Telgoo5 - Streamlined, Reliable Platform Built Only for MVNOs

In the telecom industry, Mobile Virtual Network Operators (MVNOs) face unique challenges that require specialized solutions. Telgoo5 emerges as a platform designed exclusively for MVNOs, promising to streamline operations and provide reliability that MVNOs need to thrive. This blog post delves into the features and benefits of the Telgoo5 platform, examining how it meets the specific demands of MVNOs.

Customized Billing and Revenue Management

Billing is the backbone of any MVNO, and Telgoo5 acknowledges this by offering a comprehensive billing system tailored to the complex and diverse needs of MVNOs. The platform supports a wide array of billing formats including prepaid, postpaid, pay-as-you-go, and various promotional bundles that MVNOs can offer to their customers. It also allows for real-time billing, ensuring that customers are charged accurately for the services they use.

Telgoo5's billing module is crafted to handle high volumes of transactions without sacrificing speed or accuracy. This reduces the risk of billing errors, which can be costly and damaging to an MVNO's reputation. Additionally, the platform's revenue management tools help MVNOs to identify new revenue streams and optimize pricing strategies, enabling them to increase their profitability and competitiveness in the market.

Streamlined Customer Relationship Management

Customer satisfaction is paramount for MVNO success, and Telgoo5's customer relationship management (CRM) tools are designed to enhance the customer experience. The CRM system is fully integrated with the billing and service provisioning modules, providing a 360-degree view of the customer. This enables customer service representatives to access complete customer histories and respond to inquiries and issues quickly and effectively.

The CRM also automates many routine tasks, such as account updates and service notifications, allowing MVNOs to focus on more strategic customer engagement activities. With Telgoo5, MVNOs can implement targeted marketing campaigns, offer personalized services, and ultimately build stronger relationships with their customers.

Agile Service Provisioning

Service agility is a must for MVNOs, and Telgoo5 delivers with its rapid service provisioning capabilities. The platform enables MVNOs to introduce new services and products swiftly, without the need for extensive technical resources. This agility is crucial for MVNOs looking to capitalize on market opportunities and keep pace with evolving customer demands.

Whether it's rolling out new data plans, promotional offers, or entirely new services like IoT connectivity, Telgoo5's service provisioning system ensures that these can be launched in the market at breakneck speeds. This not only improves time-to-market but also enhances the MVNO's responsiveness to market trends.

Seamless Scalability

Growth should never be a bottleneck, and with Telgoo5 it isn't. The platform is designed to scale horizontally and vertically, accommodating the growth of an MVNO from a few thousand to millions of subscribers without any degradation in performance. This ensures that MVNOs can confidently expand their customer base and service offerings, knowing that their platform will grow with them.

Scalability in Telgoo5 is achieved through cloud-native architecture, which allows resources to be added dynamically as demand increases. This eliminates the need for costly upfront investments in infrastructure and enables MVNOs to operate with a lean and efficient cost structure.

Integration with Multiple MNOs and Partners

Interoperability is key in the telecom sector, and Telgoo5 excels by offering seamless integration with multiple mobile network operators (MNOs) and third-party service providers. This is essential for MVNOs that operate on the infrastructure of different MNOs and need to manage multiple partnerships effectively.

Telgoo5 provides standardized APIs and interfaces that facilitate smooth data exchange and ensure that services provided to end-users are consistent, regardless of the underlying network. This integration capability simplifies the complexity of dealing with different MNOs and partners, reducing operational overhead and improving service reliability.

Advanced Data Analytics and Business Intelligence

Data-driven decisions are at the heart of modern MVNO operations, and Telgoo5's advanced data analytics and business intelligence tools empower MVNOs to make informed strategic decisions. The platform can process vast amounts of data from various sources, providing real-time insights into customer behavior, network usage, and market trends.

With these analytical tools, MVNOs can refine their marketing campaigns, tailor their service offerings, and optimize network resources. Predictive analytics also play a role in identifying potential churn and enabling proactive customer retention strategies. Furthermore, the analytics engine in Telgoo5 supports regulatory compliance by providing detailed reporting and auditing capabilities.

Uncompromising Security and Compliance

In a world where data breaches are commonplace, Telgoo5 places a strong emphasis on security and compliance. The platform incorporates state-of-the-art security protocols to safeguard sensitive customer data against unauthorized access and cyber threats. It also ensures that MVNOs can comply with global data protection regulations like GDPR and CCPA.

Regular security updates, robust encryption, and access controls are part of Telgoo5's comprehensive security framework. The platform's# Telgoo5 - Streamlined, Reliable Platform Built Only for MVNOs

In the competitive landscape of mobile communication, Mobile Virtual Network Operators (MVNOs) require a highly specialized, reliable platform to operate efficiently and differentiate themselves. Telgoo5 emerges as a beacon in this industry, providing a comprehensive suite of tools tailored exclusively for MVNOs. Let's delve into the multifaceted aspects of Telgoo5 that make it the go-to platform for MVNOs aiming for success.

Custom Tailored Billing System

For MVNOs, billing isn't just about charging customers; it's an essential part of the customer experience. Telgoo5's custom-tailored billing system provides unparalleled flexibility and accuracy, enabling MVNOs to create and manage a wide range of billing plans and promotions. With real-time billing capabilities, customers receive up-to-the-minute usage data, enhancing transparency and trust.

The platform's ability to handle high volumes of transactions with precision means MVNOs can avoid billing discrepancies, which are a common pitfall and can lead to customer dissatisfaction and revenue loss. Moreover, Telgoo5's revenue management tools empower MVNOs to unlock new revenue streams and refine their pricing strategies in accordance with market dynamics, thus maximizing profitability.

Comprehensive Customer Relationship Management

Maintaining a strong connection with customers is vital, and Telgoo5's comprehensive CRM suite stands out by offering a 360-degree view of customer interactions. This integration allows service agents to access complete customer profiles, leading to more personalized service and quicker resolution of issues.

The CRM's automation capabilities streamline operations, from account updates to triggering service notifications, allowing MVNOs to allocate resources to strategic customer engagement and retention activities. Moreover, the platform supports sophisticated marketing campaigns and loyalty programs, fostering deeper customer loyalty and enhancing lifetime value.

Rapid Service Deployment

In the fast-evolving telecom market, speed is of the essence. Telgoo5's rapid service deployment tools enable MVNOs to quickly bring new offerings to market. This agility is crucial for capitalizing on emerging trends and satisfying the ever-changing needs of consumers.

The platform's service provisioning system is engineered for speed and efficiency, significantly reducing the time required to launch new plans, promotions, and services like IoT connectivity. This agility ensures MVNOs can maintain a competitive edge and respond swiftly to market opportunities.

Scalability for Growth

As MVNOs expand, they need a platform that can keep pace. Telgoo5's scalability ensures that no matter how much an MVNO grows, the platform will support them every step of the way. It offers cloud-native architecture, which allows for on-demand resource allocation, providing the ability to handle an increasing number of users without a hitch.

This level of scalability means that MVNOs can grow their operations without worrying about infrastructure limitations or performance bottlenecks, maintaining a seamless customer experience throughout their expansion.

Seamless Integration Capabilities

Interoperability with multiple MNOs is crucial for MVNOs. Telgoo5's seamless integration capabilities ensure smooth interactions with various network operators and third-party services. These integrations are facilitated through standardized APIs, which minimize complexities and enhance operational efficiency.

The platform's integration prowess allows MVNOs to offer consistent service quality across different networks, simplifying the management of multiple partnerships and streamlining the overall service delivery process.

Advanced Analytics and Insights

Informed decisions are the cornerstone of strategic MVNO operations. Telgoo5's advanced analytics and business intelligence tools provide real-time insights into customer behavior, network usage, and market trends. MVNOs can leverage these data-driven insights to tailor their offerings, optimize network resources, and implement effective marketing strategies.

