What makes a successful MVNO

Mobile Virtual Network Operators (MVNOs) play a crucial role in the market. They operate as the middlemen between mobile network operators who own wireless network infrastructures, and the end users who want to access wireless communications services. Every day, people rely on MVNOs to place calls without even realizing it. The mark of a good MVNO is its ability to reliably and seamlessly provide services such that all but the most savvy customers do not even realize that they are a part of the service equation. If you are considering entering the MVNO space, it is important to understand what success looks like, and the steps you will need to take in order to be successful.

Here are three more qualities that make a successful MVNO:

Reliability:

Frustration surrounding dropped calls is largely universal. When people today pick up their phones to make a call, they are not thinking about the incredible technology that allows them to reach anyone, anywhere, at any time. They do not consider the satellites circling the globe, the wireless network infrastructures that had to be created, or how that infrastructure is leveraged in a way that allocates network connection to them. MVNOs fit into that last and final part of the equation. They ensure that the technology and infrastructure that supports wireless communication is actually delivered to the end user in ways that make them usable. Technology and infrastructure do an end user no good if they cannot access it and use it. A good MVNO ensures connection every single time - without fail and without interruption. 

Cost-Effectiveness:

By purchasing bulk access to network services at wholesale rates, MVNOs can provide customized service at price points that work for their target markets. For example, the big 4 providers (AT&T, Verizon, Sprint, and T-Mobile) may not offer customized plans at the same level that MVNOs can. If your target market is price sensitive, as an MVNO you can slice and dice services in a way that is less expensive to the end user, and will therefore drive them to choose you over a large provider. 

Strong Relationships:

Successful MVNOs maintain fantastic relationships with the mobile network operators they purchase from. The fact is that MVNOs cannot exist without MNOs, so it is important for MVNOs not to bite the hand that feeds. Strong relationships led to better rates, quicker problem solves, and more services that MVNOs can eventually pass on to their clients. MVNOs that breed tension with MNOs do not last very long in the marketplace. This space is competitive, so in order to ensure success MVNOs have to network effectively.

How Telgoo5 Supports MVNOs:

Telgoo5’s modular platform offers an Omni Channel CRM, billing, online charging, and a payment engine that drives many of the global brands in the MVNO space. We handle business logistics so that MVNOs do not have to. We support connections between MVNOs and their target audience, and we are so effective that most end users do not even realize we are there. If you are looking to launch and/or maintain a successful MVNO, you need to work with Telgoo5.

What is the Difference Between a MVNA MVNO and MVNE? +Why Telgoo5 Software is Pivotal

When it comes to the world of telecom services, there is a lot of jargon to learn. The acronym-heavy language can look like greek at first, but once the vocab is demystified everything can be understood. A major part of the difficulty is that a lot of the acronyms look similar, but the systems they represent have distinct differences. Today, we both define and highlight the differences between MVNAs, MVNOs, and MVNEs, along with explaining why Telgoo5 software is pivotal for each.

MVNA

MVNA stands for Mobile Virtual Network Aggregators. It describes a telecom provider that operates in a wholesale capacity. An MVNA provides mobile and data services to Mobile Virtual Network Operators (MVNOs, to be covered in the next section), who then provide billable services to their end users. MVNAs can be challenging to manage, which is where the Telgoo5 platform steps in. Telgoo5 streamlines the billing and operational side of any MVNA business. We help to ensure that services get delivered and that the operator gets paid. Our end-to-end cloud based SaaS platform powers the entire telecom industry, including MVNAs.

MVNO

MVNO stands for Mobile Virtual Network Operators. It describes a telecom service provider that does not actually own the wireless network infrastructure it uses to provide services to its customers. It is common for MVNOs to access mobile data services via MVNA. If you have access to mobile data, there is a chance you are accessing it through an MVNO. Every day, people interact with the telecom business without thinking much about the systems in place to make their connection possible. Telgoo5 offers a fantastic support system to MVNOs. Our modular platform offers an Omni Channel CRM, billing, online charging, and payment engines that drive the global networks that users lean on every single day for data access. 

MVNE

MVNE stands for Mobile Virtual Network Enablers. It describes a company that provides network infrastructure like provisioning, administration, operations support systems, and business support systems to MVNOs, who then provide data services to their clients. MVNEs do not actually interact with end-users. While MVNEs are busy supporting MVNOs, Telgoo5 supports MVNEs with our top-notch AT integration that anticipates MVNE needs before they even appear. Telgoo5 appreciates the complexities of the Mobile Virtual Network market and can support companies that provide data services in any capacity. 

You may have noticed that the acronyms described above are similar because all three business types operate in the same space - the Mobile Virtual Network space. In many cases, an MVNA provides data to an MVNO, who leans on an MVNE for operational support. The user performing a Google search on his mobile device will have no idea how many companies are involved in making his search happen...unless something goes wrong. Telgoo5 provides an end-to-end cloud-based platform that powers everyone in the MVNE space, with the goal of always providing uninterrupted service to the end-user. 

Do not slog through this complicated space alone. Lean on Telgoo5 for all of your telecom needs. We will smooth out the process and make sure you look good along the way.

How to Empower Customers with Self-Care Solutions

Telecom billing is a complicated space. Every day, Telgoo5’s end to end cloud based SaaS platform powers Cable and Internet service providers (MSP’s), Mobile operators (MNO’s),  Mobile Virtual Network Operators (MVNO), Enablers (MVNE) and Aggregators (MVNA). Our modular platform offers an Omni Channel CRM, Billing, Online Charging and payment engines.

All of that sounds like greek to consumers. 

All the consumer is concerned about is their own individual service, and consumers today like to feel empowered. They often prefer to manage their own services and bills without having to speak to service provider representatives, and they definitely are not interested in learning all of the acronyms and jargon that exist in this space. Forcing a consumer to burn mental calories trying to figure out how to work with your company is an easy way to discourage them. If you are interested in engaging your consumer base and leaving them with a positive impression of your company, even when you are asking them to pay a bill, then you need to consider a customer self-care solution.

A self-care solution empowers your customers to manage their own accounts online. By putting the power directly in the hands of the consumer, you will both reduce your own customer care costs and increase customer satisfaction. It is truly a win-win solution. When you start to consider a customer self-care solution, make sure to take the following key features into account.

This is what your customers are expecting to see

• A quick view into their service usage. A lot of customers like to monitor their usage month-over-month. By making their individual usage highly-visible within a self-care solution, you can save yourselves from a lot of customer support calls. It is best practice to break down service usage by voice, text, and data. 

• The ability to change plans from within the self-care solution. Customers like to have autonomy. Give them the option to upgrade or downgrade their plans themselves.

• Payment solutions & options. Auto-pay solutions help customers to manage their bills and help to ensure that you get paid. Providing payment solutions and invoice tracking is a great way to ensure that everyone is happy.

How self-care solutions benefit your company

• Increased efficiency. The more that your customers can handle themselves, the less time, money, and effort your team has to spend on customer care. Self-care solutions can help to reduce support calls, and free up your team to work on larger strategic projects. 

• Increased flexibility. Self-care solutions can be customized based on customer needs. Regional customizations can be made, service-level customizations, and more. This is a fantastic way to personalize the experience for your consumers.

• Improved reporting. Engagement metrics from your self-care solution can help your company to make better, more informed strategic decisions when it comes to customer usage and service offerings. 

As your telecom billing provider, Telgoo5 is invested in your success. Self-care solutions are a great way to bring your business to the next level. Check back here for more tips and advice from Telgoo5. Your success is our success.