’ll Save Money

Many MNVEs save money to providers by offering cloud based solutions and handling these transactions from start to finish. You’ll save plenty of money in server costs, and also conserve more of your time, allowing you to focus on other important parts of your business like marketing or customer sales. Essentially MNVEs provide a comfortable space for you to operate within, taking care of all of the logistics and infrastructure.

At Telgoo5, a division of (v)WeCare, we know that the bottom line is important to MNVOs. That’s why we offer weekly calls to MNVOs and constantly keep them apprised of all of the innovative things that we’re doing to help them grow. Our feature-rich system is easy to use, and we consider ourselves to be much more of a partner than a vendor. We take care of distribution and inventory, using our market knowledge to save you as much money as possible.

Your Billing Will Be Taken Care Of

If accurate customer billing is a headache that you don’t want to deal with, an MVNE with billing capabilities could be the perfect solution to your problem. MVNEs offer outstanding billing services, saving your tons of money in administrative costs and keeping all of your customers right on track.

Telgoo5’s sophisticated billing software was designed to faciliate smart, accurate billing through periodic bill cycles that keep all of your customers on track. We pride ourselves on being a one-stop-shop for MVNOs, and we know that accurate billing is one big part of that. We have also been operational since 1999, so we know exactly how to deal with mulitiple customers and handle just about everything. We’ve seen it all!

They Can Scale With Your Company’s Needs

The last thing that you need is technology failing you when you’re trying to build your customer base. Unfortunately, nothing makes customers flee faster than infrastructure that can’t keep up. Good MVNEs know that they need to be able to scale with your needs or your customers risk losing service. That’s why it’s critical to find an MVNE with no single point of failure, a rich and flexible platform and an outstanding support team who will work with you to shoot for the stars!

Telgoo 5’s platform was designed specifically to scale. It was built from the ground up and is constantly being updated and enhanced to ensure that our customers are getting the best service possible. Our feature-rich platform combines CRM and BSS for a platform that simply will not let you down. We perform over 500 million transactions every day, employ over a thousand people and have offices all over the US. Our infrastructure was designed for US-based customers, and so far the reviews have been out of this world!

MVNEs are designed specifically to help streamline the process of getting your product to your end customers. Why worry about the hassle of trying to incorporate administrative tasks like billing, inventory or shipping onto your already full plate if you don’t have to? Choosing the right MVNE to partner with will save you tons of time, energy and money!

Five Reasons Why Your Employees Need KPIs

KPIs, or Key Performance Indicators, are an exciting buzzword that gets tossed around in business circles. You might have heard of it, but don’t exactly know what it means. Essentially what KPIs do is enable everyone in your company to understand what needs to be done on a daily basis to reach big goals and milestones. Without them, your company is floundering around without any real mission in mind!

Just as your C-Suite executives need to have KPIs worked into their daily routines, so do your support staff. It’s imperative for everyone to be working their best on the goal at hand; to make your company as great as it can be. Why are KPIs so critical? Let’s break it down

Your Employees Understand The Big Picture And Their Role In It

This is the most important reason why you need KPIs for all of your employees. Employees at all levels are far more enthusiastic about and invested in, a company when they understand how they are important. KPIs let your staff know that their daily contributions are helping the company meet its ultimate goals.

(v)WeCare empowers our employees with the KPIs that they need to understand their importance to the company. They respect the process of limited hold wait time and understand our mandate to actively try to fix customer issues on the first call. Since they know what success looks like, they are able to streamline customer issues and deal with anything that comes their way. Having a crystal-clear indication of how everyone is important is critical to business success.

Employee Reviews Will Be Far More Constructive

Have you ever given one of your employees a negative review, only to have them stare back at you in confusion? Don’t worry. It happens all the time to businesses, and there is a simple reason- your employees were not given actionable KPIs that they could use to measure their own success.