Predictive analytics within Telgoo5 aid in identifying potential customer churn, enabling MVNOs to proactively engage and retain their user base. The platform also supports compliance efforts with detailed reporting and auditing features, ensuring adherence to regulatory standards.

Robust Security and Compliance Framework

Data security and regulatory compliance are non-negotiable in today's digital environment. Telgoo5's robust security framework protects sensitive customer data with advanced encryption, regular security updates, and stringent access controls. Compliance with international data protection laws like GDPR is baked into the platform, providing peace of mind for MVNOs and their customers alike.

The platform's proactive security measures and compliance protocols mean that MVNOs can focus on their core business without the looming threat of data breaches or legal penalties.

Cost-Effective Operational Model

Efficiency and cost-effectiveness are key to an MVNO's profitability. Telgoo5's operational model is designed to minimize costs without compromising service quality. Automation plays a significant role in reducing manual processes, thereby lowering operational expenses.

The pay-as-you-grow pricing model of Telgoo5 ensures that MVNOs only pay for the resources they use, optimizing their investment and eliminating wasteful expenditure. This approach provides a financial advantage.

Enhanced Customer Support and Self-Service Options

In today's digital age, customers expect quick and efficient support, as well as the convenience of self-service options. Telgoo5 enhances customer support by integrating advanced tools that enable MVNOs to deliver top-notch service. This includes features such as AI-powered chatbots, knowledge bases, and ticketing systems that streamline the support process and improve response times.

Furthermore, Telgoo5's self-service portals empower customers to manage their accounts, adjust plans, and troubleshoot common issues independently, which can significantly reduce the volume of support requests and increase customer satisfaction. By providing these tools, MVNOs can offer a support experience that meets modern consumer expectations and fosters positive customer relationships.

Future-Proof Technology and Innovation

The telecom industry is constantly evolving with new technologies like 5G and IoT becoming more prevalent. Telgoo5's future-proof technology ensures that MVNOs are always ahead of the curve. The platform is regularly updated with the latest features and complies with new industry standards, making sure that MVNOs can leverage cutting-edge technology to stay competitive.

Innovation is at the core of Telgoo5, with a strong focus on incorporating emerging technologies such as machine learning and blockchain to enhance operations and create new opportunities for MVNOs. By choosing Telgoo5, MVNOs position themselves to lead in innovation, offering services that are not only relevant today but also ready for the future of telecommunications.

Become a Data MVNO to Meet Urgent Work-From-Home Requirements

The value of internet data services is rising with each day. Work-from-home setups have necessitated employees and business owners to invest in Internet data. Whether it is through a stationary broadband connection or mobility, each type of data has its own value. Mobile Virtual Network Operator (MVNO) is a business model that fulfills the void left by MNO services. When it comes to data, an MVNO can dramatically increase its business revenue if it starts focusing specifically on clients’ immediate requirements. Nowadays, there are a variety of customers with different purchasing power, and a data MVNO is in the best position to fulfill their requirements.

Which MVNO Business Model is the Best Suited for Data MVNO?

There are different types of MVNO business models in the market. Without going into the real technicalities, we can categorize them into thick MVNO (with their own network setup), reseller MVNO who use MNO/MVNE network infrastructure and software solutions and thin MVNO who are a hybrid between thick MVNO and reseller mode. Although there are other models as well, the ones mentioned before are the most common.

Considering the exigent need of customers for data, each type of MVNO model can excel at data services, given it has a solid network platform, B/OSS and telecom billing solutions. Even the reseller MVNO can excel at data services with the right kind of software support and APIs. Providing customers self-care option where they can create their very own data plans, set the data limit and upgrade their plans is very much required for success as an MVNO.

Important Characteristics of MVNO Software in 2021

In 2021, you need to have a next-gen telecom support platform if you want to be successful. With an MVNO platform that has the following characteristics, you can serve customers’ data-related needs easily:

Online Charging System

Revenue assurance is very much needed in 2021 as you need to forge a bond of trust with your customers in these testing times. An Online Charging System (OCS) charges every service in real-time and ensures complete revenue assurance at every step. It also helps you monetize services quickly and enforce credit limits. Therefore, you customers never have to pay more than what is necessary.

CRM

The MVNO software needs to come with a CRM that is tailor-made to the requirements. If your customer care reps can access customer data quickly and resolve their queries in time, it becomes that much easier to foster customer trust.

As employees start working from home, you can expect a lot of amateurs to call support for help. A quality CRM like the one provided by Telgoo5 can really improve the entire process of customer services.

MVNE: Everything You Need to Know

MVNEs connect providers and operators who do not own their infrastructures. MVNEs play a key role in helping MVNOs establish themselves in the market on a low budget. Before we can dig much further into the subject, let us begin by first defining what an MVNE is.

An MVNE is an organization that provides network infrastructure as well as other related services such as operations and administration support systems to MNVOs. This in turn allows MVNOs to offer various services to their subscribers using their specific brands. Because MNVEs provide network enablement services and platforms, they do not have any direct relationship with the subscribers.

Benefits of using MVNEs

To deliver their services and products, MVNOs require two things;

• Access to MNO networks

• A system to manage subscribers and products

The great news is that MVNEs facilitate both of these. The specialty of MVNEs lies in their implementation, management, and planning of mobile services.

When a new MVNO seeks the services of an MNVE, the organization is able to pick up much more quickly, with very minimal start-up costs. On top of that, MVNEs also offer reduced airtime costs due to the fact that MVNE hosts several MVNOs within a single platform. All this is done to enable a reduction of the total cost of running the MVNE.

An ideal MVNE should provide sim configuration and provisioning, CRM, value-added service platforms, and customer billing.

At Telgoo5, we not only offer a much smoother launch process for new MVNOs but we also allow MVNOs to tap into our previous experience. By using our services, you will be able to keep your operations focused and simple.

Choosing the right MVNE

It’s important to point out that not all MVNEs offer the same level of service or have the same level of experience. Thus, when choosing an MVNE, it’s important to choose one that will help you get your MVNO up and running fast, while also keeping costs low. With that said, here is what you should be on the lookout for;

Network: The enabler should be connected to an MNO with a solid reputation. The services and products offered by MVNOs are only as good as the network that they use.

Experience: What level of experience does the MVNE have? Make sure that the company you are partnering with has many years of experience and many success stories to share.

Financial flexibility: Always look for an MVNE that will be able to meet your financial requirement. An ideal MVNE should be affordable when it comes to pricing, thereby ensuring that you do not have to spend an exorbitant amount of money when setting up.

Case studies/experience: You should be able to establish whether the prospect will be able to provide any case studies or reference which shows how they have assisted other MVNOs. Don’t hesitate to ask for references; a good company will have many happy clients who are happy to share their experiences.

Platform: A suitable MVNE should provide the right tools that will help you manage your products so that you will be able to respond to new trends with ease. An efficient and reliable platform is essential to keeping customers happy.

Price Versus Value; Which is More Important for Your MVNO?

Attempting to keep your head above water in the mobile industry is no easy feat no matter what network you are administering. For Mobile Virtual Network Operators (MVNOs), the industry has become very competitive – even really promising start-ups may wind up out in the cold.

To get your MVNO to the next level, you need to consider anything and everything that can be done to improve it. That leads to a very interesting discussion. On the surface, it would appear that price would be the most vital characteristic as all these types of operators exist to offer cheaper services in the first place.

That said, with the vast array of platforms already available, there is only so low you can offer your services in order to stay in the competition. In today’s age, the focus of your brand should be prioritized on one word; value.

Indeed, Value is More Important

The pricing models that your wireless MVNO offers can drive traffic to your network and enhance the chances of it succeeding. When compared with value, however, they will not hold the same level of importance.

One must consider – what can you do to increase the value of the offerings that you have in store? Many providers will deliver what are known as Value Added Services to their consumers. You see, your MVNO service is already going to include the core and primary service packages.

