Telecom Billing Company Telgoo5 Develops an IVR Rideshare Solution

Telecom Billing Company Telgoo5 Develops an IVR Rideshare Solution for A Struggling Community – AKA Uber for IVRs

How Cellular Technology Was Leveraged to Help A Traditional Jewish Community That Does Not Use Smartphones

NEWS PROVIDED BY

Telgoo5 Inc. 

Oct 02, 2020, 08:32 ET

NEW YORK, Oct. 2, 2020 /PRNewswire/ — Telgoo5, a telecom billing company, recently took up a special project, a rideshare application for IVRs that enables people without smartphones to connect with rideshare drivers. Telgoo5 developed this application for a traditional Jewish community in Monroe, NY. Since its inception, this application has expanded to 25 locations in the United States, Canada, and Belgium. The community that inspired the project does not believe in or rely on smartphones, effectively locking them out of rideshare applications like Uber and Lyft. Using an innovative approach, Telgoo5 developed a way for community members to request rideshare drivers through a phone call on a non-smart cellular device.

To connect with a rideshare driver, the user must dial a phone number and leave a message detailing when they need a ride, where to go, and from what location. There are options for users to specify whether they need local rides, long-distance rides, or sprinter rides. A request is sent out to various drivers through the proprietary IVR application. The drivers can accept the rides and are then presented with response options like “I will be there in 5 minutes” or “I will be there in 10 minutes.” Once a driver has accepted the ride request, the user gets an SMS notification that the driver is on the way. Both the requester and the driver are given the option to communicate with each other directly over a telephone call. Like smartphone rideshare applications, credit cards can be loaded into the IVR for contactless payment. An administrator and reporting panel are included to allow the company to view and manage all rides remotely.

“We are passionate about using technology to solve modern problems,” said Sandy Mehra, managing partner of Telgoo5. “We relished the opportunity to put our skills to use outside of the telecom business space to solve a problem for a community in need.”

“The rideshare application developed by Telgoo5 has greatly improved the quality of life for our community members,” said Mr. Rosenberg. “We had been struggling to secure reliable transportation long before the Telgoo5 team provided us with such an easy-to-use solution.”

To learn more about Telgoo5, visit https://www.telgoo5.com/.

About Telgoo5
Telgoo5 is a telecom billing company committed to enabling companies to digitize their products and assets. They provide a stable, cutting-edge platform to support hundreds of clients. Their products include prepaid billing, BSS point of sale, BSS Revenue Assurance, BSS Billing and Rating, Online Charging System OCS, Offline Charging Settlement (mediation), CRM Selfcare, CRM Mobile Apps, CRM IVR, CRM Voucher/Pin Management, and Analytics. For more information, visit https://www.telgoo5.com/.

Media Contact: sales@telgoo5.com

SOURCE Telgoo5 Inc.