Of course, some employees will simply ignore the KPIs that you give them, but trust us, that makes it all the easier to penalize them for not performing up to scratch! KPIs actually work to make employees and management a team, rather than opposing forces. At (v)WeCare, we understand the importance of a harmonious working environment, which is why our Project Managers are expertly trained on multiple disciplines and able to extend project-specific KPIs to their staff. This not only keeps the projects running smoothly but also allows them to address any issues that might arise!

There Is An Objective Measure Of Success For Everyone

Nobody wants to talk about favoritism in the workplace, but it’s a complaint that often gets tossed around. Perceived favoritism is something that can sink workplace morale and lead to disgruntled and unmotivated employees. Having KPIs specific to each job will eliminate the suspicion of favoritism and keep the workplace operating at an optimal level.

(v)WeCare strives to keep our workplace as professional as possible, and that means putting in specific KPIs for all of our reps. They know that we are operating on the level, and they are committed to helping drive success!

The Establishment Of Milestones And Goals Will Help Your Company Scale

Fast scaling is one of those things that tends to throw a company into disarray quickly. Suddenly jobs and responsibilities are changing, which can be stressful for everyone. It’s even more stressful when you don’t have KPIs in place to guide people into their new roles. Effective KPIs will enable your company to run as efficiently as possible in times of change.

Since (v)WeCare puts a premium on flexibility and the ability to help companies scale, we understand how transparent KPIs go a long way to quickly mobilizing your team to reach their new goals. We do it all of the time with our massive professional network and superstar outsourcing staffs!

KPIs Help Keep The Office As Productive As Possible

A confused office is an unproductive office. If employees don’t know what they are supposed to be doing, they will make something up. Sometimes that is okay, but most of the time, it just leads to more confusion! If you want your office to be as productive as possible, give your employees KPIs.

Productivity and harmony are two cogs in the well-oiled machine of the workplace. (v)WeCare understands this, which is why we have extensive training for all of our outsourcing employees. We empower them to succeed by giving them the building blocks and milestones that they need to make success a reality!

KPIs can help your business go from mediocre to superstar. Start employing them today, and you’ll be amazed by the results!

The Secret to Starting a Successful MVNO

Today, more new MVNO are being started than ever before. Fierce Wireless, an online publication reports that new MVNOs are being launched every week and interest in this business type is eclipsing the 2005-2006 craze that saw numerous high-profile MVNO startups. With numerous new entities rushing start their own MVNOs, many will inevitably fail to make a mark in the long run. To succeed in this competitive space, startups need to plan meticulously and identify the right niche in the market. Although the process is similar to starting any other business, they are unique procedures that you need to weather to start your own MVNO. If you are mulling starting an MVNO, it is important to identify the challenges that may curtail your success. Read on to explore the process, the unique challenges that await you, and get tips on how to smoothly start your own MVNO.

Starting Your Own MVNO – Similar to Starting Other Businesses

Image from Pixabay

To start your own MVNO, you will in  in many respects follow the same procedures like when starting any other business. To succeed, the following steps are critical:

Carving Out a Niche

It is likely that your up and coming MVNO will offer services that eerily similar to the offerings of other players already in the business. While the prospect of facing stiff competition discourages many potential entrepreneurs, it also presents opportunities to creative players. The only viable strategy for most new MVNOs is carving out a niche in the market and chipping away at and winning over customers from the other established providers. Indeed data from Strategy Analytics indicates that MVNOs in the current market conditions succeed by focusing on addressing particular market segments or value propositions.

MVNOs can thrive when they identify a certain set of services or pricing models that are not currently in the market. But deploying this strategy requires extensive knowledge about the set of customers that you will target. This insight is what will enable the company to tailor its offerings to the unique needs of the target segment. Common niches that can be targeted in the current environment include the following niches:

infrastructure MVNOs

These types of MVNOs focus on covering an area where major network providers don’t reach. For example, an MVNO may focus on providing the infrastructure to cover a mountain range where other network operators have no reach.

Retail MVNOs

These types of MVNOs target supermarkets and departmental stores to find subscribers to buy their sim cards.