By including Value Added Services, you can vastly improve the quality of your brand by making the overall experience more convenient for your consumer base. In addition to that, they will bring in more revenue per user.

So, instead of simply scaling down your prices, you can offer unique and effective Value Added Services into the fold. Some added services can even place an increased demand on your standard services.

What Types of Options Are Out There?

The exciting news is there are a ton of different offerings out there and tons of unique software that you can invest in and provide to help both you and your customers. There are programs out there that will enable diverse communication between different types of mobile applications and various systems.

This can allow for data to be reused and can help to streamline the entire communication process. On the customer end of things, you can invest in Value Added Services that allow for certain transactions and tasks to be possible. Again, this adds convenience and in the modern world of technology, that is what it is all about.

When it all comes down to it, both price and value are essential but the latter’s importance continues to increase all the time. That makes it all the more important that you carefully consider what Mobile Virtual Network Enabler (MVNE) you partner with.

With our exclusive and top-of-the-line platform coupled with our vast understanding of the industry, you can feel confident partnering with Telgoo5. Our team is always happy to discuss how we can help your brand and answer any inquiries you may have.

The Rise of the MVNE

The MVNO business model is constantly changing. Unlike previous times, MVNOs are no longer reselling MNO services under different brand names while trying to address the needs of different target markets; markets like senior citizens or prepaid calling. Many MVNO’s are keen on expanding their services beyond traditional offerings.

On top of that, we have several industry summits which cater to MNVO’s made possible by the differentiating services offered. Why all these differentiations one may ask? One main reason is that MVNOs are keen on totally differentiating themselves from the MNO networks that they are currently using, so that they can increase their customer base and customer loyalty.

Furthermore, because MVNOs may specialize in marketing unlike MNOs, they might also pick up several trending services – thereby capitalizing on various trends. If you are able to roll out a new and cool service, revenue will likely be impacted positively..

Billing Services

It’s important for an MVNO to have its own billing service. By having a reliable billing service, an MVNO is able to launch new offers, prepaid plans etc. Billing software is expensive to purchase and that’s where MVNEs come in.

By hosting several MVNOs on their platforms, MVNEs are able to minimize the cost on the billing software by sharing the cost with the MVNOs.

Complexity

If an MVNO wants to offer a service where the customers will be able to automatically switch their calls to Wi-Fi, what would they do? A great example is Virgin Mobile, which automatically detects Wi-Fi connections, thereby allowing the users to make free calls.

If an MVNO that does not use the services of an MVNE wanted to allow users to switch off a cellular call automatically to Wi-Fi, some type of infrastructure which will interact with the MNO would be required.

At this point in time the MVNO will be required to get into some type of relationships and service nodes with ISP. This in turn implies more complexity. At Telgoo5, we specialize in offering MVNOs fast and efficient ways of offering new services.

As mentioned earlier, by working with numerous MVNOs, we are able to offer groundbreaking services at affordable prices.

Evolving as an MVNO

Once you have launched as an MVNO, you will begin to evolve as the days goes by. You can measure these evolutions in a number of ways, from revenues collected, profit increases, employee growth or additional services offered. To evolve accordingly, you need an MVNE that clearly knows the most significant aspects of your evolution, market insights.

What MVNO Owners Need to Know About 5G

To keep your Mobile Virtual Network Operator (MVNO) relevant and noteworthy at all times, you always need to be keeping up with the latest mobile trends. Outdated services and offerings will quickly begin to lose you subscribers as consumers are always seeking the “next big thing”.

Said “next big thing” in question here is undoubtedly 5G technology as it has created quite a buzz around the mobile spectrum as of late. For the owner of an MVNO, the vital question becomes ‘how is this going to impact your network and what are the key details that you need to be conscious of?’

There is Potential for 5G Technology to Completely Change the Game

As for what 5G technology is, it is simply the latest wireless network generation. In addition to offering vastly improved speeds, 5G also has the capability of minimizing latency issues. Additionally it is going to enhance flexibility, as it allows for more devices to be connected simultaneously.

Those in the mobile industry have even gone as far as to claim that 5G could be one of the most influential and groundbreaking technologies seen in years. Before long, it will become the standard, and inferior networks will fade out.

Its Availability is Currently Limited

As it stands currently, 5G is not widely available across the major carriers. This is likely to change, as the year 2020 is set to be a monumental one regarding the rise of the 5G technology. It is not as if everyone can get their hands on the improved network; it is a bit more complicated than that.

The true reality is that the full potential of 5G is probably not going to be reached for the next few years. That said the global 5G innovation is going to be making more of an impact than some MVNOs will be ready for.

Current MVNOs are Planning to Offer 5G

One of the potential roadblocks your MVNO network is going to experience is if and when you can get your hands on 5G technology. The carrier or carriers you offer coverage from are going to initially offer their new groundbreaking network to some of their larger partnerships.

The good news is there are smaller brands that are intending to provide 5G-based services. Several MVNO owners have gone on record to claim that their platform would be delivering such experiences to their consumers.

All this news wraps up to the reality that your Wireless MVNO needs to account for the various demographics of users that are itching to utilize such network speeds. 4G is far from extinct but you need to act fast as before you know it, the standard will be changed to the 5G network.

Additionally, one must consider which Mobile Virtual Network Enabler (MVNE) you do business through. At Telgoo5 we fully understand that the market changes and adapts oftentimes quicker than you can handle. With our constantly evolving platform and software, contact us today to connect with an enabler you can rely on.

The futures of MVNOs in Europe

With the recent trend changes in Europe, more and more people are turning to their mobile devices to handle their daily lives. This is achieved mainly through IOT and apps. To do this, they will continuously require greater speeds. The best MNVOs which have a higher chance of increasing their revenues and ensure growth are the ones that will have a solid plan backed by a reliable MVNE.

According to various studies, the MVNO market in Europe and other regions of the world is expected to reach an estimated $94.82 billion by the year 2025. This market growth is directly linked to the ever-growing use of mobile phones around the world.

Select the right MVNE

The success or failure of an MVNO boils down to the MVNE chosen. Thus, it’s vital to select a reliable MVNE who will connect you to the right MNO. The right MVNE partner will not allow financial flexibility but will also offer you a flexible platform which features great tools that will help you effectively manage your subscribers and services.

Define your USP

As the European market continues to become more saturated, it’s vital for MVNOs to look for various ways to set themselves apart from the competition. One great idea is to find a niche that’s quite targeted and then offer something that this niche requires. For instance, by offering mobile money services, you will be able to reach a group that’s yet to be tapped.

Finding a narrow niche typically comes down to how well you will be able to find a market that’s beyond the reach of the traditional marketing methods.

When defining and planning your USP, you should focus on;

• Price

• Service

• Product

• How are you going to make money?

Employing the right technology

According to a new report, ‘The MVNOs series report’, it’s estimated that 48.3 percent of MVNO’s will invest in new technology within the next few years. Upon the successful completion of the planning phase, you will be able to know exactly the type of technology that you are going to need.

As this is the case, we highly encourage you to do thorough research.

For instance, irrespective of your scope, you will require an analytics tool. At Telgoo5, we give you an analytics tool that will help you analyze the data from your subscribers, thereby allowing you to make an informed decision on how to position your product on the market.

Focus on operational excellence and the customer

Companies such as Apple and Amazon have made their consumers expect high certain level of consistent quality and service. Customers have limited patience for hold-ups and operational glitches.

Apart from demanding excellence, customers will also expect speed. If your company does not hold up to your customers’ expectations, then it’s quite easy for the customers to switch to another MVNO. Technology that enables excellence is utmost importance.

Base business on users

Many companies tend to make the mistake of basing their businesses on their respective needs instead of focusing on the needs of their customers. The reliable MVNOs clearly understand that everything has to be channeled towards the customer; value added bundles, customer service, operational processes and helpful products.

The Strongest Benefits to Starting Your Own MVNO

Let’s face it; starting your own mobile virtual network operator (MVNO) is not going to be a walk in the park. In fact, it is going to be a long, grueling, stressful, and time-consuming endeavor that will probably have you questioning whether the end game is worth it several times throughout.

Due to the competitive nature of the industry and the manner in which it evolves, you have to be at the top of your game (at all times) to maintain and build a successful MVNO network. Thankfully, Telgoo5 can be a go-to source for you (but more on that later).

For now, while you are still pondering the thought of whether or not you want to start your own MVNO, perhaps you would be interested in learning about some of the main advantages of doing so?

You Would Basically Be a Retail Business

Arguably one of the best benefits of pulling the trigger on this ordeal is your business would virtually act as a retailer. Remember, MVNOs do not provide their own cellular network coverage. Mobile network operators (MNOs) take care of this task and as an MVNO you would basically be leasing the coverage.

Therefore, the pressure of providing reliable cell service to your consumers is mitigated. While there will be a plethora of other concerns for you and your network, this is not going to be one of them.

Support is Always There

Do not make the mistake of believing that you and you alone will need to develop and start your own network. As with any business, getting it up and running can quickly become overwhelming and it is something you should not be doing by yourself.

Here is the good news; MNOs are not your enemies. In fact, they will become your best friends with the infrastructure support that they are willing to provide. However, they will not partner with just any brand, as you need to have all the technical details in hand.

Furthermore, there are also mobile virtual network enablers (MVNEs) that can help you through your journey. Backend support, such as customer service and outsourcing, can be delivered by such businesses. This is where Telgoo5 can lend a helping hand.

Our track record speaks for itself and when it comes to helping your network with the ins and outs (such as billing and customer service). Our clients are our biggest fans.

You Can Help Consumers Save Money

Not all of society is willing to pay the outrageous service charges that most MNOs offer. This is where MVNOs hold an advantage as they are able to provide cheaper monthly plans and services overall.

Chances are you have been in the shoes of such consumers so why not make a difference yourself?

No Concern of Cell Towers

This is somewhat obvious but is still worth mentioning. As an MVNO, you will simply be utilizing the cellular coverage that is provided by the larger carriers. Due to this, overall maintenance, cost, and concern of the cell towers themselves will not be under your control.

Indeed, there are several reasons why you should strongly consider starting your own network. The beginning is going to be one of the roughest periods but always know that we are here to help. Feel free to reach out, the Telgoo5 team is happy to answer any questions, anytime.

Unlocking the Secrets to the Success of Data MVNO amidst Competition

Competition is a two-way street. On one hand, it diminishes profits as telcos are required to reduce the price of their offerings, but at the same time it pushes them to innovate. The situation is especially difficult for a data MVNO that does not have ample resources at its disposal. 

Challenges faced by Small-Scale MVNOs

MVNOs have become an integral part of telecom operations. Depending on the types of MVNOs, they can be divided into the following categories:

• Branded reseller

• Service provider

• Enhanced SP MVNO

• Full MVNO

While full MVNOs have control over every service except from network and spectrum (which they get from MNOs), the other three MVNOs depend on MNOs and MVNEs for performing different functions like:

1. Delivering applications and services to the users

2. Billing

3. Activation of customers

4. Marketing

5. Customer services

6. Management of SIMs

7. Distribution and sales

8. Management of devices like smartphones, tablets etc.

Due to their dependence on other entities, they work in restricted capacities. Hence, it is important for a data MVNO to choose an MVNE that offers a platform that is conducive to modern-day telecom operations.

How to Unlock Success for Data MVNO?

A small-scale data MVNO cannot change the dynamics of its operations, but it can maximize its outreach by choosing a partner that has the following functionalities:

APIs for different business use cases

An MVNO does not have the financial clout to purchase new software or customize an existing platform to accommodate for new services. As telecom industry is always evolving, it won’t be possible for a data MVNO to keep up with the requirements. For such scenarios, APIs serve as the best resort. A partnering MVNE that offers APIs for different functionalities can help an MVNO to fulfill ad hoc requirements without spending exorbitantly. APIs can help businesses in tasks like:

• Instant partnerships with new vendors e.g. install an API and access the services of a shipping vendor without going through the red tape.

• Integrate new databases e.g. APIs from Telgoo5 can be used to access NLAD database.

Convergent billing with OCS

An Online Charging System (OCS) performs real-time convergent charging. This allows MVNOs to send descriptive invoices with the mention of all service charges in a single bill. True real-time convergent charging prevents customers from exceeding data limits, lets them know exactly how much data/calls they have used and hence, promotes transparency between virtual operators and their clients.

Complete reporting and analytics

For an MVNO to be successful, it needs to create new and interesting plans that evoke subscriber interest. A data MVNO needs all the information about its subscribers e.g. their preferred roaming locations, data pack size, income group etc. At Telgoo5, you get access to a slave database that is directly updated by a master database located at the MVNE site. You also get analytics that are integrated into the billing system. With analytics capability, you can receive timely insights about your subscribers’ behavior and immediate needs.

Support for new services

New technologies in telecom industry like IoT and 5G are quite complex to deliver for a small-scale MVNO. But, with the right telecom services platform that offers complete scalability and multi-tenancy, you can handle the voluminous requirements created by the new tech with ease.

Telgoo5 is one of the best MVNEs in the telecom domain because it always updates its platform according to the industry changes. It has many years of experience in the field, and can help you deliver telecom services that are in line with modern-day subscribers’ requirements and preferences.

Operating Your Own MVNO Platform? Here are a Few Tips to Keep in Mind

If you run your own mobile virtual network operator (MVNO) platform or have done your research to Become MVNO, you may instantly agree that managing such a network is no mean feat. From resolving problems to meeting expectations, you have to go through difficult challenges every single day to keep your MVNO Platform going. At the surface, it may seem as easy as finding a proper mobile virtual network enabler (MVNE) and being done with the task. But in reality, it goes far beyond that essential requirement.

To help you run your MVNO service with ease, here are a few tips to ensure its smooth operations. Learning them will help you strike a perfect balance between your MVNO and MVNE expectation and delivery, respectively.

Ensure Your Data Services is Up to Par

In today’s day and age, where smartphones are increasingly replacing high-end computers, you must provide high-speed Internet through your MVNO platform.

In 2018, nearly 69.3 percent of global users subscribed to mobile data services. With many MVNOs focusing on affordable content delivery through specially designed data packages, you need to make sure that your data services are up to par as well.

To ensure that you aren’t falling behind your competitors, gather their data rates through extensive market research. Then, compare them with your current MVNE, its quality of service, and your public prices. Crafting competitive data packages and delivering faster internet speeds allows you to become an MVNO service that is a perfect fit for modern mobile users.

Make Sure That You Offer Accurate Billing

Whether you want to become MVNO or already running your platform, you must offer accurate billing services to your customers.

This concept applies to both postpaid and prepaid users, who want to use reliably billed services that steer clear of duplicate charges, late deductions, or incorrect costs. Not providing such services can lead you to receive customer complaints, refund requests, and even cancellations – all of which could be avoided by making your billing as accurate as possible.

With this in mind, make sure that your MVNO and MVNE are capable of delivering precise and easy to understand billing for every customer. This concept doesn’t only keep your customers happy, but also saves your staff from handling an influx of inquiries or complaints that arise from ambiguities in billing.

Save an Ample Amount for Marketing

Even if you find a reliable MVNE for your MVNO platform, set up your virtual infrastructure, and launch your services publicly, it doesn’t amount to tangible success if no one knows about what you are offering to them.