Advertising-based MVNOs

These offer discounted services and some free services and in return they get access to advertise or subscribers devices.

Discount MVNOs

These target deal hunters. Such companies only offer basic services like voice and text. Although such companies get little earnings per subscriber, the hope to get enough subscribers to get a reasonable profit.

Getting the Tech In Place

MVNOs thrive on technology and you need to put in place the infrastructure and software you will need to serve your customers before getting started. You will need to set up your IT platform and get your billing in place. It is at this point that the company also sets up a CRM, customer care and network management systems. You can be able to save time and human resources by outsourcing billing, customer care, and similar services. Our system Telgoo5 can free up an MVNO’s human resources to focus on other aspects of the business. We can handle the Call Detail Records (CDRs) for both real-time interface (prepaid) and batch process (postpaid) subscribers. We can also handle your billing, data analytics, and other aspects of the technology platform.

At this point, you can also set up the website where subscribers can sign up for your services. It is worth noting that it is important for a new MVNO to identify and only invest in the right technology tools for a company of its size. Underinvestment could result into service failure due to overloading. Overinvestment, on the other hand, can bleed the company dry. The easiest way to ensure that new MVNOs invest in what is enough is by linking up with a good OSS system. Our platform Telgoo5 allows access just what you need at the time. We can take care of your billing, CRM, subscriber website, customer care, and everything you need to get started. Partnering with us can help you to launch your MVNO in as few as four weeks instead of months.

Starting Your Own MVNO – The Unique Challenges

A Potentially Risky Business

A measure of risk is involved when starting any type of business. But the sheer complexity of the MVNO launching process coupled with intricacies involved in making partnerships and the fierce competition that awaits new entrants connive to make starting a new MVNO an especially challenging venture. The fast rate at which telecommunications technology becomes obsolete means that you risk investing in technology and fail to recoup the investment costs. Successful MVNOs reduce risk by targeting a specific niches. They make and strictly follow a plan that addresses the needs of subscribers in that particular niche. A good platform like Telgoo5 can enable you to scale according to your business needs. This will enable your business to avoid paying for resources they currently don’t need.

Getting Licenses

To start your own MVNO, you will encounter a number of challenges that are peculiar to the telecommunications sector. To start a new MVNO, you will need to register and be certified by the right authorities. Being certified will enable you to get MSISDN and IMSI blocks. In the US, this certification is done by the FCC. This process will is critical if you are to start operations. Telgoo5 platform meets and exceeds all the license and regulatory requirements. We have helped a number of MVNOs to fasttrack the certification process and would be happy to help MVNO startups that need guidance during this process.

Making Partnerships

The MVNO business type thrives on partnerships. You will need to work with mobile carriers or aggregators to get subscribers. Many MVNOs startups soon learn that the most difficult part starting operations is not getting capital or even setting up the technology platform. Inking contract with big telecom companies is perhaps the single toughest feast to accomplish.

Telecom companies usually insist on certifying different aspects of MVNO operations before committing to working with them. These certifications processes usually take months of back and forth dealings and they may put a tremendous strain on the patience of the new startup owners. However, some MVNOs may be able to bypass some of these processes by linking up with with MVNEs and other partners. The MVNO can then utilize their existing platforms carrier agreements to get started. Our platform Telgoo5 is already integrated with all the major carriers. We also have partnerships with a number of of aggregators and MVNEs. Signing up at our platform will help you to save time and money and you will be able to start operations in a couple of weeks.

Setting up an MVNO is a potentially complex endeavor that involves planning, setting up platforms, linking up with suppliers and, getting the required certifications. However, if you link up with a good OSS parner, the process can be dramatically simplified and you stand to save a lot of time and money along the way. At Telgoo5, we provide billing, CRM, customer care, and more services to MVNOs and other telecom companies. Over the years, we have helped new MVNOs to flourish. Whether you are an established MVNO, a new company, or just exploring ways to get started, we can tailor our services to fit your needs. Contact us to explore ways we can partner today.