With nearly 140 MVNO brands in the U.S. alone, the competition is nothing less than fierce in this segment of wireless services. When you add the national carriers, namely AT&T, Sprint, T-Mobile, and Verizon, this picture gets even more severe. But while it may seem daunting to establish yourself as the primary solution for those seeking an MVNO, it is not that difficult when you follow a holistic marketing plan.

That is why you must allocate ample resources towards marketing to reach out to your target audience. Choosing the right service which can help spread the word for your MVNO platform is essential in this regard. This concept makes sure that you are not just spending money down the drain, but that it is returning the required results to you in terms of new subscriptions.

At Telgoo5, we specialize in helping MVNOs scale to their desired level of success. Whether you run an existing MVNO service or want to become MVNO, we can help you build your digital infrastructure and reach your target audience. This concept makes us a holistic service that is fit for all your needs.

Whether you want a demonstration of our services, or want to discuss more details, feel free to reach out to us today. We will be glad to answer any questions you have and help you deploy modern MVNO solutions that cater to your specific needs.

How to Find Reliable MVNO Billing Solutions

If you run your own mobile virtual network operator (MVNO) service, then you would be able to identify with the many issues that the sector brings to the table.

Whether it’s poor MVNO service or poor infrastructure, these problems can have a grave effect on the overall growth of your operations. But perhaps the most pressing issue comes in the form of subpar MVNO billing solutions.

It’s because not having an accurate MVNO billing contributes to a host of other issues. A sense of distrust by your customers, redundant processes regarding refunds, and an affected flow of revenue are all part of this equation.

That is why, for your MVNO operations to scale according to your expectations, you must have a reliable billing solution provider. But given that MVNO is a growing market and now has a plethora of providers, finding a credible entity isn’t as easy as it should be.

To help make the process easier for you, here are a few tips to help you find reliable MVNO billing solutions. Following them will help you discover solutions that help your operations every step of the way.

Check if the MVNO Solutions are Cloud Based

Instead of going through generic and obvious factors of credibility, such as the provider’s years of operations in the sector, the smarter approach is to look for more modern aspects in the MVNO service. This concept includes checking for cloud compatibility or support in your MVNO billing system.

It’s because billing systems that are based on cloud come with an array of benefits. For starters, they are safe from failures that arise from the dependency of physical infrastructure. They offer easier accessibility to your systems. And they also provide you with more security. As a result, you can steer clear of many common billing issues from the get-go. This notion also allows you to provide your customers with a higher quality of service.

Keeping this in mind, making sure that your MVNO billing solutions are cloud based is the first and most essential step in finding a reliable service.

Ensure That It Offers Convergent Billing

In today’s day and age, any MVNO service needs to offer convergent billing solutions.

Since most customers often use a mix of different voice, text, and data bundles, premade packages do not always work for the modern user. This is why you need to make sure that your customers are not only able to change their MVNO packages on the fly but that they are billed accurately when they do so.

This notion also helps you sort your charges in a consolidated format, which makes it easier for you to bill your customers according to usage and steer clear of duplicate and incorrect charges.

As a result, you and your customers can enjoy an absolute peace of mind that can only come with a reliable MVNO billing service.

Check If It Serves Both Prepaid and Postpaid Services

Reliable MVNO billing solutions are meant to take care of all your MVNO needs. That is why the ideal billing service is not focused on just one area of MVNO operations. Instead, it is designed to be a holistic solution for every segment of the service.

Keeping this in mind, you need to make sure that your MVNO service is supported by a billing solution that caters to prepaid connections just as well as postpaid customers.

This notion ensures that you don’t have to run around operating several billing solutions for different kinds of connections. A service that takes care of all your customers truly translates to a solution that you can rely upon.

At Telgoo, we provide a holistically designed MVNO billing service that doesn’t only help you run your operations with ease, but also assists you in growing them over time. With cloud connectivity, easy to use software, and multiple types of billing solutions, we can provide your MVNO with the reliability that you are looking for in your search.

Whether you want MVNO billing solutions for your up and coming service or need to use them for your existing network, don’t hesitate to reach out to us today. We will be glad to discuss your needs and help you benefit from personalized solutions right away.

Steps to Starting Your Own MVNO

Running an MVNO you have started is not a simple task. This does not mean you should stop pursuing this kind of business. All you need is to have steps that can ensure you do not fail before you begin. So what do you need to know?

Starting Out

An MVNO, like any other business, is risky. Clients will expect you to provide several services that will not fail from day one. With this in mind, you need to know the exact needs of your prospective customers before you begin. Once you understand their needs there is a need of being nimble in your response to maintain the current clientele while winning new ones.

The only way to succeed in starting is ensuring you make meticulous preparations. In essence, you need to have the following three things:

• A strategic and effective plan to allow you to reach your proposed target segment. This should include how to package and offer services to successfully get your message out there.

• Access to technology that will enable your business to deliver the services your target clients require during the kick-off.

• You also need to know how to quickly adapt your portfolio as demand for new services arises.

Crafting a Plan

Considering the specific dynamics of a market you are trying to reach is a complex task. Generally, there are two ways you can efficiently compete with your competitors.

The first step involves an intimate understanding of a particular set of clients. Access to detailed client information will help you better tailor services to suit their needs. For example, this can be bundling third-party digital services, tailored pricing and offering specific communication services to create an unparalleled service experience.

Secondly, you need to consider new services or a different way of offering your current services. As an MVNO that can identify pricing models, packaging solutions or services, you are on the right track to win clients from a wide range of various segments.

When you craft such a plan, you have made a crucial step to start your MVNO. You should not relax at this point. You need to make sure you learn from your clients to consistently improve your services.

Finding and Getting the Technology Required in Place

Once the plan has been crafted to perfection, the next step is ensuring you have access to technology that will efficiently work with the plan. The technology needed in this case includes those that are initially required and services you may require for you to grow as the market changes.

When you are selecting your technology platform, you need to make sure you will gain sufficient control and assistance over service configuration and creation. The telecom market can change at any time. It sometimes moves quickly, sometimes in a matter of hours. As an MVNO, you need to make sure you set up with a platform that will allow you to receive updates to your service packaging and portfolio as soon as they arise.

Bottom Line

At Telgoo5, we have the experience and professionalism required to help you start your own MVNO business. Our current clients regularly express their happiness in their decision to use our service to start their MVNO businesses. Contact us today so we can help you start an MVNO business that will not fail.

Finding an Easy to Use MVNO Software? Here’s How Telgoo5 Can Help

Launching your own mobile virtual network operator (MVNO) services is no easy feat. From obtaining infrastructural support to deploying your services to customers, the road to becoming an MVNO can be long.

One of the most crucial aspects of this process is perhaps finding an easy to use MVNO Software. It is because your operations support system (OSS) is the lifeblood of your MVNO platform. If it is intuitive, then it can help you scale your MVNO to the next level. On the other hand, if it is too complex to be operated, even by your trained staff, then it can take down your whole operation.

That is why it is imperative that your MVNO Software is not only highly functional but that it is also simple to use. With that being said, finding a MVNO Platform that strikes a balance between functionality and ease of use is not that simple.

Keeping this in mind, Telgoo5 has developed a state of the art MVNO Software Solution that maintains the required balance between functionality and simplicity. As a result, you can enjoy all the OSS tools you need to Become MVNO through a very easy to use platform.

To help you determine how Telgoo5 can help, here’s a list of some of the core features of our software solutions that can take your MVNO to the next level.

You Can Manage Multiple Services Under the Same Umbrella

Unlike most other MVNO solution providers that are very complex to use, the OSS solutions from Telgoo5 are purpose-built to make convenience shine through its functions.

That is why Telgoo5’s MVNO software is developed to provide an array of features through a single platform. From activating features to monitoring service performance, and from billing for content to tracking customer usage, you can execute crucial functions right through the OSS itself.

This way, your staff doesn’t have to jump from software to software to perform every single function. As a result, you can enjoy higher productivity and enhanced service delivery.

You Can Grow Your Subscriber Base Efficiently

Most other MVNO Solutions only help you Become MVNO and leave you to do the rest. But at Telgoo5, we make sure to be with you every step of the way and assist you in not only Becoming an MVNO, but also establishing your services as a credible provider.

As a result, we have made sure that our services do not only help you launch global services in just a few weeks but that they also come with the ability to optimize your operations.

With that, we also hold extensive experience in expanding our customers’ reach and growing their subscriber base through targeted programs that are bound to provide tangible results. If you are looking for a service that helps you scale your operations, then Telgoo5’s OSS might be the perfect fit for you.

All of this is done through the same, simple, and easy to use MVNO Software that has become the heart and soul of Telgoo5.

Our Holistic Billing Solutions Ensure Improved Services

Since accurate billing serves as the foundation of any telecom provider, we have ensured that our billing services follow a holistic structure.

Online charging system (OCS), taxation mechanisms, interactive voice recording (IVR), and customer relationship management (CRM) are just a few of the components in our MVNO Software that let you get the most of your telecom billing.

With simple to deploy billing solutions, these services set Telgoo5 apart from the run of the mill providers. To provide further accuracy, we also have an in-house service monitoring team that ensures all our components are running flawlessly. This makes sure that your services are not only being provisioned in an easy to use manner but that they are also error-free even in their most complex form.

With a growing list of partners all over the world, we are more than happy to help even more credible entities Become MVNO in their selected regions. If you are currently looking to launch your MVNO Services, or enhance your current breadth of solutions, feel free to reach out to us today.

How to Start a Successful MVNO Business

Every day more and more people are turning to mobile devices for daily tasks. These devices help people with many aspects of their daily lives using IoT and apps. An MVNO is a business that ensures it supplies clients with great speeds. If you want to start an MVNO business, there are several things you need to consider:

Get the Right MVNE

The only way your MVNO business can succeed is by ensuring you use a good network. The right partner will ensure you have the tools to manage subscribers, manage the services you offer and have a good platform for efficient reporting and financial flexibility. You should get an MVNE with a lot of experience as it will be integral to the success of your MVNO business.

Pay Attention to Technology

Research by various MVNOs shows that 49% of survey respondents have indicated they will invest in technology soon. Once you have planned your business, you will know the technology you need to use. This is when you will need to do some research on what services are available.

For instance, you will need an analytics tool irrespective of the size of your business. Take note there is no point in investing in a business that does not generate meaningful data. There are companies, such as Telgoo5, that have developed robust analytics solutions. You and your clients need data that is complete and accurate.

Use Your Users as a Base for Your Business

The majority of technology companies have a weakness in which they base their business on the company’s own needs and desires rather than those of their client. For your MVNO business to succeed, you must understand that the services your business provides must be geared towards your clients. Things to consider include but are not limited to, customer service, operational processes, value-add bundle, and helpful products.

Optimize Marketing Efforts

Every business needs a strategic marketing plan. Without marketing, your business will fail before it starts. For an MVNO, you need to plan marketing initiatives based on your value proposition and user persona. You should consider doing things that other MVNOs do not do. This way, you can challenge and beat your competition, while reaching your particular audience. High-quality marketing will always guarantee an ROI (Return on Investment).

Focus on Operational and Customer Excellence

Do some research on successful businesses, MVNOs or not. For instance, companies such as Apple and Amazon have ensured their customers expect a certain level of service. These clients have zero tolerance for operational hold-ups and glitches.

With this in mind, you should ensure your clients get the best speed and excellent service. If your MVNO does not provide this, customers will switch to one that does. Support features such as a dedicated call center is a of necessity to run an efficient MVNO.

Bottom Line

All the above are major factors you should consider when starting an MVNO. The demand for MVNOs is consistently on the rise and is expected to grow. Starting such a business is a great opportunity for success.

The business will be successful as long as the focus is kept on the user and you have solid planning. Contact us now so we can help you start an MVNO business that will challenge and surpass the rest in the market.

Best Practices to Building a Reliable MVNO Network

The massive infrastructural developments in the telecom sector have given way to many new business models. Voice over IP (VoIP) solutions, tracking services, and automated charging are just a few of the aspects that come to mind. But perhaps none of them are as impactful in their influence as a mobile virtual network operator (MVNO).

Since an MVNO network brands itself as a new network while using the infrastructure of current telecom providers, it brings a lot of competition to the telecom sector. Racking up existing prices, providing new services, and establishing a new brand is all part of building a scalable MVNO service.

But as easy as it sounds in writing, it can be quite tricky when you are putting all of this into practice. That is why if you are currently in the process of developing your own MVNO platform, it is extremely beneficial to have assistance and guidance.

Understanding this need, we have put together the most crucial aspects of building a successful MVNO. By keeping these best practices in mind, you will be able to develop your own MVNO network with ease.

Keep Your Competitors in Mind

Market Research is vital in every business model. But it is perhaps the most relevant when it comes to a reselling business such as an MVNO service.

That is why the first step towards building an MVNO platform comes in the form of knowing your competitors. Researching factors such as their pricing, their subscription models, their brand, and their marketing strategies will help you get an idea of what your competitors are doing. At the same time, it will also let you know what they are not doing well.

This awareness will help you build a compelling brand that steers clear of being a mere copycat. On the contrary, you can shape your own MVNO Network to have a distinctive yet appealing image that speaks to your target audience.

Be Careful in Setting Your Prices

If knowing your competitors is the foundation of building your MVNO Service, then offering competitive pricing is the very first step.

As mentioned above, in a reselling business model, it is the pricing that matters the most in setting your services apart from others. If your pricing is a lot higher than your competitors, then it will not provide you with potential higher advantages. But if it’s too low, then it might reflect poorly on the quality of your services.

This is why you should ensure that your pricing is set with a conservative perspective in mind. If you are planning to broach the market with low pricing, ensure to justify it to your target audience and design a marketing campaign that clears any doubts in their mind. Doing so will help you attract more customers without giving them any reasons to question the effectiveness of your MVNO Platform.

Keep Data Delivery in Mind

In today’s day and age, mobile data and resulting internet access are just as important as voice service itself. After all, it is the data service that lets customers enjoy video calls, social media, web browsing, instant messaging, and media exchange. In other words, it is what puts the “smart” in the smartphone.

That’s why, if your MVNO Network offers competitive voice services but falters on data plans, then you might as well shelve it on day one.

It is essential to make sure that you are launching your MVNO Service with a focus on data subscription plans. Make them as affordable as possible without degrading the quality of services, and you will be able to attract a wide variety of customers who want to access the internet and its related services on the go.

As evident through these suggestions, they are some effortless yet some very valid points to implement. If followed, these crucial yet straightforward best practices will help you build an MVNO Platform that’s created with success in mind.

If you need further guidance on how to launch your MVNO Network successfully, please feel free to give us a call today. We at Telgoo5 will be happy to answer any questions you may have and help you build an MVNO that stands out of the plethora of other services out there.

Does Your MVNO Give You the Best Service?

You have an MVNO that is working. So how do you know if you are getting the best service? There are several factors to consider that will help you know if you have the best service:

Does the MVNO support CDMA or GSM?

So you may be thinking of switching from your carrier to another. Cellular carriers use GSM or CDMA. The majority of MVNOs use both. Most phones work with CDMA or GSM. As an MVNO, you need to find a service that handles both. Take note some Motorola models, and most current generation Google-branded phones and iPhones have antennas that can use CDMA and GSM.

If you want your MVNO business to succeed, you need to connect with a carrier that supports GSM and CDMA. This way, you will ensure you do not lose clients who would prefer both systems.

Is a Mobile Hotspot Included in the Plan?

Longtime subscribers of MVNOs have some issues they would like addressed. For instance, they would like to know if a mobile hotspot is included. Users have tried to game MVNO systems with a third-party hotspot app. The problem is most, if not all, of these apps, do not work.

The truth is that a hotspot option, sometimes referred to as tethering, is not available with many MVNO service providers. Those that offer hotspots do not do so with lower-cost plans. This means you should check if the feature is included to ensure your subscribers get the service at competitive market rates.

Is Visual Voicemail Supported?

If your subscribers rely on or are accustomed to visual voicemail, make sure you can get it from your carrier. A good number of service providers do not offer the same. You may need to do due diligence to find out if they offer visual voicemail. Some subscribers find it tedious dialing into a voicemail archive to listen to one message after another.

Do Advanced Features Work?

Currently, most people have phones that support things like Wi-Fi calling or VoLTE (HD voice calls). They are great features for those who use them. However, most of the time they are network or phone-specific. Some MVNO service providers may not have them at all because advanced calling features are possible with specific phones.

Are You In Need of a Family Plan?

Most MVNOs cater to individuals. As such, a family plan may be a challenge to find. If you are getting into the MVNO business, you need to find a service that offers a family plan. Although most subscribers will not need a family plan, it is a good option to offer them. This way, you will have an extra edge over your competitors.

Bottom Line

These are five of the most crucial factors to consider when you are looking for an MVNO service provider. Not only will these increase the chances of success in your business, but they will also give an upper hand over your competitors. At Tegloo5 we have the best options to ensure the success of your MVNO business. Contact us today to get all of these features and more.

How MVNOs are Staying Relevant in 2019 & Beyond

Becoming a virtual mobile network operator (MVNO) in the U.S. telecom and communications sector is a feat that not everyone can achieve successfully. Whether you are a big tech conglomerate or a famous entertainment giant, your current level of success might not be relevant in the competitive MVNO segment.Why?

Well, running a MVNO service is more than just leasing the required network infrastructure. It is more work than designing lucrative pricing packages. And it is more time consuming than holding flashy pitch meetings.

But there’s a key to appreciating the importance of these requirements. It lies within understanding how these factors played out against those who did not pay attention to them. From there, it is a matter of avoiding those mistakes to run your own successful MVNO platform.

With this in mind, let’s take a look at some of the most hyped MNVOs of the past, how they met their downfall, and how you can avoid a similar fate with your telecom venture.

First Things First: What is a MVNO?

If you made it to this post, then you might already know what is an MVNO is and how it works. But let’s do a quick refresher to jog your memory.

Simply put, a MVNO works through a virtual telecom network that relies on traditional network infrastructure to run its operations. For instance, in the U.S., a MVNO typically relies upon the physical infrastructure of companies such as AT&T, T-Mobile, Verizon, and Sprint. The MVNO rents out a part of the physical infrastructure’s resources at wholesale pricing and sells it at a retail price to its target audience.

In other words, a MVNO is simply a large-scale reseller. What sets it apart from its original network partners or other counterparts are the services that it offers.

Why Do MVNOs Attract So Many Investors?

Those who know about the ins and outs of MVNO companies would know how several entities in the past took MVNOs as a “get rich quick” scheme.

The program was simple. Just spend a large amount of capital, lease existing infrastructure, and market your services to your target audience.

But if only it were as straightforward as that.

Not getting a realistic picture of the requirements, companies such as ESPN, Amp’d, and Disney all went down the path to launch their MVNO service anyway. Much to the predictions of industry experts, they all ended up failing rather spectacularly.

The main reason behind their disappointing results and subsequent shutdown were a lack of planning, vision, and long-term sustainability in terms of infrastructure support.

Whenever a company is about to launch a MVNO platform – it is necessary to get all its affairs in order.

In simple terms, experts advise any investors only to enter the sector if they are doing so with a clear plan of long term operations. If they don’t have a sustainable and easy way to run their MVNO companies, then it is more or less a doomed operation.

With that, if they keep a few factors in mind, then they could very well turn their new venture into a long term business.

How Can MVNOs Succeed in Today’s Day and Age?

Apart from well-devised planning, targeted marketing, and super-smooth presentations, running a MVNO service requires you to put in the work with a holistic approach towards your operations.

There’s no denying that you need to be at the top of your game in terms of networking and communications. But at the same time, you also have to be extremely focused on your customers’ expectations.

Similarly, you have to strike the perfect balance between uptime and quality, coverage and delivery, as well as billing and marketing.

Companies that follow these guidelines have shown particularly successful metrics against their efforts. This is especially true in markets outside of the U.S., which is judged by how the current number of MVNOs surpasses the psychological figure of 1,000 different providers. To put matters in perspective, these MVNO companies collectively serve over 10 percent of mobile users all over the world.

How to Make Your Mark in a Market Such as the U.S.?

When it comes to the success of a MVNO platform, the U.S. market is a bit different. New players in the telecom sector not only have to offer lucrative prices, but they also have to provide more flexible data plans. They have to deliver exceptional clarity in voice services. At the same time, they also need to provide consistent uptime in data and billing services.

Here’s the kicker. They have to do all of that while having exceptional support over pricing and quality. While this sounds extremely difficult, it is not impossible at all. MVNOs such as Google Fi is proof of that.

At Telgoo5, we exhibit all the necessary tools to turn your budding MVNO service into a success story. With exceptional billing, infrastructure, and a holistic MVNO platform, we make the process of launching your MVNO companies as easy as the click of a few buttons.

Apart from exceptional onboarding, we also take pride in our easy to use MVNO service management solutions. Whether you want to optimize your services, increase your number of customers, or expand your outreach, we are there for you every step of the way. With dedicated account managers and 24 x 7 NOC support, we are just a call away from helping you with any pressing issue.

Whether you want to launch your MVNO platform, or need to optimize your current service, feel free to reach out to us today.

The Difference between an MNO and MVNO

MNO and MVNO are both mobile operators who provide communication services to their clients. The biggest distinction between the two is that MNO can operate independently while MVNO will need MNO so it can fully function. Both MNO and MVNO being mobile networks, they are able to provide services such as voice calls, billing services, and customer care services (among other services) to end-users. An MNO can be able to provide these services to end-users on its own, but since an MVNO cannot be able to use its own frequency, MVNO results to buying radio spectrum from Mobile network operators. Below are the features of both of these communication services.

Features of an MNO vs those of MVNO

1. MNO operates from its own radio spectrum and has a license from the government to operate through it. When it comes to the assets that the MNO requires in order to provide services to its end users the MNO owns them all.

When it comes to the MVNO assets; MVNO either owns some of these assets – it ends up getting a lease for some of the assets from the MNO. There is also the possibility of an MVNO owning none of the assets and it ends up leasing all of the assets from MNOs. When MVNO leases assets from an MNO it is either in bulk or at a wholesale price. The MVNO has the option of letting the MNO provide customer care and billing services for them or MVNO provide the services themselves.

2. MNO buys its Network equipment from willing sellers and uses them to set up their own cellular or mobile network.

MVNO on the other hand purchases bulk packages at wholesale prices; these packages include data and minutes. MVNO basically acts as a reseller. After buying the packages they are branded and the services now offered belong to the MVNO. The communication services are then offered to users by MVNOs.

3. MNO offers support and customer care services to subscribers. MNO can offer customer care services to MVNOs subscribers. However, MVNOs can also offer customer care support services of their own and offer their own subscribers the support that they need, this includes answering any questions that they are likely to have in regards to the services being offered by the MVNOs.

4. Before making the equipment available MNOS first tests them to see if they are working and if they are in good condition. MVNOs being resellers do need to test if any equipment is working since they buy bulk packages to sell to their own end users. The types of equipment that they use for their own network coverage are already tried and tested.

5. Since MNOs have to bear the cost of putting up their own towers and so they can ensure that their clients have access to network coverage they are likely to charge more compared to MVNOs.

MVNOs will give cheaper services to its end users since it does not have to bear with the cost of putting up any equipment. They lease the equipment of the MNOs at a certain cost and they are able to give their services to subscribers in the same way.

Advantages and disadvantages of both network providers

Advantages of MVNOs

• Since the MVNOs do not have to bear the cost that comes along with putting up towers, they can be able to offer cheaper services compared to those offered by the MNOs.

Disadvantages of MVNOs

• As a subscriber using MVNO you are likely to have a low reception if you are in a place that is crowded. This is because postpaid customers are likely to get priority from towers compared to clients using MVNOs or those using prepaid services.

Advantages of MNOs

• Since they have their own towers on the ground they have wide coverage and can offer high-speed connection.

Disadvantages of MNOs

• Due to the cost associated with the putting up of towers their services are likely to be more expensive.

There are people who see MNOs and MVNOs as competitors; however, they are not – they both need to work together. Both network providers with their differences, advantages, and disadvantages can only work together successfully if they maintain a strong partnership with one another.

Step By Step Instructions For How To Start Your Own MVNO

It’s hard to underestimate the importance of MVNO virtual network operators in the market. They are starting to outpace traditional providers and it’s really no surprise why! They offer customers tailored solutions, are generally less expensive, and can focus on niche markets.

It’s only logical that MVNO solutions are emerging as a powerhouse in the telecom space. Today’s customers require an unprecedented level of choice and customization, and smart MVNOs understand how to make that happen. That being said, starting up your own MVNO is a little trickier than it might seem!

Understand The Start-Up Funding Costs

You will need some capital to start up your own MVNO. There is a lot more that goes into it other than simply purchasing airtime and data. You need to partner with a company that will provide you with the support infrastructure to keep your customers happy and your business flowing. After all, you’ll need to field customer calls, implement a billing system, and account for emergencies like loss of service.

Funding is critical, so start thinking about where it will come from. There are several routes that you can take to get the money that you need to start up your MVNO.

• Angel Investors and Venture Capitalists- if you go this route, you’ll have to have a solid business plan in place that will show your investors how they will make money on the backend. Angel Investors and Venture Capitalists are not altruists, and they want to see a clear return on their investment. Scoring venture money is great, but you need to have all of your ducks in a row.

• Crowd-funding- you can go on any number of different crowd-funding platforms to try to raise money organically. You’ll have to present a tangible reward for people who contribute, so consider what you can offer carefully. Perhaps it’s the ability to get in at the ground floor, a few free months of service, or even a small share in the company.

• Self-funding- if you are able to swing the startup costs yourself, do it!

Know What Sets Your MVNO Apart

Like any other business venture, successful MVNOs rely on the ability to speak directly to their niche and deliver products that they want. Think about who you want to target and offer plans directly for them. For example, if you’re targeting Millenials, you might want to have plans that are heavy on data and texting, but lighter on actual phone call time.

Additionally, think about your niche when you choose an outsourcing call center. If your customers have concerns, and they will, you’ll want to have reps who can speak with them in their language. Millennials value instant gratification, so call center employees who can use Live Chat and Social Media will be better equipped to deal with their needs. (v)WeCare reps are skilled in all new technology, which is what makes us a great partner for companies that want to reach younger demographics.

Find A Good MVNE

Finally, you’ll need a supportive partner that can handle all of your back office outsourcing needs. The last thing that you want is for your customers to suffer because you don’t have your administrative ducks in a row! Get yourself an MVNE that can support you on the backend.

Don’t try to take on MVNO billing, customer service, and all of the other infrastructure needs that go with running a successful MVNO on your own. In the best case scenario, you’ll burn out. The worst case scenario is that customers will flee and give you terrible reviews. Not working with a quality MVNE can sink your business. Telgoo5 has years of experience helping MVNOs scale effectively while handling all customer needs from soup to nuts. We deal with billing, customer problems, security, and infrastructure. Our comprehensive MVNO billing software is really second to none and offers seamless billing with all customer data backed up in the cloud. We also conduct weekly calls with all of our MVNO partners so you’re always in the loop. If you’re going through a rapid scaling phase, we’re flexible, equipped and able to transition smoothly. Our mission is to make you look like a superstar to your customers, and we have a proven track record of success! Telgoo5’s billing system was designed to be all about you- our trusted partner!

Starting an MVNO can seem a little bit daunting, but it’s doable if you follow the steps outlined in this article. Why not be on the cutting edge of a brand new industry?

Why MVNO’s Are offering unique solutions from Traditional Service Providers

More and more people are jumping on the MVNO bandwagon, and frankly it’s really easy to understand why! MVNOs offer so many solutions that are just refreshing in the age where we feel like we’re constantly getting nickel and dimed by our telecom provider.

MVNOs, or mobile virtual network operators, allow you to have substantial flexibility with your plan while paying far less than you would with a traditional provider. Let’s look at the unique solutions that MVNOs are providing- and one challenge that they have when it comes to competing with the big companies.

You’ll Save Money

The number one reason why people switch to MVNOs is to save money. Since MVNOs have less overhead, they can sell you service for a lower rate. You’ll often find MVNO plans to be far lower than those of traditional carriers, and as a bonus, they’ll come with far fewer fees!

Since many of us find our phone bill to be one of the biggest expenses of the month, a chance to cut back on this big bill is a welcome relief! Many MVNOs give you excellent service for a fraction of what you spend on a “regular” phone bill over the course of your month. That alone is incentive enough to switch!

MVNOs that partner with good MNVE’s like Telgoo5 offer you all of the services that you’d expect from traditional companies, like seamless billing, great customer service and uninterrupted service. You won’t sacrifice quality when you opt for an MNVE!

You Can Select Your Plan

Talk about getting the best of all worlds! The big telecom companies are famous for letting you customize your plan- for a cost. MVNOs give you the option of choosing your plan, but for a fraction of the cost. There are certain MVNOs that also serve niche markets, so they have specific plans that cater to different demographics. Simply by doing a little research, you’ll be able to get the right plan for you!

Telgoo5 offers itemized biling so you can see exactly what you’re paying for. This is a huge perk when you are customizing your plan!

There Are Generally No Contracts

One major are that MVNOs differ from traditional providers is that they do not hold their customers to contracts. The big providers will often rope you into a multi-year contract with big penalties if you cancel it! You don’t have to worry about that with MVNOs. If you want to switch your provider, you can.

MNVOs offer the best of both worlds. As they are generally affiliated with MNVEs like Telgoo5, you can expect professional service and white-glove treatment without the pesky contracts of the bigger companies.

You Can Use Any Device That You Want

Guess what? MVNOs welcome all different phone devices into the fold. Most of them will allow you to use any device with their plans, meaning that you don’t have to purchase a specific phone in order to tap into what your MVNO has to offer. Since phone plans are often a huge part of your monthly bill with traditional providers, consider this to be a huge bonus. MVNOs are much more flexible than the more traditional options.

Even so, you’ll still get itemized bills that go through all of your transactions in detail. Companies like Telgoo5 utilize sophisticated billing software that works specifically with each MNVO to make sure that all of their customers are being served properly.

But… What’s The Catch

We promised that we’d discuss one challenge that MVNOs have as they stack up to traditional carriers. MVNOs usually have less on-site infrastructure, which allows them to pass on savings to their end customers but also means that they have   when it comes to customer service and billing. In short, MVNOs have trouble scaling properly because they don’t have the infrastructure in place to support large expansions.

Customers do not want to lose service, have trouble with their billing, or not be able to speak with a customer service representative when they need to. That’s why smart MVNOs turn to MVNEs like Telgoo5 that can provide them with the infrastructure that they need to run behind the scenes! Telgoo5 is an MVNE that makes sure all of the bases are covered for your MVNO, including billing with secure gateways, consistent communication, and a full service back office call center. We pride ourselves on having a billing system that’s all about you- the end customer!